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Heatingoil.co.uk

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Heatingoil.co.uk
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206 reviews
Date Product Score Customer Comment Our Response
20-Feb-2018 Kerosene order
I have previously used boilerjuice, and although I've always been happy with the service, a friend recommended shopping around. This website was not only cheaper, but was delivered within two days on standard delivery! Will be using again. Thank you No Comment
19-Feb-2018 Kerosene order
The only thing I would say is it should be clearer that delivery days are working days. It said delivery would be take 2-5 days but it took 7days which caused a problem No Comment
18-Feb-2018 Kerosene order
Good communication all the way, advised of day of delivery in advance and received a text message when they were five miles away. No Comment
18-Feb-2018 Kerosene order
I was able to get my quote very easily and quickly, however once I placed my order, once I got to confirming it, the site said that it wasn't possible to confirm the order, but payment had been made and if I wanted to continue to "click here" - clicking it took me back to th
I was able to get my quote very easily and quickly, however once I placed my order, once I got to confirming it, the site said that it wasn't possible to confirm the order, but payment had been made and if I wanted to continue to "click here" - clicking it took me back to the home page. A conformation email came shortly afterwards. I phoned Heatingoil , but while the advisor was very helpful he wasn't able to tell me if the order had been placed or not, promising to phone back later, which he didn't. I phoned again the following day but was told " it looked like the order had been placed " but again couldn't say for sure. It was only the day after ( over 48 hrs from placing the order ) that they rang back to confirm the order had actually been placed.
The oil was then delivered 7 days after I placed the order when I'd clicked on the 2-5 day option - I presume this was because the order hadn't actually been placed until 48hrs after I'd placed it. As it was we had enough oil to last but it was getting down to the last few drops.
I will certainly use this site again but in my case there seemed to be a few problems with their site ( on that particular day at least )
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No Comment
17-Feb-2018 Premium order
I've had circa three deliveries per year for the last 4 years. Not had any complaints in the past and HeatinOil.co.uk is normally competitive on price. However on this occasion, very poor (particularly the customer service when there is an issue):
- Missed 2-5 day deliv
I've had circa three deliveries per year for the last 4 years. Not had any complaints in the past and HeatinOil.co.uk is normally competitive on price. However on this occasion, very poor (particularly the customer service when there is an issue):
- Missed 2-5 day delivery window by 2 days
- After two weeks, still haven't refunded the difference between the price paid for a 2-5 day delivery and the price for a 6 day + despite promises
- The contact us form on the website doesn't work in either Chrome or IE - you fill it in and it just sits there whirring.
- Can't contact them at the weekend as the office is closed - why not state the office opening hours on the contact us page of the website so as not to waste people's time calling the number and waiting 2 minutes to be told the office is closed???
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No Comment
16-Feb-2018 Kerosene order
Normal good and clean delivery within specified time. Only problem was placing my order on line and heating oil computer froze preventing the completion of the order on the Sunday. When I was able to complete the order on the following day the price per litre had increased
Normal good and clean delivery within specified time. Only problem was placing my order on line and heating oil computer froze preventing the completion of the order on the Sunday. When I was able to complete the order on the following day the price per litre had increased costing me an extra £20 !
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No Comment
16-Feb-2018 Kerosene order
Straightforward Thank you :)
16-Feb-2018 Kerosene order
I would never order from them again. I placed my order on the 6th of February the payment came out on the 7th, I had ordered for the 2-5 days delivery. The 13th of February still no delivery and I phone up to see where my order is, to be told that I wont get delivery till th
I would never order from them again. I placed my order on the 6th of February the payment came out on the 7th, I had ordered for the 2-5 days delivery. The 13th of February still no delivery and I phone up to see where my order is, to be told that I wont get delivery till the day after as they have had problems and even though they where out of the contracted time they did not feel they had done any wrong. I have been told I would get a 4p a litre discount but as yet I still have not got my refund and have no faith at all in the company.
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No Comment
15-Feb-2018 Kerosene order
Thought the service was excellent. One down side paid more for 2-5 working day delivery and had on day 5 which I have had the same experience with before. Would be nice to receive delivery in 2-3 days though. No Comment
14-Feb-2018 Kerosene order
This order took 6 days to arrive. There was no communication from the company about the delay, I had to phone 3 times to find out anything. No Comment
13-Feb-2018 Kerosene order
Ran out of oil so spoke to customer service who gave me a delivery date of Thursday 8th Feb. Confirmation email received on Wednesday 7th Feb confirming next day for delivery.Late afternoon on Thursday got an identical email confirming delivery for Friday 9th. I phoned custo
Ran out of oil so spoke to customer service who gave me a delivery date of Thursday 8th Feb. Confirmation email received on Wednesday 7th Feb confirming next day for delivery.Late afternoon on Thursday got an identical email confirming delivery for Friday 9th. I phoned customer service after receiving second email and was told the driver had tried to deliver that day but there was no access, I explained that we are open from 9am to 6pm every day so could they explain the no access excuse. I was promised that they would investigate my complaint and email me next day with reason but did not bother hence the 2 star review. I would still like to know why the driver did not deliver on the day indicated and confirmed.
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
12-Feb-2018 Kerosene order
Very competitive price and delivered within promised timescales. Did not need to see delivery driver - he took care of it all. And no fee for credit cards now!! Thank you for your feedback
12-Feb-2018 Kerosene order
Used for a few years now. Generally competitive price wise but last delivery (advertised as 2-5 days) actually took 7 days - no contact from company advising of delay. Unsure if I will use again. Thank you for your feedback, please accept my apologies for the late delivery.

