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Heatingoil.co.uk

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Heatingoil.co.uk
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287 reviews
Date Product Score Customer Comment Our Response
10-Dec-2017 Kerosene order
Friendly driver. Delivery took 6 days ( ordered Friday, delivered following Thursday ) when I had paid for 2-5 Day delivery. Otherwise all good as usual. No Comment
10-Dec-2017 Kerosene order
Had a personal call from my local supplier which was a nice touch, advising me when my delivery was going to arrive.
Very easy to order using the heating oil app on my android phone
No Comment
09-Dec-2017 Kerosene order
My order arrived at the earliest time possible (usually it's the latest with other suppliers!). Driver was very nice and polite. Good price for the oil too. No Comment
09-Dec-2017 Kerosene order
Quick, easy, friendly. No Comment
08-Dec-2017 Kerosene order
Ordered with them because they quoted the bet price. Asked for 2 -5 day delivery but it didn't come till 8 days later. We have a four month old baby and they would not deliver sooner. It was really cold weather and just wasn't exceptable to left with no oil. We thought t
Ordered with them because they quoted the bet price. Asked for 2 -5 day delivery but it didn't come till 8 days later. We have a four month old baby and they would not deliver sooner. It was really cold weather and just wasn't exceptable to left with no oil. We thought that we were going to have enough to last but due to the cold blast we ran out.
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No Comment
07-Dec-2017 Kerosene order
Ordered on a Monday at about 2.00pm on a 2-5 day delivery. Eventually arrived on the following Monday about 2.30pm. 2 - 5 days should have given me a chance to get oil before the weekend, but oh no, your busy so I don't get it till the 6th day (days as per the person on the
Ordered on a Monday at about 2.00pm on a 2-5 day delivery. Eventually arrived on the following Monday about 2.30pm. 2 - 5 days should have given me a chance to get oil before the weekend, but oh no, your busy so I don't get it till the 6th day (days as per the person on the phone). Daughter gets flu and running emersion to get hot water so any savings went out the window. Should have stayed with the local group orders. Will not make same mistake again.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
06-Dec-2017 Kerosene order
Simple, easy and competitive, 5 stars would mean a text notice of when delivery is due Thank you for your comments :)
04-Dec-2017 Kerosene order
very good Thank you for your comments !
04-Dec-2017 Kerosene order
great real pros Thank you :)
02-Dec-2017 Kerosene order
This is my fourth time using Heatingoil.co.uk, and I can't see me using anyone else. They always come up cheaper, and they deliver within the time frame, something which my previous supplier didn't always do. This time, I ordered within 2-5 days, and the oil arrived early on
This is my fourth time using Heatingoil.co.uk, and I can't see me using anyone else. They always come up cheaper, and they deliver within the time frame, something which my previous supplier didn't always do. This time, I ordered within 2-5 days, and the oil arrived early on the second day. I was very impressed. Thanks for the great service.
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27-Nov-2017 Kerosene order
Always quick, their drivers are always polite and helpful, and their prices are very competitive. What more can I ask? Thank you !!
27-Nov-2017 Kerosene order
Ordered home heating oil Friday afternoon online & delivered early Monday morning. Trust me, that’s a record ‘round these here parts’ (UK’s most rural constituency outside of Scotland) & without paying over the top extra for ‘speedy delivery’...
Thank u HeatingOil co.uk
Ordered home heating oil Friday afternoon online & delivered early Monday morning. Trust me, that’s a record ‘round these here parts’ (UK’s most rural constituency outside of Scotland) & without paying over the top extra for ‘speedy delivery’...
Thank u HeatingOil co.uk for genuine customer service delivery & will now b a regular customer of yours.
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20-Nov-2017 Kerosene order
Quick delivery and a good price. Thank you :)
16-Nov-2017 Kerosene order
Ordering on line was easy, but the price had increased from a quotation received a week before. I found, after ordering, that the lower earlier price was still available elsewhere.
Delivery notification by text was good, as I was able to move our cars out of the way be
Ordering on line was easy, but the price had increased from a quotation received a week before. I found, after ordering, that the lower earlier price was still available elsewhere.
Delivery notification by text was good, as I was able to move our cars out of the way before the tanker arrived. Tanker driver was cheerful and polite, and quickly completed the delivery.
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13-Nov-2017 Kerosene order
Very happy with your service , fast delivery with friendly driver , shall be using you again thank you Thank you for your feedback :)
13-Nov-2017 Kerosene order
Nice and palite quick service communication excellent and yes I would buy again Thank you !!
12-Nov-2017 Kerosene order
Delivered on time by a friendly driver and with prior warning. Thank you for your comments :)
12-Nov-2017 Kerosene order
Best price locally and '2-5 day' order was delivered the day after ordering. The notification the night before delivery is a great feature. Thank you for your comments :)
10-Nov-2017 Kerosene order
Quite a bit cheaper than my usual supplier. Delivery, communication etc all fine. Thank you :)
09-Nov-2017 Premium order
Arrived before the stated delivery time. Excellent service. Thank you for your feedback.
