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Heatingoil.co.uk

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Heatingoil.co.uk
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349 reviews
Date Product Score Customer Comment Our Response
17-Nov-2019 Kerosene order
Ordered oil on the Thursday to be delivered by the following Friday. It arrived on the Tuesday so could not get it all in the tank. They will refund what is owed us, so no problems. Nice chap who delivered the oil. No Comment
15-Nov-2019 Kerosene order
good price
better communication would help - this delivery took 15 days to arrive and we had no notice of progress between the order and the lorry arriving...good job we were in to unlock the tank.
No Comment
14-Nov-2019 Kerosene order
Easy to use site, quick delivery , will use again No Comment
14-Nov-2019 Kerosene order
Delivered within one day of ordering even though I hadn't requested a priority delivery. No Comment
14-Nov-2019 Kerosene order
There was no meter readings provided on the delivery receipt in order that I could verify that the correct amount of oil was delivered. No Comment
13-Nov-2019 Premium order
I left my oil tank unlocked only to be called and be told that they have pushed the button in and locked it before putting the oil in the tank so I had to come all the way back just to unlock the tank again for them. No Comment
13-Nov-2019 Kerosene order
They arrived early on the first day they forecast. They had not rung the day before but luckily I was at home to let the driver get to the tank. The driver was friendly and efficient, and despite the poor mobile connection we have locally he got the delivery note to me. No Comment
13-Nov-2019 Kerosene order
Cheapest at the time of ordering. Spot on with delivery date, only 5 days waiting for delivery (normal) and no service charge added at checkout unlike another well known oil provider No Comment
13-Nov-2019 Kerosene order
Simply quality service, we did question the reliability but we were wrong better than competitive price. On site, before the promised time. Will definitely make them the first choice this winter. No Comment
13-Nov-2019 Kerosene order
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I suc
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I succeeded.
Secondly I did not get any prior notification of the delivery before or on the day. This meant that I may not have unlocked my tank if I had happened to be out, when the delivery did turn up today.
Notification by email at least a day before is standard with Boiler Juice, who I will check out first before I purchase again with Heating Oil

