Ask a question
|Date||Product||Score||Customer Comment||Our Response|
|17-Oct-2017||Kerosene order||Delivered within the timescale given. Followed directions to property as given. No complaints whatsoever.||No Comment|
|13-Oct-2017||Premium order||Slow. Expensive. Rude||
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.
If improvements are made we would be more then happy to make a safe delivery to yo
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.Read more
If improvements are made we would be more then happy to make a safe delivery to you.
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!Read more
Fuel should be delivered today -the company did ring up and explain the delay which was fine.
|Thank you for your comments, i will pass these on.
|12-Oct-2017||Premium order||Excellent service as usual||Thank you :)|
|12-Oct-2017||Kerosene order||The delivery was on time and the driver was quite pleasant.||Thank you for your comments.|
|09-Oct-2017||Kerosene order||very quick no fuss, ordered and received within days||Thank you :)|
|07-Oct-2017||Kerosene order||Friendly driver who knew his job very well - even advising regarding my oil tank. Prompt delivery, great price and prompt refund for fewer litres than I thought my tank could take.||Thank you for your comments.|
|07-Oct-2017||Kerosene order||Good service! Quick delivery.||No Comment|
|06-Oct-2017||Kerosene order||Excellent prompt service , cheapest quote , easy to order ,||Thank you :)|
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email to advise on delivery date would be good.Read more
|Thank you for your feedback.|
|03-Oct-2017||Kerosene order||my oil was with me within 3 days very happy||Thank you :)|
|03-Oct-2017||Kerosene order||Fantastic service spot on delivery and good price||Thank you :)|
|02-Oct-2017||Kerosene order||Excellent price and great delivery times compared to boiler juice!!.||Thank you for your feedback|
|02-Oct-2017||Kerosene order||Good prices, fast delivery = excellent service||Thank you for your comments :)|
|01-Oct-2017||Kerosene order||Didn't receive confirmatory e-mail re order so had to phone to make sure delivery was coming. It took a while to arrive, which was OK, but differed from the timing of previous orders with one coming after only two days.||Thank you for your comments, i will feed this back to our depot.|
|30-Sep-2017||Kerosene order||Arrived much sooner than the expected, requested phone call before delivery but they didn't, could have been a problem as my tank is locked, luckily I was in. love and peace,
Dave Angel (eco warrior)
|Thank you for your feedback.|
|28-Sep-2017||Kerosene order||The usual high quality, rapid service at the best price. The delivery just happens. Great staff, whats not to like.||Thank you for your comments.|
|24-Sep-2017||Kerosene order||Best Price - Best Service - Fast Delivery||Thank you for your comments.|
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)Read more
Driver was also careless and stepped on newly seeded areas. The bigot should realise that there is a path and a patio and they are there to be walked on. Unfortunately I was not at home
|Thank you for your comments - i can confirm someone will be in contact with you regarding this.|
|23-Sep-2017||Kerosene order||Quick and easy to order. Prompt delivery.||Thank you for your feedback|
|23-Sep-2017||Kerosene order||I paid a bit extra to have it delivered 2 to 5 days, it took a week to arrive, had a phone call to say they were really busy with the cold weather, I can't remember having any cold weather. I wasn't impressed.||Thank you for your feedback, i can confirm someone will be in contact with you regarding this.|
|22-Sep-2017||Kerosene order||I must say i would recommend Heatingoil.co.uk, they were much cheaper than other suppliers and delivery was within a week, well happy.||Thank you for your feedback :)|
|22-Sep-2017||Kerosene order||Always brilliant service and let me know when delivering||Thank you for your comments :)|
|22-Sep-2017||Kerosene order||Good price within delivery window Did everything it said it would do||Thank you|
|22-Sep-2017||Premium order||Good experience will use again||Thank you :)|
|21-Sep-2017||Kerosene order||Fair price and delivered as expected.||Thank for your feedback|
|21-Sep-2017||Kerosene order||Service was spot on easy ordering process on my phone, customer service available if needed- what could be simpler.
Best of all really good price.
Will definitely use again.
|20-Sep-2017||Kerosene order||Great service, great price ordered on Sunday evening and was delivered Tuesday||Thank you for your feedback :)|
|19-Sep-2017||Kerosene order||Very efficient - kept me informed of the delivery all the way. Have used this company before as I always get good service.||Thank you for your comments|
|19-Sep-2017||Kerosene order||Great price.I always shop around.Heating oil got delivered on time and received confirmation on the day what time the oil was being delivered.||Thank you for your feedback|
|17-Sep-2017||Kerosene order||No better price flr the service given. Constant updates and delivered on time!||Thank you for your comments :)|
|15-Sep-2017||Kerosene order||Waited a little longer for delivery than my usual supplier. Driver was polite and efficient, however due to previous poor experience if I had realised that Butlers were involved I would not have ordered from Heatingoil.||No Comment|
|14-Sep-2017||Kerosene order||Driver very pleasant and helpful||Thank you :)|
|12-Sep-2017||Kerosene order||Oil arrived within 48 hrs. Delivery man polite, cheerful and helpful.||Thank you for your comments :)|
|10-Sep-2017||Kerosene order||Nearly always the cheapest without having to haggle
Delivered on time
Driver very courteous
Tank left clean and secure after delivery
|Thank you for your positive comments :)|
|02-Sep-2017||Kerosene order||Best price, hassle free, everything as it should be. What more can I say!||Thank you for your comments :)|
|01-Sep-2017||Premium order||No communication re delivery which should have been this week.||Thank you for your comments, i can confirm someone will be in contact with you regarding this.|
|20-Aug-2017||Kerosene order||Easy online ordering, good value & speedy delivery by a pleasant driver :)||Thank you for your comments :)|
|14-Aug-2017||Premium order||Oil got delivered but it took quite a few days. We just moved in, never bought oil before and had no clear idea how much oil we needed so it would have been nice to be able to tell them "fill 'er up" rather than specifying number of litres in advance.||Thank you for your feedback :)
|02-Aug-2017||Premium order||Excellent service! As always.||Thank you for your comments :)
