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Heatingoil.co.uk

75%

Of our customers give us good ratings

Heatingoil.co.uk
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543 reviews
Date Product Score Customer Comment Our Response
28-Nov-2020 Kerosene order
Always offer competitive prices. Prompt delivery. No fuss. Great service. No Comment
28-Nov-2020 Kerosene order
Cheaper than Boiler Juice and quicker! No Comment
27-Nov-2020 Kerosene order
Very quick service & polite driver No Comment
26-Nov-2020 Kerosene order
I was told they would let me know the day before delivery,They did not, I had to move my 4 ton motorhome up the drive to allow the tanker to fill my tank, I am in my eighties
and I think that is the 1st time any oil co has done this,The driver was lucky to find us
I was told they would let me know the day before delivery,They did not, I had to move my 4 ton motorhome up the drive to allow the tanker to fill my tank, I am in my eighties
and I think that is the 1st time any oil co has done this,The driver was lucky to find us
in as we had planned to go shopping.R Parker
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No Comment
26-Nov-2020 Kerosene order
Great prices, easy to order and efficient delivery No Comment
26-Nov-2020 Kerosene order
Delivery was on time and receipt left in letter box, no waiting for ages. No Comment
26-Nov-2020 Kerosene order
Very pleased with the delivery and the oil and the driver was brilliant and on time to and I have a dog and the driver was excellent with him No Comment
25-Nov-2020 Kerosene order
Best price, delivered with no problems No Comment
24-Nov-2020 Premium order
Excellent service and the best price. No Comment
21-Nov-2020 Kerosene order
Price was competitive and delivered on time by helpful and pleasant driver. Could not have been better. No Comment
21-Nov-2020 Kerosene order
Professional delivery but no advance phone call advising they were on way despite making it clear on purchase. VERY lucky we were in to allow access to tank. No Comment
20-Nov-2020 Kerosene order
Arrived very swiftly although not asked for quick delivery. Wagon size perfect, driver very polite and checked our oil tank out before filling it. No Comment
20-Nov-2020 Kerosene order
Cheapest price we could find after shopping around and the delivery time was very good we didn't have to wait for weeks. Yes we would buy again and would recommend to friends and family. No Comment
19-Nov-2020 Kerosene order
The ordering was easy and quick with delivery within three days.
Also price good
No Comment
19-Nov-2020 Kerosene order
Excellent service and excellent price No Comment
18-Nov-2020 Kerosene order
No fuss, oil delivered as per instructions and the amount I ordered went into my tank.
I will be using you again
Thank you
No Comment
18-Nov-2020 Kerosene order
They arrived early, their driver was very friendly No Comment
17-Nov-2020 Kerosene order
Very good service. No Comment
16-Nov-2020 Premium order
Always good service No Comment
16-Nov-2020 Kerosene order
Process smooth, efficient and easy No Comment
16-Nov-2020 Kerosene order
prompt service and good value for money. Easy to book No Comment
15-Nov-2020 Kerosene order
Beats the competition on both service and price No Comment
15-Nov-2020 Kerosene order
Easy to order online & very competitive prices. Prompt delivery & pleasant, courteous tanker driver. Would recommend highly - just wish company had telephoned to advise of delivery time as requested but that’s only a minor niggle. No Comment
14-Nov-2020 Kerosene order
Delivery man was magic, i asked to be contacted the day before delivery to enable me to unlock gate, tank etc it was good i was home no prior phone call had i not been there it would have been a wasted journey No Comment
14-Nov-2020 Kerosene order
The price was right, you delivered in great time, what else can I say. No Comment
14-Nov-2020 Kerosene order
Great service as always. They just need to make sure they are the cheapest oil supplier. Sometimes another oil website is slightly cheaper. No Comment
14-Nov-2020 Kerosene order
Reasonably priced and quick delivery. No Comment
12-Nov-2020 Kerosene order
Easy to order. No hassle delivery. Also the cheapest. No Comment
12-Nov-2020 Kerosene order
Very good service and price. Only fault you did not let me know when you were coming as requested. No Comment
12-Nov-2020 Kerosene order
More communication No Comment
10-Nov-2020 Kerosene order
First time using this company and glad we di. Very efficient service and good value for money. A bonus that they didn’t knock down our postbox like their competitor. Oil arrived on time and driver was quick, quiet and respectful of social distancing. Will definitely be back
First time using this company and glad we di. Very efficient service and good value for money. A bonus that they didn’t knock down our postbox like their competitor. Oil arrived on time and driver was quick, quiet and respectful of social distancing. Will definitely be back to this company in future
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No Comment
10-Nov-2020 Kerosene order
punctual, cheaper.,easy to log in .I had problems with the previous ones I tried No Comment
09-Nov-2020 Kerosene order
Great service and prompt delivery No Comment
09-Nov-2020 Kerosene order
Purchased online at a very competitive price and delivered no fuss as described. No Comment
09-Nov-2020 Kerosene order
Friendly, helpful and polite tanker driver. Great that he phoned ahead of the delivery. I would recommend this service. No Comment
08-Nov-2020 Kerosene order
Very fast delivery , great service! No Comment
07-Nov-2020 Kerosene order
Previously used BoilerJuice where we paid for a premium slot as we’d completelt ran out. They delivered it 3 days late and wouldnt refund the difference for the speedy delivery charge (£50+). Refusing to use them again, came across heating oil and got a much better price and
Previously used BoilerJuice where we paid for a premium slot as we’d completelt ran out. They delivered it 3 days late and wouldnt refund the difference for the speedy delivery charge (£50+). Refusing to use them again, came across heating oil and got a much better price and delivery on the date as promised. Highly recommend and will use again.
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No Comment
06-Nov-2020 Kerosene order
All good no probs thanks. C. Sargeant. No Comment
06-Nov-2020 Kerosene order
Just good service and that's all l want.
No £3.50 booking fee like boiler juice, what you see is what you pay.
Ian Ginn
No Comment
06-Nov-2020 Kerosene order
I was sent a text advising on delivery but it didn’t arrive but before end of day a further text to say it would arrive the next morning. It was delivered by two very friendly helpful guys so I am happy with service. No Comment
05-Nov-2020 Premium order
They delivered earlier than they said they would. The price was good. They suggested an improvement to my oil delivery service. No Comment
05-Nov-2020 Kerosene order
Quick, easy service No Comment
03-Nov-2020 Kerosene order
First Class service from start to finish. Thank you. No Comment
03-Nov-2020 Kerosene order
Spot on even called to let me know when they was coming and the driver was really polite when it was delivered No Comment
02-Nov-2020 Kerosene order
Easy to arrange and didn't need to be home for the delivery No Comment
01-Nov-2020 Kerosene order
Delivered on time and a competitive price. No Comment
30-Oct-2020 Premium order
Simple ordering process, good price and quick delivery No Comment
27-Oct-2020 Premium order
very easy ordering No Comment
27-Oct-2020 Kerosene order
Happy with the price but had no warning oil was arriving - no email or text so won’t be using you again. All companies in the past have informed me what day it would be coming so I can unlock the gates. Very lucky my son was on half term or wouldn’t be able to deliver at all
Happy with the price but had no warning oil was arriving - no email or text so won’t be using you again. All companies in the past have informed me what day it would be coming so I can unlock the gates. Very lucky my son was on half term or wouldn’t be able to deliver at all. You had email and phone number so no excuse for not informing the customer.
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No Comment
26-Oct-2020 Kerosene order
GREAT SERVICE !!! No Comment
26-Oct-2020 Kerosene order
Good service & price No Comment
25-Oct-2020 Kerosene order
Take the longest delivery estimate. Terrible customer communication, I had to call to get updates on delivery. No Comment
24-Oct-2020 Kerosene order
Did Not phone Evening before as asked need to move old car away from tank No Comment
24-Oct-2020 Kerosene order
Good price,good delivery time. No Comment
24-Oct-2020 Kerosene order
Arrived two days after the order and filled the tank with less than I ordered. A refund arrived back on my card two days after that.
Perfect.
Thanks.
No Comment
24-Oct-2020 Premium order
Good price for oil and delivery man very polite No Comment
24-Oct-2020 Kerosene order
Terrible service, hidden in website that delivery is working days, rude condescending staff when I called to chase, got promised a delivery the next day which didn’t happen. Called for the third time to chase and my call didn’t get answered, called again immediately after bl
Terrible service, hidden in website that delivery is working days, rude condescending staff when I called to chase, got promised a delivery the next day which didn’t happen. Called for the third time to chase and my call didn’t get answered, called again immediately after blocking my number and it got picked up straight away, so clearly I was on the “difficult” list. Emailed a complaint no answer at all! Requested to be notified before delivery by phone, nothing received, luckily we had builders there to let the guy access to the tank. Terrible service, terrible customer department. If I could give one star I would!!
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No Comment
24-Oct-2020 Premium order
They were well priced and delivered on time. No Comment
23-Oct-2020 Kerosene order
Prompt delivery No Comment
22-Oct-2020 Kerosene order
I searched all the comparison sites on the internet, heatingoil.co.uk were easily the cheapest. Had a text message to say when oil would arrive Oil was delivered 7 days after I ordered it. So easy to save money I would recommend them to everyone. No Comment
22-Oct-2020 Kerosene order
Rude driver, refused delivery. Web site should state driver had to see all round tank. **** hard when it's incased in brick structure (rented house). Even though terms and conditions state drivers are not there to inspect tanks. Go figure. Still waiting for refund to bank ac
Rude driver, refused delivery. Web site should state driver had to see all round tank. **** hard when it's incased in brick structure (rented house). Even though terms and conditions state drivers are not there to inspect tanks. Go figure. Still waiting for refund to bank account after a week, money goes back to heating oil account not bank account so if I didn't ring back I could of forgot about money. Just refund straight back to pay method.

First person I spoke to to order very good, second regarding non delivery not really interested, 3rd lady was new but very helpful but in a learning curve and had to ask her manager 3 times putting me on hold each time.
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No Comment
22-Oct-2020 Kerosene order
Order was processed very quick and it arrived many days before I expected it , very polite driver and efficient, well done all No Comment
21-Oct-2020 Kerosene order
Great price. Delivered 3 days after ordering. All round service was excellent. No Comment
21-Oct-2020 Kerosene order
Excellent service No Comment
21-Oct-2020 Kerosene order
Good efficient service. No Comment
18-Oct-2020 Kerosene order
no problems Good Afternoon - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
16-Oct-2020 Kerosene order
Heatingoil.co.uk gave me an instant, highly competitive quote with a very reasonable delivery time scale which they honoured. The delivery driver was extremely friendly and efficient and I shall certainly be using Heatingoil.co.uk again. No Comment
15-Oct-2020 Kerosene order
Fantastic support from Holly at the telesales team when I had a query.. Good Morning Nicola - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Quick and efficient service at a great price. Received a text message to confirm the delivery day which was useful. The delivery driver was friendly and helpful. No Comment
15-Oct-2020 Kerosene order
I had no contact from the company to tell me the oil is being delivered, furthermore, the driver must have forced the cap off my tank as when I got home oil was filled up and the cap had clearly been pulled up, I have a lock on the cap to protect the oil from being stolen, n
I had no contact from the company to tell me the oil is being delivered, furthermore, the driver must have forced the cap off my tank as when I got home oil was filled up and the cap had clearly been pulled up, I have a lock on the cap to protect the oil from being stolen, now I have to replace the cap due to this happening.
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Good Afternoon - Thank you for taking the time to make us aware of this, I can assure you this has been passed over to our Operations and customer service to look into and contact you directly regarding this.

Kind Regards
Certas Energy
15-Oct-2020 Kerosene order
from the instant quote through to delivery was fine Good Morning Me Vidler - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Supposed to call us before delivery, as the access is locked if we are not in Good Morning - Thank you for taking the time to leave your review.
I can assure you i have passed your feedback over to the relevant department.Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Fair pricing, fast delivery, good service, with easy website, no gimmicks, and no rubbish emails. Good Morning Bryan - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
13-Oct-2020 Premium order
Good price, easy to use site, good service - chose 6+ days delivery, but arrived within 2 days. But no prior notice of delivery - too quick perhaps! Good Morning Mr Smart - Thank you for taking the time to leave your review.
Kind Regards Certas Energy
13-Oct-2020 Kerosene order
Great service. Oil delivered in five days as per the order confirmation. Good Afternoon Mr Love - Thank you for your feedback.
Kind Regards Certas Energy
13-Oct-2020 Premium order
Good service - wish that they would work with American Express and PayPal No Comment
13-Oct-2020 Kerosene order
Ordered Oil 30/09/20 still awaiting delivery. on chasing told tried to deliver but lorry broke down. However they had not told me they were coming which they normally do. I suspect the breakdown was just an excuse.
Good Afternoon Mr. Pedley - Thank you for taking the time to leave you feedback we really do appreciate it. Please accept my sincere apologies for the delay in receiving your heating oil. I have checked your account and can see your delivery has now been completed however if
Good Afternoon Mr. Pedley - Thank you for taking the time to leave you feedback we really do appreciate it. Please accept my sincere apologies for the delay in receiving your heating oil. I have checked your account and can see your delivery has now been completed however if there is anything else I can help you with please email us at customer.relations@certasenergy.co.uk.