Let me know if your Service improves
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No Comment
12-Nov-2019 Kerosene order
Very fair price. Delivery as promised and phoned before as requested. Delivery driver very polite, helpful and conscientious. Thank you. •Hi Mr Harris - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
10-Nov-2019 Kerosene order
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I wo
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I would not have if it was delivered when they said they would deliver.
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•Good Morning Mr Miller - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
09-Nov-2019 Kerosene order
I couldn't believe it they turned up the next day. Allways had great service and the right price •Good Morning Mr Cole -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Nov-2019 Kerosene order
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per t
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per the voucher, he plainly was not empowered to authorise this himself. I don't think we will be using Certas again
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•Good Afternoon Mr Barker - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Nov-2019 Kerosene order
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa a real polite person and very good communication, the whole time took no more than ten minutes and we were very pleased with the outcome, we would like to recommend hratingoil.co.uk specially their driver for excellent delivery and very good price, we will be using them again the future thanks KL Chester
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•Good Afternoon Mr Littler - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
yes no doubt •Good Afternoon Mr Turner - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
easy service.. paid for the oil.. and it turned up.. cant complain •Hi Mr Robinson - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Order confirmation indicated delivery slot 5-10 days. Despite 3 telephone calls, and promises of immediate delivery, finally received after 16 days, during which time I had run out of oil •Good Morning Mr Grainger - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Once I'd found and followed your website, everything was done quietly and efficiently without troubling me in any way, or taking my of my time. •Good Morning Mr Horrell - Thank you for your lovely feedback. Kind Regards HeatingOil.com
01-Nov-2019 Kerosene order
couldn't locate the account set up on line
had to ask for the post code 10 times
the auto address finder had the old site house name which was changed over a year ago
don't think i would have got the oil if i hadn't phoned having paid in advance.
No Comment
01-Nov-2019 Kerosene order
Thank you for not disturbing my bees!
One thing maybe you could send an email to confirm order and payment. Otherwise everything was great 😁
•Good Morning Carolyn - Thank you for your lovely feedback. Kind Regards HeatingOil.com
31-Oct-2019 Kerosene order
Efficient service, including the call to advise delivery date, delivered within the timeframe. . Price was competitive, ensure you are always competitive. No Comment
30-Oct-2019 Kerosene order
Prompt delivery and friendly service. No Comment
30-Oct-2019 Kerosene order
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre there is clearly something wrong with their processes.
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•Good Afternoon Mr McKay-Mount - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
27-Oct-2019 Kerosene order
Easy website to order from and tanker driver was polite and helpful the only negative was that I asked for a phone call before delivery and I didn’t get one No Comment
27-Oct-2019 Kerosene order
Very easy to order and quick delivery thanks. •Good Morning Mr Hamer - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Easy to order, pleasant delivery driver. No problems. •Good Morning Mr Osborne - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Best price and efficient service. •Good Morning Mr Harding - Thank you for your lovely feedback. Kind Regards HeatingOil.com
24-Oct-2019 Kerosene order
Under delivered on quantity ordered and not responding to emails asking for refund on the difference. No Comment
24-Oct-2019 Kerosene order
Great service Good Morning Sarah - thank you for your great feedback. Kind Regards Certas Energy
24-Oct-2019 Kerosene order
All round solid service. Will not use anyone else. No Comment
23-Oct-2019 Kerosene order
First class service. Oil arrived within two days of ordering it. •Hi Mr Palmer - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
23-Oct-2019 Kerosene order
Very good, text to let you no when they delivering, and delivered when they said they would. •Good Morning Mr Browning - Thank you for your lovely feedback.
Kind Regards Certas Energy
19-Oct-2019 Kerosene order
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s always in a meeting so can’t help you!! Every excuse...problem with depot. Sorry but 1star!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
17-Oct-2019 Kerosene order
Easy ordering, speedy delivery and the driver closed the gate when he had delivered. All good! •Good Morning Mr Mitchell - Thank you for your lovely feedback.
Kind Regards Certas Energy
15-Oct-2019 Kerosene order
It was so easy to order the oil on line delivery was on time and quickly done and n
The of delivery put threw the door
No Comment
13-Oct-2019 Kerosene order
Fast delivery •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
12-Oct-2019 Kerosene order
Timely, polite and helpful •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
10-Oct-2019 Kerosene order
Quick service, easy online ordering. Amazing prices. Alerts as to when the delivery would take place. Brilliant.
Would definitely recommend them and would certainly buy from them again.
•Good Morning Kathleen -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
07-Oct-2019 Kerosene order
Would definitely buy my oil from Heatingoil.co.uk again. Good value, quick delivery. No Comment
07-Oct-2019 Kerosene order
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil.
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil. Call again to be told its not coming today and they don't know when they can deliver. So left without heating nearly 2 weeks after I first ordered... No communication. Not happy will not be buying again unless they can sort it sharpish!
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•Good Morning Mr Pethick - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
They delivered before time •Hi Margaret - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
Very quick delivery....done & dusted •Hi Mr Freeman - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
05-Oct-2019 Kerosene order
Website easy to use, response prompt and information clear. No Comment
05-Oct-2019 Kerosene order
When they say delivery 2-4 days it comes day 2 which makes a refreshing change from some companies. •Hi Jane - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
04-Oct-2019 Kerosene order
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have ha
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have had my money in their account for two weeks and not supplied any goods.. crooks!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
03-Oct-2019 Premium order
Came on time without hassle , competitor failed to turn up on three occasions before we cancelled the order. •Good Morning Mr Pearcy - Thank you for your lovely feedback.
Kind Regards Certas Energy
03-Oct-2019 Kerosene order
My order was delivered alot quicker than I thought •Good Morning Michelle - Thank you for your lovely feedback. Kind Regards Certas Energy
29-Sep-2019 Kerosene order
Easy transaction. Prompt delivery. Recommended! •Good Afternoon Mr Steer - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Sep-2019 Kerosene order
Excellent service,delivered on time at the right price. Considerably cheaper than some of its rivals !
Andrew
Hempsteadp
•Good Afternoon Mr Manning - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Oil needs to be delivered •Good Afternoon Judith - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Service was excellent - you kept me aware of delays and of time of arrival of the tanker.
The operative was considerate, helpful and pleasant.
what more could one ask for? Thank you.
Stuart Bennett
•Good Afternoon Mr bennett - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Excellent price and delivery person. No Comment
27-Sep-2019 Kerosene order
good service and price No Comment
27-Sep-2019 Kerosene order
Usual high standard of customer service and delivery. Oil arrived earlier than expected, which was great. Many thanks... •Good Afternoon Mr Piper - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
I would have liked the opportunity to get the tank filled up, but I do not think the driver rung the doorbell so did not have the opportunity. •Good Afternoon Mr King - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Very straightforward & polite delivery driver •Hi Diane - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Good service and oil price with prompt delivery as always! •Hi Mr Grist - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Hassle free from ordering oil to delivery. Very pleasant delivery chap. Also it was helpful to receive a text just prior to delivery. Good quote compared with other companies I contacted. No Comment
26-Sep-2019 Kerosene order
Service was excellent. I shopped around to ge5 the best price. No Comment
26-Sep-2019 Kerosene order
Prompt friendly service. Competitive prices. No Comment
26-Sep-2019 Kerosene order
Arrived as arranged and did not need any assistance. Their prices always seem better than Boilerjuice (but I always check!). •Hi Mr Mott - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in the first place.
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•Hi Mr Taylor - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Easy ordering, best price on the day and very prompt delivery. •Hi Mr Holmes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Great price, Quick service No Comment
26-Sep-2019 Kerosene order
Competetive price,quick delivery and notification day before delivery. •Hi Mr Burton - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Absolutely awful experience will never use this company again ended up running out of oil after delivery was delayed. •Good Afternoon Mr Dunn - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Good quick reliable service! No Comment
23-Sep-2019 Kerosene order
Delivered as promised. Got the text messages the day before and a few minutes before delivery to say it was on its way. Cheapest of four suppliers I requested quotes from. Couldn't ask for more. •Hi Mr Tress - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
22-Sep-2019 Kerosene order
We ordered on the 12 th , now the 22 nd still no delivery or contact. Confirmation email said delivery would be in 2 to 5 days from the 12 th . No Comment
22-Sep-2019 Kerosene order
Found this company purely by accident, found their price a good deal cheaper than a host of others. Placed my order and it was delivered within 2days. A speedy service with no extra charges. Fantastic No Comment
21-Sep-2019 Kerosene order
Delivered within the timescales. Efficient and polite delivery driver. No Comment
21-Sep-2019 Kerosene order
Didn’t arrive in 2-5 days or even 2-5 working days. I’ll stick to Boilerjuice No Comment
20-Sep-2019 Kerosene order
Provided the lowest price at that time
Web site was easy to use
delivery was made within a week and driver was helpful
No Comment
20-Sep-2019 Kerosene order
EXCELLENT. DID WHAT THEY SAID THEY WOULD DO. •Hi Mr Gordon - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Just a smooth process •Hi Mr Finch - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Very good service good price and delivery •Hi Mr Self - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
19-Sep-2019 Kerosene order
Very hard delivery. Still waiting after 10 days to be deliver to me. 😔
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue. Kind Regards Certas Energy
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11-Sep-2019 Premium order
Oil supplied at a competitive price, within a reasonable time scale. What I really appreciated was the option to have a 500-litre delivery without having any premium or service fee added to the bill. •Hi Mr Forbes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
09-Sep-2019 Kerosene order
Quick delivery •Hi Mr Williams - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
08-Sep-2019 Kerosene order
Good service, but shame didn't deliver the full amount I ordered! No Comment
07-Sep-2019 Kerosene order
Very easy to order, quick to deliver. •Hi Kelly - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
07-Sep-2019 Kerosene order
Great service No Comment
07-Sep-2019 Kerosene order
Speedy delivery and less expensive than competitors No Comment
06-Sep-2019 Kerosene order
This service was excellent and I had my heating oil delivered very quickly and a bit cheaper than other competitors •Hi Mr Wheeler - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Sep-2019 Kerosene order
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It too
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It took 5 phone calls with a long time on hold for each call to finally get a call back to explain what happened. Each time I rung I was told I'd be called back and i wasnt. They arranged to deliver the outstanding oil but had already refunded me for it as well. So once it had been delivered I then had to ring again to pay for the oil a second time. So glad I disnt leave it until the colder weather when we needed the oil. I think I'll be going elsewhere for my orders in the future.
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No Comment
02-Sep-2019 Kerosene order
Very good service oil was delivered within 3 days I ordered on the 6 day service •Hi Mr Gregory - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Sep-2019 Kerosene order
Very good very easy would of preferred to have dealt with a person however when I tried they couldn't match their online prices which is very sad. I would rather keep someone in a job but not to be sadly. No Comment
01-Sep-2019 Kerosene order
Great service. Quick delivery. Friendly staff No Comment
31-Aug-2019 Kerosene order
They delivered at the date and time they said they would. They were unable to deliver the full 1000 litres but I received a refund for the price of the undelivered portion. The price too was competitive. I would recommend them. Thanks No Comment
30-Aug-2019 Kerosene order
Good. Cheapest •Hi Amanda - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
30-Aug-2019 Kerosene order
Would definitely recommend Heatingoil.co.uk. Always the best price and delivery is often quicker than expected. Great service! No Comment
29-Aug-2019 Kerosene order
Delivered on the day you said about 6.15am. No Comment
29-Aug-2019 Kerosene order
Polite. Professional, Hi Mr Neilson - Thank you for your feedback.