08-Nov-2017 Kerosene order
As always heating oil.co.uk have come up trumps! On price and delivery, I would not go anywhere else. First class service! Thank you :)
05-Nov-2017 Kerosene order
...., No Comment
04-Nov-2017 Kerosene order
Was the cheapest oil supplier I could find, even beating boiler juice, will certainly buy from again and already recommended to friends and neighbours Thank you :)
31-Oct-2017 Kerosene order
Used heating oil for a few years now, they are always the most competitive price and very helpful if low on oil. Thank you for your feedback :)
31-Oct-2017 Kerosene order
It was easy to order and buy the oil and it was delivered actually in advance of when it was expected, but I didn't get a text message as promised prior to the arrival of the tanker, it was ok in this instance since I was at home the day it was delivered, but I am not always
It was easy to order and buy the oil and it was delivered actually in advance of when it was expected, but I didn't get a text message as promised prior to the arrival of the tanker, it was ok in this instance since I was at home the day it was delivered, but I am not always there and would need advance notice to leave the gate unlocked so the delivery could commence
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No Comment
30-Oct-2017 Kerosene order
We had 172 Ltr of oil already in our tank so after we ask for a delivery of 1000 we only got 945 Ltr deliver so when we got onto heat oil .com they didn't do anything and kept saying that they delivered the fun 1000 so we will be letting the village no and we won't be using
We had 172 Ltr of oil already in our tank so after we ask for a delivery of 1000 we only got 945 Ltr deliver so when we got onto heat oil .com they didn't do anything and kept saying that they delivered the fun 1000 so we will be letting the village no and we won't be using them again very disappointed
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No Comment
30-Oct-2017 Kerosene order
Great service, best deal, on time, early morning delivery never even woke me Thank you :)
28-Oct-2017 Kerosene order
Communication good, price competitive, delivered on time Thank you for your feedback.
25-Oct-2017 Kerosene order
Excellent and easy to use service. Thank you for your comments :)
22-Oct-2017 Kerosene order
Everything is ok, but only in the online order process there is no place to give special advice for the delivery! This led to first unsuccessfull delivery.
Telephone support was very kind.
Thank you for your comments - i will feed these back for you.
22-Oct-2017 Kerosene order
Competitive prices.
Delivery guicker than the 2-5 days quoted.
Thank you :)
21-Oct-2017 Kerosene order
I am very pleased with the service I was provided with , my heating oil was delivered ahead of schedule and I would definitely order from you again Thank you for your comments.
17-Oct-2017 Kerosene order
Over £30 saved Thank you for your feedback :)
17-Oct-2017 Kerosene order
Delivered within the timescale given. Followed directions to property as given. No complaints whatsoever. Thank you :)
13-Oct-2017 Premium order
Slow. Expensive. Rude
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.
If improvements are made we would be more then happy to make a safe delivery to yo
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.
If improvements are made we would be more then happy to make a safe delivery to you.

Kind Regards
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13-Oct-2017 Premium order
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!

Fuel should
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!

Fuel should be delivered today -the company did ring up and explain the delay which was fine.
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Thank you for your comments, i will pass these on.

Kind Regards 
12-Oct-2017 Premium order
Excellent service as usual Thank you :)
12-Oct-2017 Kerosene order
The delivery was on time and the driver was quite pleasant. Thank you for your comments.
09-Oct-2017 Kerosene order
very quick no fuss, ordered and received within days Thank you :)
07-Oct-2017 Kerosene order
Friendly driver who knew his job very well - even advising regarding my oil tank. Prompt delivery, great price and prompt refund for fewer litres than I thought my tank could take. Thank you for your comments.
07-Oct-2017 Kerosene order
Good service! Quick delivery. No Comment
06-Oct-2017 Kerosene order
Excellent prompt service , cheapest quote , easy to order , Thank you :)
05-Oct-2017 Kerosene order
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email to advise on delivery date would be good.
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Thank you for your feedback.
03-Oct-2017 Kerosene order
my oil was with me within 3 days very happy Thank you :)
03-Oct-2017 Kerosene order
Fantastic service spot on delivery and good price Thank you :) 
02-Oct-2017 Kerosene order
Excellent price and great delivery times compared to boiler juice!!. Thank you for your feedback 
02-Oct-2017 Kerosene order
Good prices, fast delivery = excellent service Thank you for your comments :) 
01-Oct-2017 Kerosene order
Didn't receive confirmatory e-mail re order so had to phone to make sure delivery was coming. It took a while to arrive, which was OK, but differed from the timing of previous orders with one coming after only two days. Thank you for your comments, i will feed this back to our depot.
30-Sep-2017 Kerosene order
Arrived much sooner than the expected, requested phone call before delivery but they didn't, could have been a problem as my tank is locked, luckily I was in. love and peace,
Dave Angel (eco warrior)
#likeamoonlightshadow
Thank you for your feedback.
28-Sep-2017 Kerosene order
The usual high quality, rapid service at the best price. The delivery just happens. Great staff, whats not to like. Thank you for your comments.
24-Sep-2017 Kerosene order
Best Price - Best Service - Fast Delivery Thank you for your comments.