Kind Regards Certas Energy
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12-Oct-2020 Kerosene order
Tanker had great difficulty with access as coach Road is very narrow. Driver very pleasant and obliging
In future a smaller baby tanker needed.
Good Afternoon - Thank you for your feedback.
Kind Regards Certas Energy
12-Oct-2020 Kerosene order
Purchase experience price good but still waiting for delivery hence 1 star, prob give a higher rating when oil arrives. No Comment
12-Oct-2020 Kerosene order
Try being less rude over the phone and be a little less **** about having proof of installation of an oil tank that is covered by a housing association on these bases I wud not recommend your company as I have never dealt with a company so rude and to not care about me just
Try being less rude over the phone and be a little less **** about having proof of installation of an oil tank that is covered by a housing association on these bases I wud not recommend your company as I have never dealt with a company so rude and to not care about me just having baby and needing oil
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Good Afternoon Carly - As part of our Health and Safety policies we do require documentation to ensure any underground tanks are fitted in accordance with Oftec, this is to ensure the tank is safe to deliver too. This can be sent to our Customer Relations team at customer.re
Good Afternoon Carly - As part of our Health and Safety policies we do require documentation to ensure any underground tanks are fitted in accordance with Oftec, this is to ensure the tank is safe to deliver too. This can be sent to our Customer Relations team at customer.relations@certasenergy.co.uk who can then arrange for your delivery to be scheduled as soon as possible for you..
Kind Regards Certas Energy
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12-Oct-2020 Kerosene order
Excellent service No Comment
12-Oct-2020 Kerosene order
Quick delivery, friendly driver,good price •Good Afternoon Dawn -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
12-Oct-2020 Kerosene order
The cost and service was excellent •Good Afternoon Mr Bailey -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
11-Oct-2020 Kerosene order
Was delivered within a few days of ordering •Good Afternoon Laura -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
10-Oct-2020 Kerosene order
Prompt service, best price, arrived on time, will use again, recommended. No Comment
10-Oct-2020 Kerosene order
despite request for small lorry , oil arrived on the 8th in 6 wheeler which could not get in. Driver apologized and promised small lorry delivery the following day ie the 9th.... It is now late on the 10th and still no oil.... No Comment
10-Oct-2020 Kerosene order
All excellent No Comment
10-Oct-2020 Kerosene order
There was no customer service and non existent communication will never use them afain No Comment
08-Oct-2020 Kerosene order
Best price and prompt delivery, website easy to access quote. No Comment
07-Oct-2020 Kerosene order
Encountered no problems whatsoever and an excellent price •Good Afternoon Hayley -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Oct-2020 Kerosene order
Ordered oil online on the 24th sept, still not recieved on 7th october, called on the 5th saying they would get someone to call me back and had no call back.
Very disappointing
No Comment
07-Oct-2020 Kerosene order
Good price. Prompt service No Comment
07-Oct-2020 Kerosene order
Prompt and efficient service at a fair price. No Comment
06-Oct-2020 Kerosene order
Very good service all round No Comment
06-Oct-2020 Kerosene order
Oil price is always competitive and always arrives when it says it’s going to, if not before. •Good Afternoon Victoria -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Everything went perfectly well as normal No Comment
06-Oct-2020 Kerosene order
Good service, oil delivered within a few days. Good price. Would recommend. No Comment
06-Oct-2020 Kerosene order
Great price, fast delivery.... nothing else to add... •Hi Mr Disney - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Very good prices, timely delivery and impeccable communication. I recommend with confidence.! •Hi - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Excellent all round service and price.kept informed from start to finnish. •Hi Mr Buckell - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
05-Oct-2020 Kerosene order
Good price good service 👍 •Hi Mr Ellwood - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
05-Oct-2020 Kerosene order
Quick service and delivery at very competitive price. Good online ordering service. No Comment
05-Oct-2020 Kerosene order
Oil delivered on time as promised. Turned out I'd over ordered and they couldn't fit 600 litres in my tank, they refunded the difference ASAP without me having to ask. •Hi Mr Danter - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Oct-2020 Kerosene order
good web site and delivery on time •Hi Mr Godfrey - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Oct-2020 Kerosene order
Competitive price •Hi Mr Smith - That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
01-Oct-2020 Kerosene order
Very poor communication about the delivery, well none at all and then only delivered 915 litres and I paid for 1000 litres but that's all the truck had on ,I was 1st drop in the morning !!!!! Good Afternoon Mr Osborne - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
01-Oct-2020 Kerosene order
I ordered the oil, it arrived on the due date and the driver as ever was efficient and courteous. What more do you want. No Comment
29-Sep-2020 Premium order
The delivery driver refused to fill out tank, though we already paid for the oil, due to our tank being old. Never happened before and thank is well supported and no cracks etc, new delivery from elsewhere just completed
no problems!
•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
29-Sep-2020 Kerosene order
absolutely no complaints whatsoever - seemless •Hi Mr Wren- That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
28-Sep-2020 Kerosene order
great service as before No Comment
27-Sep-2020 Kerosene order
Positives - they were quick. Instead of within 2 weeks, they arrived at 9 am on Saturday after ordering Weds pm.

Negatives - had requested a call in advance to tell me they were coming. It was a specific box on their own website, so not a special request by me.
Positives - they were quick. Instead of within 2 weeks, they arrived at 9 am on Saturday after ordering Weds pm.

Negatives - had requested a call in advance to tell me they were coming. It was a specific box on their own website, so not a special request by me. Needed to know so I could remove the padlock. Good job we were in when the tanker arrived. The Deliveryman said the call centre never tell them such things.

Wrote to Heatingoil.co.uk to explain that had we not been in there would've been a problem as they would not have been able to deliver.. Then read their terms and conditions - apparently, if they can't deliver because of something you have or have not done, they will charge you £1.77 per mile to take the fuel back to a depot or on to another customer. Such a cheek.

Wrote to customer services to query this a week ago. Heard nothing back. Won't be using again. If they had bothered to reply to my message within a week (!) I might've given them a 2nd chance, but I think the non-response says it all about this company. See ya....
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No Comment
27-Sep-2020 Kerosene order
Whilst they offer a competitive rate the customer service falls short. Notice of delivery requested, no call until the driver arrived and of course we were not in, delivery rescheduled again requested a call and again no call driver just turned up. Luckily we were in this ti
Whilst they offer a competitive rate the customer service falls short. Notice of delivery requested, no call until the driver arrived and of course we were not in, delivery rescheduled again requested a call and again no call driver just turned up. Luckily we were in this time. When speaking to customer service they were completely disinterested! and after calling the freephone number even tried to give me an alternative number as it wasn’t her area!!! I insisted she dealt with my request as it was a freephone number. Very poor!!!!
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Good Morning Mr. Pearson - I'm really sorry to hear this, I have passed your details over to our customer service who will be in contact with you shortly regarding this.

Kind Regards
Certas Energy
25-Sep-2020 Kerosene order
Excellent service and very helpful during this very stressful time. No Comment
25-Sep-2020 Kerosene order
Competitive price, no service charge, easy online ordering. My tank didn't take as much as I had ordered & the refund was made automatically & quickly.
Would definitely recommend.
•Hi Linda - That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
25-Sep-2020 Kerosene order
Great Price, delivery on time with a helpful driver. Will use again. Happy customer No Comment
24-Sep-2020 Kerosene order
Waste of my time. Driver wouldn’t take pipe through my garden room at the back of the garage in case his pipes leaked🙄.
Good Morning Mr. Thornhill - We are very sorry to hear that we couldn’t complete your delivery. We take health and safety extremely serious and Unfortunately due to having to carry the hose through your property we are unable to complete your delivery. If the hose was to spl
Good Morning Mr. Thornhill - We are very sorry to hear that we couldn’t complete your delivery. We take health and safety extremely serious and Unfortunately due to having to carry the hose through your property we are unable to complete your delivery. If the hose was to split during the deliver the potential impact of this would be huge especially to your property. I do hope you understand.

Kind Regards
Certas Energy
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24-Sep-2020 Kerosene order
Always quick, helpful and reliable with competitive prices. •Good Afternoon Anne - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Sep-2020 Kerosene order
Can't fault •Good Afternoon Mr Matthews - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Sep-2020 Kerosene order
The Verry BEST ! No Comment
21-Sep-2020 Kerosene order
The driver shouldn’t enter the premises and dispense the oil without telling the homeowner of their arrival. He pushed my side gate open without unlocking it and caused damage. No Comment
20-Sep-2020 Kerosene order
Sent an oversized tanker and had to return I assumed having once requested a medium or small tanker, they would know for future deliveries No Comment
20-Sep-2020 Premium order
Improve communication & listen to the client No Comment
19-Sep-2020 Kerosene order
Good price, very prompt and friendly delivery. Set me up for the cooler weather. •Good Afternoon Mr Delacamp - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Sep-2020 Kerosene order
Delivered on time No Comment
17-Sep-2020 Kerosene order
A very efficient and prompt service. My oil arrived much quicker than expected; just a few days after placing my order. Communication was good too No Comment
15-Sep-2020 Kerosene order
very good service No Comment
15-Sep-2020 Kerosene order
Delivered early on Monday morning, was very quiet and respectful. Took the time to replace our tank cover and put receipt in post box. Well done and thank you. Good Afternoon Mr Wills - Thank you for your great feedback. Kind Regards Certas Energy
15-Sep-2020 Kerosene order
Heating Oil Services supply and deliver our central heating oil at competitive pricing, they always deliver on time which a bonus, their website is easy to work with and we will go on ordering our oil from them Good Afternoon - Thank you for your great feedback. Kind Regards Certas Energy
14-Sep-2020 Kerosene order
Easy to order, the delivery was on time and quick. Recommend to anyone who has an oil heating system. No Comment
13-Sep-2020 Kerosene order
Excellent. Easy ordering website. Read instructions I left. Courteous drivet No Comment
13-Sep-2020 Premium order
Excellent service. Very quick delivery although I wasn’t expecting so fast as had requested longest time. No Comment
13-Sep-2020 Kerosene order
prompt delivery and no hassle experience ordering, thank you 😁 No Comment
13-Sep-2020 Kerosene order
All as requested. No Comment
12-Sep-2020 Kerosene order
Excellent service and easy to deal with No Comment
12-Sep-2020 Kerosene order
Asked to be notified day before delivery as tank is in a locked building and things need to be moved for access, Driver just turned up with no warning. He was very patient but as this has happened before I won't be using them again. No Comment
11-Sep-2020 Kerosene order
always polite arrive on time and price is very good a lot better than other companies No Comment
11-Sep-2020 Kerosene order
Good prompt service No Comment
09-Sep-2020 Premium order
Quick, easy and delivered sooner than asked for. Delivered while I wasn’t at home and notification left through door. As painless as always 👍🏻 No Comment
08-Sep-2020 Kerosene order
The gentleman was friendly and great just got on with it. Quick delivery No Comment
07-Sep-2020 Kerosene order
great friendly service No Comment
07-Sep-2020 Premium order
Took max 10 days even before autumn rush. Debited my card day of order whereas best practice would be day of delivery No Comment
07-Sep-2020 Premium order
On time first thing this morning. Very efficient delivery. Driver very curteous No Comment
07-Sep-2020 Kerosene order
I had no communication from them, despite asking to be contacted when they were coming, not Impressed ! No Comment
07-Sep-2020 Kerosene order
I asked for a 4 wheel tanker and to be notified prior to delivery.Neither happened.Luckily the driver of the six wheeler was excellent and managed to navigate the narrow winding driveway.All credit to him No Comment
07-Sep-2020 Premium order
Thorough service No Comment
07-Sep-2020 Kerosene order
We will not be using them again. I asked to be contacted prior to delivery but they just turned up. I’ve asked for the refund of undelivered oil. No contact. No Comment
06-Sep-2020 Kerosene order
very prompt service and delivered ahead of schedule date No Comment
04-Sep-2020 Premium order
Great service, really fast delivery after placing my order. Will definitely use them again No Comment
30-Aug-2020 Kerosene order
Confirmed payment online. First class turn around expedient delivery and friendly driver. Seamless, hassle free process. Could not wish for better.Winter No Comment
21-Aug-2020 Premium order
Good prompt service but it would be helpful if they offered a local groupsge service to enable price reduction No Comment
19-Aug-2020 Kerosene order
Delivered when they said they would, and messaged me just before delivery as requested. Found the driver COVID-19 safe in my opinion. Excellent service all round, thank you. No Comment
17-Aug-2020 Kerosene order
Excellent service No Comment
10-Aug-2020 Kerosene order
Quick and efficient service No Comment
01-Aug-2020 Premium order
Very quick and efficient service No Comment
01-Jul-2020 Premium order
Arrived quickly. Delivery clean and complete. No Comment
14-Jun-2020 Kerosene order
Good and friendly service No Comment
14-Jun-2020 Kerosene order
Very easy to order online and very competitively priced. Drivers are always polite and helpful. No Comment
13-Jun-2020 Kerosene order
I've had no problems at all with this company to date No Comment
12-Jun-2020 Kerosene order
Online, on 2 June, I chose a delivery in "6+ days" time, i.e. 8th onwards, and was pleased to get a text on the 4th promising delivery on 5th June. However on the 5th I got another text telling me that it would be on 8th June. The oil arrived on the 8th, which was no trouble
Online, on 2 June, I chose a delivery in "6+ days" time, i.e. 8th onwards, and was pleased to get a text on the 4th promising delivery on 5th June. However on the 5th I got another text telling me that it would be on 8th June. The oil arrived on the 8th, which was no trouble to me, but for anybody not confined to the house it might have been a problem to be so uncertain about the delivery date.
Glad to get oil when I needed it at a good price - the cheapest I could find!
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No Comment
12-Jun-2020 Kerosene order
Excellent communication, fast delivery. No Comment
10-Jun-2020 Kerosene order
Good price, good service and on the state quoted No Comment
10-Jun-2020 Kerosene order
Couldn't be faulted. Delivered well in time & made courtesy call beforehand to ensure we were home on delivery date. Easy to order & great price. No Comment
08-Jun-2020 Kerosene order
Efficient, would recommend but see below I ordered 900 litres, tank could only take 740 litres am awaiting credit for 160 litres No Comment
06-Jun-2020 Premium order
Very pleasant gentleman delivered the oil it was the first time I have used you and won’t be the last
Thank you
No Comment
06-Jun-2020 Kerosene order
Excellent price but disgraceful communication and delivery!