|27-Jul-2017||Kerosene order||Delivering the oil would be good for a start (ten days waiting now).||Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was s
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was still hooked open so both dogs escaped and ran down the road. I was not impressed that the delivery driver could not leave the gates as he found them and did not expect to have to check this!Read more
|Thank you for your feedback, i can confirm someone will be in contact with you regarding this.|
|20-Jun-2017||Kerosene order||deliver exactly what was ordered and paid for at a more competitive price||Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
|19-Jun-2017||Premium order||Ordering is so simple online. The driver calls beforehand and the delivery is quick and painless.||Thank you for your comments :)|
|18-Jun-2017||Kerosene order||I use Heatingoil.co.uk since having them recommended to me 2 years ago. Good prices and delivered on or before time.||Thank you for your comments :)|
|02-Jun-2017||Premium order||Excellent service||Thank you for your comments :)|
|30-May-2017||Premium order||Good price, quick delivery.||Thank you for your comments :)|
|19-May-2017||Kerosene order||Very prompt polite excellent service||Thank you for your comments :)|
|18-May-2017||Kerosene order||I chose 2-5 day delivery but it came the next morning!||Thank you for your feedback!|
|11-May-2017||Kerosene order||Cheapest prices I could find. Speedy delivery. No complaints.||Thank you for your comments :)|
|11-May-2017||Kerosene order||Really good service||Thank you for your feedback|
|08-May-2017||Kerosene order||Extremely fast delivery, ordering online is so simple with no stress. Very happy with service||Thank you for your feedback :)|
|05-May-2017||Kerosene order||Friendly helpfull driver. Good price and service.||Thank you for your comments :)|
|28-Apr-2017||Premium order||Excellent service as usual||Thank you :)|
|25-Apr-2017||Kerosene order||Excellent service as always on time with no fuss||Thank you for your comments :)|
|23-Apr-2017||Kerosene order||Very quick delivery and good price. Thank you||Thank you for your feedback.|
|19-Apr-2017||Kerosene order||this company is the best by far aways cheaper||Thank you :)|
|16-Apr-2017||Kerosene order||They are brilliant, low prices, easy to use and reliable. I will continue to use them and recommend them to anyone. Well done||Thank you for your comments :)|
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using t
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using this service again. I was expecting my delivery by 12th which is allowing 5 working days but when I rung I was told it was scheduled for 19th as I hadn't allowed for the Easter weekend but my delivery should have come before so this has nothing to do with it. Very disappointed.Read more
|Thank you for your feedback - i can confirm someone will be in contact with you regarding this.|
|15-Apr-2017||Kerosene order||Great service oil in the tank 24 hours after order was placed||Thank you for your comments.|
|11-Apr-2017||Kerosene order||Very pleased, an excellent service.||Thank you :)|
|09-Apr-2017||Kerosene order||We received excellent service from heating oil .co.uk, the price of oil was low compared to other quotes and we received the delivery the same week. They also kept their promise and phoned the night before to let us know the delivery was coming||Thank you for your feedback :)|
|08-Apr-2017||Kerosene order||Prompt friendly service, easy to order and the internet ordering means I can order at anytime from anywhere. Very competitive prices||Thank you for your comments :)|
|07-Apr-2017||Kerosene order||Good price and fast delivery.||Thank you for your feedback.|
|03-Apr-2017||Kerosene order||Ordered on Thursday delivered on Monday ... brilliant !||Thank you :)|
|02-Apr-2017||Kerosene order||Next day delivery is awsome. Best price as well. Whats not to like. Thank you.||Thank you for your feedback :)|
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with the service.Read more
|Thank you for your comments :)|
|29-Mar-2017||Kerosene order||Excellent service fast delivery.FIRST class||Thank you for your comments.|
|28-Mar-2017||Kerosene order||Great service, delivered on time. Reliable||Thank you :)|
|26-Mar-2017||Kerosene order||excellent||Thank you :)|
|26-Mar-2017||Premium order||Kept emailing and texting to say oil will be delivered and never turned up
when they said it would . Would not use again
|Thank you for your feedback, i can confirm someone will be in contact with you regarding it.|
|25-Mar-2017||Kerosene order||offered the best price, but took 7 days to arrive instead of the specified 2-5 days||Thank you for your feedback, someone will be in contact with you regarding this|
|24-Mar-2017||Kerosene order||I required a quicker delivery as we had run out of oil, and they were very obliging||Thank you for your comments.|
|20-Mar-2017||Premium order||Best price around again. Great driver. Many thanks||Thank you :)|
|19-Mar-2017||Kerosene order||quick 5 star all round service||Thank you :)|
|18-Mar-2017||Kerosene order||Easy to get quote and order online. Came within time frame. No problems!||Thank you for your feedback.|
|16-Mar-2017||Kerosene order||Disappointing service this time. My delivery was delayed two days without explanation. It arrived 10 days after the order. When I phoned, delivery times given were consistently wrong and despite repeated requests, the driver never called me.||Thank you for your feedback - i can confirm someone will be in contact with you regarding this.|
|16-Mar-2017||Premium order||Very helpful. Not only the office staff but the delivery driver as well||Thank you :)|
|16-Mar-2017||Kerosene order||Ordered on line. Paid on line. Delivery date via text. 4 days later oil tank full
|Thank you for your feedback.|
|15-Mar-2017||Kerosene order||Matt the delivery driver for Certas was brilliant, careful, and obviously very experienced, unlike some of the oil brokers who have sent rubbish companies and inexperienced drivers to deliver on their behalf. Well done Matt.||Thank you very much for your comments.|
|15-Mar-2017||Kerosene order||Same efficient service as usual.||Thank you :)|
|14-Mar-2017||Kerosene order||Great quick service at a very good price||No Comment|
|14-Mar-2017||Kerosene order||Easy website also courteous staff on phone delivery man friendly considerate too all round very good service.
|13-Mar-2017||Kerosene order||Fast delivery. Good customer service. Will use again||No Comment|
|13-Mar-2017||Kerosene order||Ordering online very easy.
Prices extremely competitive.
Delivery day following order.
The ease of use of the internet to purchase the oil and the competitive price was all very good.