24-Sep-2017 Kerosene order
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)
D
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)
Driver was also careless and stepped on newly seeded areas. The bigot should realise that there is a path and a patio and they are there to be walked on. Unfortunately I was not at home
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Thank you for your comments - i can confirm someone will be in contact with you regarding this.
23-Sep-2017 Kerosene order
Quick and easy to order. Prompt delivery. Thank you for your feedback
23-Sep-2017 Kerosene order
I paid a bit extra to have it delivered 2 to 5 days, it took a week to arrive, had a phone call to say they were really busy with the cold weather, I can't remember having any cold weather. I wasn't impressed. Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
22-Sep-2017 Kerosene order
I must say i would recommend Heatingoil.co.uk, they were much cheaper than other suppliers and delivery was within a week, well happy. Thank you for your feedback :)
22-Sep-2017 Kerosene order
Always brilliant service and let me know when delivering Thank you for your comments :)
22-Sep-2017 Kerosene order
Good price within delivery window Did everything it said it would do Thank you 
22-Sep-2017 Premium order
Good experience will use again Thank you :)
21-Sep-2017 Kerosene order
Fair price and delivered as expected. Thank for your feedback 
21-Sep-2017 Kerosene order
Service was spot on easy ordering process on my phone, customer service available if needed- what could be simpler.
Best of all really good price.
Will definitely use again.
No Comment
20-Sep-2017 Kerosene order
Great service, great price ordered on Sunday evening and was delivered Tuesday Thank you for your feedback :)
19-Sep-2017 Kerosene order
Very efficient - kept me informed of the delivery all the way. Have used this company before as I always get good service. Thank you for your comments
19-Sep-2017 Kerosene order
Great price.I always shop around.Heating oil got delivered on time and received confirmation on the day what time the oil was being delivered. Thank you for your feedback
17-Sep-2017 Kerosene order
No better price flr the service given. Constant updates and delivered on time! Thank you for your comments :)
15-Sep-2017 Kerosene order
Waited a little longer for delivery than my usual supplier. Driver was polite and efficient, however due to previous poor experience if I had realised that Butlers were involved I would not have ordered from Heatingoil. No Comment
14-Sep-2017 Kerosene order
Driver very pleasant and helpful Thank you :)
12-Sep-2017 Kerosene order
Oil arrived within 48 hrs. Delivery man polite, cheerful and helpful. Thank you for your comments :)
10-Sep-2017 Kerosene order
Nearly always the cheapest without having to haggle

Delivered on time

Driver very courteous

Tank left clean and secure after delivery
Thank you for your positive comments :) 
02-Sep-2017 Kerosene order
Best price, hassle free, everything as it should be. What more can I say! Thank you for your comments :)
01-Sep-2017 Premium order
No communication re delivery which should have been this week. Thank you for your comments, i can confirm someone will be in contact with you regarding this.
20-Aug-2017 Kerosene order
Easy online ordering, good value & speedy delivery by a pleasant driver :) Thank you for your comments :) 
14-Aug-2017 Premium order
Oil got delivered but it took quite a few days. We just moved in, never bought oil before and had no clear idea how much oil we needed so it would have been nice to be able to tell them "fill 'er up" rather than specifying number of litres in advance. Thank you for your feedback :)
02-Aug-2017 Premium order
Excellent service! As always. Thank you for your comments :)
27-Jul-2017 Kerosene order
Delivering the oil would be good for a start (ten days waiting now). Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
11-Jul-2017 Kerosene order
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was s
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was still hooked open so both dogs escaped and ran down the road. I was not impressed that the delivery driver could not leave the gates as he found them and did not expect to have to check this!
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20-Jun-2017 Kerosene order
deliver exactly what was ordered and paid for at a more competitive price Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
19-Jun-2017 Premium order
Ordering is so simple online. The driver calls beforehand and the delivery is quick and painless. Thank you for your comments :)
18-Jun-2017 Kerosene order
I use Heatingoil.co.uk since having them recommended to me 2 years ago. Good prices and delivered on or before time. Thank you for your comments :)
02-Jun-2017 Premium order
Excellent service Thank you for your comments :)
30-May-2017 Premium order
Good price, quick delivery. Thank you for your comments :) 
19-May-2017 Kerosene order
Very prompt polite excellent service Thank you for your comments :)
18-May-2017 Kerosene order
I chose 2-5 day delivery but it came the next morning! Thank you for your feedback!
11-May-2017 Kerosene order
Cheapest prices I could find. Speedy delivery. No complaints. Thank you for your comments :)
11-May-2017 Kerosene order
Really good service Thank you for your feedback 
08-May-2017 Kerosene order
Extremely fast delivery, ordering online is so simple with no stress. Very happy with service Thank you for your feedback :) 
05-May-2017 Kerosene order
Friendly helpfull driver. Good price and service. Thank you for your comments :)
28-Apr-2017 Premium order
Excellent service as usual Thank you :)
25-Apr-2017 Kerosene order
Excellent service as always on time with no fuss Thank you for your comments :)
23-Apr-2017 Kerosene order
Very quick delivery and good price. Thank you Thank you for your feedback.