Had to take off 3 different full days from work after receiving text as requested, for delivery next day. 2 No shows with no explanation.

The 1st delivery, 27/05/2020, even rang me but wouldn
Excellent price but disgraceful communication and delivery!

Had to take off 3 different full days from work after receiving text as requested, for delivery next day. 2 No shows with no explanation.

The 1st delivery, 27/05/2020, even rang me but wouldn't speak when I answered the phone then proceeded to ignore 3 calls from me immediately after as I watched him drive away from the property.

Phoned 0800 0323865 on 2nd text, for delivery 29/0520 at 12.40pm on day on 2nd delivery, after staying in all morning, to be told I was 1st on the afternoon run and he should therefore arrive within 1 hour as their dinner time is 12-1pm. Another No Show.

I then rang 0800 0323865 on Monday morning, 01/06/2020 to be told I was on the list for Thursday!

After speaking with and explaining my problem to a very nice gentleman who understood my frustration and was going to try and move it forward. Later on that day I received another text telling me delivery would be on Tuesday 02/06/2020.

The delivery was finally made on the Tuesday and was the drivers, last drop in the afternoon!

Surely your requested text ,the day before, could at the very least state AM or PM for delivery!

The delivery was also short by 1ltr which under normal circumstances would seen quite petty but to pay upfront for 600ltr then go through all the wasted time staying in and being ignored by your original driver who rang me from mobile phone No: 07796 947172 then chose to ignore my immediate return call.


I have been led to understand that the wrong vehicle was sent on the 1st delivery as I requested the smallest, transit sized vehicle with my original order but a 6 wheeler was sent. I myself run a haulage company and could very easily have reverse the 6 wheeler down my path with no problems and to be fair this is the size of vehicle that usually delivers my oil, but I requested the smaller vehicle as a lesser experienced driver may have felt unable to complete this manoeuvre.
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Good Afternoon Paul - Thank you for taking the time to provide us with your feedback, this is crucial for us. Please accept my sincere apologies for the errors that occurred during this delivery, i will ensure your feedback is passed over to the relevant department to try an
Good Afternoon Paul - Thank you for taking the time to provide us with your feedback, this is crucial for us. Please accept my sincere apologies for the errors that occurred during this delivery, i will ensure your feedback is passed over to the relevant department to try and avoid this happening in the future.

Kind Regards Certas Energy
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05-Jun-2020 Kerosene order
Yes will recommend this service No Comment
03-Jun-2020 Premium order
turning up at 6.40am on a bank holiday monday not ideal. Ordered 2299 litres and driver only delivered 2250 litres..! •Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
29-May-2020 Kerosene order
Fast and efficient service. Helpful & friendly driver. Quick/clean delivery. No Comment
29-May-2020 Kerosene order
excellent service from beginning to end No Comment
28-May-2020 Kerosene order
Great fast service, thank you. No Comment
28-May-2020 Kerosene order
The heating oil price was excellent and the communication regarding when delivery would be made. No Comment
27-May-2020 Kerosene order
The price was right No Comment
26-May-2020 Kerosene order
Ordered the minimum 500 litres of heating oil which should have filled my 1100 litre tank up but driver only filled up 322 litres and said he had to leave roughly 6inches of space in the tank...
It maybe im unaware of this but nowhere does it say so feel pretty short ch
Ordered the minimum 500 litres of heating oil which should have filled my 1100 litre tank up but driver only filled up 322 litres and said he had to leave roughly 6inches of space in the tank...
It maybe im unaware of this but nowhere does it say so feel pretty short changed.
Will know for the future now
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Good Morning Mr Prior - thank you for your feedback. Please accept our sincere apologies, i can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
25-May-2020 Kerosene order
Easy to use and fast, efficient delivery. No Comment
23-May-2020 Kerosene order
I have not received oil that should of been delivered Wednesday 20/5/20
No contact made to inform me of delay until I queried when to expect delivery which is now due Tuesday 26/5/20
Fingers crossed for Tuesday , will not be ordering again !!
No Comment
23-May-2020 Premium order
Quick, reliable and value for money . No Comment
23-May-2020 Kerosene order
The web site is straight forward. They deliver within the timescale they say, the drivers are very friendly and efficient coping with difficult tank access. The phone operators [when one can get through] are also very kind and helpful.Well done.Thank you. No Comment
23-May-2020 Kerosene order
Best price and very quick delivery, have been using Heating Oil U.K. for a while now and always shop around but come back to them No Comment
22-May-2020 Kerosene order
Lovely driver; no fuss and pleasantries exchanged on a fine day. Delivery was 2 days later than planned, but demand is very high indeed, he said, and that's all fine with me! No Comment
21-May-2020 Premium order
Excellent! No Comment
21-May-2020 Kerosene order
Easy to order website, fast efficient service. I over ordered but I'm told that I'll receive the relevant discount on my next order. Would recommend. No Comment
21-May-2020 Kerosene order
Prompt delivery by polite driver. No Comment
21-May-2020 Kerosene order
I paid about £30 more than other quotes for 2-5 day delivery. It was delivered 8 days after order. The company did not respond to emails, phone calls or live chat on their web site when I tried to contact them. A rubbish service •Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
21-May-2020 Premium order
hi, hassle free delivery but next time, could you drop us an email the day before just so we can arrange access better with the neighbours? No Comment
21-May-2020 Kerosene order
The driver was unhelpful and although our meter showed the tank just over half full he said that he did not think that he could get 600 litres in so he left without delivering the oil. No Comment
20-May-2020 Kerosene order
Was told it would be delivered in 5-10 days! 11 days later after taking my money still no delivery and no communication.
•Good Morning - Thank you for taking the time to leave your feedback we do appreciate it. I would like to this opportunity to personally apologize for the delay you experienced on your last delivery, unfortunately due to the current situation we are all facing we have experi
•Good Morning - Thank you for taking the time to leave your feedback we do appreciate it. I would like to this opportunity to personally apologize for the delay you experienced on your last delivery, unfortunately due to the current situation we are all facing we have experienced some delays in our deliveries.Kind Regards Certas Energy
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20-May-2020 Kerosene order
nice simple website, great service after order taken.... No Comment
20-May-2020 Kerosene order
Prompt and efficient. Even when a tanker arrived to find that my tank was already full.....mix-up, somewhere...........driver was polite and understanding No Comment
20-May-2020 Kerosene order
Great service amazing price and much appreciated the friendly professional delivery person especially in these challenging times of social distancing. No Comment
20-May-2020 Kerosene order
good price - good time No Comment
19-May-2020 Kerosene order
Very efficient and on time No Comment
19-May-2020 Kerosene order
Delivered on time, efficiently and smoothly. Thanks for the great service! No Comment
19-May-2020 Kerosene order
Since placing order on 9th, no communication as to what is happening regarding delivery. Order confirmation states delivery in 5 -10 days (NB: Does not state whether the days are working, so assume (NOT). Today is 10 days from order. Yesterday unable to reach them on phone
Since placing order on 9th, no communication as to what is happening regarding delivery. Order confirmation states delivery in 5 -10 days (NB: Does not state whether the days are working, so assume (NOT). Today is 10 days from order. Yesterday unable to reach them on phone and no facility to leave a message. We are running very low on oil now. Telephone prerecorded message claimed easy to track order from website. This was not possible, as requires an account to be in place. Although I have an order confirmation invoice it has no account details on it. So emailed them on 'domestic@certasenergy.co.uk" as per prerecorded message. No response. Thus far looking like 1 star is over rating them. If we dont get an answer today as to what is happening rit will be "NIL points" as per Eurovision.
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No Comment
18-May-2020 Premium order
There is an old saying once bitten twice shy twice bitten then the supplier deserves to die. This company is completely incompetant. only order from it if there are no other oil suppliers. Good Morning Mr Turner - thank you for your feedback. So sorry to hear this, I can assure you i have passed your feedback over to the relevant department . Kind Regards Certas Energy
18-May-2020 Kerosene order
Very simple system to use and competitive. Delivered on time. Everything you need and completed in a few minutes. No Comment
16-May-2020 Kerosene order
Whilst I have no complaints about the office staff, the delivery driver spotted a tiny crack at the top of our tank, and even though the order was only 500L (enough to keep us going - just), he refused to fulfill the delivery. I know what the regs say, but this was a matter
Whilst I have no complaints about the office staff, the delivery driver spotted a tiny crack at the top of our tank, and even though the order was only 500L (enough to keep us going - just), he refused to fulfill the delivery. I know what the regs say, but this was a matter of common sense, except for this jobsworth from Butler Fuels.
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Good Morning Mr Craig , thank you for your feedback . So sorry to hear this , I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
15-May-2020 Kerosene order
The driver decided not to deliver as he says there is a crack in the tank.We were at home and he could have explained to us if he had the manners to do so..we have had the tank checked by a plumber who we paid £30 .He couldn’t find anything wrong with tank so we are are at a
The driver decided not to deliver as he says there is a crack in the tank.We were at home and he could have explained to us if he had the manners to do so..we have had the tank checked by a plumber who we paid £30 .He couldn’t find anything wrong with tank so we are are at a loss as to what we do now. Please refund our payment plus the £30 for our out of pocket payment
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Good Morning - Thank you for your feedback. So sorry to hear this, I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
15-May-2020 Kerosene order
Very good service and prompt delivery. Will be using your services again. No Comment
15-May-2020 Kerosene order
Very easy app to use to order and prompt delivery No Comment
15-May-2020 Kerosene order
Professional & a quick response time No Comment
15-May-2020 Kerosene order
Oil ordered 3.5.20, they rearranged delivery 4 times and after 10 days still no oil, after several phone calls and emails i was told they cant deliver to my address and gave me a refund. Website states they deliver anywhere in Wales, left me without oil and now I cant get an
Oil ordered 3.5.20, they rearranged delivery 4 times and after 10 days still no oil, after several phone calls and emails i was told they cant deliver to my address and gave me a refund. Website states they deliver anywhere in Wales, left me without oil and now I cant get any delivered until next month from another supplier. Customer services failed to return any calls too. I would give no stars if I had a choice.
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No Comment
15-May-2020 Kerosene order
Prompt delivery and a competitive price. No Comment
15-May-2020 Kerosene order
said they would ring before delivery and they did, came when they said they would, efficient friendly driver No Comment
15-May-2020 Kerosene order
Delivered with no fuss, all good No Comment
14-May-2020 Premium order
Smooth seamless process. Oil was delivered before due date and very competitive pricing with the COVID-19 surplus. No Comment
14-May-2020 Kerosene order
Ordered 30th April . Opted 2-5 day delivery. PAID.