Kind Regards
12-Feb-2018 Kerosene order
Really easy to order at competetive price and delivered earlier than listed, friendly driver too. Thank you Thank you for your feedback
09-Feb-2018 Kerosene order
Great Service. Oil turned up on the 3rd day which was great and also great price, very happy Thank you for your feedback :)
08-Feb-2018 Kerosene order
I ordered my oil with a delivery time of 2-5 days because my wife and I were going away. I rang up after 6 days to check to see where it was. I was told that the driver was off sick so could not be delivered. I had a phone call today, 9 days after my order, from the delivery
I ordered my oil with a delivery time of 2-5 days because my wife and I were going away. I rang up after 6 days to check to see where it was. I was told that the driver was off sick so could not be delivered. I had a phone call today, 9 days after my order, from the delivery driver saying he was at the house with the delivery.
I was just disappointed with the communication about the delivery.
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Thank you for your feedback, please accept my apologies for your delayed delivery.
Kind Regards 
08-Feb-2018 Kerosene order
Delivered on second attempt, did not notify me of the first failed attempt until I chased. Failure was due to wrong tanker picked. Thank you for your feedback, i will feed this back to the relevant department.
Please accept my apologies.
Kind Regards
07-Feb-2018 Kerosene order
Less expensive than the service I normally use, and delivered quicker, what's not to like Thank you for your feedback.
03-Feb-2018 Kerosene order
Hassle free, they gave me the best price without hassle. Genuinely would reccomend to anyone! Thank you for your feedback.
31-Jan-2018 Kerosene order
Great speed and price. App took money but I didn’t get a confirmation email and had to ring to make sure the booking had gone through hence 4 stars. Otherwise great! Thank you for your feedback.
28-Jan-2018 Kerosene order
Excellent service. Oil delivered next morning!
Easy to order on line.
Thank you for your comments :)
27-Jan-2018 Kerosene order
Good price and quick service with delivery in 3 days Thank you for your comments :)
26-Jan-2018 Kerosene order
Good price, and prompt delivery Thank you for your feedback :)
25-Jan-2018 Kerosene order
Failed to deliver and then asked for a further £360 to complete order. Still waiting for my refund. They blamed that they don’t have geographical coverage of Gloucestershire. Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
23-Jan-2018 Kerosene order
Easy to order on web site. Fast and efficient service and best price. Thank you :)
23-Jan-2018 Kerosene order
Fast & efficient, what more can one say. Thank you :)
20-Jan-2018 Kerosene order
Whilst the price was competitive, their “2-5 day” delivery took nearly 9 days in the end - no mention of it being “working days” and it took two chasing phone calls to confirm delivery date. It also turns out you can’t split any 500li orders as we’ve done with previous provi
Whilst the price was competitive, their “2-5 day” delivery took nearly 9 days in the end - no mention of it being “working days” and it took two chasing phone calls to confirm delivery date. It also turns out you can’t split any 500li orders as we’ve done with previous providers. Trying to increase the order to allow for that has been awkward too and now we’re waiting a further week or so for the next delivery. Disappointing!
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
20-Jan-2018 Kerosene order
I ordered on 10-Jan-18 at 12:20 pm for delivery in 2-5 days but advised oil was running low and asked for ASAP. This was clearly ignored and delivery was advised by text on 16-Jan-18 to be on 17-Jan-18. However, it did not arrive and was re-scheduled for 18-Jan-18 without ex
I ordered on 10-Jan-18 at 12:20 pm for delivery in 2-5 days but advised oil was running low and asked for ASAP. This was clearly ignored and delivery was advised by text on 16-Jan-18 to be on 17-Jan-18. However, it did not arrive and was re-scheduled for 18-Jan-18 without explanation. The tank ran dry late in 17-Jan-18 and I had to call out the engineer to clear the oil line before the boiler would fire. Not impressed.
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this
18-Jan-2018 Premium order
Oil was ordered for delivery "within 2-5 days" time slot but was actually delivered just 24hours after the online order was placed No Comment
17-Jan-2018 Premium order
Good price, easy to order and fast delivery. Thank you :)
14-Jan-2018 Kerosene order
Delivery was arranged really early but then failed due to a vehicle breakdown which we got a call for. But delivery was rearranged for after the weekend which was still early. Arrived when we were out with no problems.

Only marked down due to the hidden credit c
Delivery was arranged really early but then failed due to a vehicle breakdown which we got a call for. But delivery was rearranged for after the weekend which was still early. Arrived when we were out with no problems.