19-Apr-2017 Kerosene order
this company is the best by far aways cheaper Thank you :)
16-Apr-2017 Kerosene order
They are brilliant, low prices, easy to use and reliable. I will continue to use them and recommend them to anyone. Well done Thank you for your comments :)
15-Apr-2017 Kerosene order
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using t
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using this service again. I was expecting my delivery by 12th which is allowing 5 working days but when I rung I was told it was scheduled for 19th as I hadn't allowed for the Easter weekend but my delivery should have come before so this has nothing to do with it. Very disappointed.
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15-Apr-2017 Kerosene order
Great service oil in the tank 24 hours after order was placed Thank you for your comments.
11-Apr-2017 Kerosene order
Very pleased, an excellent service. Thank you :)
09-Apr-2017 Kerosene order
We received excellent service from heating oil .co.uk, the price of oil was low compared to other quotes and we received the delivery the same week. They also kept their promise and phoned the night before to let us know the delivery was coming Thank you for your feedback :)
08-Apr-2017 Kerosene order
Prompt friendly service, easy to order and the internet ordering means I can order at anytime from anywhere. Very competitive prices Thank you for your comments :)
07-Apr-2017 Kerosene order
Good price and fast delivery. Thank you for your feedback.
03-Apr-2017 Kerosene order
Ordered on Thursday delivered on Monday ... brilliant ! Thank you :)
02-Apr-2017 Kerosene order
Next day delivery is awsome. Best price as well. Whats not to like. Thank you. Thank you for your feedback :)
30-Mar-2017 Kerosene order
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with the service.
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Thank you for your comments :)
29-Mar-2017 Kerosene order
Excellent service fast delivery.FIRST class Thank you for your comments.
28-Mar-2017 Kerosene order
Great service, delivered on time. Reliable Thank you :)
26-Mar-2017 Kerosene order
excellent Thank you :)
26-Mar-2017 Premium order
Kept emailing and texting to say oil will be delivered and never turned up
when they said it would . Would not use again
Thank you for your feedback, i can confirm someone will be in contact with you regarding it.
25-Mar-2017 Kerosene order
offered the best price, but took 7 days to arrive instead of the specified 2-5 days Thank you for your feedback, someone will be in contact with you regarding this
24-Mar-2017 Kerosene order
I required a quicker delivery as we had run out of oil, and they were very obliging Thank you for your comments.
20-Mar-2017 Premium order
Best price around again. Great driver. Many thanks Thank you :)
19-Mar-2017 Kerosene order
quick 5 star all round service Thank you :)
18-Mar-2017 Kerosene order
Easy to get quote and order online. Came within time frame. No problems! Thank you for your feedback.
16-Mar-2017 Kerosene order
Disappointing service this time. My delivery was delayed two days without explanation. It arrived 10 days after the order. When I phoned, delivery times given were consistently wrong and despite repeated requests, the driver never called me. Thank you for your feedback - i can confirm someone will be in contact with you regarding this.
16-Mar-2017 Premium order
Very helpful. Not only the office staff but the delivery driver as well Thank you :)
16-Mar-2017 Kerosene order
Ordered on line. Paid on line. Delivery date via text. 4 days later oil tank full

Cushty
Thank you for your feedback.
15-Mar-2017 Kerosene order
Matt the delivery driver for Certas was brilliant, careful, and obviously very experienced, unlike some of the oil brokers who have sent rubbish companies and inexperienced drivers to deliver on their behalf. Well done Matt. Thank you very much for your comments.
15-Mar-2017 Kerosene order
Same efficient service as usual. Thank you :)
14-Mar-2017 Kerosene order
Great quick service at a very good price No Comment
14-Mar-2017 Kerosene order
Easy website also courteous staff on phone delivery man friendly considerate too all round very good service.

Thank you
No Comment
13-Mar-2017 Kerosene order
Fast delivery. Good customer service. Will use again No Comment
13-Mar-2017 Kerosene order
Ordering online very easy.
Prices extremely competitive.
Delivery day following order.
No Comment
10-Mar-2017 Kerosene order
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days fre
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days freezing and then had to get someone out to get the boiler working again after the oil was delivered as the boiler had been sucking up air.
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No Comment
10-Mar-2017 Kerosene order
booked small tanker arrived on 6 wheeler I managed to get him in JUST ! driver was fine very cooperative office staff did not read the order properly why take down information from customer and then ignore it. Could have been failed delivery ! No Comment
10-Mar-2017 Kerosene order
Ordered, delivered quickly. Cheapest aroubd at the time No Comment
10-Mar-2017 Kerosene order
Delivered on time. Delivery driver very friendly No Comment
07-Mar-2017 Kerosene order
Oil came earlier than promised No Comment
04-Mar-2017 Kerosene order
Competitive price, easy ordering and delivered within time frame. No Comment
02-Mar-2017 Kerosene order
I cannot see how you can be better. No Comment
02-Mar-2017 Kerosene order
Excellent service, good price arrived when supposed to. No Comment
02-Mar-2017 Kerosene order
No issues anywhere, from ordering to delivery. No Comment
01-Mar-2017 Kerosene order
Very easy and good service. No Comment
28-Feb-2017 Kerosene order
Fantastic service and a driver that actually closed the garden gate after him! No Comment
28-Feb-2017 Kerosene order
Good price and glad to receive advanced warning of the delivery the day before. No Comment
28-Feb-2017 Premium order
You delivered what I ordered, thank you. No Comment
28-Feb-2017 Kerosene order
Heatingoil have always been efficient with deliveries the several times
I have used them and competitive regarding prices.