Kind Regards
Certas Energy
25-Aug-2019 Kerosene order
Competitive price and no surcharge Thank you for your great feedback Mr Willcocks.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Hassle free Good Afternoon Mr Ray - Thank you for your feedback.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Price was competitive delivery fast and efficient and driver was friendly and helpful Good Afternoon Mr Pearson - Thank you for your feedback.

Kind Regards
Certas Energy
22-Aug-2019 Kerosene order
Easy to order oil, fast deliver, good price. But there is no only comment possible to give special delivery directions. •Good Morning- Thank you for your great feedback; it was a pleasure to read. Kind Regards Certas Energy
22-Aug-2019 Kerosene order
Excellent service fast and friendly driver. Recommend this company

At a very good price
No Comment
17-Aug-2019 Premium order
Yes good service delivered when we were out thanks No Comment
06-Aug-2019 Kerosene order
Delivery driver was very nice and it took less than 15minutes to get everything sorted. I would however appreciate an email or quick phone call saying when my delivery is due as I had to call myself after few days to check. •Hi Mr Mendyka - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
03-Aug-2019 Kerosene order
2 to 5 day order taken right up to the 5 days, didnt include saturdays in it otherwise would have been 6 days, not including sundays Good Morning , thank you for your feedback. Kind Regards Certas Energy
01-Aug-2019 Kerosene order
Best price of many I looked at, delivery within 5 days at no extra charge. Good Morning Mr Holt , thank you for your great feedback. Kind Regards Certas Energy
29-Jul-2019 Kerosene order
My first time using Certas, and I'm very pleased. Cheap heating oil delivered on time. Thank you! 😊 No Comment
28-Jul-2019 Kerosene order
That will come fast good service definitely use again •Hi Mr Milward - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Easy to order online and the delivery arrived when quoted. Friendly delivery driver. •Good Morning-Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Delivery arrived when expected after text message. •Hi Katherine - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Jun-2019 Kerosene order
Excellent service. No problems with order or quick delivery. Thank you. •Hi Mr Puntan - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
26-Jun-2019 Kerosene order
Prompt delivery. Coped well with difficult access even though it was the relief drivers first experience. •Good Morning -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
23-Jun-2019 Premium order
Straightforward deal, good prices and great service from the delivery driver. Hi Mr Kerr - Thank you for your great feedback :)

Kind Regards
Certas Energy
16-Jun-2019 Kerosene order
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly. Great service.
Read more
•Good Morning Jane-Thank you for taking the time to leave your 5 star review.

Kind Regards Certas Energy
16-Jun-2019 Kerosene order
Excellent customer service and price •Hi Mr Nunn - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
14-Jun-2019 Kerosene order
Best price. Delivery was over the stated 5 days. •Hi Mr Brough - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
13-Jun-2019 Kerosene order
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks. <
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks.
After some discussion thye did eventually deliver without incident assuring me that the embargo was permanently lifted.
June 3rd I ordered another 2,000 litres again it didn't come, same issue & no communication.
You want peace of mind use another company.
Read more
No Comment
04-Jun-2019 Kerosene order
Fast delivery,brill service,will deffo be using again ** Good Afternoon - Thank you for your great feedback.

Kind Regards Certas Energy
27-May-2019 Kerosene order
I stated that a small tanker was needed at time of booking yet I'm still waiting for my oil as a large tanker was used and couldn't get to my house. Good Afternoon Mr Vickers - A member of our Customer Service Team will be in contact with you shortly to discuss this.

Kind Regards
Certas Energy
26-May-2019 Kerosene order
Easy ordering, delivered on time by friendly driver who closed the gate after delivery. All good! Good Afternoon Mr Mitchell - Thank you for taking the time to leave your great review.

Kind Regards
Certas Energy
23-May-2019 Kerosene order
Efficient service No Comment
14-May-2019 Kerosene order
Speed of delivery. Well within the six days given on the web site. Friendly driver.Price lower than Boiler Juice. Thank you for your great feedback.

Kind Regards
11-May-2019 Kerosene order
Easy to order. Best price. Good service. No Comment
09-May-2019 Kerosene order
The cheapest around and delivery even sooner than promised. No Comment
27-Apr-2019 Kerosene order
Friendly tidy service & easy to order, great system. No Comment
27-Apr-2019 Kerosene order
Great fast delivery but nobody rang to say you was coming like I’d asked. Hi Carly , Thank you for your feedback.

Kind Regards
25-Apr-2019 Kerosene order
I would certainly order my oil from this company again. Delivery was prompt and very efficient. No Comment
24-Apr-2019 Kerosene order
AWFUL service. Payment was taken immediately but Oil never arrived within promised time, despite me telephoning 3 times and each time being told yes, it would be delivered.

My advice would be DO NOT Use this service.
No Comment
20-Apr-2019 Premium order
As promised Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk a
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk as such but the company which was to make the delivery. This is a company which also presented hassle in my work place with their over the top health and safety procedure.
Unfortunatly, won't risk Heating Oil uk again despite being very competetive on price.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
This is the first time I have used your company and found it disappointing to be honest.
Your thoughts on the matter? Regards John Rayner
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Very good! Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulti
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulties on the day, and couldn't confirm a time. The day after, which was the day of delivery, I needed to speak to customer services, who once again couldn't confirm a delivery time, after initially failing to find my records. The member of the team did promise he would speak to his service team and call me back urgently; this didn't happen. I placed another call to customer services, and this time I did get someone who was 'on the ball' who advised me that the delivery was deferred until the following day, which I said was totally inconvenient for me. This member of the team contacted the service team whilst I was on the line, and they promised that they would schedule the delivery for the day, and contact me before 11.30 - they never did. Not having received a telephone call by 12.50, customer services were telephoned again, who stated delivery would be made Easter Monday! Owing to the, by now, farcical situation of having conflicting delivery dates, and no time specified where I had specifically stated 2 man operation, and delivery before 1000, a cancellation of the order was requested, and refund of payment made.. There's been no text or email acknowledgement, and I now have had no oil delivery, and, as yet, no refund.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Driver deliverer was excellent, a credit to your company. Oil arrived on time at a good competitive price Thank you for your great feedback.

Kind Regards
20-Apr-2019 Kerosene order
Easy to order, good price, no hassles Thank you for your great feedback.

Kind Regards
19-Apr-2019 Kerosene order
great service Thank you for your feedback.