Only marked down due to the hidden credit card charge of 1.4%.
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Thank you for your feedback
13-Jan-2018 Kerosene order
The delivery was made super efficiently before Christmas although it was a very busy time and I was not expected it, the attendant was polite, the service was fast excellent. Thank you :)
13-Jan-2018 Kerosene order
All worked out smoothly Thank you :)
13-Jan-2018 Kerosene order
Easy to order, text to let you know the day before it comes.
Driver delivers with no fuss.
I think it could be better if you get a more accurate delivery day when you order.
Thank you for your comments.
12-Jan-2018 Kerosene order
Very prompt service with next day delivery. Thank you for your comments :) 
09-Jan-2018 Premium order
Order confirmation led me to expect 2-5 days delivery, it was 8. Call centre kept promising order out for delivery, that never happened. Thank you for you feedback, please accept y apologies for the delay in receiving your delivery.
07-Jan-2018 Kerosene order
Did exactly as promised and I was kept informed. Quick and efficient service.
Delivery driver excellent and very pleasant.
Thank you very much for your feedback.
06-Jan-2018 Kerosene order
delivery on time and service very good Thank you :)
02-Jan-2018 Kerosene order
Very good Thank you :) 
30-Dec-2017 Premium order
Simple & quick to order on line and oil delivered within time specified
Thank you
Thank you for your feedback 
28-Dec-2017 Kerosene order
Order placed online on 18th for a 2-5 day service. Email confirmation received and payment taken from account 19th.
Used contact form on the 21st to enquire what arrangements would be for delivery. Had email reply to say somebody would phone shortly but this didn't happ
Order placed online on 18th for a 2-5 day service. Email confirmation received and payment taken from account 19th.
Used contact form on the 21st to enquire what arrangements would be for delivery. Had email reply to say somebody would phone shortly but this didn't happen so I phone instead.
Initially woman at customer services claimed I'd only done a quote online and it wasn't until I said payment had been taken that she found my delivery. At that point she had no record of when it was scheduled for delivery but said they were also delivering Sat and Sun so a good chance I'd have before Christmas.
Eventually had a text late on the 22nd (18:15) stating delivery would be Wed 27th. I left a phone message asking if having been told Sat/Sun deliveries were happening why it was Wed.
Had an early phone call before 08:00 on the 27th confirming delivery that day. By 15:00 no oil. I phoned at 15:10 to be first cut off and then secondly told that the delivery had been stood down at 15:00. No reason was given but I was told they would look into it and get back to me. I had to phone again at 16:30 to still be told no reason. When I asked if it was my request for a smaller tanker causing the problem they said they had no record of that. In summary the customer services staff are warm, eager to help but seem clueless and at time of writing Thurs morning I have no oil but they have my money.
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Thank you for your feedback, i can confirm we have passed this over to be looked into.
27-Dec-2017 Kerosene order
Prompt service and competitive price Thank you for your comments.
26-Dec-2017 Kerosene order
Easy to use website.
Oil delivered on time and, before Christmas !
Great service.
Thank you :)
22-Dec-2017 Kerosene order
Still waiting for delivery Date 22/12/2017 Ordered on the 12th and paid for. No Comment
22-Dec-2017 Premium order
Excellent service as usual Thank you :)
22-Dec-2017 Kerosene order
Still have not recieved my oil. Messages and emails recieved advised would be delivered Thursday at the latest. Had to call as not been delivered. Took 3/4 calls to get to the right person for them to turn around and say they wouldnt be able to deliver before christmas. Heat
Still have not recieved my oil. Messages and emails recieved advised would be delivered Thursday at the latest. Had to call as not been delivered. Took 3/4 calls to get to the right person for them to turn around and say they wouldnt be able to deliver before christmas. Heating has now gone as completely out of oil. I have a 2 year old in the house and family coming for Christmas. Absoloute shambles! Will never use you again
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No Comment
22-Dec-2017 Kerosene order
Delivered on schedule at an excellent price! No Comment
21-Dec-2017 Kerosene order
Terrible delivery time.
For the second time I gave had to ask where oil is.
Last delivery from them took almost three weeks.
Customer service seems inefectual
No Comment
21-Dec-2017 Premium order
Never seem to listen to notifications before deliveries - do not call with the day and do not note minimum headroom for the hose nozzle. Driver called and could not deliver the oil. How long do we have to wait, or should I find another provider?? No Comment
20-Dec-2017 Kerosene order
Wouldn,t buy from anyone else. Consistently the best price around. Friendly drivers and rapid delivery. The BEST Thank you very much for your comments 
20-Dec-2017 Kerosene order
Paid for a 2-5 day heating oil delivery. After phonecall from the company advising delivery would be the next working day 5, but no show! Weekend passed and yet another call advising next day, working day 7, around midday. Eventually arrived later but at least it got deliver
Paid for a 2-5 day heating oil delivery. After phonecall from the company advising delivery would be the next working day 5, but no show! Weekend passed and yet another call advising next day, working day 7, around midday. Eventually arrived later but at least it got delivered. No fault of driver, just terrible organising approach at head office. I won’t be returning as a customer.
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Thank you for your feedback, i will ensure your comments are passed on.