No Comment
27-Feb-2017 Kerosene order
Easy to order, price competitive, delivery on time. No Comment
27-Feb-2017 Premium order
Slow delivery and mix up on monies being paid or not No Comment
27-Feb-2017 Premium order
Website easy to use. Delivery quick and without complication. Very happy with service. No Comment
26-Feb-2017 Kerosene order
Reliable, efficient, excellent price, highly recommended! No Comment
25-Feb-2017 Kerosene order
Good on the whole. I am still waiting for a refund because I did not receive the full 1000 litres I have paid for. Still waiting after 9 days for "the paperwork to come through". I think this is poor. No Comment
24-Feb-2017 Kerosene order
This delivery was on time on the day promised,, plus the call the day before confirming delivery . excellent service.

My previous last order was not delivered as promised and I had to complain.
No Comment
23-Feb-2017 Kerosene order
Always the best so far you have delivered on time and the cheapest !! No Comment
23-Feb-2017 Kerosene order
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesd
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesday.It did arrive then but I had been without heating for a week and I am 80 years old. To make matters worse the woman I spoke to on Thursday was vey flippant which did not help. I will never use Heating Oil again or recommend them. They are nowhere near as good as Pace Fuel Care
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No Comment
23-Feb-2017 Kerosene order
Efficient, polite and helpful delivery operator. Ease of ordering,and good price.. No Comment
23-Feb-2017 Kerosene order
Very smooth easy transaction and was kept informed of what was happening. No Comment
22-Feb-2017 Kerosene order
Excellent as usual. It would be helpful to both parties to receive a message confirming the delivery day though! No Comment
21-Feb-2017 Kerosene order
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Mond
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Monday 20th February, they didn't.
I more than happy to discuss this with someone if you would care to phone my number is 07808 288804.
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No Comment
21-Feb-2017 Kerosene order
Competitive prices and delivered on time without fuss No Comment
20-Feb-2017 Kerosene order
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.
This seems a very poor response, and I am disappoint
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.
This seems a very poor response, and I am disappointed, as I have always been satisfied in the past.
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No Comment
20-Feb-2017 Kerosene order
I have used for a number of years never had a problem and always the best price No Comment
19-Feb-2017 Kerosene order
Would've liked it for it to be delivered sooner then on the last day of the 2-5 days waiting time, it's a long time if you are without oil and therefore heating and that during a cold snap! but once It got here it was Done quickly and the driver was nice. No Comment
19-Feb-2017 Kerosene order
Delivery 3 days after promised but otherwise clean and efficient No Comment
19-Feb-2017 Kerosene order
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge had broken.
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No Comment
19-Feb-2017 Kerosene order
Very simple to use and hassle free delivery No Comment
19-Feb-2017 Premium order
Prompt service No Comment
18-Feb-2017 Kerosene order
Best price and delivered promptly. No Comment
18-Feb-2017 Premium order
I ordered oil with delivery option 2-5days.
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left i
I ordered oil with delivery option 2-5days.
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left instructions over phone again..still no oil..rang next day the instructions were not left on the order. We left notes on the garage for the driver so if delivery was attempted they would of seen these. So I left my husbands mobile number also so they had 2 contacts.
Rang today they cannot deliver now until Monday. We have now had no heating or hot water for 5 days, and my instructions were STILL not saved to the order.
After waiting 10 days for oil I still have no oil..
Poor communication from this company to the drivers they use, and also poor communication to the customer.
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No Comment
18-Feb-2017 Premium order
all ok No Comment
18-Feb-2017 Premium order
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I order
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I ordered on a Wednesday and delivery did not come until the following Wednesday. By my reckoning that's 7 days. Apparently weekends don't count although Saturday deliveries do happen!? I had to contact the company to find out where my delivery was. I might not have minded much except the delivery driver told my husband that business was quiet due to the mild winter. I will be looking elsewhere next time I need heating fuel!
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No Comment
16-Feb-2017 Premium order
It's been ten days and you are seeking plaudits before delivery? No Comment
16-Feb-2017 Kerosene order
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Woul
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Wouldn't bother using again.