However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days fre
The ease of use of the internet to purchase the oil and the competitive price was all very good.Read more
However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days freezing and then had to get someone out to get the boiler working again after the oil was delivered as the boiler had been sucking up air.
|10-Mar-2017||Kerosene order||booked small tanker arrived on 6 wheeler I managed to get him in JUST ! driver was fine very cooperative office staff did not read the order properly why take down information from customer and then ignore it. Could have been failed delivery !||No Comment|
|10-Mar-2017||Kerosene order||Ordered, delivered quickly. Cheapest aroubd at the time||No Comment|
|10-Mar-2017||Kerosene order||Delivered on time. Delivery driver very friendly||No Comment|
|07-Mar-2017||Kerosene order||Oil came earlier than promised||No Comment|
|04-Mar-2017||Kerosene order||Competitive price, easy ordering and delivered within time frame.||No Comment|
|02-Mar-2017||Kerosene order||I cannot see how you can be better.||No Comment|
|02-Mar-2017||Kerosene order||Excellent service, good price arrived when supposed to.||No Comment|
|02-Mar-2017||Kerosene order||No issues anywhere, from ordering to delivery.||No Comment|
|01-Mar-2017||Kerosene order||Very easy and good service.||No Comment|
|28-Feb-2017||Kerosene order||Fantastic service and a driver that actually closed the garden gate after him!||No Comment|
|28-Feb-2017||Kerosene order||Good price and glad to receive advanced warning of the delivery the day before.||No Comment|
|28-Feb-2017||Premium order||You delivered what I ordered, thank you.||No Comment|
|28-Feb-2017||Kerosene order||Heatingoil have always been efficient with deliveries the several times
I have used them and competitive regarding prices.
|27-Feb-2017||Kerosene order||Easy to order, price competitive, delivery on time.||No Comment|
|27-Feb-2017||Premium order||Slow delivery and mix up on monies being paid or not||No Comment|
|27-Feb-2017||Premium order||Website easy to use. Delivery quick and without complication. Very happy with service.||No Comment|
|26-Feb-2017||Kerosene order||Reliable, efficient, excellent price, highly recommended!||No Comment|
|25-Feb-2017||Kerosene order||Good on the whole. I am still waiting for a refund because I did not receive the full 1000 litres I have paid for. Still waiting after 9 days for "the paperwork to come through". I think this is poor.||No Comment|
|24-Feb-2017||Kerosene order||This delivery was on time on the day promised,, plus the call the day before confirming delivery . excellent service.
My previous last order was not delivered as promised and I had to complain.
|23-Feb-2017||Kerosene order||Always the best so far you have delivered on time and the cheapest !!||No Comment|
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesd
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesday.It did arrive then but I had been without heating for a week and I am 80 years old. To make matters worse the woman I spoke to on Thursday was vey flippant which did not help. I will never use Heating Oil again or recommend them. They are nowhere near as good as Pace Fuel CareRead more
|23-Feb-2017||Kerosene order||Efficient, polite and helpful delivery operator. Ease of ordering,and good price..||No Comment|
|23-Feb-2017||Kerosene order||Very smooth easy transaction and was kept informed of what was happening.||No Comment|
|22-Feb-2017||Kerosene order||Excellent as usual. It would be helpful to both parties to receive a message confirming the delivery day though!||No Comment|
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Mond
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Monday 20th February, they didn't.Read more
I more than happy to discuss this with someone if you would care to phone my number is 07808 288804.
|21-Feb-2017||Kerosene order||Competitive prices and delivered on time without fuss||No Comment|
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.
This seems a very poor response, and I am disappoint
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.Read more
This seems a very poor response, and I am disappointed, as I have always been satisfied in the past.
|20-Feb-2017||Kerosene order||I have used for a number of years never had a problem and always the best price||No Comment|
|19-Feb-2017||Kerosene order||Would've liked it for it to be delivered sooner then on the last day of the 2-5 days waiting time, it's a long time if you are without oil and therefore heating and that during a cold snap! but once It got here it was Done quickly and the driver was nice.||No Comment|
|19-Feb-2017||Kerosene order||Delivery 3 days after promised but otherwise clean and efficient||No Comment|
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge had broken.Read more
|19-Feb-2017||Kerosene order||Very simple to use and hassle free delivery||No Comment|
|19-Feb-2017||Premium order||Prompt service||No Comment|
|18-Feb-2017||Kerosene order||Best price and delivered promptly.||No Comment|
I ordered oil with delivery option 2-5days.
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left i
I ordered oil with delivery option 2-5days.Read more
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left instructions over phone again..still no oil..rang next day the instructions were not left on the order. We left notes on the garage for the driver so if delivery was attempted they would of seen these. So I left my husbands mobile number also so they had 2 contacts.
Rang today they cannot deliver now until Monday. We have now had no heating or hot water for 5 days, and my instructions were STILL not saved to the order.
After waiting 10 days for oil I still have no oil..
Poor communication from this company to the drivers they use, and also poor communication to the customer.
|18-Feb-2017||Premium order||all ok||No Comment|
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I order
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I ordered on a Wednesday and delivery did not come until the following Wednesday. By my reckoning that's 7 days. Apparently weekends don't count although Saturday deliveries do happen!? I had to contact the company to find out where my delivery was. I might not have minded much except the delivery driver told my husband that business was quiet due to the mild winter. I will be looking elsewhere next time I need heating fuel!Read more
|16-Feb-2017||Premium order||It's been ten days and you are seeking plaudits before delivery?||No Comment|
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Woul
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Wouldn't bother using again.Read more
|16-Feb-2017||Kerosene order||Good value for money compared to other suppliers. Don't like the uncertain nature of delivery day and time. Would rather be able to book a delivery slot.||No Comment|
|16-Feb-2017||Premium order||Phoned to check delivery date & was told Saturday, the depot sent a text out the following day to say that it would be Monday.||No Comment|
|15-Feb-2017||Kerosene order||Very easy and delivered as stated||No Comment|
|15-Feb-2017||Kerosene order||top service as ever ,within the selevted time||No Comment|
|14-Feb-2017||Kerosene order||First class service. East to use website,prompt delivery and competitive price. Thank you||No Comment|
|13-Feb-2017||Kerosene order||Had to wait 10 days before heating oil was delivered but within the time limit quoted.||No Comment|
|12-Feb-2017||Kerosene order||very good||No Comment|
|12-Feb-2017||Kerosene order||Oil arrived when it was supposed to and website was easy to use.||No Comment|
|11-Feb-2017||Kerosene order||Very pleased with the price and prompt delivery.||No Comment|
|11-Feb-2017||Kerosene order||So quick!||No Comment|
|11-Feb-2017||Kerosene order||Excellent and reliable service. I know the tanker will arrive in a few days from the order; not up to two weeks as I've had to wait on occasion.||No Comment|
|11-Feb-2017||Kerosene order||No contact to let us know when you were coming , if we had not been in delivery would have been impossible (gate and tank locked )||No Comment|
|10-Feb-2017||Kerosene order||Excellent service.||No Comment|
|10-Feb-2017||Kerosene order||Very good service||No Comment|
|09-Feb-2017||Premium order||As Above||No Comment|
|06-Feb-2017||Kerosene order||Delivery was outside my 2-5 days so can't rate any higher. Oil is a very good price.||No Comment|
|05-Feb-2017||Kerosene order||Competitive price, and delivered on the dot.||No Comment|
|05-Feb-2017||Kerosene order||Quick and so easy. Order on line as cheaper||No Comment|
|03-Feb-2017||Kerosene order||Difficult to order by telephone, but was easy when online. Only problem was that I was unable to use £10 coupon I was emailed. Delivery was on time and no problem.||No Comment|
|03-Feb-2017||Kerosene order||Easy to use website and good oil price. Only improvement could be a quicker delivery time as I had to wait 6 days.||No Comment|
|03-Feb-2017||Premium order||Delivered the day after I ordered. Excellent service.||No Comment|
|31-Jan-2017||Kerosene order||Good service||No Comment|
|30-Jan-2017||Kerosene order||Nice, courteous||No Comment|
|30-Jan-2017||Kerosene order||Delivery of oil was fine.Thanks||No Comment|
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was bril
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was brilliant.Read more
|28-Jan-2017||Kerosene order||Delivered even earlier than expected and driver very helpful.