3 Notifications for delivery 6th, 7th and 11th May all failed to turn up.

After a great deal of live chat which is useless (They are polite and helpful - but they do not always have updated info) I
Ordered 30th April . Opted 2-5 day delivery. PAID.

3 Notifications for delivery 6th, 7th and 11th May all failed to turn up.

After a great deal of live chat which is useless (They are polite and helpful - but they do not always have updated info) I emailed. Put on priority list 12th May.

Oil Delivered 13th May am.

The only good thing about the order was the price.
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No Comment
14-May-2020 Kerosene order
Very pleased. Thank you. No Comment
14-May-2020 Kerosene order
So easy to use. No Comment
14-May-2020 Kerosene order
Oil did not arrive on time., still waiting. Customer service has been good though
•Good Afternoon - Thank you for taking the time to leave your feedback we do appreciate it. I would like to this opportunity to personally apologise for the delay you experienced on your last delivery, unfortunately due to the current situation we are all facing we have expe
•Good Afternoon - Thank you for taking the time to leave your feedback we do appreciate it. I would like to this opportunity to personally apologise for the delay you experienced on your last delivery, unfortunately due to the current situation we are all facing we have experienced some delays in our deliveries.Kind Regards Certas Energy
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13-May-2020 Kerosene order
Received service was as promised. Very friendly. No Comment
13-May-2020 Kerosene order
Oil arrived sooner than expected but unfortunately the tanker could not get down our lane. A smaller tanker was sent within 2 working days. Excellent service. No Comment
13-May-2020 Kerosene order
Customer service was not as expected and came across as rude and not very helpful . My husband is disabled and requires notice to get mobile so not even giving an estimated day was extremely difficult for us . No Comment
12-May-2020 Premium order
Cheap price very easy to order delivered ahead of time all in all great service thanku No Comment
12-May-2020 Premium order
Tred to contact you by phone & email but no answer. Will definitely be by elsewhere next time •Good Afternoon - I'm sorry to hear about your recent experience, i can assure you i have passed your feedback over to our Customer Service Team who will be in contact with you directly. Kind Regards Certas Energy
12-May-2020 Kerosene order
Really good service No Comment
12-May-2020 Kerosene order
Easy to use, order and wait for you're oil. No problems with a straight foward service as always. No Comment
12-May-2020 Kerosene order
Good, delivered on time No Comment
11-May-2020 Kerosene order
delivering the oil would be a good start.. Ordered on 1 May, paid an extra £17 to get it within 2 - 5 days, promised by 8th May, now 11th May and no idea when it will arrive. This is despite having told them that I had run of of oil due to a faulty gauge and that I was o
delivering the oil would be a good start.. Ordered on 1 May, paid an extra £17 to get it within 2 - 5 days, promised by 8th May, now 11th May and no idea when it will arrive. This is despite having told them that I had run of of oil due to a faulty gauge and that I was over 70, recently bereaved and no heating or hot water. Also, money was taken from my bank account when I ordered the oil, not on delivery day. Oh yes and the website did not allow access to my account, it was "disabled". apparently due to a problem with their web set.
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•Good Afternoon - I'm sorry to hear about your recent experience, i can assure you i have passed your feedback over to our Customer Service Team who will be in contact with you directly. Kind Regards Certas Energy
10-May-2020 Kerosene order
It's not been delivered yet so cant say a lot No Comment
09-May-2020 Premium order
Delivered on date. Delivery driver very pleasant courteous and efficient. No Comment
07-May-2020 Kerosene order
Excellent and easy to use website, very efficient service, knowledgeable delivery staff and clear pricing. No Comment
06-May-2020 Kerosene order
Delivered within expected time slot. Texts informed me of the delivery time so I could arrange access. No Comment
05-May-2020 Kerosene order
Order taken and delivered on timely basis. Quantity ordered not delivered as tank ran out on the lorry but I have still been charged for the ordered quantity! No Comment
05-May-2020 Kerosene order
Ordered on 25th April but still not heard of a future delivery date - I don't mind if it's in the future but a delivery date would be helpful so I can ensure the gate is open & I know it will be coming! No Comment
05-May-2020 Kerosene order
Ordered on Saturday 25th April on a 6 day delivery, delivered on Monday 3rd May 8.30am. Good price, Website is easy to use and a friendly driver. Thank you No Comment
05-May-2020 Kerosene order
ORDERING EASY AND DELIVERED ON TIME WILL BE USING AGAIN No Comment
04-May-2020 Kerosene order
Excellent. Low price delivered promptly. No Comment
03-May-2020 Kerosene order
works well No Comment
03-May-2020 Kerosene order
Great price, great service. Highly recommend! No Comment
01-May-2020 Kerosene order
Recently moved to a new property, needed to fill the oil tank, went on line and Heatingoil.co.uk had the best price. Website easy and simple to use, the delivery was made within 7 days of ordering as I selected standard delivery (didn’t need it straight away). Driver came an
Recently moved to a new property, needed to fill the oil tank, went on line and Heatingoil.co.uk had the best price. Website easy and simple to use, the delivery was made within 7 days of ordering as I selected standard delivery (didn’t need it straight away). Driver came and went without any problems ( I was out at work) left receipt of delivery for me in my post box. Simple, good value and good service.
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No Comment
01-May-2020 Kerosene order
The usual easy quote and purchase set up, oil delivered 4 days later. Top class service and price quickly reflected the down turn in crude oil prices. Well done No Comment
01-May-2020 Kerosene order
Great service, great prices No Comment
30-Apr-2020 Premium order
Good price, good service. No Comment
26-Apr-2020 Kerosene order
Order and delivery great. Ordered 1000 litres but they delivered 953 litres. Phoned and emailed to get credit on difference but no one has replied. So not sure I will use again No Comment
26-Apr-2020 Kerosene order
Great service, very efficient No Comment
21-Apr-2020 Kerosene order
service good,good prices No Comment
20-Apr-2020 Kerosene order
Great website easy to order no hassle. No Comment
20-Apr-2020 Kerosene order
Brilliant service no problems.
Driver so experience brilliant.
No Comment
17-Apr-2020 Kerosene order
Excellant and quick service as always No Comment
17-Apr-2020 Kerosene order
as expected No Comment
17-Apr-2020 Premium order
My regular supplier No Comment
17-Apr-2020 Kerosene order
Cheapest quote, efficient delivery No Comment
17-Apr-2020 Premium order
Easy to order online and efficient standard delivery. No Comment
17-Apr-2020 Kerosene order
Fast and efficient, excellent servuce No Comment
14-Apr-2020 Kerosene order
Smooth easy ordering, with faster delivery than stated, driver rang when near just to confirm location. No Comment
10-Apr-2020 Kerosene order
I found the website experience efficient and easy to use, with delivery arriving earlier than expected. Tracking the delivery was also easy via email and or text message. No Comment
06-Apr-2020 Kerosene order
First class service an price No Comment
05-Apr-2020 Kerosene order
No problem with delivery but we ordered 1500 litres and had 1499 delivered? when there was still room in the tank for 1 litre! No Comment
04-Apr-2020 Kerosene order
First class service always, friendly driver and competitive prices No Comment
03-Apr-2020 Kerosene order
Took to long to deliver ,no communication Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.
Kind Regards Certas Energy
02-Apr-2020 Premium order
So in response. Have to write twice to follow up after more than a week of payment.
Quick to take payment but slow to even acknowledge receipt of monies even though Banking statements show monies received.No one seems to answers the telephone despite numerous protracted
So in response. Have to write twice to follow up after more than a week of payment.
Quick to take payment but slow to even acknowledge receipt of monies even though Banking statements show monies received.No one seems to answers the telephone despite numerous protracted waits of more than 15 mins.
Disappointing
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No Comment
02-Apr-2020 Kerosene order
Easey to use app. Poor communication when enquirinv on order update. No Comment
02-Apr-2020 Kerosene order
First time use, was a little acceptable particularly in the current climate. Couldn't contact my existing supplier so decided to give heating oil a go. Very easy to obtain a quote, app available, delivery stated was 5-10 days. Sent an email for order update, very polite phon
First time use, was a little acceptable particularly in the current climate. Couldn't contact my existing supplier so decided to give heating oil a go. Very easy to obtain a quote, app available, delivery stated was 5-10 days. Sent an email for order update, very polite phone call back from their office to confirm delivery next dat 7 days from order placement.
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No Comment
31-Mar-2020 Kerosene order
Great price, quick delivery & super service No Comment
30-Mar-2020 Kerosene order
The service was excellent as was the price I went for the 6 th day + and it was on the 6 th day so was relieved as had let my tank get low . Will use you again . No Comment
30-Mar-2020 Kerosene order
Very efficient delivery driver; would like have notice of delivery slot No Comment
30-Mar-2020 Premium order
Although getting a quote and placing an order was easy, I didn't receive any confirmation of order, nor a date of delivery. I requested this by email but had no response. I had to phone the office and wait an eternity before an agent told me the delivery date. Payment was t
Although getting a quote and placing an order was easy, I didn't receive any confirmation of order, nor a date of delivery. I requested this by email but had no response. I had to phone the office and wait an eternity before an agent told me the delivery date. Payment was taken, but no correspondence.

She also said that it is not policy to send order confirmation. Bizarre!

I was advised to track my delivery on the website, but I had no account number or order reference (because they hadn't given me them), and anyway the tracking is on a different website to the one I placed the order on. How was I supposed to know that Certas owned heatingoil.co.uk??