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No Comment
16-Feb-2017 Kerosene order
Good value for money compared to other suppliers. Don't like the uncertain nature of delivery day and time. Would rather be able to book a delivery slot. No Comment
16-Feb-2017 Premium order
Phoned to check delivery date & was told Saturday, the depot sent a text out the following day to say that it would be Monday. No Comment
15-Feb-2017 Kerosene order
Very easy and delivered as stated No Comment
15-Feb-2017 Kerosene order
top service as ever ,within the selevted time No Comment
14-Feb-2017 Kerosene order
First class service. East to use website,prompt delivery and competitive price. Thank you No Comment
13-Feb-2017 Kerosene order
Had to wait 10 days before heating oil was delivered but within the time limit quoted. No Comment
12-Feb-2017 Kerosene order
very good No Comment
12-Feb-2017 Kerosene order
Oil arrived when it was supposed to and website was easy to use. No Comment
11-Feb-2017 Kerosene order
Very pleased with the price and prompt delivery. No Comment
11-Feb-2017 Kerosene order
So quick! No Comment
11-Feb-2017 Kerosene order
Excellent and reliable service. I know the tanker will arrive in a few days from the order; not up to two weeks as I've had to wait on occasion. No Comment
11-Feb-2017 Kerosene order
No contact to let us know when you were coming , if we had not been in delivery would have been impossible (gate and tank locked ) No Comment
10-Feb-2017 Kerosene order
Excellent service. No Comment
10-Feb-2017 Kerosene order
Very good service No Comment
09-Feb-2017 Premium order
As Above No Comment
06-Feb-2017 Kerosene order
Delivery was outside my 2-5 days so can't rate any higher. Oil is a very good price. No Comment
05-Feb-2017 Kerosene order
Competitive price, and delivered on the dot. No Comment
05-Feb-2017 Kerosene order
Quick and so easy. Order on line as cheaper No Comment
03-Feb-2017 Kerosene order
Difficult to order by telephone, but was easy when online. Only problem was that I was unable to use £10 coupon I was emailed. Delivery was on time and no problem. No Comment
03-Feb-2017 Kerosene order
Easy to use website and good oil price. Only improvement could be a quicker delivery time as I had to wait 6 days. No Comment
03-Feb-2017 Premium order
Delivered the day after I ordered. Excellent service. No Comment
31-Jan-2017 Kerosene order
Good service No Comment
30-Jan-2017 Kerosene order
Nice, courteous No Comment
30-Jan-2017 Kerosene order
Delivery of oil was fine.Thanks No Comment
30-Jan-2017 Kerosene order
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was bril
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was brilliant.
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No Comment
28-Jan-2017 Kerosene order
Delivered even earlier than expected and driver very helpful.
Still owed 37 litres from last delivery that tank could not accommodate!
No Comment
28-Jan-2017 Kerosene order
5 star service No Comment
27-Jan-2017 Kerosene order
Cheaper than BoilerJuice, Delivery quicker than BoilerJuice, Driver brilliant ! No Comment
27-Jan-2017 Kerosene order
5 star service thank you. No Comment
27-Jan-2017 Kerosene order
Best price available hence the order. V good communication after order. V fast delivery which was excellent. Butlers driver was v friendly, helpful and polite. No Comment
27-Jan-2017 Kerosene order
excellent service, order on the Tuesday morning and was delivered next day No Comment
27-Jan-2017 Kerosene order
Ordered online, ok on price and delivered within time specified. Complete lack of communication once order had been placed, had to ring to check the ordered was being processed! No Comment
27-Jan-2017 Kerosene order
Excellent service, thank you! No Comment
26-Jan-2017 Kerosene order
fair price and delivered in a week No Comment
26-Jan-2017 Kerosene order
Good price and good service. Helpful people. No Comment
26-Jan-2017 Kerosene order
Good value. Easy procedure. Delivery fine. No Comment
26-Jan-2017 Kerosene order
The service and delivery was very good. The only problem was with your billing dept who seem unable to change my name on the bill despite 3 calls asking for it to be changed No Comment
26-Jan-2017 Kerosene order
It provides good quality fuel with good prices.
I would use their service again.
No Comment
25-Jan-2017 Kerosene order
Best price available and delivered well within the time frame No Comment
24-Jan-2017 Premium order
Paid for express delivery between 2 - 5 days. Delivery was made outside this period No Comment
24-Jan-2017 Kerosene order
Brilliant quick delivery and great value, however, I have only given a 4 star as I was not informed when the delivery was going to be. No Comment
24-Jan-2017 Kerosene order
Delivered as requested within the time. No Comment
23-Jan-2017 Kerosene order
Speedy delivery, not the cheapest, however. No Comment
23-Jan-2017 Kerosene order
Excellent No Comment
23-Jan-2017 Premium order
Quick and easy service No Comment
22-Jan-2017 Kerosene order
5 Star Service, Great Price, Rapid Delivery, Will be using again. No Comment
22-Jan-2017 Kerosene order
Ordered Thursday,delivered the next day. Price was the best online. It was the first time I used Heating oil UK but it certainly will not be the last with this kind of service. No Comment
21-Jan-2017 Kerosene order
Verry quickly delivery, order today, tomorrow received No Comment
21-Jan-2017 Kerosene order
Oil delivered within two days and it wasn't even a priority delivery request; great service, and the delivery driver was very helpful answering any queries I had. Thank you No Comment
20-Jan-2017 Kerosene order
They were very prompt with the delivery. The only trouble was they had not notified me as request and could not access the oil tank. No Comment
20-Jan-2017 Kerosene order
Nice people on the phone,great delivery man. No Comment
19-Jan-2017 Premium order
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs to escape.
Delivery rearranged for Tuesday, driver arrives but doesn't knock or ring on the door, which I consider to show complete lack of common curtesy, he just opens all the gates. Luckily dogs were not outside at this point.