Kind Regards

Nicola 
19-Dec-2017 Kerosene order
Still awaiting delivery when time advertised between 3-5days. For the length of time taken I could have had the delivery for less money. Also no communication from supplier and unaware of vendors name. Thank you for your comments, i can confirm i have this over to the relevant depot.

Kind Regards 
19-Dec-2017 Premium order
If I could give 0 stars I would! Absolutely awful service! And no concideration for us after we ran out and I have 2 small children at home both of whom are on antibiotics! They always say 2-5 days and it’s the second time it’s been delivered on the very last day at the very
If I could give 0 stars I would! Absolutely awful service! And no concideration for us after we ran out and I have 2 small children at home both of whom are on antibiotics! They always say 2-5 days and it’s the second time it’s been delivered on the very last day at the very last hour!! It was less than 10d Celsius in my house! I had no hot water for bathing the kids nothing! Will NEVER use them again!
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No Comment
16-Dec-2017 Premium order
Delivered in plenty of time with no hassle Thank you for you comments !!
14-Dec-2017 Kerosene order
Ordered on 3rd delivered on 14th, even though I had a text to say they woukd deliver on 11th and another to say they were 2 miles away. I had to call certas to find out why they didn't arrive! Thank you for your feedback - i will feed this back to our local depot for you.

Kind Regards
14-Dec-2017 Kerosene order
Easy to purchase, good price and faster than state delivery. Thank you :)
14-Dec-2017 Kerosene order
Don't reduce my oil order by 200 litres without informing me. When you order a specific amount that's what you expect to turn up. Thank you for your comments, i will ensure this is passed over to the local depot

Kind Regards 
13-Dec-2017 Premium order
Informed of delivery the night before and a further text when the delivery was close by. very good communication and excellent price! Thank you for your feedback.
13-Dec-2017 Kerosene order
I asked for a call the day before delivery so I could unlock the access gate, but it didn't happen. This is the 3rd time this has happened with them (always Butler Fuels delivery). They won't be my preferred supplier in future. Thank you for your feedback, i can confirm i have passed this over to the local depot.

Kind Regards
12-Dec-2017 Kerosene order
Very good service in that they accommodated a revised delivery schedule and promptly repaid excess payment. Many thanks. Thank you :)
10-Dec-2017 Kerosene order
Friendly driver. Delivery took 6 days ( ordered Friday, delivered following Thursday ) when I had paid for 2-5 Day delivery. Otherwise all good as usual. Thank you for your feedback, i will pass this on to our local depots.