I suggest any company should provide order confirmation, especially when a lot of money is being spent. Also, order tracking on the heatingoil.co.uk website would be a great idea!!
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No Comment
29-Mar-2020 Kerosene order
very good service No Comment
29-Mar-2020 Kerosene order
very good thank you No Comment
29-Mar-2020 Kerosene order
Good communication. Cheerful delivery chap No Comment
29-Mar-2020 Kerosene order
Quick, reliable and always kept me updated No Comment
29-Mar-2020 Kerosene order
Easy and efficient. No Comment
28-Mar-2020 Kerosene order
Great service, easy to use, order cane as expected, no issues whatsoever. Courteous driver contacted me before delivery and delivered oil no problems. No Comment
28-Mar-2020 Kerosene order
Don’t lie about delivery time No Comment
28-Mar-2020 Kerosene order
Excellent online service, quick and easy to use. Delivery came earlier than expected which was a bonus. Highly recommended and I will use them again. No Comment
28-Mar-2020 Kerosene order
Excellent service No Comment
27-Mar-2020 Kerosene order
Reasonable price, easy to order No Comment
27-Mar-2020 Kerosene order
On time. Friendly. Competitive... No Comment
27-Mar-2020 Kerosene order
Good, arrived promptly No Comment
27-Mar-2020 Kerosene order
Friendly, efficient delivery by your team. Thanks :) No Comment
27-Mar-2020 Kerosene order
Super easy system to order our home heating oil along with great price. Delivery was fantastic and super early. Will definitely be using heatingoil.co.uk from now on for our oil supplies. Thank you No Comment
26-Mar-2020 Premium order
Delivered by due date by an efficient and friendly tanker driver, who was careful negotiating long tight driveway -in and out- and unusually cheerful. I am very happy with the service provided by this company. No Comment
26-Mar-2020 Premium order
Great service and driver couldn't be more helpful No Comment
26-Mar-2020 Kerosene order
At least deliver the oil before asking for feedback! No Comment
25-Mar-2020 Kerosene order
The lad was very efficient in every way due to the circumstances of the Coronavirus No Comment
25-Mar-2020 Kerosene order
the price was great, but we had to wait 6 days instead of the 2-5 quoted when we ordered. Under the circumstances with the COVID19 virus, we are still happy. No Comment
25-Mar-2020 Kerosene order
Excellent online service as usual! No Comment
24-Mar-2020 Kerosene order
Oil not yet delivered.
•Good Afternoon - thank you for your feedback. So sorry to hear this, please accept our sincere apologies. From looking at your heating oil account, i can confirm your delivery has been delivered. if we can assist you any further, please don’t hesitate to contact the Custome
•Good Afternoon - thank you for your feedback. So sorry to hear this, please accept our sincere apologies. From looking at your heating oil account, i can confirm your delivery has been delivered. if we can assist you any further, please don’t hesitate to contact the Customer Relations Team on the following email : Customer.Relations@certasenergy.co.ukKind Regards Certas Energy
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24-Mar-2020 Kerosene order
Didn’t show up on the date sent to me, haven’t seen my oil yet? No Comment
23-Mar-2020 Kerosene order
Delivered quickly and on a Sunday morning guy was very efficient
However I did order a small tanker but you sent a big one he just managed to get between the gate posts and under the trees.
No Comment
23-Mar-2020 Kerosene order
Good price & Quick delivery. Very hapy with the service by the Heating oil. No Comment
23-Mar-2020 Kerosene order
Haven't received my oil yet. Dont get this poor service from boiler juice. Good Afternoon Mr Wood - thank you for your feedback. So sorry to hear this, please accept our sincere apologies. From looking at your heating oil account , i can confirm your delivery has been delivered.
Kind Regards Certas Energy
22-Mar-2020 Kerosene order
Good price shame wasn’t notified when to expect delivery when I payed and booked No Comment
22-Mar-2020 Kerosene order
Excellent service. On time. No fuss. Good price No Comment
21-Mar-2020 Kerosene order
no fuss ordering,no fuss delivery and good pricing couldn't ask for more. No Comment
21-Mar-2020 Kerosene order
Nothing to add. Would certainly recommend to others and will use again. No Comment
21-Mar-2020 Kerosene order
The website is poor. The order confirmation page has not been thought through. Needs attention. Delivery service good. Good Afternoon Mr Harper, thank you for your feedback. I can assure you i have passed your feedback over to the Digital Team to ensure this is looked into. Kind Regards Certas Energy
21-Mar-2020 Kerosene order
Quick efficient service from polite delivery driver. Next time I will request a call or text message to let me know day and approx time of delivery. No Comment
21-Mar-2020 Kerosene order
Best price, perfect service at all stages.. No Comment
20-Mar-2020 Kerosene order
Arrived after 8 days, had quoted 5-10. But was professional and friendly. No Comment
19-Mar-2020 Kerosene order
Good price at the time of order. Pity oil emulated a stone the day after tho' No Comment
19-Mar-2020 Kerosene order
Delivered on time by a friendly Driver No Comment
19-Mar-2020 Kerosene order
I ordered on day one and 2 days later the oil arrived with no fuss. Amazing service. Very happy No Comment
19-Mar-2020 Kerosene order
Bad service, due Tuesday and still not delivered, no call or call to say when due. When I called was hung up on once, second time they couldn't find anything about order so aid would call back and never did, third time was on hold for AGES to them be told,short staffed and d
Bad service, due Tuesday and still not delivered, no call or call to say when due. When I called was hung up on once, second time they couldn't find anything about order so aid would call back and never did, third time was on hold for AGES to them be told,short staffed and didn't know when would arrive. That I can understand due to what is happening but would have been nice to know and for them to understand that I have been out of oil for days (I normally keep am eye but our Watchman thingy has broken and I didn't know so looked like I had loads left) now and got a poorly daughter at home which they know and still can't say when I will get the oil I have paid for. I cannot afford to order from anywhere else as takes to long to get money back into my account.
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•Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
18-Mar-2020 Kerosene order
Very good price and quick delivery No Comment
18-Mar-2020 Kerosene order
Awful from start to finish . I have placed an order 6/3 delivery 5/10 days took the money but no delivery received . Chased and all I get is rude staff not helpful or passionate about the customer or there job . They said they tried to deliver yesterday but I was here all da
Awful from start to finish . I have placed an order 6/3 delivery 5/10 days took the money but no delivery received . Chased and all I get is rude staff not helpful or passionate about the customer or there job . They said they tried to deliver yesterday but I was here all day and have activating cctv and sensors and nothing came in or out my drive !! I have requested a refund and will never use such a unprofessional company
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No Comment
18-Mar-2020 Kerosene order
First class service,very satisfied. No Comment
17-Mar-2020 Kerosene order
as i payed for 500ltrs and only received 489 not very happy will be telling everbody i know about your service not at all impressed my tank could have taken another 200ltrs Good Afternoon Mr Cook - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
17-Mar-2020 Kerosene order
First time I used them they failed to deliver with no reason got full refund. Thought give them a second chance and guess what.....Failed to deliver after 5 days. said they cancelled due to incorrect address details????, did not phone. When I phoned was promised an urgent ca
First time I used them they failed to deliver with no reason got full refund. Thought give them a second chance and guess what.....Failed to deliver after 5 days. said they cancelled due to incorrect address details????, did not phone. When I phoned was promised an urgent call back DID NOT happen. Phoned again and was told will be delivered on Monday. it was.Will not use again. Need to keep customers informed.
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No Comment
17-Mar-2020 Kerosene order
Great price but lack of communication regarding delivery even though I had asked to be advised day before. No Comment
17-Mar-2020 Kerosene order
Excellent No Comment
17-Mar-2020 Kerosene order
Good communication fast delivery and the lowest price too! No Comment
17-Mar-2020 Kerosene order
Simple to order on line, driver arrived delivered oil, was very friendly, I now have plenty of oil. No Comment
16-Mar-2020 Kerosene order
I ordered heating oil on a 2-5 day delivery. By day 5 there was no delivery but when I called the office they explained there had been an unavoidable delay. True to their word the heating oil was delivered before 07:00 the next morning. Crisis averted 😀 No Comment
16-Mar-2020 Kerosene order
Absolutely appalling - no delivery in 10 days despite repeated calls, I advised the company I was without heating or hot water with children and would appreciate any help - absolutely none given. Driver couldn't find me so delivered my oil to someone else - if you want poor
Absolutely appalling - no delivery in 10 days despite repeated calls, I advised the company I was without heating or hot water with children and would appreciate any help - absolutely none given. Driver couldn't find me so delivered my oil to someone else - if you want poor service then use this company
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•Good Afternoon Mr WIlson - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
16-Mar-2020 Kerosene order
Great quick service No Comment
16-Mar-2020 Premium order
I have not yet received the oil. It was due on Saturday but I did not have a phone call either way. I am expecting a call today. I am out of oil now so could really do with the delivery urgently please Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
16-Mar-2020 Kerosene order
I was meant to receive the oil on Saturday I still haven’t received it. My oil is low so cannot put on the heating and there was no communication from yourselves to say I wouldn’t get delivery
•Good Afternoon- Thank you for your feedback, So sorry to hear this,please accept our sincere apologies . I have checked your Heating Oil account and can see your delivery has been made. However if you still require any assistance please do not hesitate to contact our Custom
•Good Afternoon- Thank you for your feedback, So sorry to hear this,please accept our sincere apologies . I have checked your Heating Oil account and can see your delivery has been made. However if you still require any assistance please do not hesitate to contact our Customer Relations team on Customer.Relations@certasenergy.co.uk. Kind Regards Certas Energy
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15-Mar-2020 Premium order
They did everything they promised on time and with a smile No Comment
14-Mar-2020 Kerosene order
Reliable and good value No Comment
14-Mar-2020 Kerosene order
Very good prices, ordered for delivery between 3-5 days and the oil was delivered less than 24 hours later! No Comment
14-Mar-2020 Kerosene order
The administration was poor.
The website initially said I had not paid, which I had. A phone conversation could not advise whether or not payment had been received. Email received later that day advising of purchase and payment.
Confirmation email gave time scale.
The administration was poor.
The website initially said I had not paid, which I had. A phone conversation could not advise whether or not payment had been received. Email received later that day advising of purchase and payment.
Confirmation email gave time scale. Having not heard by mid afternoon of the day before the end of the delivery window I phoned to confirm delivery was to be the following day. The operator could not tell me, or it felt like couldn't be bothered to tell me, whether delivery would be made the following day. He advised that I would receive a text between 4 and 5.30 to advise that delivery would be made the following day.
With no such text being received I phoned again the following morning to be told it was on its way, which it was.
Keen prices let down by substandard administration.
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No Comment
13-Mar-2020 Kerosene order
I ordered the Fuel at 9am Tuesday morning and paid additional for 3-5 days delivery, the fuel wasn't delivered until Wednesday of the following week !
I feel I could have chosen the lower price fuel for 6-? days so feel like I have been ripped off.
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
13-Mar-2020 Kerosene order
Everything went smoothly, starting with the cheapest price and finishing with delivery on time. They don’t charge a service charge so don’t get fooled by cheaper looking prices per litre. Check total cost. No Comment
13-Mar-2020 Kerosene order
Brilliant efficient service. No Comment
12-Mar-2020 Kerosene order
Very good was texted day before and then delivered by a very pleasant driver😀 No Comment
12-Mar-2020 Kerosene order
Appalling – Money was taken from my account, but no delivery! I therefore rang them and lo and behold, they are managed by Certas Energy. It transpired that though my account appeared on their system, the order had not, despite funds taken from my bank. Net upshot, delive
Appalling – Money was taken from my account, but no delivery! I therefore rang them and lo and behold, they are managed by Certas Energy. It transpired that though my account appeared on their system, the order had not, despite funds taken from my bank. Net upshot, delivery delayed, ran out of oil (would have been OK had delivery occured on time) and air entered my fuel line, requiring a call out to an engineer. Shoddy system. Use them at your peril!
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No Comment
12-Mar-2020 Kerosene order
Deliver when promised. Do not employ staff who put the phone down on customers. Keep customers informed of any service delays. In short, their service was appalling and I will not deal with them again. •Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
10-Mar-2020 Kerosene order
FAST DELIVERY WITH NO PROBLEMS. GOOD PRICE TOO No Comment
10-Mar-2020 Kerosene order
Prompt delivery competirtive price well satisfied No Comment
10-Mar-2020 Kerosene order
From ordering to delivery efficiently carried out No Comment
09-Mar-2020 Kerosene order
I paid extra for a 2-5 day delivery window. Now on day ten and still have no fuel. Nobody has rung me to explain to me why. So my wife rang to find out what's happening and when we are to expect it and tell call was answered by a very rude and contradicting man who didn't kn
I paid extra for a 2-5 day delivery window. Now on day ten and still have no fuel. Nobody has rung me to explain to me why. So my wife rang to find out what's happening and when we are to expect it and tell call was answered by a very rude and contradicting man who didn't know anything and was very rude and put the phone down on her. As I said we are still waiting for fuel and now have completely ran out with 2 young children in a very cold home still not knowing when we are getting our order. We are very very unhappy and won't be using you again
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No Comment
09-Mar-2020 Premium order
Not good.
Did not deliver when promised
No Comment
09-Mar-2020 Premium order
Straightforward, no fuss transaction as always, great price. No Comment
09-Mar-2020 Kerosene order
Delivered promptly and as scheduled. Competitive pricing. Would buy from them again No Comment
08-Mar-2020 Kerosene order
The price of the oil is very good but I was told that the oil would be delivered by Thursday or Friday and I'm still waiting I phoned up on Friday and was told it will be Tuesday or longer No Comment
08-Mar-2020 Kerosene order
Cheapest found and quick delivery. What’s not to like? No Comment
07-Mar-2020 Kerosene order
The site was super easy to use and the price was very competitive. The delivery was speedy, the lorry came when they said it would. I would definitely use this company again. No Comment
07-Mar-2020 Kerosene order
Paid for 2-5 day delivery,
This doesn’t include weekends which it didn’t state, and it was still a day late.
But it was still cheaper than most companies and the delivery driver was lovely.
Customer service isn’t very helpful but not too bad.
No Comment
06-Mar-2020 Kerosene order
Good price and prompt delivery. One minor gripe - did not text day before to advise delivery as had been requested in order. No Comment
06-Mar-2020 Premium order
Deliver on promised time Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
06-Mar-2020 Kerosene order
Efficient, thoughtful delivery No Comment
06-Mar-2020 Kerosene order
Placed order, good price, delivered,no problems No Comment
06-Mar-2020 Premium order
I only ordered oil through you because you said between 2-5 days but it was 6.5 days because once again something happened this time it was driver ran out of hour stay clear of this company go to BoilerJuice there more reliable Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
05-Mar-2020 Kerosene order
Provided the oil at the right price. It arrived on the last day of the 2-5 day delivery window but without warning when I had asked for advance notification.
However delivery was carried out satisfactorily by a friendly driver.
No Comment
04-Mar-2020 Premium order
Simple ordering system at great prices but no notification on the refund due as paid for 1200 litres and 1153 delivered. Hoping yo hear from them soon or see a credit on my credit card. No Comment
04-Mar-2020 Kerosene order
Very good fast Delivery No Comment
04-Mar-2020 Kerosene order
Good value, helpful staff in call centre No Comment
04-Mar-2020 Kerosene order
Excellent service, easy to order with a competitive price, delivered on date promised. Friendly helpful delivery driver. No Comment
04-Mar-2020 Kerosene order
very poor service very bad experience from 23/02/2020 lam still waiting for oil to be delivered to me paid in full no oil No Comment
04-Mar-2020 Kerosene order
Competitive prices, quick delivery, good communication. No Comment
03-Mar-2020 Kerosene order
easy to use site No Comment
03-Mar-2020 Kerosene order
Very pleased. No problems with ordering or delivery. Delivery driver was very pleasant. Thank you. No Comment
03-Mar-2020 Kerosene order
delivered within given time frame No Comment
03-Mar-2020 Kerosene order
overall good but once ordered I wasn’t able to request a call the day before delivery to ensure the tank was unlocked if I wasn’t going to be in. I also couldn’t add more to the order. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
03-Mar-2020 Kerosene order
very good, office and driver very polite No Comment
03-Mar-2020 Kerosene order
Good - I plan to use again No Comment
01-Mar-2020 Kerosene order
Great Service No Comment
29-Feb-2020 Kerosene order
They were the cheapest heating oil on comparison sites by quite a margin. Delivery said 5-10 days, it was delivered 7 days later & I had a courtesy call to say “delivery next day” the day before. Will definitely be getting a quote from them again when I need more oil. No Comment
28-Feb-2020 Kerosene order
Good oil price, oil arrived within the 2 to 5 day window. No Comment
28-Feb-2020 Premium order
Price good. Delivery on time No Comment
28-Feb-2020 Kerosene order
Arrived super quick and early in the morning delivery driver was polite and did exactly what I asked can’t fault the service No Comment
27-Feb-2020 Kerosene order
delivery was quick driver was very polite and helpfull No Comment
27-Feb-2020 Kerosene order
Haven't had oil yet and no communication from them. Emailed them too but they did not reply. No Comment
26-Feb-2020 Kerosene order