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No Comment
16-Jan-2017 Kerosene order
Delivered on time and satisfactory price No Comment
15-Jan-2017 Kerosene order
Good service but I would like to have my account debited after the oil has been delivered. No Comment
14-Jan-2017 Kerosene order
Excellent service and delivered the next day!! We had ordered it on the 5-10 day delivery so were really pleased. No Comment
14-Jan-2017 Kerosene order
They kept me informed regarding my delivery which was delayed. This saved me from worrying/getting angry! No Comment
14-Jan-2017 Kerosene order
Still haven't received delivery No Comment
13-Jan-2017 Kerosene order
Thrilled with my first order.The delivery was on time.The driver was so nice and well mannered.Will definitely order again from them. No Comment
13-Jan-2017 Kerosene order
As always an excellent service. No Comment
13-Jan-2017 Kerosene order
I ordered the oil on January 7 and today - January 13 - I am still awaiting a delivery. Since I placed my order the weathr has turned to freezing and snow is blanketing the cuotry. I have since found that I could have bought my oil more cheaply from another supplier. No Comment
13-Jan-2017 Kerosene order
Good price, quick delivery, but under delivered the quantity required Thank you for your feedback, I will pass your comments on.
12-Jan-2017 Kerosene order
Very prompt response! Thank you :)
10-Jan-2017 Premium order
Quick and easy to order, super fast delivery & priced checked as cheaper against well known on-line competitor. Thank you for your feedback.
10-Jan-2017 Kerosene order
After two earlier failures you managed to give advance notice of the delivery. Well done! Thanks for your comments.
10-Jan-2017 Kerosene order
Delivered in time scale and a little cheaper than competitors Thank you for your comments.
10-Jan-2017 Kerosene order
Good service. Thank you
09-Jan-2017 Kerosene order
Easy to book and fast delivery. Thank you :)
09-Jan-2017 Kerosene order
Very fast delivery even in the busiest time of year (between Christmas and New Year). Nice and easy to get a fast competitive quote online and place an order. Highly recommend this company! Thank you for your comments :)
09-Jan-2017 Kerosene order
We are very pleased with the service we receive Thank you for your comments.
09-Jan-2017 Kerosene order
Easy to buy & was the cheapest I could find. Delivered well within time scale given Thank you :)
09-Jan-2017 Kerosene order
As a point of interest I actually ordered and paid for 800 litres but only received 720 litres. When will I receive a refund for overpayment. Thank you Thank you for your feedback, someone will contact you with regards to this.
09-Jan-2017 Kerosene order
Very easy order process,with instant confirmation of order . Advised of delivery date so no waiting around for days, then quick efficient delivery on advised date. Thank you for your feedback.
08-Jan-2017 Kerosene order
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering.
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Thank you for your comments - I will pass this on for you.
08-Jan-2017 Kerosene order
Good service helpful staff No Comment
08-Jan-2017 Kerosene order
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been given a refund for the rest.
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No Comment
07-Jan-2017 Kerosene order
Very prompt delivery ,excellent service Thank you
07-Jan-2017 Kerosene order
from when i placed my order delivery came within 3 days. very impressed with that. considering the time of the year, it was between Christmas and New year. price was copetative too. I shall use this company again. No Comment
07-Jan-2017 Kerosene order
Prompt service and appreciated the phone call beforehand. Thank you for your comments :)
07-Jan-2017 Kerosene order
Good timely service. Thank you :)
07-Jan-2017 Kerosene order
Prompt, efficient service. Thank you :)
06-Jan-2017 Kerosene order
I requested to be telephoned 24 hours before delivery, as the tank is not accessible if not at home. NO TELEPHONE CALL WAS RECEIVED. Thank you for your feedback, I have passed your comments on to the depot and they will be in contact with you.
05-Jan-2017 Kerosene order
Prompt delivery again. Very easy web site. Booked oil after checking oil level on Boxing day evening. Delivery came within 3 days. Thank you for your feedback :)
05-Jan-2017 Kerosene order
Very quick service Thank you :)
05-Jan-2017 Kerosene order
The online ordering experience was less than satisfactory as no acknowledgement of the order was received at the checkout, which resulted in a duplicate order. Thank you for your comments, I will forward this on for you.

04-Jan-2017 Premium order
Good service as always Thank you  :)
03-Jan-2017 Kerosene order
Most impressed with the price offered and the high quality of service given. I will definitely use Heatingoil.co.uk again.. Thank you for your comments :)
03-Jan-2017 Kerosene order
Good prompt service, very pleasant driver even as early as 7-30 in morning . Thank you :)
02-Jan-2017 Kerosene order
Very helpful and prompt service. Thank you :)
02-Jan-2017 Premium order
Slight problem with how you process the card number (with or without spaces); otherwise: very pleasant phone staff and delivery driver. Thank you for your comments.
01-Jan-2017 Kerosene order
Very good service and price Thank you :)
31-Dec-2016 Kerosene order
Pleased but had text to say delivery on 29/12 then another text later to say delivery on 30/12 Thank you for your feedback.