Still owed 37 litres from last delivery that tank could not accommodate!
|28-Jan-2017||Kerosene order||5 star service||No Comment|
|27-Jan-2017||Kerosene order||Cheaper than BoilerJuice, Delivery quicker than BoilerJuice, Driver brilliant !||No Comment|
|27-Jan-2017||Kerosene order||5 star service thank you.||No Comment|
|27-Jan-2017||Kerosene order||Best price available hence the order. V good communication after order. V fast delivery which was excellent. Butlers driver was v friendly, helpful and polite.||No Comment|
|27-Jan-2017||Kerosene order||excellent service, order on the Tuesday morning and was delivered next day||No Comment|
|27-Jan-2017||Kerosene order||Ordered online, ok on price and delivered within time specified. Complete lack of communication once order had been placed, had to ring to check the ordered was being processed!||No Comment|
|27-Jan-2017||Kerosene order||Excellent service, thank you!||No Comment|
|26-Jan-2017||Kerosene order||fair price and delivered in a week||No Comment|
|26-Jan-2017||Kerosene order||Good price and good service. Helpful people.||No Comment|
|26-Jan-2017||Kerosene order||Good value. Easy procedure. Delivery fine.||No Comment|
|26-Jan-2017||Kerosene order||The service and delivery was very good. The only problem was with your billing dept who seem unable to change my name on the bill despite 3 calls asking for it to be changed||No Comment|
|26-Jan-2017||Kerosene order||It provides good quality fuel with good prices.
I would use their service again.
|25-Jan-2017||Kerosene order||Best price available and delivered well within the time frame||No Comment|
|24-Jan-2017||Premium order||Paid for express delivery between 2 - 5 days. Delivery was made outside this period||No Comment|
|24-Jan-2017||Kerosene order||Brilliant quick delivery and great value, however, I have only given a 4 star as I was not informed when the delivery was going to be.||No Comment|
|24-Jan-2017||Kerosene order||Delivered as requested within the time.||No Comment|
|23-Jan-2017||Kerosene order||Speedy delivery, not the cheapest, however.||No Comment|
|23-Jan-2017||Kerosene order||Excellent||No Comment|
|23-Jan-2017||Premium order||Quick and easy service||No Comment|
|22-Jan-2017||Kerosene order||5 Star Service, Great Price, Rapid Delivery, Will be using again.||No Comment|
|22-Jan-2017||Kerosene order||Ordered Thursday,delivered the next day. Price was the best online. It was the first time I used Heating oil UK but it certainly will not be the last with this kind of service.||No Comment|
|21-Jan-2017||Kerosene order||Verry quickly delivery, order today, tomorrow received||No Comment|
|21-Jan-2017||Kerosene order||Oil delivered within two days and it wasn't even a priority delivery request; great service, and the delivery driver was very helpful answering any queries I had. Thank you||No Comment|
|20-Jan-2017||Kerosene order||They were very prompt with the delivery. The only trouble was they had not notified me as request and could not access the oil tank.||No Comment|
|20-Jan-2017||Kerosene order||Nice people on the phone,great delivery man.||No Comment|
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs to escape.Read more
Delivery rearranged for Tuesday, driver arrives but doesn't knock or ring on the door, which I consider to show complete lack of common curtesy, he just opens all the gates. Luckily dogs were not outside at this point.
|16-Jan-2017||Kerosene order||Delivered on time and satisfactory price||No Comment|
|15-Jan-2017||Kerosene order||Good service but I would like to have my account debited after the oil has been delivered.||No Comment|
|14-Jan-2017||Kerosene order||Excellent service and delivered the next day!! We had ordered it on the 5-10 day delivery so were really pleased.||No Comment|
|14-Jan-2017||Kerosene order||They kept me informed regarding my delivery which was delayed. This saved me from worrying/getting angry!||No Comment|
|14-Jan-2017||Kerosene order||Still haven't received delivery||No Comment|
|13-Jan-2017||Kerosene order||Thrilled with my first order.The delivery was on time.The driver was so nice and well mannered.Will definitely order again from them.||No Comment|
|13-Jan-2017||Kerosene order||As always an excellent service.||No Comment|
|13-Jan-2017||Kerosene order||I ordered the oil on January 7 and today - January 13 - I am still awaiting a delivery. Since I placed my order the weathr has turned to freezing and snow is blanketing the cuotry. I have since found that I could have bought my oil more cheaply from another supplier.||No Comment|
|13-Jan-2017||Kerosene order||Good price, quick delivery, but under delivered the quantity required||Thank you for your feedback, I will pass your comments on.
|12-Jan-2017||Kerosene order||Very prompt response!||Thank you :)
|10-Jan-2017||Premium order||Quick and easy to order, super fast delivery & priced checked as cheaper against well known on-line competitor.||Thank you for your feedback.
|10-Jan-2017||Kerosene order||After two earlier failures you managed to give advance notice of the delivery. Well done!||Thanks for your comments.
|10-Jan-2017||Kerosene order||Delivered in time scale and a little cheaper than competitors||Thank you for your comments.
|10-Jan-2017||Kerosene order||Good service.||Thank you
|09-Jan-2017||Kerosene order||Easy to book and fast delivery.||Thank you :)
|09-Jan-2017||Kerosene order||Very fast delivery even in the busiest time of year (between Christmas and New Year). Nice and easy to get a fast competitive quote online and place an order. Highly recommend this company!||Thank you for your comments :)
|09-Jan-2017||Kerosene order||We are very pleased with the service we receive||Thank you for your comments.
|09-Jan-2017||Kerosene order||Easy to buy & was the cheapest I could find. Delivered well within time scale given||Thank you :)
|09-Jan-2017||Kerosene order||As a point of interest I actually ordered and paid for 800 litres but only received 720 litres. When will I receive a refund for overpayment. Thank you||Thank you for your feedback, someone will contact you with regards to this.
|09-Jan-2017||Kerosene order||Very easy order process,with instant confirmation of order . Advised of delivery date so no waiting around for days, then quick efficient delivery on advised date.||Thank you for your feedback.