not really as we were unable to have the delivery because the driver thought the tank could possibly leak as the tank supports were biting into the plastic legs of the tank. The matter is being addressed. No Comment
26-Feb-2020 Kerosene order
If the price is good then buy it No Comment
26-Feb-2020 Premium order
Disappointing. Order placed for premium oil on a 2-5 day delivery specifically on a smaller tank due to limited access. Full size tanker turned up and couldn't make the delivery. No further contact received from the supplier so followed up on day 6. On my initial call to the
Disappointing. Order placed for premium oil on a 2-5 day delivery specifically on a smaller tank due to limited access. Full size tanker turned up and couldn't make the delivery. No further contact received from the supplier so followed up on day 6. On my initial call to the supplier they couldn't find my order as it was being handled by the Cheltenham office (delivery was for Cheshire) who then later called to confirm they can no longer make the delivery and have issued a refund! Very poor customer service as we wouldn't have known the order was cancelled otherwise.
Have now used another trusted supplier who can actually fulfil the order.
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•Good Morning Mr Lerwill - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
26-Feb-2020 Kerosene order
Had to ring several times as my delivery was late. Was promised a phone call back but none received. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
26-Feb-2020 Kerosene order
Brilliant!! No Comment
25-Feb-2020 Kerosene order
They delivered within the timeframe despite appalling weather and when I rang to ask about delivery they gave me a day and a time which they stuck to. I would certainly recommend them. No Comment
25-Feb-2020 Kerosene order
Awful service! Didn't deliver within the 2 to 5 days even thou I paid for it! Spoke to 4 different people no one got back to me I had to chase all the time. Finally got a delivery Saturday morning driver Mick was very good and redeemed them from a total washout! Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
25-Feb-2020 Kerosene order
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No Comment
25-Feb-2020 Kerosene order
Delivery, as always, on time, no problems, no fuss, just efficient. No Comment
25-Feb-2020 Kerosene order
Competitive price and delivered in reasonable timescale No Comment
25-Feb-2020 Kerosene order
Very efficient No Comment
24-Feb-2020 Kerosene order
Driver AB refused to deliver as ivy growing up the fence and strands on top of part of the tank. Also said no where to put his ladder - which is a downright lie as the tank has fence at one end and partition at the other. Took it upon himself to carry out a health & safety i
Driver AB refused to deliver as ivy growing up the fence and strands on top of part of the tank. Also said no where to put his ladder - which is a downright lie as the tank has fence at one end and partition at the other. Took it upon himself to carry out a health & safety inspection. You couldn't make it up! Failed to deliver, left me desperately short of oil, caused stress and added expense, still waiting for refund. Ordered from Goff which is what I should have done as never an issue with them. Terrible customer services too - still waiting for them to call back.
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No Comment
24-Feb-2020 Kerosene order
Excellent service No Comment
23-Feb-2020 Kerosene order
Excellent as always No Comment
23-Feb-2020 Kerosene order
Arrived on the promised day. Pleasant driver. Good price. Did not need to contact Heatingoil.co.uk office as everything worked fine. No Comment
23-Feb-2020 Kerosene order
Deliver on time Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
23-Feb-2020 Kerosene order
Oil arrived when promised. Excellent service will use again No Comment
22-Feb-2020 Premium order
Great service with helpful and friendly advice. Thanks! No Comment
22-Feb-2020 Kerosene order
The app doesn’t work so I had to use your website. Ordering was easy and you called the day before like I asked so I could make sure the tank was unlocked and I knew you was coming. If you’re prices stay good I will be using you again definitely. But you need to sort out you
The app doesn’t work so I had to use your website. Ordering was easy and you called the day before like I asked so I could make sure the tank was unlocked and I knew you was coming. If you’re prices stay good I will be using you again definitely. But you need to sort out your app.
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No Comment
22-Feb-2020 Kerosene order
I requested that a message was to be sent before delivery to ensure the padlock was unlocked but received none. Wasn’t aware of delivery until I got home the following Thursday after I had contacted the Wednesday to find out when delivery would be, no response to my email. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
22-Feb-2020 Kerosene order
Good price and excellent delivery No Comment
21-Feb-2020 Kerosene order
very good service driver very polite and heating oil delivered in good time No Comment
21-Feb-2020 Kerosene order
Good prices & pretty quick delivery No Comment
20-Feb-2020 Kerosene order
Good No Comment
20-Feb-2020 Kerosene order
Oil delivered. Fine. I specifically asked for notice before delivery which wasn’t given - hence the lower score. No Comment
20-Feb-2020 Kerosene order
Easy peasy. •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Feb-2020 Kerosene order
you are the same as certas energy and I had a £40 voucher - I called and was told it would be taken off my bill - THEN CALLED BACK AND TOLD NO! So I had to pay full price as ordered online costing me £40 more .... I do have an open voucher to use the £40 on my next telephon
you are the same as certas energy and I had a £40 voucher - I called and was told it would be taken off my bill - THEN CALLED BACK AND TOLD NO! So I had to pay full price as ordered online costing me £40 more .... I do have an open voucher to use the £40 on my next telephone order (which will cost more anyway) but that won't be til Autumn 2020 - I wanted the discount now!
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No Comment
20-Feb-2020 Kerosene order
I paid for the 2-5 day service and the oil arrived after 11 days - not very impressed. Good Morning Mr Hughes - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
20-Feb-2020 Kerosene order
Terrible No Comment
19-Feb-2020 Kerosene order
Paid extra for early delivery, didn’t arrive til 8 days later, e mailed twice with no reply. Promised delivery Friday didn’t come til Tuesday, no communication no apology won’t be using this service again. Absolutely appalling. No Comment
19-Feb-2020 Kerosene order
Excellent service and very competitive price •Hi Mr Brown - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
18-Feb-2020 Kerosene order
Great service, competitively priced and hit the dates stated •Good Afternoon Mr Wright - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Feb-2020 Kerosene order
Still waiting for my delivery No Comment
17-Feb-2020 Kerosene order
Order oil 7 Feb on 2-5 day delivery, rang Friday 14th Feb to see what time delivery would be (5th day} to be told it will now be delivered Monday due to backlog why couldn't someone contact me you had my mobile and email address. I have 2 young children so need a delivery
Order oil 7 Feb on 2-5 day delivery, rang Friday 14th Feb to see what time delivery would be (5th day} to be told it will now be delivered Monday due to backlog why couldn't someone contact me you had my mobile and email address. I have 2 young children so need a delivery when advised.
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No Comment
16-Feb-2020 Kerosene order
Easy to use website makes quotation and ordering straightforward. They should be aware that the delivery charge differential between 2-5 days and over 6 days is not always abided by, my last order was placed on the 2-5 days price bit took 7 days so in effect I paid more than
Easy to use website makes quotation and ordering straightforward. They should be aware that the delivery charge differential between 2-5 days and over 6 days is not always abided by, my last order was placed on the 2-5 days price bit took 7 days so in effect I paid more than I should.
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No Comment
15-Feb-2020 Kerosene order
I usually use boilerjuice for ordering oil but somehow got put onto this firm. I've no idea why. I ordered oil for delivery 2-4 days ahead on the 4th of Feb and today, the 15th I still haven't had a delivery. After hanging on for half an hour I was told on Thursday that the
I usually use boilerjuice for ordering oil but somehow got put onto this firm. I've no idea why. I ordered oil for delivery 2-4 days ahead on the 4th of Feb and today, the 15th I still haven't had a delivery. After hanging on for half an hour I was told on Thursday that the tanker had broken down and delivery would be on Friday, but nothing, and here i am today freezing cold with no heating and still no sign of anybody. They have my phone no so could easily give me a call at least to let me know whats happening. The person I spoke to yesterday simply couldn't have cared less. I would have given no stars if the option was available.
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No Comment
15-Feb-2020 Kerosene order
No phone call before delivery on last day promised. Fortunately we were in and able to unlock tank compound.
Very pleasant, amiable driver left everything in order.
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
15-Feb-2020 Kerosene order
Good service.... Slight niggle is no phone call to notify me of delivery from supplier but other than that it was all good. No Comment
14-Feb-2020 Kerosene order
Quick and reliable service, when phoned to make an inquiry was dealt with in a professional manner. No Comment
14-Feb-2020 Kerosene order
Every thing went well, but nobody's perfect! •Good Afternoon Mr Cottee -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
14-Feb-2020 Kerosene order
Good price. Very fast delivery and very helpful driver. Thank you No Comment
14-Feb-2020 Kerosene order
Efficient and friendly service. •Good Afternoon Mr Buckley -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
13-Feb-2020 Kerosene order
My delivery driver was appalling rude and quite aggressive. Having a previously ordered through boiler juice I have never had an experience like this before. I have rung up and now the driver is banned from delivering so was resolved very well. No Comment
12-Feb-2020 Kerosene order
We have ordered from Heating Oil before and had no problems. We usually require a baby tanker or four-wheeler as our lane is narrow. I ordered 1000 litres on 30 January expecting 5-10days delivery. Had the text on Firay 8th saying it was due for delivery on 10th. 12th and st
We have ordered from Heating Oil before and had no problems. We usually require a baby tanker or four-wheeler as our lane is narrow. I ordered 1000 litres on 30 January expecting 5-10days delivery. Had the text on Firay 8th saying it was due for delivery on 10th. 12th and still no oil so I call the number on the text and after being put through to yet another number I disovered they no longer have a four-wheeler only 6 so cant deliver to our address. No call to tell me - just took our money and didn't bother telling us. They have advised they're going refund the amount paid but we now have a near empty tank and need to pay another supplier to deliver an emergency delivery. Fuming! Rubbish service... they apparently have problems if you order online (despite doing so for the past few years!).... Find another supplier!
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No Comment
12-Feb-2020 Kerosene order
Despite checking they had my details they failed to inform which day they were delivering fortunately due to the bad weather I was at home that day and had unlocked the tank. The driver was very polite and apologetic No Comment
12-Feb-2020 Kerosene order
I will never use this company again for my oil. On 2 occasion they have not delivered my oil on the days I have purchased. No call back from management. Operator who took my call found it amusing that I was angry and disappointed. Never will I use you again. No Comment
12-Feb-2020 Kerosene order
Disappointing! Sadly the oil didn’t arrive within the specified time of 2-5 days despite paying the extra for this time frame. I placed an order on the Sunday and by the Friday it still hadn’t arrived. I called heating oil to see where my delivery was and they said there had
Disappointing! Sadly the oil didn’t arrive within the specified time of 2-5 days despite paying the extra for this time frame. I placed an order on the Sunday and by the Friday it still hadn’t arrived. I called heating oil to see where my delivery was and they said there had been a problem but no one had called me to explain that my delivery wouldn’t be arriving. I was assured it would be delivered on Monday. This meant that I ran out of oil over the weekend and had to Call out my boiler company. The oil wasn’t delivered on the Monday either and again no one called. I spoke to someone on Tuesday morning and said I was very disappointed to have not been told it wouldn’t arrive on Monday and explained the situation. He said he would speak to his supervisor and get back to me but I heard nothing. The oil was delivered later that day but I didn’t hear back from Heating Oil and doubt I will now. Very disappointed with the level of customer service and frustrated that I had to spend money to get the boiler running again when it could have been avoided if it delivered within the time I had paid for!
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No Comment
11-Feb-2020 Kerosene order
Terrible told me there was a problem with my tank by letter couldn’t even knock on the door and tell me Knkw
Still waiting for a full refund one week later
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
11-Feb-2020 Premium order
Came when expected and at a good price •Good Morning Mr Pearcy - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
The service was the worst that l have experienced from any company.
l have lived in my home nearly 20 years and order heating oil on a regular basis and hardly every had a problem with any Oil heating company .
3 weeks ago l placed the order online and paid and wa
The service was the worst that l have experienced from any company.
l have lived in my home nearly 20 years and order heating oil on a regular basis and hardly every had a problem with any Oil heating company .
3 weeks ago l placed the order online and paid and was given a delivery date. 5 days after the day it was expected . i never heard anything..... l telephoned the company to find out what had happened to my order.
l was given many apologies( which quite frankly however polite and acceptable did not result in my receiving the Oil ordered ). l was told they would sort it out immediately and ring me back on 3 separate occasions NO ONE CALLED ME BACK.. its now 2 weeks since l placed the order . l telephoned again and asked to speak to a senior member of staff . l was told it was not possible,
. They would email someone in a com[plaints department and it would take between 24 to 48 hrs for a reply!!!.. In the meantime l ran out of oil and its winter and no one could be bothered to be responabile for their actions. Finally a supervisor called a day later and said sorry they don't have a vehicle that is suitable to make the delivery. This is after 3 weeks ago when placing the order l REQUESTED A SMALL TANKER
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•Good Morning Mr Taylor - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
Best price this week and so easy to order ,text to advise delivery as requested and delivery on time.Well done ! •Good Morning Mr Emms - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Premium order
Very good service •Good Morning Mr Tanner - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
After a few phone someone finally got back to me Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
11-Feb-2020 Kerosene order
The service was very good and competitive prices, the reason that I gave four stars and not five is that I marked the box for a telephone call prior to delivery which is an option when ordering online and that didn’t happen. •Good Morning Mr Cawkwell - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
Superfast delivery & best price No Comment
11-Feb-2020 Kerosene order
We purchased oil online on a Saturday morning as it said a 2-5 day service , however the site did not mention it meant working days , I did ring to discuss this issue only to be told it was working days , the guy said it was something they needed to look on the site as it’s
We purchased oil online on a Saturday morning as it said a 2-5 day service , however the site did not mention it meant working days , I did ring to discuss this issue only to be told it was working days , the guy said it was something they needed to look on the site as it’s obviously not very clear advertising, had to purchase oil from elsewhere cheaper and even next day service , the oil did turn up on the Friday 7 days after it was ordered , received email with the same advert asking to reorder with the same service , very misleading and won’t be using again
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No Comment
11-Feb-2020 Kerosene order
Easy site to navigate, clear info and accurate delivery timings. •Good Morning Mr Reid - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
Heating oil was ordered on the 31st Jan with a 2-5 day delivery window as it is needed asap. I left details for contact and how to reach the cottage etc. I haven't heard anything with regard to delivery and it's been 11 days so far...disappointed to say the least.
Still
Heating oil was ordered on the 31st Jan with a 2-5 day delivery window as it is needed asap. I left details for contact and how to reach the cottage etc. I haven't heard anything with regard to delivery and it's been 11 days so far...disappointed to say the least.
Still waiting to hear back with regard to when the delivery will be made.
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No Comment
10-Feb-2020 Kerosene order
This is my first time using HeatingOil.co.uk the customer service was great, delivery time was as quoted. •Good Morning Carol - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
I ordered my oil to arrive between 2-5 working days and it ended up being delivered on the 6th, so I may as well have chosen the 6+ delivery slot as that would have saved some money. No Comment
10-Feb-2020 Kerosene order
excellent service •Good Morning Mr Cooper -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
10-Feb-2020 Premium order
Excellent •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
Hire people who can smile . Didn't deliver oil due to 1 tiny tiny issue which left my 4 kids freezing for another week until I could get some more. Not very nice people on the phone when asking about a refund. I will not be ordering from them again. No Comment
10-Feb-2020 Kerosene order
Was told 2-5 days for delivery and nearly two weeks later still waiting! After paying more for delivery. Was told they just didn’t have enough room •Good Morning Nicola So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
09-Feb-2020 Kerosene order
Best price. Good information online. Good communication. Delivery on time. •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Feb-2020 Kerosene order
Not counting the day on which the order was made, the delivery was left to the very last day of 2 -5 days' window, for which I paid extra . I also asked them to notify me of the delivery date which they did not do . No Comment
09-Feb-2020 Kerosene order
The first person I spoke to was rude and avoided all my questions by being rude and then the phone went dead!!
Rang back and a nice man explained everything and answered my questions!
No Comment
09-Feb-2020 Kerosene order
Service was ok but I did request a phone call before they delivered to make sure everywhere was open for them and that the dog was shut up also to make sure we where in but the neglected to do this luckily we were still home apart from that very quick and efficient No Comment