Kind Regards
19-Apr-2019 Kerosene order
Competitive pricing, delivered on time, driver very courteous Thank you for your great feedback.

Kind Regards
17-Apr-2019 Kerosene order
Quick and efficient Thank you for your great feedback.

Kind Regards
17-Apr-2019 Kerosene order
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called from a mobile looking for the wrong road.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
the delivery has been put back two or three times So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
I still haven't received my oil , should have been last week, I paid extra for a quicker delivery and now I can't use my hearing for fear of running out So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
15-Apr-2019 Kerosene order
Can't fault it. Very fast delivery and great price Thank you for your great feedback.

Kind Regards
14-Apr-2019 Kerosene order
Great price, delivered well within the time agreed, thanks. Thank you for your great feedback.

Kind Regards
13-Apr-2019 Kerosene order
Yes! Quick delivery, no fuss. Thank you for your great feedback.

Kind Regards
12-Apr-2019 Kerosene order
The delivery was fine but the driver was unable to fill the tank as it was at full capacity with 650 litres and I paid for 700 litres. There was no communication about a credit so I’m not sure how this will be dealt with. So sorry to hear this, please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
12-Apr-2019 Kerosene order
Delivered less than 24 hours after my order. Excellent service Thank you for your great feedback.

Kind Regards
09-Apr-2019 Premium order
Cheapest quote i looked for delivered on time easy and quick to order online no problems Thank you for your great feedback.

Kind Regards
08-Apr-2019 Kerosene order
Ahead of time, very good. Thank you for your feedback.

Kind Regards
08-Apr-2019 Kerosene order
Good prompt service. Thank you for your great feedback.

Kind Regards
08-Apr-2019 Kerosene order
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins la
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins later he comes to inform me that he has dropped my keys in the tank (has the keys to the tank, garage and others) he did inform me straight away and apologised (couldn’t retrieve the keys) - I have attempted to retrieve to no success had to get keys cut and new locks purchased contact heating oil (no response - I expect they reimburse the cost of replacements but I haven’t even had any contact back (will not be using again due to poor customer service)
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So sorry to hear this , please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you directly.

Kind Regards
05-Apr-2019 Kerosene order
Would not of ordered if I had known that heating oil were actually CERTAS going under the very misleading banner of another name. Previously had very very poor service and shocking customer service and this order has been no different. Will NEVER order from them again So sorry to hear this, please accept our sincere apologies. I will pass your feedback over to the relevant department and get someone to contact you.

Kind Regards
04-Apr-2019 Kerosene order
Great service Thank you for your feedback.

Kind Regards
04-Apr-2019 Kerosene order
great service - hassle free and well priced Thank you for your great feedback.

Kind Regards
30-Mar-2019 Kerosene order
Fair price, rapid delivery, pleasant delivery driver Thank you for your feedback.

Kind Regards
30-Mar-2019 Kerosene order
Super quick delivery - less than 24 hours!! Very happy Thank you for your great feedback.

Kind Regards
29-Mar-2019 Kerosene order
I always use this company for my oil. good prices and it is always delivered within the timescale they quote Thank you for your great feedback.

Kind Regards
25-Mar-2019 Premium order
Friendly and helpful delivery guy, all good Thank you for your great feedback.

Kind Regards
25-Mar-2019 Kerosene order
The ordering process is competent however the delivery times are ambiguous. I ordered on the 15th, it now being the 25th and still no delivery. it makes one think the delivery times are deliberately fuzzy in order to suggest a better deal than competitors offer? Thank you for your feedback, so sorry to hear this. I can ensure you i will pass your feedback over to the relevant department and get someone to contact you.

Kind Regards
23-Mar-2019 Kerosene order
Great Service Thank you for your feedback.

Kind Regards
21-Mar-2019 Kerosene order
Thank you for your driver treating my elderly patents with such kindness Thank you for your great feedback.

Kind Regards
18-Mar-2019 Kerosene order
Delivered oil way before the estimated delivery time. And a good £20 cheaper than other quotes I got. Thank you for your feedback.

Kind Regards
16-Mar-2019 Kerosene order
Easy to use website. Prompt delivery. Thank you for your great feedback.

Kind Regards
14-Mar-2019 Kerosene order
I had not used this company before I booked them by mistake. However the service was very good. Thank you for your feedback.

Kind Regards
13-Mar-2019 Kerosene order
Delivered on time and for a good price. Thank you for your feedback.

Kind Regards
11-Mar-2019 Kerosene order
Great, as usual - but this is the last time I will do this unless there is a significant change because saying the same thing repeatedly diminishes its meaning. Thank you for your feedback.

Kind Regards
10-Mar-2019 Kerosene order
Efficient Thank you for your feedback.

Kind Regards
10-Mar-2019 Kerosene order
The delivery was fine but they were 11 litres short on the delivery. I’ve heard nothing back .... so far Thank you for your feedback. I will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
09-Mar-2019 Kerosene order
Very quick delivery, which we were impressed with. However, an important factor for me is the communication in oil delivery, as both I and my partner work full time, so arrangements have to be made to allow for access for deliveries. Although I ticked the box to notify me wh
Very quick delivery, which we were impressed with. However, an important factor for me is the communication in oil delivery, as both I and my partner work full time, so arrangements have to be made to allow for access for deliveries. Although I ticked the box to notify me when the delivery would occur, no communications were received- it was pure luck that I was at home on the day of delivery. With the confirmation of delivery, the review would have been 5 stars.
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Thank you for your feedback. please accept our sincere apologies, i can assure you i will pass your feedback over to the relevant department.

Kind Regards
09-Mar-2019 Kerosene order
Do not use this clown show of a company! I ordered oil to be delivered in a baby tanker as we have a narrow drive. First time it turned up the driver just knocked on the door and said he can’t deliver as it needs a baby tanker. Told him that’s what I had ordered, he said he
Do not use this clown show of a company! I ordered oil to be delivered in a baby tanker as we have a narrow drive. First time it turned up the driver just knocked on the door and said he can’t deliver as it needs a baby tanker. Told him that’s what I had ordered, he said he would go back to the depot (which is 2 miles down the road) and let them know but I also decided to ring and make sure they deliver in a baby tanker ASAP.

A few days pass with no update so I decide to ring and am told it will be delivered that week. I can’t count how many times I had expressed it needs to be a baby tanker and was told that its fine and it was noted on all documents for the order. A few more days pass and still nothing so I ring again and apparently they had tried to deliver in another large tanker. Only this time the driver didn’t bother informing me he had tried so I was unaware.

I ring up to see why their company is such a joke and can’t get a simple order correct only to be told I hadn’t ordered a baby tanker. Fuming isn’t the word, especially when they had tried to deliver in a large taker before surely there would be a reason why deliver wasn’t completed before and appropriate action recorded on the system for next time. Not to add the many times I had spoken to them and asked if my request for a baby tanker is noted which they confirmed.