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering.Read more
|Thank you for your comments - I will pass this on for you.
|08-Jan-2017||Kerosene order||Good service helpful staff||No Comment|
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been given a refund for the rest.Read more
|07-Jan-2017||Kerosene order||Very prompt delivery ,excellent service||Thank you
|07-Jan-2017||Kerosene order||from when i placed my order delivery came within 3 days. very impressed with that. considering the time of the year, it was between Christmas and New year. price was copetative too. I shall use this company again.||No Comment|
|07-Jan-2017||Kerosene order||Prompt service and appreciated the phone call beforehand.||Thank you for your comments :)
|07-Jan-2017||Kerosene order||Good timely service.||Thank you :)
|07-Jan-2017||Kerosene order||Prompt, efficient service.||Thank you :)
|06-Jan-2017||Kerosene order||I requested to be telephoned 24 hours before delivery, as the tank is not accessible if not at home. NO TELEPHONE CALL WAS RECEIVED.||Thank you for your feedback, I have passed your comments on to the depot and they will be in contact with you.
|05-Jan-2017||Kerosene order||Prompt delivery again. Very easy web site. Booked oil after checking oil level on Boxing day evening. Delivery came within 3 days.||Thank you for your feedback :)
|05-Jan-2017||Kerosene order||Very quick service||Thank you :)
|05-Jan-2017||Kerosene order||The online ordering experience was less than satisfactory as no acknowledgement of the order was received at the checkout, which resulted in a duplicate order.||Thank you for your comments, I will forward this on for you.
|04-Jan-2017||Premium order||Good service as always||Thank you :)
|03-Jan-2017||Kerosene order||Most impressed with the price offered and the high quality of service given. I will definitely use Heatingoil.co.uk again..||Thank you for your comments :)
|03-Jan-2017||Kerosene order||Good prompt service, very pleasant driver even as early as 7-30 in morning .||Thank you :)
|02-Jan-2017||Kerosene order||Very helpful and prompt service.||Thank you :)
|02-Jan-2017||Premium order||Slight problem with how you process the card number (with or without spaces); otherwise: very pleasant phone staff and delivery driver.||Thank you for your comments.
|01-Jan-2017||Kerosene order||Very good service and price||Thank you :)
|31-Dec-2016||Kerosene order||Pleased but had text to say delivery on 29/12 then another text later to say delivery on 30/12||Thank you for your feedback.
|29-Dec-2016||Kerosene order||This is my second time ordering from Heating Oil, and just as before, they didn't disappoint. Prices were the cheapest I could find online, and delivery came within three working days, even though I ordered just six days before Christmas. Will be using again.||Thank you for your comments :)
|29-Dec-2016||Premium order||Very good as usual .Price is always the key .I like the website which gives a reasonably current price. Iwill use again i am sure .||Thank you :)
|29-Dec-2016||Kerosene order||Not the most competitive price and poor communication. Advised delivery day but failed to arrive and didn't even call me to advise. Did deliver just in time before xmax close down.||Thank you for your feedback, I can confirm someone will be in co0ntact with you regarding this.
|29-Dec-2016||Kerosene order||Didn't arrive on time so cancelled the order and went somewhere else.||No Comment|
|27-Dec-2016||Kerosene order||easy ordering process with good competitive prices||Thank you.
|26-Dec-2016||Kerosene order||great service great price oil arived on time||Thank you
|24-Dec-2016||Kerosene order||Good price, delivered next working day despite 2-5 days order.||Thank you :)
|24-Dec-2016||Kerosene order||Best price, easy to order, delivery as requested and quick refund for oil unable to get in tank||Thank you for your feedback
|23-Dec-2016||Kerosene order||No ;problems, delivered on time||Thank you for your comments.
|23-Dec-2016||Kerosene order||Oil was delivered day after ordering. Fast, efficient service. Very impressed.||Thank you for your comments.
|22-Dec-2016||Kerosene order||Delivered when expected, with advance notice. Driver very chatty and friendly. Very happy with the service, as usual. Pricing competitive with any alternative supplier locally. Perfectly satisfied.||Thank you :)
|22-Dec-2016||Kerosene order||Good prices and on time delivery. Driver was great.||Thank you for your comments.
|22-Dec-2016||Kerosene order||Very good||Thank you
|22-Dec-2016||Kerosene order||Fantastic and quick service..brilliant will definitely use again||Thank you :)
|21-Dec-2016||Premium order||Very good value and service,wool definitely use again||No Comment|
|19-Dec-2016||Kerosene order||I have not had it delivered yet||Thank you for your feedback, someone will be in contact regarding this.
|19-Dec-2016||Kerosene order||The online comparison was easy to obtain, and was the cheapest price I could find. The supplier got in touch with a delivery date and the oil was delivered on time as promised. Very happy with the price and the service provided - thanks||Thank you :)
|19-Dec-2016||Kerosene order||I am still waiting for my oil now down to 2 bar, due to tanker breaking down, need my delivery this week, waiting 3 weeks since order.||Thank you for your feedback, someone will be in contact with you regarding this.
|19-Dec-2016||Kerosene order||Good competitive price for heating oil. However the communication on delivery and acceptance of quote was very poor. There was also no reference of the recent order/delivery on My Account.||Thank you for your feedback I will pass your comments on.
|17-Dec-2016||Premium order||I misread the delivery date, and they rescheduled no problem and no fees. Great service.||Thank you :)
|17-Dec-2016||Kerosene order||Thanks great straight forward and reliable||Thank you :)
|17-Dec-2016||Kerosene order||Great price , great service.||Thank you for your comments.
|16-Dec-2016||Kerosene order||Very fast delivery, easy online access to fuel prices would highly recommend||Thank you :)
|16-Dec-2016||Kerosene order||prompt efficient service best price||No Comment|
|16-Dec-2016||Kerosene order||Competitive price & good service -will use again||Thank you for your comments :)
|16-Dec-2016||Premium order||Straight forward transaction and oil was delivered within three days.||Thank you :)
|16-Dec-2016||Premium order||Delivery on time, easy to order, no issues at all.||Thank you :)
|16-Dec-2016||Kerosene order||Very quick delivery||Thank you :)
|16-Dec-2016||Kerosene order||could be better.||Thank you for your feedback, I will pass your comments on.