29-Dec-2016 Kerosene order
This is my second time ordering from Heating Oil, and just as before, they didn't disappoint. Prices were the cheapest I could find online, and delivery came within three working days, even though I ordered just six days before Christmas. Will be using again. Thank you for your comments :)
29-Dec-2016 Premium order
Very good as usual .Price is always the key .I like the website which gives a reasonably current price. Iwill use again i am sure . Thank you :)
29-Dec-2016 Kerosene order
Not the most competitive price and poor communication. Advised delivery day but failed to arrive and didn't even call me to advise. Did deliver just in time before xmax close down. Thank you for your feedback, I can confirm someone will be in co0ntact with you regarding this.
29-Dec-2016 Kerosene order
Didn't arrive on time so cancelled the order and went somewhere else. No Comment
27-Dec-2016 Kerosene order
easy ordering process with good competitive prices Thank you.
26-Dec-2016 Kerosene order
great service great price oil arived on time Thank you
24-Dec-2016 Kerosene order
Good price, delivered next working day despite 2-5 days order. Thank you :)
24-Dec-2016 Kerosene order
Best price, easy to order, delivery as requested and quick refund for oil unable to get in tank Thank you for your feedback
23-Dec-2016 Kerosene order
No ;problems, delivered on time Thank you for your comments.
23-Dec-2016 Kerosene order
Oil was delivered day after ordering. Fast, efficient service. Very impressed. Thank you for your comments.
22-Dec-2016 Kerosene order
Delivered when expected, with advance notice. Driver very chatty and friendly. Very happy with the service, as usual. Pricing competitive with any alternative supplier locally. Perfectly satisfied. Thank you :)
22-Dec-2016 Kerosene order
Good prices and on time delivery. Driver was great. Thank you for your comments.
22-Dec-2016 Kerosene order
Very good Thank you
22-Dec-2016 Kerosene order
Fantastic and quick service..brilliant will definitely use again Thank you :)
21-Dec-2016 Premium order
Very good value and service,wool definitely use again No Comment
19-Dec-2016 Kerosene order
I have not had it delivered yet Thank you for your feedback, someone will be in contact regarding this.
19-Dec-2016 Kerosene order
The online comparison was easy to obtain, and was the cheapest price I could find. The supplier got in touch with a delivery date and the oil was delivered on time as promised. Very happy with the price and the service provided - thanks Thank you :)
19-Dec-2016 Kerosene order
I am still waiting for my oil now down to 2 bar, due to tanker breaking down, need my delivery this week, waiting 3 weeks since order. Thank you for your feedback, someone will be in contact with you regarding this.
19-Dec-2016 Kerosene order
Good competitive price for heating oil. However the communication on delivery and acceptance of quote was very poor. There was also no reference of the recent order/delivery on My Account. Thank you for your feedback I will pass your comments on.
17-Dec-2016 Premium order
I misread the delivery date, and they rescheduled no problem and no fees. Great service. Thank you :)
17-Dec-2016 Kerosene order
Thanks great straight forward and reliable Thank you :)
17-Dec-2016 Kerosene order
Great price , great service. Thank you for your comments.
16-Dec-2016 Kerosene order
Very fast delivery, easy online access to fuel prices would highly recommend Thank you :)
16-Dec-2016 Kerosene order
prompt efficient service best price No Comment
16-Dec-2016 Kerosene order
Competitive price & good service -will use again Thank you for your comments :)
16-Dec-2016 Premium order
Straight forward transaction and oil was delivered within three days. Thank you :)
16-Dec-2016 Premium order
Delivery on time, easy to order, no issues at all. Thank you :)
16-Dec-2016 Kerosene order
Very quick delivery Thank you :)
16-Dec-2016 Kerosene order
could be better. Thank you for your feedback, I will pass your comments on.
16-Dec-2016 Kerosene order
No confirmation emailed received on order, and then had to chase up to find out when oil was coming. Oil arrived within stated time and was happy but my only gripe would be a better service when ordering as wasn't sure If order had been accepted or not. Thank you for your feedback, I will pass your comments on.
15-Dec-2016 Premium order
The driver was a very nice man ,very clean fast and efficient. Thank you :)
13-Dec-2016 Kerosene order
Helpful driver rang to let me know he was comming No Comment
13-Dec-2016 Kerosene order
Great, fast service. Friendly delivery driver. Thanks. Thank you :)
13-Dec-2016 Kerosene order
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank you
Jack Tuynma
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank you
Jack Tuynman 8 Cromer road Trimingham Norfolk
Read more
Thank you for your feedback, I will get someone to contact you regarding your refund. Merry Christmas to you too :)
12-Dec-2016 Kerosene order
Delivery driver did not let me know he lost the cap to the tank. Emailed heatingoil twice with no reply. Thank you for your feedback, I can confirm someone will be in contact regarding this.
12-Dec-2016 Kerosene order
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delive
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delivery was eventually made of Friday and I asked the driver to find the house number on the gate post which took him about 2 seconds. t therefore consider that the Wednesday driver did not come at all.
Read more
Thank you for your feedback, I can confirm someone will be in contact regarding this.
12-Dec-2016 Kerosene order
Delivered on time and best price at the time of ordering. Thank you :)
11-Dec-2016 Kerosene order
V.good price. Courteous service by delivery man. Thank you for your feedback :)

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