Kind Regards
10-Dec-2017 Kerosene order
Had a personal call from my local supplier which was a nice touch, advising me when my delivery was going to arrive.
Very easy to order using the heating oil app on my android phone
Thank you for your comments.
09-Dec-2017 Kerosene order
My order arrived at the earliest time possible (usually it's the latest with other suppliers!). Driver was very nice and polite. Good price for the oil too. Thank you :)
09-Dec-2017 Kerosene order
Quick, easy, friendly. Thank you for your feedback 
08-Dec-2017 Kerosene order
Ordered with them because they quoted the bet price. Asked for 2 -5 day delivery but it didn't come till 8 days later. We have a four month old baby and they would not deliver sooner. It was really cold weather and just wasn't exceptable to left with no oil. We thought t
Ordered with them because they quoted the bet price. Asked for 2 -5 day delivery but it didn't come till 8 days later. We have a four month old baby and they would not deliver sooner. It was really cold weather and just wasn't exceptable to left with no oil. We thought that we were going to have enough to last but due to the cold blast we ran out.
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No Comment
07-Dec-2017 Kerosene order
Ordered on a Monday at about 2.00pm on a 2-5 day delivery. Eventually arrived on the following Monday about 2.30pm. 2 - 5 days should have given me a chance to get oil before the weekend, but oh no, your busy so I don't get it till the 6th day (days as per the person on the
Ordered on a Monday at about 2.00pm on a 2-5 day delivery. Eventually arrived on the following Monday about 2.30pm. 2 - 5 days should have given me a chance to get oil before the weekend, but oh no, your busy so I don't get it till the 6th day (days as per the person on the phone). Daughter gets flu and running emersion to get hot water so any savings went out the window. Should have stayed with the local group orders. Will not make same mistake again.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
06-Dec-2017 Kerosene order
Simple, easy and competitive, 5 stars would mean a text notice of when delivery is due Thank you for your comments :)
04-Dec-2017 Kerosene order
very good Thank you for your comments !
04-Dec-2017 Kerosene order
great real pros Thank you :)
02-Dec-2017 Kerosene order
This is my fourth time using Heatingoil.co.uk, and I can't see me using anyone else. They always come up cheaper, and they deliver within the time frame, something which my previous supplier didn't always do. This time, I ordered within 2-5 days, and the oil arrived early on
This is my fourth time using Heatingoil.co.uk, and I can't see me using anyone else. They always come up cheaper, and they deliver within the time frame, something which my previous supplier didn't always do. This time, I ordered within 2-5 days, and the oil arrived early on the second day. I was very impressed. Thanks for the great service.
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Thank you for your feedback.
27-Nov-2017 Kerosene order
Always quick, their drivers are always polite and helpful, and their prices are very competitive. What more can I ask? Thank you !!
27-Nov-2017 Kerosene order
Ordered home heating oil Friday afternoon online & delivered early Monday morning. Trust me, that’s a record ‘round these here parts’ (UK’s most rural constituency outside of Scotland) & without paying over the top extra for ‘speedy delivery’...
Thank u HeatingOil co.uk
Ordered home heating oil Friday afternoon online & delivered early Monday morning. Trust me, that’s a record ‘round these here parts’ (UK’s most rural constituency outside of Scotland) & without paying over the top extra for ‘speedy delivery’...
Thank u HeatingOil co.uk for genuine customer service delivery & will now b a regular customer of yours.
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Thank for you comments :)
20-Nov-2017 Kerosene order
Quick delivery and a good price. Thank you :)
16-Nov-2017 Kerosene order
Ordering on line was easy, but the price had increased from a quotation received a week before. I found, after ordering, that the lower earlier price was still available elsewhere.
Delivery notification by text was good, as I was able to move our cars out of the way b
Ordering on line was easy, but the price had increased from a quotation received a week before. I found, after ordering, that the lower earlier price was still available elsewhere.
Delivery notification by text was good, as I was able to move our cars out of the way before the tanker arrived. Tanker driver was cheerful and polite, and quickly completed the delivery.
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Thank you for your comments.
13-Nov-2017 Kerosene order
Very happy with your service , fast delivery with friendly driver , shall be using you again thank you Thank you for your feedback :)
13-Nov-2017 Kerosene order
Nice and palite quick service communication excellent and yes I would buy again Thank you !!
12-Nov-2017 Kerosene order
Delivered on time by a friendly driver and with prior warning. Thank you for your comments :)
12-Nov-2017 Kerosene order
Best price locally and '2-5 day' order was delivered the day after ordering. The notification the night before delivery is a great feature. Thank you for your comments :)
10-Nov-2017 Kerosene order
Quite a bit cheaper than my usual supplier. Delivery, communication etc all fine. Thank you :)
09-Nov-2017 Premium order
Arrived before the stated delivery time. Excellent service. Thank you for your feedback.
08-Nov-2017 Kerosene order
As always heating oil.co.uk have come up trumps! On price and delivery, I would not go anywhere else. First class service! Thank you :)
05-Nov-2017 Kerosene order
...., No Comment
04-Nov-2017 Kerosene order
Was the cheapest oil supplier I could find, even beating boiler juice, will certainly buy from again and already recommended to friends and neighbours Thank you :)
31-Oct-2017 Kerosene order
Used heating oil for a few years now, they are always the most competitive price and very helpful if low on oil. Thank you for your feedback :)
31-Oct-2017 Kerosene order
It was easy to order and buy the oil and it was delivered actually in advance of when it was expected, but I didn't get a text message as promised prior to the arrival of the tanker, it was ok in this instance since I was at home the day it was delivered, but I am not always
It was easy to order and buy the oil and it was delivered actually in advance of when it was expected, but I didn't get a text message as promised prior to the arrival of the tanker, it was ok in this instance since I was at home the day it was delivered, but I am not always there and would need advance notice to leave the gate unlocked so the delivery could commence
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No Comment
30-Oct-2017 Kerosene order
We had 172 Ltr of oil already in our tank so after we ask for a delivery of 1000 we only got 945 Ltr deliver so when we got onto heat oil .com they didn't do anything and kept saying that they delivered the fun 1000 so we will be letting the village no and we won't be using
We had 172 Ltr of oil already in our tank so after we ask for a delivery of 1000 we only got 945 Ltr deliver so when we got onto heat oil .com they didn't do anything and kept saying that they delivered the fun 1000 so we will be letting the village no and we won't be using them again very disappointed
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No Comment
30-Oct-2017 Kerosene order
Great service, best deal, on time, early morning delivery never even woke me Thank you :)
28-Oct-2017 Kerosene order
Communication good, price competitive, delivered on time Thank you for your feedback.
25-Oct-2017 Kerosene order
Excellent and easy to use service. Thank you for your comments :)
22-Oct-2017 Kerosene order
Everything is ok, but only in the online order process there is no place to give special advice for the delivery! This led to first unsuccessfull delivery.
Telephone support was very kind.
Thank you for your comments - i will feed these back for you.
22-Oct-2017 Kerosene order
Competitive prices.
Delivery guicker than the 2-5 days quoted.
Thank you :)
21-Oct-2017 Kerosene order
I am very pleased with the service I was provided with , my heating oil was delivered ahead of schedule and I would definitely order from you again Thank you for your comments.
17-Oct-2017 Kerosene order
Over £30 saved Thank you for your feedback :)
17-Oct-2017 Kerosene order
Delivered within the timescale given. Followed directions to property as given. No complaints whatsoever. Thank you :)
13-Oct-2017 Premium order
Slow. Expensive. Rude
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.
If improvements are made we would be more then happy to make a safe delivery to yo
Really sorry to hear you have had such a bad experience, however we do take health and safety very serious, unfortunately your site is currently unsafe to deliver to as previously advised.
If improvements are made we would be more then happy to make a safe delivery to you.