Next comes the funny part, after allot of back and forth where they didn’t seem to care I asked for a refund so I will purchase somewhere else and it needed to be a same day transfer as I personally don’t that sort of money to order more but wait 7-10 working days for money to be put back in our account. They said they can’t do this but had made a final promise to deliver the oil the next day in a baby tanker. Reluctantly I accept this as we were getting pretty desperate and deliver times with other companies we be a few days anyway.

Giving them another chance I receive a call at the end of the day saying their one baby tanker is actually off the road and don’t know when it will be working again. Not helpful and to be honest wasting my time which I could have spent trying to find another company to complete a deliver that this company simply can’t. Finally after lots of pushing it was agreed my money would be transferred back the very next day as they had missed the cut off for transfer that day. I accepted this and stressed for them to make sure it is.

Guess what, it wasn’t and I’m still chasing 4 days later.

So the moral of this story is, if you need heating oil don’t use heatingoil.co.uk who I believe are called Certas. Might be a few quid cheaper than others but the time wasted and complete lies from them isn’t worth the hassle.

We only moved onto the property a couple of weeks ago so this is our first time on oil but makes me wish we could convert to gas!

I’ll be interested to hear the companies response to this post as I’m sure they won’t take responsibility for their failings just like when I rang them and tried to make out it was my fault for not ordering a baby tanker.

If they would still like to dispute this then I do have evidence of all the **** ups and new promises you made above which I am more than happy to make public.

After borrowing some money, I have now found a local company that has a baby tanker and am expecting a deliver after the weekend. If you need oil or anything that this company might sell go on boilerjuice or other websites. Just make sure the order isn’t being put through Certas as you can expect it to not be delivered but they will take your money straight away and you will have to fight to get it back.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you directly regarding this.

Kind Regards
04-Mar-2019 Kerosene order
delivered within time limit Thank you for your feedback.

Kind Regards
01-Mar-2019 Kerosene order
Had 2 men deliver oil. Some flowers crushed which I expected and then when taking hose back to tanker bits of oil dripping over my grass where my poultry free range and could actually smell the oil which I have never experienced before. Also checked the tank 2 days later to
Had 2 men deliver oil. Some flowers crushed which I expected and then when taking hose back to tanker bits of oil dripping over my grass where my poultry free range and could actually smell the oil which I have never experienced before. Also checked the tank 2 days later to find the cap hadn't been screwed on and just left on the top! Luckily we had no rain and none of my chickens had fallen in. The two men must have been in a rush for neither to realise to screw the lid back on.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
28-Feb-2019 Kerosene order
No nonsense no fuss next day delivery. Thank you for your great feedback !
28-Feb-2019 Kerosene order
Guaranteed service every time! Would not go anywhere else! Highly recommended!
Cheers guys
Thank you for your great feedback :)
28-Feb-2019 Kerosene order
Considering that I have yet to get my oil after 11 days, I think very little, you have my money I have no oil. So sorry to hear this , please accept our sincere apologies. i can assure you i will get pass your feedback over to the relevant department and get someone to contact you directly regarding this.

Kind Regards
28-Feb-2019 Kerosene order
Delivered in 2 days. Driver excellent Thank you for your feedback.

Kind Regards
26-Feb-2019 Kerosene order
Certas/Heating Oil were awful, 2 weeks after my online order I had still not received my oil.I was given 2 different delivery dates. On the first date I stayed in to take delivery, but no-one turned up. On the second date, they turned up with a normal tanker. We live up a ti
Certas/Heating Oil were awful, 2 weeks after my online order I had still not received my oil.I was given 2 different delivery dates. On the first date I stayed in to take delivery, but no-one turned up. On the second date, they turned up with a normal tanker. We live up a tiny track and had repeatedly told them that we needed a baby tanker - both on the online order and in the notes section. The driver tried as hard as he could and dragged the hose as far as he could, but he couldn't get close enough. No-one had told him a baby tanker was required!

When I phoned Heatingoil.co.uk to complain, I was told they were a completely separate company to Certas and they don't get to see the online order details. I made him aware that they were in fact the same company - heating oil.co.uk is a trading name of Certas! They then said they didn't know when they could make a delivery - possibly 3 days later (taking us into 3 weeks since the order was made!)

I have now asked for a refund and will go back to my original supplier. I only used Heating Oil as they gave the best price, but with the time lost with the hassle/phone calls, I wish I had stayed with my normal supplier. I have requested a refund - this will take 5-7 working days, but possibly 2 weeks!! An absolute shambles, please avoid. I read all the reviews before placing my order and thought I could trust the service - but apparently not!
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So sorry to hear this, i can assure you i have passed your feedback over to the relevant department who will be in contact with you directly regarding this.

Kind Regards
24-Feb-2019 Kerosene order
Brilliant. Thank you for your feedback.

Kind Regards
23-Feb-2019 Kerosene order
Delivered within time window and notified of exact delivery day. Thank you for your great feedback.

Kind Regards
22-Feb-2019 Premium order
Good all round service, competitive prices and prompt delivery.
I will buy from Heatingoil again and recommend the company to others.

RG
Thank you very much for your great feedback.

Kind Regards
22-Feb-2019 Kerosene order
They supplied oil at short notice at a better price than any of their competitors. On line order very easy. Thank you for your great feedback.

Kind Regards
22-Feb-2019 Kerosene order
Very polite delivery man. Prompt and easy,done. All you need. Thank you for your great feedback.

Kind Regards :)
22-Feb-2019 Premium order
Good prices and efficient service Thank you for your feedback.

Kind Regards :)
22-Feb-2019 Kerosene order
First class! Thank you for your feedback.

Kind Regards
22-Feb-2019 Kerosene order
Best price Thank you for your feedback.

Kind Regards
22-Feb-2019 Kerosene order
Rapid delivery Thank you for your feedback.

Kind Regards
21-Feb-2019 Premium order
a very efficient service and very competitive pricing friendly delivery frivers Thank you for your great feedback .

Kind Regards
21-Feb-2019 Kerosene order
I was not aware that if you over order the amount of litres that you think you need, you don’t receive a refund on the difference. I ordered 1000 litres and only 850 would fit in the tank. I was charged for the full 1000 and my email requesting a refund for the difference wa
I was not aware that if you over order the amount of litres that you think you need, you don’t receive a refund on the difference. I ordered 1000 litres and only 850 would fit in the tank. I was charged for the full 1000 and my email requesting a refund for the difference was ignored.
I will not be using this company ever again.
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So sorry to hear this,please accept our sincere apologies. i can assure you i will pass your feedback over to the relevant department and get someone contact you regarding this.