|16-Dec-2016||Kerosene order||No confirmation emailed received on order, and then had to chase up to find out when oil was coming. Oil arrived within stated time and was happy but my only gripe would be a better service when ordering as wasn't sure If order had been accepted or not.||Thank you for your feedback, I will pass your comments on.
|15-Dec-2016||Premium order||The driver was a very nice man ,very clean fast and efficient.||Thank you :)
|13-Dec-2016||Kerosene order||Helpful driver rang to let me know he was comming||No Comment|
|13-Dec-2016||Kerosene order||Great, fast service. Friendly delivery driver. Thanks.||Thank you :)
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank you
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank youRead more
Jack Tuynman 8 Cromer road Trimingham Norfolk
|Thank you for your feedback, I will get someone to contact you regarding your refund. Merry Christmas to you too :)
|12-Dec-2016||Kerosene order||Delivery driver did not let me know he lost the cap to the tank. Emailed heatingoil twice with no reply.||Thank you for your feedback, I can confirm someone will be in contact regarding this.
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delive
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delivery was eventually made of Friday and I asked the driver to find the house number on the gate post which took him about 2 seconds. t therefore consider that the Wednesday driver did not come at all.Read more
|Thank you for your feedback, I can confirm someone will be in contact regarding this.
|12-Dec-2016||Kerosene order||Delivered on time and best price at the time of ordering.||Thank you :)
|11-Dec-2016||Kerosene order||V.good price. Courteous service by delivery man.||Thank you for your feedback :)
|11-Dec-2016||Premium order||Best price at the time and no fuss delivery||Thank you for your comments
|11-Dec-2016||Kerosene order||Always best price available and delivery without problems, very happy with Heatingoil.||Thank you :)
|11-Dec-2016||Kerosene order||Very prompt delivery. Good customer service.||No Comment|
|11-Dec-2016||Premium order||Very efficient service, easy to place order, delivered when stated||Thank you for your comments
|11-Dec-2016||Kerosene order||Pretty good but staff were unable to give definite answer regarding 1000L price @ 500L each to adjacent tanks of neighbors. Also, online price differs to phone inquiry price!||Thank you for your feedback, I will your comments on.
|10-Dec-2016||Premium order||Excellent value and service||Thank you :)
|09-Dec-2016||Kerosene order||Quick and easy to use site, best price on the day, delivered the next day...what more do you need.||Thank you for your feedback.
|09-Dec-2016||Premium order||good||Thank you
|09-Dec-2016||Premium order||Excellent Service||Thank you :)
|09-Dec-2016||Kerosene order||Website said 2 to 5 days days for delivery, not to 2 to 5 working days so had to wait longer than expected for delivery.||No Comment|
|08-Dec-2016||Kerosene order||Very quick delivery.Thanks so much.||Thank you for your comments.
|08-Dec-2016||Kerosene order||Excellent, fast and efficent service, happy to recommend to other customers.||Thank you :)
|08-Dec-2016||Premium order||A user friendly and very competitive service. Quoted lower prices than most similar services.||Thank you :)
|08-Dec-2016||Kerosene order||Prompt service. Did not even know that the oil had been delivered despite the fact that we were in the house at the time!||No Comment|
Very, very poor experience. Oil ordered 28/11, with a request for notice to be given for delivery to make access available. This didn't happen and the guy turned up with no warning on 30/11. He pumped the oil and gave me the delivery note. I noticed just before he drove off
Very, very poor experience. Oil ordered 28/11, with a request for notice to be given for delivery to make access available. This didn't happen and the guy turned up with no warning on 30/11. He pumped the oil and gave me the delivery note. I noticed just before he drove off that he had only left 600 litres, and not the 900 I had ordered. So he left me a 2nd delivery note with someone else's name and address on it and hand wrote my name and address and "Balance to Follow" on it. I expected this balance to arrive in the next couple of hours at worst. However, I received a phone call a few days later (possibly 02/12) informing me that the balance would be delivered by 09/12. I insisted again that notice of delivery be given. In the meantime I noticed on 05/12 that the full payment had been taken, despite the fact that 300 litres were still missing. I then noticed on 07/12 that an amount equivalent to 300 litres had been credited to my bank account. So now, believing that I wasn't going to receive my balance, I rang your helpline to see what was happening. I was told by a very nice lady called Elle Cross that she would look into my query. True to her word, she e mailed me back same day to inform me that the balance would be delivered by 13/12, provided that I called in with a further payment. And that's where we are at time of writing. It seems to me that having made an error, your policy is to do anything to correct it at your convenience and not at mine / customers. I do not understand why the balance of my purchase could not be delivered the same day. I suspect that the reason for this, as stated, is that it would be inconvenient / less efficient for you to do so until you have another delivery nearby. I will call today and make the balance payment, but I do not hold out much hope of it being delivered with some notice as requested. I challenge you to be brave enough to publish this 'complaint' and for someone senior to contact me to discuss this unfortunate issue.Read more
|08-Dec-2016||Kerosene order||Pretty good, will most likely use you again as your price was best. One slight annoyance, your home page had a £10 off code but it wouldn't work when I tried to apply it. Kinda false advertising really, so technically you owe me ten quid!!||No Comment|
|08-Dec-2016||Kerosene order||Good price, swift and pleasant delivery||No Comment|
|07-Dec-2016||Kerosene order||Easy to use online buying format. Very quick delivery.||No Comment|
|07-Dec-2016||Kerosene order||Downloaded the App, paid, discount, delivered earlier than expected, easy||No Comment|
|06-Dec-2016||Kerosene order||Always the cheapest on the web, ordering takes less than 5 minutes and with the app all my preferences are saved. Every time my delivery arrives on time.||No Comment|
|06-Dec-2016||Kerosene order||First time I've ever ordered oil through you and online, I found it quick and easy and hassle free , was nice knowing that with a couple of clicks the oil was ordered and we could sit back and relax , will be using you again||No Comment|
|06-Dec-2016||Kerosene order||Great service from start to finish. Best price and speedy delivery. Will use again||No Comment|
|05-Dec-2016||Kerosene order||From order, to getting a discount, to getting the fuel delivered was easy and on time.||No Comment|
|05-Dec-2016||Kerosene order||Everything fine except not able to choose the delivery day. If a delivery day could be chosen when ordering....it would then be 5 star.||No Comment|
|05-Dec-2016||Kerosene order||Excellent service, oil arrived early and received very polite pre-delivery call as promised||No Comment|
|05-Dec-2016||Kerosene order||No hassle - quicker delivery than others for less price - easy||No Comment|
|04-Dec-2016||Kerosene order||Excellent service! Ordered Thursday evening and delivered first thing 8.00am Monday morning.||No Comment|
|03-Dec-2016||Kerosene order||Very efficient||No Comment|
|03-Dec-2016||Kerosene order||Good online service with speedy hassle free delivery.||No Comment|
|02-Dec-2016||Kerosene order||The delivery driver was extremely disinterested and rude to my wife. in addition he was disrespectful to the property being quite happy to destroy plants because he was doing what was easy (and lazy) for him.||No Comment|
|02-Dec-2016||Kerosene order||Good service, no problems with delivery, and within the stated time-frame. Got message to say delivery due - although a bit more advance notice might have been nice. (Although it is possible that I missed a message maybe?)||No Comment|
|02-Dec-2016||Premium order||1000ltrs premium ker||No Comment|
|02-Dec-2016||Kerosene order||Good price good service delivered on time, no phone call to let us know when they are delivering,||Thank you for your comments.