Kind Regards
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13-Oct-2017 Premium order
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!

Fuel shou
...I was hoping to arrange a delivery for myself and my neighbour and perhaps get a better price on the fuel. When I rang up the person answering was hopeless and said it couldnt be done and to use the online system only. So much for a 'helpline' !!

Fuel should be delivered today -the company did ring up and explain the delay which was fine.
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Thank you for your comments, i will pass these on.

Kind Regards 
12-Oct-2017 Premium order
Excellent service as usual Thank you :)
12-Oct-2017 Kerosene order
The delivery was on time and the driver was quite pleasant. Thank you for your comments.
09-Oct-2017 Kerosene order
very quick no fuss, ordered and received within days Thank you :)
07-Oct-2017 Kerosene order
Friendly driver who knew his job very well - even advising regarding my oil tank. Prompt delivery, great price and prompt refund for fewer litres than I thought my tank could take. Thank you for your comments.
07-Oct-2017 Kerosene order
Good service! Quick delivery. No Comment
06-Oct-2017 Kerosene order
Excellent prompt service , cheapest quote , easy to order , Thank you :)
05-Oct-2017 Kerosene order
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email
Fast, efficient, economical, friendly service. BUT web site and app text field for delivery instructions doesn't allow enough characters to leave detailed information. Too much text and order won't process. Click continue and you return to home page. Frustrating. Also email to advise on delivery date would be good.
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Thank you for your feedback.
03-Oct-2017 Kerosene order
my oil was with me within 3 days very happy Thank you :)
03-Oct-2017 Kerosene order
Fantastic service spot on delivery and good price Thank you :) 
02-Oct-2017 Kerosene order
Excellent price and great delivery times compared to boiler juice!!. Thank you for your feedback 
02-Oct-2017 Kerosene order
Good prices, fast delivery = excellent service Thank you for your comments :) 
01-Oct-2017 Kerosene order
Didn't receive confirmatory e-mail re order so had to phone to make sure delivery was coming. It took a while to arrive, which was OK, but differed from the timing of previous orders with one coming after only two days. Thank you for your comments, i will feed this back to our depot.
30-Sep-2017 Kerosene order
Arrived much sooner than the expected, requested phone call before delivery but they didn't, could have been a problem as my tank is locked, luckily I was in. love and peace,
Dave Angel (eco warrior)
#likeamoonlightshadow
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28-Sep-2017 Kerosene order
The usual high quality, rapid service at the best price. The delivery just happens. Great staff, whats not to like. Thank you for your comments.
24-Sep-2017 Kerosene order
Best Price - Best Service - Fast Delivery Thank you for your comments.
24-Sep-2017 Kerosene order
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)
I received a txt mssge (notification) only on the day of delivery. It should have been sent the day before for me to leave the gate open. And it is absolutely not logical if the txt is being sent when the oil was already delivered. (del about 13:00 hrs, txt 14:32 hrs.)
Driver was also careless and stepped on newly seeded areas. The bigot should realise that there is a path and a patio and they are there to be walked on. Unfortunately I was not at home
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23-Sep-2017 Kerosene order
Quick and easy to order. Prompt delivery. Thank you for your feedback
23-Sep-2017 Kerosene order
I paid a bit extra to have it delivered 2 to 5 days, it took a week to arrive, had a phone call to say they were really busy with the cold weather, I can't remember having any cold weather. I wasn't impressed. Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
22-Sep-2017 Kerosene order
I must say i would recommend Heatingoil.co.uk, they were much cheaper than other suppliers and delivery was within a week, well happy. Thank you for your feedback :)
22-Sep-2017 Kerosene order
Always brilliant service and let me know when delivering Thank you for your comments :)
22-Sep-2017 Kerosene order
Good price within delivery window Did everything it said it would do Thank you 
22-Sep-2017 Premium order
Good experience will use again Thank you :)
21-Sep-2017 Kerosene order
Fair price and delivered as expected. Thank for your feedback 
21-Sep-2017 Kerosene order
Service was spot on easy ordering process on my phone, customer service available if needed- what could be simpler.
Best of all really good price.
Will definitely use again.
No Comment
20-Sep-2017 Kerosene order
Great service, great price ordered on Sunday evening and was delivered Tuesday Thank you for your feedback :)
19-Sep-2017 Kerosene order
Very efficient - kept me informed of the delivery all the way. Have used this company before as I always get good service. Thank you for your comments
19-Sep-2017 Kerosene order
Great price.I always shop around.Heating oil got delivered on time and received confirmation on the day what time the oil was being delivered. Thank you for your feedback
17-Sep-2017 Kerosene order
No better price flr the service given. Constant updates and delivered on time! Thank you for your comments :)
15-Sep-2017 Kerosene order
Waited a little longer for delivery than my usual supplier. Driver was polite and efficient, however due to previous poor experience if I had realised that Butlers were involved I would not have ordered from Heatingoil. No Comment
14-Sep-2017 Kerosene order
Driver very pleasant and helpful Thank you :)
12-Sep-2017 Kerosene order
Oil arrived within 48 hrs. Delivery man polite, cheerful and helpful. Thank you for your comments :)
10-Sep-2017 Kerosene order
Nearly always the cheapest without having to haggle