08-Feb-2020 Kerosene order
Good price and fast delivery No Comment
08-Feb-2020 Kerosene order
Very good reasonable price •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
I get good service at the Ashford depot and with the delivery
I t would be helpful to get delivery details by mail to plan as my tank is in my garage
No Comment
07-Feb-2020 Kerosene order
Didn’t have any problems what so ever,web site was easy to use.The company phoned me a day prior to delivery like i had asked them to.So a good company at really competitive prices.Will be using these again •Good Morning -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Delivery ahead of expected time driver very courteous price best at time No Comment
07-Feb-2020 Kerosene order
Mixed review, value for money is hard to beat, delivered within the time frame if you assume after 5 pm order means next day, where the service seriously lacks is any form of communication, no delivery date confirmation, chased several times by phone and email to no avail. I
Mixed review, value for money is hard to beat, delivered within the time frame if you assume after 5 pm order means next day, where the service seriously lacks is any form of communication, no delivery date confirmation, chased several times by phone and email to no avail. If your happy to leave access to you property oil tank open for a week as you will not know when they plan to deliver then you will be fine, if your like confirmation of a date then I would suggest go elsewhere, it will be more expensive but you will get a del date.
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Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Good price, delivered on time •Good Morning Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
it says 3 to 5 days delivery, but took 8 days,and took 15mins to answer the phone.
you obviously have no intention delivering within 2 days,so why say it
No Comment
07-Feb-2020 Kerosene order
I was given a two to five day delivery notice after paying for 500 litres of oil.After I week no oil was delivered.It took two phone calls to prompt delivery which arrived on 8 day ,also I was promised a call back after 1 st enquiry,this call did not materialise. •Good Morning Mr Organ - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Customer service were slow to respond to calls and did not reply to email query at all. Have been left without heating and hot water as I’m waiting for a refund due to non-delivery of order, so I can re-order oil. No Comment
06-Feb-2020 Kerosene order
Brilliant service Good Afternoon Eleanor - thank you for your feedback. Kind Regards Certas Energy
06-Feb-2020 Kerosene order
Your service is excellent in fact you always deliver earlier than expected so we cannot get it all in the tank!! No Comment
06-Feb-2020 Kerosene order
no No Comment
06-Feb-2020 Kerosene order
Much cheaper than Boiler Juice and arrived in two days! Fab service, thank you! •Good Afternoon Debbie - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Premium order
Prompt delivery would recommend No Comment
05-Feb-2020 Kerosene order
Easy to order online. Very prompt delivery by very pleasant driver •Good Afternoon Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Kerosene order
Fast and efficient delivery, having just moved into my current home with no oil and not the easiest of tanks to get to. Very helpful. •Good Afternoon Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Premium order
Certas aggressive sales strategy is to refuse delivery, condem tank due to minor crack in top edge horn part of plastic tank which has been there for a few years, then try to sell new replacement plastic tank costing over £2k to install! Only just bought the house so can't a
Certas aggressive sales strategy is to refuse delivery, condem tank due to minor crack in top edge horn part of plastic tank which has been there for a few years, then try to sell new replacement plastic tank costing over £2k to install! Only just bought the house so can't afford such an expense. Certas say on their website the offer 12 month payment plan for cost of new tank but they refused this to us as well because we only had 3 months payment history with them and we needed minimum of 6 months. Company just out to rinse people of their cash and don't give a dam about actually helping people in difficult situations. They might work out slightly cheaper than other oil companies on price but I for one will never buy from them on principle alone now. Woeful company preying on people to exploit them for cash.
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•Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
04-Feb-2020 Kerosene order
Delivered within the time frame (5-10 days), missed giving 5 stars as had no idea when oil was being delivered, usually get an email or text but this time nothing. Easy ordering process, clear website would recommend providing prices remain competitive. No Comment
04-Feb-2020 Kerosene order
Best prices and seamless service - always on time and in most cases, earlier than expected. Good Morning - Thank you for your feedback. Kind Regards Certas Energy
04-Feb-2020 Kerosene order
I decided to shop around as I usually use BoilerJuice but they seemed to be taking longer and longer to deliver the oil at the price I wanted. Value oils this time could do it for the same price but they could get it here within 5 days instead of 14........ so it was a far b
I decided to shop around as I usually use BoilerJuice but they seemed to be taking longer and longer to deliver the oil at the price I wanted. Value oils this time could do it for the same price but they could get it here within 5 days instead of 14........ so it was a far better choice. In fact the oil arrived on the 3rd working day which was amazing, as the other company would have cost me £35 more for a service that quick .....
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Good Morning Tracey - Thank you for your feedback. Kind Regards Certas Energy
04-Feb-2020 Kerosene order
Competitive price, prompt delivery, friendly driver. No Comment
03-Feb-2020 Kerosene order
Very good indeed Good Morning Mr Glover - Thank you for your feedback. Kind Regards Certas Energy
01-Feb-2020 Kerosene order
the price was good and they came within the time stated. No Comment
01-Feb-2020 Kerosene order
Paid for 3-5 day delivery as an extra payment and on 8th day delivered with no apology no customer service manager calling me back when the girl on phone said she would ask too after chasing my order and no refund of the extra I had paid to have the oil delivered in the 4-5
Paid for 3-5 day delivery as an extra payment and on 8th day delivered with no apology no customer service manager calling me back when the girl on phone said she would ask too after chasing my order and no refund of the extra I had paid to have the oil delivered in the 4-5 day period. We clearly stated on the delivery request limited access and four wheel lorry required yet they apparently did turn up on day 7 with wrong vehicle !!!!
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No Comment
01-Feb-2020 Kerosene order
Brilliant delivery time. Courteous delivery driver, nice chap. Good price. Good Morning Mr Hammond - Thank you for your feedback. Kind Regards Certas Energy
01-Feb-2020 Premium order
Great delivery. Rapid. No Comment
31-Jan-2020 Premium order
Easy to order, very competitive prices and delivered on time, thank you. Afternoon Sally - thank you for your feedback. Kind Regards Certas Energy
30-Jan-2020 Kerosene order
Will use again great service No Comment
26-Jan-2020 Kerosene order
Prompt and friendly service. No Comment
24-Jan-2020 Kerosene order
Easy to order and very pleasant and helpful delivery driver. Thank you. •Good Morning Anne -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
22-Jan-2020 Kerosene order
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message.
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message. Phoned to request a refund. Advisor said there was a note to say tank is cracked. The tank is showing signs of wear and tear but not cracked. Advisor was surprised that I hadn't had any response and then proceeded to tell me all about the oil tanks that they can supply. Have had oil delivered from another company instead with no issue. Awaiting refund, no further communication as to whether this has been carried out.
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No Comment
22-Jan-2020 Kerosene order
Brilliant price, I opted for the 2-5 day delivery option,oil delivered on 4th day. Great service •Good Morning Zoe -Thank you for taking the time to leave your review. Kind Regards Certas Energy
21-Jan-2020 Kerosene order
Very good service. No Comment
20-Jan-2020 Kerosene order
Their oil was the cheapest we could find. Whenthe advised it was to be delivered on a certain date and they couldn't manage it after all they phoned to explain and apologise. Good customer service No Comment
18-Jan-2020 Kerosene order
Quick delivery. I over ordered slightly, and my money was refunded within a few days. Great service. Thank you. No Comment
18-Jan-2020 Kerosene order
Best price, easy quote and order. Delivered when promised. No Comment
17-Jan-2020 Kerosene order
Great, thank you. Arrived when they said they would. •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Jan-2020 Kerosene order
Oil delivered within 48 hours No Comment
17-Jan-2020 Kerosene order
Good friendly and efficient •Good Afternoon Linda -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
13-Jan-2020 Kerosene order
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process b
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process but he said it would damage his pump so he left with just putting in 700. He did not like the fact that we did not take the inspection cap off so he could fill it through that, but all other companies have filled through the FILLER cap, our tank also has a air vent, so can not understand why it was bubbling up, there was plenty of room for 800.
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No Comment
13-Jan-2020 Kerosene order
Would recommend •Hi Kath - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
11-Jan-2020 Kerosene order
Very prompt delivery, best price on the day •Good Morning Sue - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Difficult access handled with no problem. Did not even realise oil had been delivered until discovered delivery slip through letter box. •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Excellent service. Arrived much earlier than quoted.
Thank you.
No Comment
09-Jan-2020 Kerosene order
Great value, fast delivery times, good contact would highly recommend. I have used them a few times and the service remains constant. •Good Morning Helen - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Jan-2020 Kerosene order
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response from heatingoil.co.uk to apologise or explain when I informed them.
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•Good Morning Karen - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Jan-2020 Kerosene order
They were the cheapest at the time we was looking. I was impressed with the delivery time. We ordered on Saturday 28th December and our oil arrived first thing on the 6th January. We will be using them again if the price is right. No Comment
06-Jan-2020 Kerosene order
Ordered oil which was delivered on time but lack of communication as to when it was being actually delivered a phone call on the morning of delivery was not great communication 🙁 •Good Morning Julie - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Jan-2020 Premium order
Great service and didn’t need any assistance in delivering my order. Very pain free service No Comment
03-Jan-2020 Kerosene order
The service was good, I was expecting a call prior to the delivery. It was just as well I was in, or the driver wouldn't have been able to pass through the gate. •Good Morning Mr Kidby - Thank you for your lovely feedback. Kind Regards Certas Energy
03-Jan-2020 Kerosene order
Service good and delivered on time but left my side gate open after delivery of oil! •Good Morning Mr Toft - Thank you for your lovely feedback. Kind Regards Certas Energy
01-Jan-2020 Kerosene order
Not reliable No Comment
31-Dec-2019 Kerosene order
Great value and early delivery •Good Afternoon Mr Smith - Thank you for your lovely feedback. Kind Regards Certas Energy
30-Dec-2019 Kerosene order
Good service, delivered quickly but text alert advised of wrong delivery date. •Hi Patricia - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
29-Dec-2019 Kerosene order
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the first call i made didn't help either but i got a guy from the local depot that was more than apologetic and really understanding. My delivery was coming 27th Dec - i simply asked on my next call (on the day) could they inform me either morning or afternoon to which the operative gave me the standard answer "we don't know" - i asked could she ring the local depot where i live - her reply - "no she couldn't" - i then asked could she ring the driver as all i wanted was morning of afternoon indication so i could plan my day - next answer was "were not allowed to contact the driver"... so i was left frustrated and infuriated (she was raising a complaint) - ironically however, the driver turned up about an hour after the call i made. The lady was quite nice but just wouldn't go out of her way - she was from the St Clears branch - think her name was "Melanie" - it was just really, really poor and she stated no manager on duty which totally frustrated me further. So my message is, use them but customer service not at all great - and for all very simple things. The operative confirmed the call was recorded - maybe HeatingOil.co.uk/ Certas - will listed to it and put new processes in place.
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No Comment
29-Dec-2019 Kerosene order
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologeti
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologetic driver, but hugely inconvenient - just a phone call as requested and "all over the paperwork", according to the driver, would've saved all of the aggravation!
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Good Afternoon Mr Porteous - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy
29-Dec-2019 Kerosene order
All as promised •Good Morning Mr Taylor - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
Always deliver very quickly, site easy to navigate and very friendly drivers. •Good Morning Mr Mounsey - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I bought from this site as they weren’t charging a premium for fast delivery. They were even quicker than scheduled and came in £50 u set my usual comparison site •Good Morning Louise - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I ordered some oil, got confirmation and that was it. No notification of arrival time or date, still don't know if it has been delivered. No Comment
28-Dec-2019 Kerosene order
No complaints Hi Mr Mitchell - Thank you for your feedback. Kind Regards Certas Energy
26-Dec-2019 Premium order
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I phoned in the morning on the 24/12 and they told me that delivery was scheduled later that day. They have not turned up, and I was forced to limit my heating usage over Christmas. No oil to this date. Not impressed and will take my business elsewhere!
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No Comment
24-Dec-2019 Kerosene order
Arrived in very good time and at a good price. Thank you •Good Morning Christine - Thank you for your lovely feedback. Kind Regards Certas Energy
24-Dec-2019 Kerosene order
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indee
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indeed.
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•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assis
•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assistance please do not hesitate to contact our Customer Relations team on Customer.Relations@certasenergy.co.uk. Kind Regards Certas Energy
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24-Dec-2019 Kerosene order
Quick and professional No Comment
23-Dec-2019 Kerosene order
Delivered in time specified. Phoned before to give date and time as requested.
Polite and courteous driver.
No Comment
23-Dec-2019 Kerosene order
could be more specific of the delivery date. but good price and good service Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
21-Dec-2019 Kerosene order
Order and delivery went very smoothly and as promised No Comment
21-Dec-2019 Kerosene order
Great price
Good service
No Comment
20-Dec-2019 Kerosene order
Brilliant service. The oil was delivered quicker than expected •Good Afternoon Elaine - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
Promt delivery very satisfied helpfull driver •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
If you promise 2-5 days delivery, stick to it. And when that customer phones to ask why it's delayed have SOME information to hand about online orders No Comment
19-Dec-2019 Kerosene order
Having not received email to confirm my order after days had passed I then ordered from another company Oil was delivered from your company and from other company as well Not good Good Morning Julia, Thank you for your feedback. So sorry to hear this,please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
17-Dec-2019 Premium order
Excellent service, nothing to fault No Comment
17-Dec-2019 Kerosene order
An excellent service, good price and delivered within 10 days. Driver was very friendly. No Comment
16-Dec-2019 Kerosene order
Very good price and delivery, but did not get prior notification via email that delivery would occur, luckily we were in when he came. No Comment
16-Dec-2019 Kerosene order
Paid extra to receive fuel in 2-5 days. On 6th. day and no update I telephoned to be told that this option ended 2 months ago! No Comment
15-Dec-2019 Premium order
Arrived when it should have. Received emails and texts to notify of delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
15-Dec-2019 Kerosene order
Great prompt service No Comment
14-Dec-2019 Kerosene order
Need to acknowledge that payment has been made and the order received with an estimated delivery date. I had to chase for this No Comment
14-Dec-2019 Kerosene order
Competitive price, quick delivery. Received phone cll day before to advise delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
14-Dec-2019 Kerosene order
Good price and delivered when promised No Comment
13-Dec-2019 Kerosene order
Quick and easy No Comment
13-Dec-2019 Kerosene order
Terrible experience this time. Messed up my delivery and I have been trying to speak to Customer Services about it for two days and no-one calls me back. Still unresolved. No Comment
13-Dec-2019 Kerosene order
Delivered as promises. No problems. No Comment
13-Dec-2019 Kerosene order
good value and delivery as promised no hidden charges Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
13-Dec-2019 Kerosene order
Very poor, the lack of communication is ridiculous, not sure if the company has any proper automated systems to manage their customers. I had to chase my order to find out when my oil would be delivered and all the customer service operatives could do was apologise. No Comment
12-Dec-2019 Kerosene order
Delayed a day but received a notification of the delay and new delivery day when it arrived with a pleasant helpful driver and assistant. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Ordering easy & delivery arrived within 5-10day window Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access but didn't want to have wait in at home for 5 days - just incase the oil might arrive.
Their driver, Doug, phoned me on my mobile 5 minutes before his arrival.
They had not advised me of the delivery day and I happened to be 25 miles away from home. I told him I was sorry but could not take delivery and explained that I had asked for 24 hrs notice on the order.