|02-Dec-2016||Kerosene order||Oil delivered in 3 days. Arrived 7.30am, didn't even wake us. Brilliant service at the usual keen price. Buy with confidence!!||Thank you :)
|01-Dec-2016||Kerosene order||Competitive price, great no hassle service.||Thank you for your feedback.
Paid for order, but the system lost it. Chased, promised delivery which didn't arrive. Chased again, ordered emergency oil at a premium from elsewhere. Oil then finally arrived. Staff very friendly and driver is a great bloke. Computer says no though. They need to work on fu
Paid for order, but the system lost it. Chased, promised delivery which didn't arrive. Chased again, ordered emergency oil at a premium from elsewhere. Oil then finally arrived. Staff very friendly and driver is a great bloke. Computer says no though. They need to work on fundamentals - order, delivery. Simples!Read more
|Thank you for your feedback, I can confirm someone will be in contact regarding this.
|30-Nov-2016||Kerosene order||Good price, but no email confirmation||Thank you for your feedback.
|29-Nov-2016||Kerosene order||Competitive price and delivered as promised. Hassle free.||Thank you :)
|29-Nov-2016||Kerosene order||Everything was fine, price, delivery sooner than expected, delivery man was friendly and helpful. The most important thing is the price but other things and important as well.||Thank you :)
|29-Nov-2016||Kerosene order||Price of oil was very competitive, (I know because I'd been watching it for weeks). Delivered exactly on time. Whole process was very quick, easy and efficient. Very good first impression.||No Comment|
|28-Nov-2016||Kerosene order||So easy to use. Very easy to read and understand and so quick. Entered information and a few clicks later I had bought what I needed||Thank you for your comments :)
|28-Nov-2016||Kerosene order||Disgusting service. Taken my money, not delivered oil and not informed me of no oil until 2 weeks later when I had to ring to query as no oil left. Would not have notified my but very happy to keep my money||Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
|26-Nov-2016||Kerosene order||A good service.||Thank you :)
|25-Nov-2016||Kerosene order||Had to ring 3 times re delivery, 3rd time got a reply no one rang me back||Thank you for your comment, I have passed this on to the local depot.
|24-Nov-2016||Kerosene order||prompt fast no hassel delivery - great||Thank you :)
|24-Nov-2016||Kerosene order||Simple to use. Very efficient, friendly driver.||Thank your very much :)
|23-Nov-2016||Premium order||Delivery was prompt with a very friendly driver. Tank filled and delivery slip left within 15 minutes. Excellent service!||Thank you for your lovely comments :)
|21-Nov-2016||Kerosene order||Delivery was on time and they refund any excess oil. However they don't have a 2 week order option||Thank you for your feedback.
My very first order and it was a dreadful service - they confirmed a delivery date the day AFTER it was due, I then found out the driver never came at all. They booked another delivery day and again they came on a different date. Being at work I had to leave the tank unlocke
My very first order and it was a dreadful service - they confirmed a delivery date the day AFTER it was due, I then found out the driver never came at all. They booked another delivery day and again they came on a different date. Being at work I had to leave the tank unlocked for several days which I was not happy about. I complained to them direct and will never use them again. Cannot recommend. I will stick to local suppliers who deliver when they say they will.Read more
|Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
|20-Nov-2016||Kerosene order||Paid for the 5 day + and delivery was on day 4. Other online suppliers usually make you wait until last day! Refund for overpaid amount back in Bank 4 day later without being prompted. A phone call advising date of delivery would be helpful.||Thank you very much for your comments.
|18-Nov-2016||Kerosene order||Excellent service, very quick and reliable. Called day before as promised and no issues!||Thank you :)
|18-Nov-2016||Premium order||Good service and was advised when not able to deliver due to a vehicle breakdown.||Thank you for your comments.
|18-Nov-2016||Premium order||Oil arrived earlier than expected and instructions were followed to allow gate and tank to be unlocked.||Thank you for your feedback :)
|17-Nov-2016||Kerosene order||Delivery ahead of time, no mess, as expected and as it should be.
Tank could have taken more but option to increase order is not available.
|Thank you for your comments.
|17-Nov-2016||Kerosene order||prompt delivery||Thank you :)
|17-Nov-2016||Kerosene order||Really good service||Thank you very much.
|14-Nov-2016||Kerosene order||Delivered on time. Did ask for contact before delivery which I didn't receive but this didn't cause any problems on this occasion. Easy to order online. Pleased with prices and quick delivery response.||No Comment|
|14-Nov-2016||Kerosene order||On time, forewarned of delivery two days prior, delivery men were quiet, efficient, tidy and closed the gate afterwards.||No Comment|
|14-Nov-2016||Kerosene order||Delivery very fast and ease of placing order||No Comment|
|13-Nov-2016||Kerosene order||Excellent competitive price per liter, and very quick delivery. Overall, very efficient and I would recommend checking with Heating Oil for a quote before enquiring elsewhere.||No Comment|
|13-Nov-2016||Premium order||Easy to order and excellent delivery service||No Comment|
|13-Nov-2016||Kerosene order||Nothing to complain about . Polite friendly delivery driver . Oil received on time .||No Comment|
|11-Nov-2016||Kerosene order||oil was delivered a day after it was meant to.