Kind Regards
21-Feb-2019 Kerosene order
Easy to order. Delivered just in time without any fuss. Driver closed the gate after delivery! Thank your great feedback.

Kind Regards
21-Feb-2019 Kerosene order
I made an order with a baby tanker and then had the order cancelled on the expected day of delivery 5 days later being told that they didn’t have any baby tankers. By the time I found another company I had run out of oil. Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i will pass over your feedback to relevant department .

Kind Regards
21-Feb-2019 Kerosene order
Delivery was almost straight away when I was told 5-6 days which meant my tank was locked, the delivery guy put it in through the air vent which is now broken. My mobile number was available as always and I would have been there in 5 minutes. This has never happened before i
Delivery was almost straight away when I was told 5-6 days which meant my tank was locked, the delivery guy put it in through the air vent which is now broken. My mobile number was available as always and I would have been there in 5 minutes. This has never happened before in the years I have used you.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass over your feedback to the relevant department and get someone to contact you regarding this.

Kind Regards
21-Feb-2019 Kerosene order
Delivered well within estimated date, friendly driver, very helpful Thank you for your great feedback.

Kind Regards
18-Feb-2019 Kerosene order
Prompt delivery and coped well with awkward access. Thank you very much for your great feedback.

Kind Regards
10-Feb-2019 Kerosene order
Excellent service, very prompt delivery at an excellent price. Customer service brilliant Thank you very much for your great feedback.

Kind Regards
08-Feb-2019 Kerosene order
Excellent service and a good price. Thank you for your feedback.

Kind Regards
06-Feb-2019 Kerosene order
The online quotation process was very easy and they provided the best price without excessive calling around on a Sunday. Delivery was within the ten working days as promised and I appeared to receive one extra litre of kerosene. Thank you for your great feedback.

Kind Regards :)
01-Feb-2019 Premium order
Faster delivery would have been appreciated. Thank you for your feedback, please accept my apologies about your delivery. I can a sure you i will pass your feedback on to the relevant department.

Kind Regards
01-Feb-2019 Kerosene order
Reasonable price, delivery quicker than forecast. Basically they just got on with the job and did everything well. Thank you for your great feedback.

Kind Regards
31-Jan-2019 Premium order
Very competitive - best on price after looking at several companies - even though some of them were also subsidiaries of Certas Energy. Ordering online was easy and delivery was earlier than expected and so all round very happy. Thank you for your great feedback.

Kind Regards :)
31-Jan-2019 Kerosene order
Very helpful & delivery when stated with a friendly serviceGreat Thank you for your kind feedback.

Kind Regards
28-Jan-2019 Kerosene order
It delivers what it promised. No Comment
24-Jan-2019 Kerosene order
Cheapest of all the options I tried; and delivered quickly and efficiently. Thank you for your feedback

Kind Regards :)
23-Jan-2019 Premium order
Delivered on time and a good price for the oil Thank you for your feedback

Kind Regards
22-Jan-2019 Premium order
When we placed the order we were given a delivery of one week and though it was delivered within that time we had 4 different delivery dates and 3 cancellations within that week. And when you complain all I got told was that they had a week in which to deliver. Even after th
When we placed the order we were given a delivery of one week and though it was delivered within that time we had 4 different delivery dates and 3 cancellations within that week. And when you complain all I got told was that they had a week in which to deliver. Even after they were told we had no heating.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.

Kind Regards
22-Jan-2019 Kerosene order
Delivery service pathetic. Would never use them again
Thank you for your feedback, I have checked your Heating Oil account and can confirm your delivery was delivered within our agreed time frame, please email our dedicated Customer Relations team on Customer.Relations@cert
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21-Jan-2019 Kerosene order
Quick delivery at a very good price. Will be ordering again. Excellent. Thank you for your feedback

Kind Regards
19-Jan-2019 Kerosene order
Fully recommend, Thank you for your great feedback

Kind Regards
16-Jan-2019 Kerosene order
Price Good.Delivery excellent. Thank you for your great feedback !
12-Jan-2019 Kerosene order
They found the property easily and delivered on time. Thank you for your feedback.
10-Jan-2019 Kerosene order
They offered me a good price and a short delivery time and beat the latter. Thank you for your feedback :)
10-Jan-2019 Kerosene order
Simple to order and was the best price. Oil arrived within a couple of days. Thank you for your great feedback :)
08-Jan-2019 Kerosene order
Fantastic service very polite driver very reasonable prices will be using from now on 5 STAR SERVICE :) Thank you for your great feedback :)
08-Jan-2019 Kerosene order
Hassle free online ordering (even though I was unsure as to whether I could use a standard delivery truck, or needed a small one!)

Delivery was posted as 6-10 days (over Christmas break) and it arrived two working days later :O

No complaints here, altho
Hassle free online ordering (even though I was unsure as to whether I could use a standard delivery truck, or needed a small one!)

Delivery was posted as 6-10 days (over Christmas break) and it arrived two working days later :O

No complaints here, although it would have been nice to be forewarned about the rapid delivery - I was very lucky to see the truck go past and say ... erm, that's who I ordered oil from. I popped out to see the truck stopped, looking for our address and guided them back to us.

Very courteous driver, who was extremely careful with the delivery because the delivery was faster than expected I was not 100% sure that the whole amount would fit in the tank. It did, and the driver pumped the last few 50l batches slowly just in case.

Will definitely be using them again :)
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Thank you for your great feedback :)
06-Jan-2019 Premium order
Delivery was within 24hours, even though the 6 day option was choosen Thank you for your great feedback !
06-Jan-2019 Kerosene order
Best value in the market, fastest delivery I’ve ever had, next day for a standard price!!!! Lucky I know but still good, will definitely use again Thank you for your great feedback :)
03-Jan-2019 Kerosene order
Effeicient. Prompt. Thank you :)
01-Jan-2019 Kerosene order
Excellent service, fast delivery easy to use website. Thank you for your feedback :)
31-Dec-2018 Kerosene order
Delivered less fuel than paid for, delivery date at their convenience not ours , total bad experience. Really sorry to hear this, unfortunately our driver under delivered by 2 litres, i have checked your account and can see a debit adjustment has been completed to reflect this.