That night I received a text telling me my delivery had been rescheduled for the next day. Oh, it would have been so much easier if they had done that the first time!
The next morning Doug phone me at about 9:00am to say he was on his way and would be arriving in about 3 - 4 hours time. He phoned again at midday and told me he would be with me in 1 hour. He arrived, as he said he would, at 1:00pm.
Excellent communication and service from their very helpful driver Doug - 5*.
In conclusion, the delivery office needs to read and take note of requests on orders and improve their communication with customers regarding notice of delivery. All I wanted was one day's notice. They need to take a leaf out of Doug's book!

Having said all of this I will order from Heatingoil.co.uk again and hope they will have taken notice of my comments.
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No Comment
12-Dec-2019 Kerosene order
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation e
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation email and confirmation of the payment I had made (as I always have when I have ordered anything else and paid online). Nothing. After a couple of days I contacted Heatingoil using the phone number on the site. The person I spoke to could not help me at all and could only pass me on to the oil company that were going to deliver the oil, who were about as useless. In total I made 5 phone calls before I got any satisfaction about when the oil was going to be delivered. This has now taken place but I still do not have a receipt showing the actual amount I paid for the oil. I will not be using the company again. Nor would I recommend them to anyone else.
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No Comment
12-Dec-2019 Kerosene order
Good service s always No Comment
12-Dec-2019 Kerosene order
Easy to order online at competitive price and delivered as promised. Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Easy survive to use, cheaper price than local suppliers and delivered within the 10 days No Comment
12-Dec-2019 Kerosene order
Great service no problems. No Comment
11-Dec-2019 Kerosene order
No communication or notification of delivery. No Comment
11-Dec-2019 Kerosene order
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pur
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pure chance my son was in or there would have been no delivery and then what happens, apart from that no problem, but I will not use again unless the communication is sorted
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No Comment
11-Dec-2019 Kerosene order
Simple online ordering format. Oil delivered during time period given. Would recommend. No Comment
11-Dec-2019 Kerosene order
..... No Comment
11-Dec-2019 Kerosene order
Cheapest price on the internet and delivered when they said Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Kerosene order
Great service,
Good price !
Good Morning - Thank you for your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Premium order
Good price and speed of delivery No Comment
10-Dec-2019 Kerosene order
Competitive on price especially as they offered an e voucher to use and they don't the the £3 odd service charge.....
Good service & quick delivery.
No Comment
10-Dec-2019 Kerosene order
Everything they said they would do; they did. How can you fault that. •Good Afternoon Mr Blott - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Dec-2019 Kerosene order
Polite driver No Comment
10-Dec-2019 Kerosene order
asked for call day before delivery but didn't get one. This has happened before. Also asked them to increase volume between order and delivery but they said they couldn't - not flexible. I won't use them again. No Comment
10-Dec-2019 Kerosene order
Was notified in advance as promised and oil delivered in a timely fashion. Lost 1 star as Delivery Instructions field is too small - why limit it at all? Luckily driver had been previously and understood where we were and what was required. No Comment
10-Dec-2019 Kerosene order
Oil arrived within 3 days of ordering, I took the chance to claim the special £15 off which made a real difference. The delivery driver was very cheerful and friendly, unlike some we have had who were very grumpy! No Comment
09-Dec-2019 Kerosene order
Delivery was after 10 days - slowest possible and was less quantity than I had paid for - 999 rather than 1000 - with no explanation Good Afternoon Mr Amies, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department to avoid this happening in the future.Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomo
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomorrow.” Top customer service this is...
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No Comment
09-Dec-2019 Kerosene order
Easy site to navigate and pleasant staff; they should however take note of the size of tanker requested as the 6 wheeler sent caused mayhem and involved us having to remove a tree to facilitate egress Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
09-Dec-2019 Kerosene order
Driver splashed oil on and around tank Good Afternoon Mr Eaves, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
09-Dec-2019 Premium order
Fast service, reasonably priced! Good Afternoon Mr Baer , Thank you for your great feedback. Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Ordering simple and straightforward. Driver courteous throughout delivery despite difficult tank to reach. No Comment
09-Dec-2019 Kerosene order
We have used this company before & again, the service was brilliant especially as they came up trumps & delivered a bit earlier than expected. Delivery driver was great too. A good experience from start to finish! Shame I can only give 5 stars Good Afternoon Lesley , Thank you for your great Feedback. Kind Regards Certas Energy
09-Dec-2019 Premium order
Essy to use site when working ! Good price for premium oil No Comment
08-Dec-2019 Kerosene order
10 days after placing order, I’m still waiting for delivery. I know the order says delivery in 5 - 10 days but with other suppliers the oil has been delivered in a day or 2. Today is Sunday so it won’t be delivered today and my boiler is just about to run out of oil. No Comment
01-Dec-2019 Kerosene order
The online transaction was very easy, and the oil was delivered well within the time frame. It would be even better if some advanced notice of the actual delivery could be given. No Comment
01-Dec-2019 Kerosene order
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was also patronisingly advised to check my tank regularly even though I had said it was my error on this occasion I was also informed it was 2-5 working days and everyone knew that meant working days! I waited for my delivery, of course it didn’t arrive on working day 5 despite receiving a confirmation text. I simply received another confirmation text to say it would arrive on day 6, no explanation, no apology. Several calls later the oil did arrive on day 6, no offer of a reduction to the over 5 working days rate. Dreadful customer service, will not use again.
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Good Morning Wendy, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy

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