called several times, was promised a call back 4 times...i was never called back
|11-Nov-2016||Kerosene order||very quick ...Dvr Polite....job well done||No Comment|
|11-Nov-2016||Kerosene order||Phone number not in service and not delivered when we were advised it was to be delivered.||Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
|10-Nov-2016||Kerosene order||It was the cheapest price and the service was efficient and fast would highly recommend.||Thank you for your feedback.
|10-Nov-2016||Kerosene order||Very easy and straight forward.||Thank you :)
|07-Nov-2016||Premium order||on time and good service||Thank you :)
|04-Nov-2016||Kerosene order||Good value for money. Only rated you good cause ordered on line and didn't get an email or phone call to tell us when it was going to arrive||Thank you for your comments.
|03-Nov-2016||Premium order||Swift delivery, courteous and helpful delivery driver.||Thank you :)
|03-Nov-2016||Kerosene order||Quick and easy to order at competitive prices. Delivered as specified.||Thank you for your comments.
|01-Nov-2016||Kerosene order||The web site was a bit awkward, and I wasn't sure whether my order had completed or not. Also I got a text that my delivery was due 5 hours after the event. That does not help me arrange for gates to be open etc. I would prefer the text at least a day in advance.||Thank you for your comments, I will this on.
|30-Oct-2016||Kerosene order||1st time I have used Heatingoil, no reason at all why I won't use them again.👍||Thank you :)
|30-Oct-2016||Kerosene order||Easy price comparison via the website and I saved quite a bit compared with my usual supplier. Ordering went smoothly but it would have been good to have a call the day before delivery. It was just lucky I was at home to unlock the tank!||Thank you for your comments
|30-Oct-2016||Kerosene order||Overdelivered on quantity due to error by tanker then sent 'demand' for payment with no apology or explanation. Still waiting for reply from credit control dept!||Thank you for your feedback, I can confirm someone will contact you regarding this.
|29-Oct-2016||Kerosene order||The delivery was with in time and the driver was very pleasant||Thank you :)
|27-Oct-2016||Kerosene order||Very polite friendly driver. Would use you again.||thank you very much :)
|27-Oct-2016||Kerosene order||Terrible. Order late by three days. No telephone call as requested before delivery. Order promised then vehicle broke down. When oil
Finally delivered no delivery note left so had to call the office who replied yes think so you will have to check the tank.
|Thank you for your feedback, I will get someone to take a look into this for you.
|26-Oct-2016||Kerosene order||Prompt and friendly||Thank you :)
|24-Oct-2016||Kerosene order||Did not receive a conformation e-mail for my order and had to phone to ensure the order had been taken.||Thank you for your comments, I will pass this on.
Paid extra for one day delivery, got call to say our oil would arrive in 3 days! Over ordered so phoned to get refund but all numbers on line got me through to local oil depots who couldn't access my account. Then eventually got through to someone who said refund would be gi
Paid extra for one day delivery, got call to say our oil would arrive in 3 days! Over ordered so phoned to get refund but all numbers on line got me through to local oil depots who couldn't access my account. Then eventually got through to someone who said refund would be given in ten days! What a hassle!Read more
|Thank you for your feedback, I have passed this on to the local depot.
|23-Oct-2016||Kerosene order||My delivery was 3 days early and the price was good.||Thank you :)
|23-Oct-2016||Kerosene order||Good service, good price||Thank you
|23-Oct-2016||Kerosene order||Very good service my deliver was delivered well with in the six day period||Thank you :)
|22-Oct-2016||Kerosene order||best price and friendly delivery,only waited a week for delivery||Thank you for your feedback
|22-Oct-2016||Kerosene order||1star because I can't give zero! Still waiting for delivery after 10 days. Phone service and customer service need to be sorted out!||Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
|21-Oct-2016||Kerosene order||The price was competitive and delivery was as promised||Thank you :)
|21-Oct-2016||Kerosene order||Good price delivered on time stated||Thank you for your comments.
|21-Oct-2016||Kerosene order||The delivery was quicker than expected and the delivery man couldnt have been nicer....service with a smile! I will definitely be using Heatingoil.co.uk again. Thank you||Thank you :)
|21-Oct-2016||Kerosene order||My instruction to notify me of delivery day=te and time so that I could be there to unlock the side gate for the delivery were not followed. It was just luck that I was there. Otherwise the delivery could not have been made.||Thank you for your feedback, I will pass this on for you.
|21-Oct-2016||Kerosene order||as ever very good fast service, this is short but sweet and says it all||thank you :)
|19-Oct-2016||Premium order||Oil was not delivered when agreed.||Thank you for your feedback, someone will be in contact with you regarding this.
|19-Oct-2016||Kerosene order||Easy and good service||Thanks :)
Oil came within the delivery window. Despite my specifying that I would like to be contacted the day before delivery twice, once on the online form and again on the delivery instructions. this did not happen. The delivery driver obviously has a key to open my tank, not very
Oil came within the delivery window. Despite my specifying that I would like to be contacted the day before delivery twice, once on the online form and again on the delivery instructions. this did not happen. The delivery driver obviously has a key to open my tank, not very happy.Read more
|Thank you for your feedback, I have passed your comments on.
All in all a good experience. Your prices are very competitive. The delivery driver was extremely helpful and gave me some good advice regarding order for next time. The only reason its not a 5 star is I ticked the box so I could be notified of the delivery date (wanted to e
All in all a good experience. Your prices are very competitive. The delivery driver was extremely helpful and gave me some good advice regarding order for next time. The only reason its not a 5 star is I ticked the box so I could be notified of the delivery date (wanted to ensure somebody was in and the tank was in locked) I didn't receive any notification.Read more
|Thank you for your comments I will pass this on for you.
|18-Oct-2016||Kerosene order||EXcellent service.||Thank you :)
|18-Oct-2016||Kerosene order||Efficient service, and a good price.||Thank you very much.
|17-Oct-2016||Kerosene order||Has not been delivered on time plus did not been informed||No Comment|
Feefo will only invite genuine customers who have bought from the site to leave feedback. This ensures that the feedback you read is from real consumers who provide valuable information and is not written by clever marketing people to make the company look better than they are.
All feedback received, both positive and negative, is displayed publicly on the Feefo website. Whilst it is wonderful to get glowing reviews, consumers accept that not every company gets it right every time and a company can be measured on how good they are by the way they respond to their clients when things dont quite go perfectly.
Feefo is a wholly independent company, established to provide an opportunity for e-commerce businesses such as to outsource the role of collecting genuine customer feedback about the overall service experience and the quality of the products purchased. None of the feedback received is manipulated or edited to favour the retailer what we receive is what is displayed.