Kind Regards
30-Dec-2018 Kerosene order
I paid extra to have a delivery before Christmas. When I phoned, I was told the delivery was going to be on 27th December. I wasn't happy! However, my oil was delivered on Christmas Eve and for that, I am very grateful to all involved, from admin to the lovely driver Thank you for your feedback.
29-Dec-2018 Kerosene order
Excellent service ordered just before xmas it said 2-6 days for delivery but it came the next day .we were so happy as were out of oil so we had a nice warm xmas Thank you for your great feedback

Kind Regards
28-Dec-2018 Kerosene order
very prompt good service Thank you :)
27-Dec-2018 Kerosene order
Great service delivered quickly and before Christmas, and cheaper quote than others , would recommend Thank you for your feedback :)
27-Dec-2018 Kerosene order
Service 1st class delivered within 2 da8 Thank you for your feedback

Kind Regards
23-Dec-2018 Kerosene order
Website suggested it had crashed and had to call to make sure my order had been processed
Took payment many days before delivery
Delivered more than 10 days from order
Thank you for your feedback.
22-Dec-2018 Premium order
I had problems ordering on line as it would not accept my order. Tried again and got a message to telephone. On doing so I was told that the purchase of oil had gone through twice but they had cancelled the second order and no payment taken, however, I later found out I h
I had problems ordering on line as it would not accept my order. Tried again and got a message to telephone. On doing so I was told that the purchase of oil had gone through twice but they had cancelled the second order and no payment taken, however, I later found out I had been charged twice. Contacted Heating Oil and was refunded the money. The good thing was the oil arrived on the date it was promised.
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Thank you you for your feedback, please accept my sincere apologies for the website error unfortunately we had a temporary error on the site , i can now confirm this has now been resolved.

Kind Regards
22-Dec-2018 Kerosene order
Easy ordering, good time delivrery, very nice polite delivery man, even closed the gate well afterwards Thank you for your feedback :)
22-Dec-2018 Premium order
Always 100% reliable. Thank you Thank you for your great feedback :)
22-Dec-2018 Premium order
.. Thank you :)
22-Dec-2018 Kerosene order
Very quick service and very reasonable price Thank you for your feedback !
22-Dec-2018 Kerosene order
Good price, quick delivery. A small tanker was required due to difficult access. The driver coped with this without complaint. Thank you for your feedback :)
21-Dec-2018 Kerosene order
Fast and efficient, delivered when promised Thank you for your great feedback.
21-Dec-2018 Kerosene order
Great service as normal Thank you for your feedback.
21-Dec-2018 Kerosene order
Very easy to order. Delivery was within timescale stated. Delivery man very polite and helpful. Definitely will be a regular customer 🙂 Thank you for your great feedback :)
21-Dec-2018 Kerosene order
Very professional from ordering to delivery.
Friendly helpful driver
Thank you for your great feedback :)
20-Dec-2018 Kerosene order
that i was very satisfied with the service including the delivery. Thank you for your feedback.
20-Dec-2018 Kerosene order
Ordering and delivery were on time and went very smoothly, no order number was provided on the order confirmation, which would have made order identification difficult in the event of problems, and no prices mentioned on the invoice, so had to annotate by hand for our record
Ordering and delivery were on time and went very smoothly, no order number was provided on the order confirmation, which would have made order identification difficult in the event of problems, and no prices mentioned on the invoice, so had to annotate by hand for our records.
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Thank you for your feedback.
20-Dec-2018 Kerosene order
Very good service Thank you :)
19-Dec-2018 Premium order
Easy website and speedy and efficient delivery Thank you for your feedback !
18-Dec-2018 Kerosene order
Charged twice for the same order as payment screen didn't work properly and had to be given a refund. Heatingoil.co.uk didn't honor the money off voucher they had sent me...shameful!.
Cant see any orders on my account, just nothing seems to work, so I didn't know when t
Charged twice for the same order as payment screen didn't work properly and had to be given a refund. Heatingoil.co.uk didn't honor the money off voucher they had sent me...shameful!.
Cant see any orders on my account, just nothing seems to work, so I didn't know when the order was coming. Delivery did arrive in time scale but not nearly as fast as Boiler juice or Fuelfighter.
Totally disappointing...wont be using them again
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Really sorry to hear this, unfortunately we had an issue with our Heating Oil website please accept my sincere apologies for any inconvenience caused. I have looked into your money off voucher and at the time of order this was invalid due to it being over the expiry date.
Really sorry to hear this, unfortunately we had an issue with our Heating Oil website please accept my sincere apologies for any inconvenience caused. I have looked into your money off voucher and at the time of order this was invalid due to it being over the expiry date.

Kind Regards
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18-Dec-2018 Kerosene order
quick delivery easy to order but did not ring before delivery Thank you for your feedback, really sorry you did not receive your call prior to delivery i will feedback this back to the relevant department.

Kind Regards
18-Dec-2018 Kerosene order
Great service from you. Much better prices and delivered earlier than delivery date. Thank you. Would definitely recommend you.☺ Merry Christmas Thank you for your great feedback :) Merry Christmas
17-Dec-2018 Kerosene order
Cheap price and fast delivery but web site not working properly and order went through twice. So did two payments money came out of my account instantly but took 6 working days for my £500 come back to my account. Lucky The money was in my account. For someone in the breadli
Cheap price and fast delivery but web site not working properly and order went through twice. So did two payments money came out of my account instantly but took 6 working days for my £500 come back to my account. Lucky The money was in my account. For someone in the breadline that could have been crippling!
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Please accept my sincere apologies for this error, this has been reported to our Digital Team and the problem has now been rectified.

Kind Regards
17-Dec-2018 Kerosene order
As competitive with pricing and reliable with delivery as always. Thank you. Thank you for your great feedback :)
17-Dec-2018 Kerosene order
The website said the payment had not gone through. So I rang the number on the error message and was told the price was higher over the phone so to try the website again So I tried again and it reported the payment had not gone through again. So I gave up and tried another s
The website said the payment had not gone through. So I rang the number on the error message and was told the price was higher over the phone so to try the website again So I tried again and it reported the payment had not gone through again. So I gave up and tried another supplier. I then got two order confirmation emails. . So I rang back and spoke to someone else who checked and both orders had gone through, so I told her to cancel both. I'm yet to receive confirmation that payment will not be taken. No oil has been delivered from that source. Shocking customer care. The number given on the error message connects you to sales staff who don't know and don;t care about the website.
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Really sorry to hear this, i can confirm i have fed this back to our IT department. Please accept my sincere apologies.