Delivered on time

Driver very courteous

Tank left clean and secure after delivery
Thank you for your positive comments :) 
02-Sep-2017 Kerosene order
Best price, hassle free, everything as it should be. What more can I say! Thank you for your comments :)
01-Sep-2017 Premium order
No communication re delivery which should have been this week. Thank you for your comments, i can confirm someone will be in contact with you regarding this.
20-Aug-2017 Kerosene order
Easy online ordering, good value & speedy delivery by a pleasant driver :) Thank you for your comments :) 
14-Aug-2017 Premium order
Oil got delivered but it took quite a few days. We just moved in, never bought oil before and had no clear idea how much oil we needed so it would have been nice to be able to tell them "fill 'er up" rather than specifying number of litres in advance. Thank you for your feedback :)
02-Aug-2017 Premium order
Excellent service! As always. Thank you for your comments :)
27-Jul-2017 Kerosene order
Delivering the oil would be good for a start (ten days waiting now). Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
11-Jul-2017 Kerosene order
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was s
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was still hooked open so both dogs escaped and ran down the road. I was not impressed that the delivery driver could not leave the gates as he found them and did not expect to have to check this!
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20-Jun-2017 Kerosene order
deliver exactly what was ordered and paid for at a more competitive price Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
19-Jun-2017 Premium order
Ordering is so simple online. The driver calls beforehand and the delivery is quick and painless. Thank you for your comments :)
18-Jun-2017 Kerosene order
I use Heatingoil.co.uk since having them recommended to me 2 years ago. Good prices and delivered on or before time. Thank you for your comments :)
02-Jun-2017 Premium order
Excellent service Thank you for your comments :)
30-May-2017 Premium order
Good price, quick delivery. Thank you for your comments :) 
19-May-2017 Kerosene order
Very prompt polite excellent service Thank you for your comments :)
18-May-2017 Kerosene order
I chose 2-5 day delivery but it came the next morning! Thank you for your feedback!
11-May-2017 Kerosene order
Cheapest prices I could find. Speedy delivery. No complaints. Thank you for your comments :)
11-May-2017 Kerosene order
Really good service Thank you for your feedback 
08-May-2017 Kerosene order
Extremely fast delivery, ordering online is so simple with no stress. Very happy with service Thank you for your feedback :) 
05-May-2017 Kerosene order
Friendly helpfull driver. Good price and service. Thank you for your comments :)
28-Apr-2017 Premium order
Excellent service as usual Thank you :)
25-Apr-2017 Kerosene order
Excellent service as always on time with no fuss Thank you for your comments :)
23-Apr-2017 Kerosene order
Very quick delivery and good price. Thank you Thank you for your feedback.
19-Apr-2017 Kerosene order
this company is the best by far aways cheaper Thank you :)
16-Apr-2017 Kerosene order
They are brilliant, low prices, easy to use and reliable. I will continue to use them and recommend them to anyone. Well done Thank you for your comments :)
15-Apr-2017 Kerosene order
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using t
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using this service again. I was expecting my delivery by 12th which is allowing 5 working days but when I rung I was told it was scheduled for 19th as I hadn't allowed for the Easter weekend but my delivery should have come before so this has nothing to do with it. Very disappointed.
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15-Apr-2017 Kerosene order
Great service oil in the tank 24 hours after order was placed Thank you for your comments.
11-Apr-2017 Kerosene order
Very pleased, an excellent service. Thank you :)
09-Apr-2017 Kerosene order
We received excellent service from heating oil .co.uk, the price of oil was low compared to other quotes and we received the delivery the same week. They also kept their promise and phoned the night before to let us know the delivery was coming Thank you for your feedback :)
08-Apr-2017 Kerosene order
Prompt friendly service, easy to order and the internet ordering means I can order at anytime from anywhere. Very competitive prices Thank you for your comments :)
07-Apr-2017 Kerosene order
Good price and fast delivery. Thank you for your feedback.
03-Apr-2017 Kerosene order
Ordered on Thursday delivered on Monday ... brilliant ! Thank you :)
02-Apr-2017 Kerosene order
Next day delivery is awsome. Best price as well. Whats not to like. Thank you. Thank you for your feedback :)
30-Mar-2017 Kerosene order
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with the service.
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29-Mar-2017 Kerosene order
Excellent service fast delivery.FIRST class Thank you for your comments.
28-Mar-2017 Kerosene order
Great service, delivered on time. Reliable Thank you :)
26-Mar-2017 Kerosene order
excellent Thank you :)
26-Mar-2017 Premium order
Kept emailing and texting to say oil will be delivered and never turned up
when they said it would . Would not use again
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25-Mar-2017 Kerosene order
offered the best price, but took 7 days to arrive instead of the specified 2-5 days Thank you for your feedback, someone will be in contact with you regarding this
24-Mar-2017 Kerosene order
I required a quicker delivery as we had run out of oil, and they were very obliging Thank you for your comments.
20-Mar-2017 Premium order
Best price around again. Great driver. Many thanks Thank you :)
19-Mar-2017 Kerosene order
quick 5 star all round service Thank you :)
18-Mar-2017 Kerosene order
Easy to get quote and order online. Came within time frame. No problems! Thank you for your feedback.
16-Mar-2017 Kerosene order
Disappointing service this time. My delivery was delayed two days without explanation. It arrived 10 days after the order. When I phoned, delivery times given were consistently wrong and despite repeated requests, the driver never called me. Thank you for your feedback - i can confirm someone will be in contact with you regarding this.
16-Mar-2017 Premium order
Very helpful. Not only the office staff but the delivery driver as well Thank you :)
16-Mar-2017 Kerosene order
Ordered on line. Paid on line. Delivery date via text. 4 days later oil tank full

Cushty
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15-Mar-2017 Kerosene order
Matt the delivery driver for Certas was brilliant, careful, and obviously very experienced, unlike some of the oil brokers who have sent rubbish companies and inexperienced drivers to deliver on their behalf. Well done Matt. Thank you very much for your comments.
15-Mar-2017 Kerosene order
Same efficient service as usual. Thank you :)
14-Mar-2017 Kerosene order
Great quick service at a very good price No Comment
14-Mar-2017 Kerosene order
Easy website also courteous staff on phone delivery man friendly considerate too all round very good service.

Thank you
No Comment
13-Mar-2017 Kerosene order
Fast delivery. Good customer service. Will use again No Comment
13-Mar-2017 Kerosene order
Ordering online very easy.
Prices extremely competitive.
Delivery day following order.
No Comment
10-Mar-2017 Kerosene order
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days f
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days freezing and then had to get someone out to get the boiler working again after the oil was delivered as the boiler had been sucking up air.
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No Comment
10-Mar-2017 Kerosene order
booked small tanker arrived on 6 wheeler I managed to get him in JUST ! driver was fine very cooperative office staff did not read the order properly why take down information from customer and then ignore it. Could have been failed delivery ! No Comment
10-Mar-2017 Kerosene order
Ordered, delivered quickly. Cheapest aroubd at the time No Comment
10-Mar-2017 Kerosene order
Delivered on time. Delivery driver very friendly No Comment
07-Mar-2017 Kerosene order
Oil came earlier than promised No Comment
04-Mar-2017 Kerosene order
Competitive price, easy ordering and delivered within time frame. No Comment
02-Mar-2017 Kerosene order
I cannot see how you can be better. No Comment
02-Mar-2017 Kerosene order
Excellent service, good price arrived when supposed to. No Comment
02-Mar-2017 Kerosene order
No issues anywhere, from ordering to delivery. No Comment
01-Mar-2017 Kerosene order
Very easy and good service. No Comment
28-Feb-2017 Kerosene order
Fantastic service and a driver that actually closed the garden gate after him! No Comment
28-Feb-2017 Kerosene order
Good price and glad to receive advanced warning of the delivery the day before. No Comment
28-Feb-2017 Premium order
You delivered what I ordered, thank you. No Comment
28-Feb-2017 Kerosene order
Heatingoil have always been efficient with deliveries the several times
I have used them and competitive regarding prices.
No Comment
27-Feb-2017 Kerosene order
Easy to order, price competitive, delivery on time. No Comment
27-Feb-2017 Premium order
Slow delivery and mix up on monies being paid or not No Comment
27-Feb-2017 Premium order
Website easy to use. Delivery quick and without complication. Very happy with service. No Comment
26-Feb-2017 Kerosene order
Reliable, efficient, excellent price, highly recommended! No Comment
25-Feb-2017 Kerosene order
Good on the whole. I am still waiting for a refund because I did not receive the full 1000 litres I have paid for. Still waiting after 9 days for "the paperwork to come through". I think this is poor. No Comment
24-Feb-2017 Kerosene order
This delivery was on time on the day promised,, plus the call the day before confirming delivery . excellent service.

My previous last order was not delivered as promised and I had to complain.
No Comment
23-Feb-2017 Kerosene order
Always the best so far you have delivered on time and the cheapest !! No Comment
23-Feb-2017 Kerosene order
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesd
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesday.It did arrive then but I had been without heating for a week and I am 80 years old. To make matters worse the woman I spoke to on Thursday was vey flippant which did not help. I will never use Heating Oil again or recommend them. They are nowhere near as good as Pace Fuel Care
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No Comment
23-Feb-2017 Kerosene order
Efficient, polite and helpful delivery operator. Ease of ordering,and good price.. No Comment
23-Feb-2017 Kerosene order
Very smooth easy transaction and was kept informed of what was happening. No Comment
22-Feb-2017 Kerosene order
Excellent as usual. It would be helpful to both parties to receive a message confirming the delivery day though! No Comment
21-Feb-2017 Kerosene order
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Mond
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Monday 20th February, they didn't.
I more than happy to discuss this with someone if you would care to phone my number is 07808 288804.
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No Comment
21-Feb-2017 Kerosene order
Competitive prices and delivered on time without fuss No Comment

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