Kind Regards
16-Dec-2018 Kerosene order
Good prices.Easy to order. Prompt delivery. Excellent Thank you for your great feedback !
16-Dec-2018 Kerosene order
How quickly the oil was delivered and a easy service to order. Would definatly use again Thank you very much for your feedback :)
16-Dec-2018 Kerosene order
I’ve used heatingoil.co.uk before with no troubles, however this time was slightly different.
I ordered on the 6th and chose 2-5 day delivery (I couldn’t pick next day as the option had disappeared off the website at the time)
So, when the 13th arrived and still n
I’ve used heatingoil.co.uk before with no troubles, however this time was slightly different.
I ordered on the 6th and chose 2-5 day delivery (I couldn’t pick next day as the option had disappeared off the website at the time)
So, when the 13th arrived and still no oil, I decided to call them to see what was going on. The person on the phone was polite, however didn’t seem to care that my oil was already 2 days late (not even a simple ‘sorry’) and I was told my oil was out for delivery that day.
So I said thank you and hung up, relieved that I was going to not be freezing cold that night and could wash in hot water again! We waited, 5 o’clock rolled about, nothing. We waited and waited and waited- when it hit 9 we decided it obviously wasn’t coming then either.
Our oil finally turned up on the 14th- 8 days after it was ordered for 2-5 day delivery!
We haven’t been offered any kind of refund for the extra money we paid for quicker delivery that didn’t happen and we did not receive a single apology or explanation for the delay. When we did call up, all we were given was a lie.
I understand it’s probably a busy time of the year, but don’t offer something if you can’t deliver it.
Next time I need oil, I’ll probably be looking elsewhere.
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No Comment
15-Dec-2018 Kerosene order
was the best value around and delivery was on time Thank you :)
15-Dec-2018 Kerosene order
The worst ever canceled order will never use again. No Comment
15-Dec-2018 Kerosene order
My first time using the website and my order appeared to go well but at the end of the transaction a message appeared to say that although my payment had been taken the order had not been accepted. On contacting the company by telephone they said that the order had been acc
My first time using the website and my order appeared to go well but at the end of the transaction a message appeared to say that although my payment had been taken the order had not been accepted. On contacting the company by telephone they said that the order had been accepted and that everything was OK.
The oil did get delivered very quickly but the uncertainty was slightly disconcerning.
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Please accept my sincere apologies, i can confirm i have reported this issue to our IT team.

Kind Regards
15-Dec-2018 Kerosene order
Service well within the time frame stated. marginally cheeper than Boilerjuice! Thank you for your great feedback :)
15-Dec-2018 Kerosene order
Great. No Comment
15-Dec-2018 Kerosene order
Rubbish. The price was competitive. I was promised delivery by 12th December, I phoned to chase it & was told it was scheduled for the next day, I waited in all day, when it hadn't arrived by four I phoned to see where it was & was told the delivery vehicle had broken down.
Rubbish. The price was competitive. I was promised delivery by 12th December, I phoned to chase it & was told it was scheduled for the next day, I waited in all day, when it hadn't arrived by four I phoned to see where it was & was told the delivery vehicle had broken down. It was then rescheduled for Saturday morning, I pointed out I had an appointment & it would need to be early on checking the following day, I was told I was first on the list. It's nearly 11am & i'm still waiting, I will miss my other appointment. Truly dreadful service
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No Comment
15-Dec-2018 Kerosene order
Excellent service, and excellent price, happy to recommend 👍👍👍 Thank you for your great feedback :)
15-Dec-2018 Kerosene order
Answered phone first time - was cut off
Also deliver oil when requested - requested 19th delivered on 6th - thereby not requiring as much oil as ordered and will necessitate a refill before spring instead of late April or May
Thank you for your feedback.
14-Dec-2018 Kerosene order
Quick and easy. Thank you :)
14-Dec-2018 Kerosene order
I ordered on line and had a problem so spoke to someone on the phone. The lady was very helpful and was going to honour the price but as I was talking to her my order came through. Was left a message to say when my oil was being delivered. The delivery man was lovely and ch
I ordered on line and had a problem so spoke to someone on the phone. The lady was very helpful and was going to honour the price but as I was talking to her my order came through. Was left a message to say when my oil was being delivered. The delivery man was lovely and chatty. Would recommend using them to anyone and will use again. The price on line was very competitive.
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Thank you for your great feedback :)
14-Dec-2018 Kerosene order
Price, speed of delivery and communication No Comment
14-Dec-2018 Kerosene order
All good apart that again instead small tanker they send a normal size 18 tonnes lorry. Looks like no one is reading comments attached to orders. Lucky our drive was dry otherwise lorry will stuck again. Really sorry to hear this, i will ensure this is fed back to the relevant department.

Kind Regards
13-Dec-2018 Kerosene order
Fast delivery great price friendly delivery driver thank you Thank you very much for your great feedback !
13-Dec-2018 Kerosene order
Ordered and paid on 3/12/18. They phoned twice to set up next day delivery. On each pre arranged delivery day there was no show. It is now 13/12/18 - 10 days later and I'm still waiting!
Good price but very poor service.
Really sorry to hear this, please accept my sincere apologies for the delay in receiving your delivery and for any inconvenience caused. I have checked your account and can confirm your delivery has now been made.

Kind Regards
13-Dec-2018 Kerosene order
Great service Thank you !
13-Dec-2018 Kerosene order
Cheapest price on the day, easy to transact with and heating oil was delivered as expected. Thank you for your feedback :)
13-Dec-2018 Kerosene order
Such an easy purchase! Never used Heating Oil before, and rang customer services with a question - no waiting on the line for ages and question answered immediately with courtesy. The price was less than other companies, and delivered in 2 days! Will definitely use again. Thank you for your great feedback !
12-Dec-2018 Kerosene order
The oil arrived well within the predicted timeline and the driver was able to fill the tank by a separate fill point even though we couldn't open the lock. Thank you for your feedback.
12-Dec-2018 Kerosene order
I received the order yesterday (Tuesday), the last day originally indicated.
However I had a message on my mobile on Thurday last week saying it would be delivered last Friday. At the very end of Friday I had a call from Certas Energy to say the deliverywould pot actu
I received the order yesterday (Tuesday), the last day originally indicated.
However I had a message on my mobile on Thurday last week saying it would be delivered last Friday. At the very end of Friday I had a call from Certas Energy to say the deliverywould pot actually be made until Monday or Tuesday and promising another message at the start of the week. This message did not come until sometime Tuesday morning.
I therefore found that I was confined to home for Friday, Monday and Tuesday, so the failure of the Friday delivery turned out to be pretty inconvenient!
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Thank you for your feedback, please accept my sincere apologies for they lack of communication regarding your delivery date.

Kind Regards
11-Dec-2018 Kerosene order
Ordered, delivered,so simple, no telephone bartering for a price, Thank you for your feedback.
11-Dec-2018 Kerosene order
Shockingly bad, will never use them again. Really sorry to hear this, if you email some more detail to Customer.Relations@Certasenergy.co.uk we can try get this resolved for you.

Kind Regards
11-Dec-2018 Kerosene order
Communication regarding delivery could have been better Really sorry to hear the communication wasn't great during your delivery, please accept my sincere apologies for this.

Kind Regards
11-Dec-2018 Kerosene order
Excellent service!..... Competitive price and NO service charge unlike another well known online Boiler oil supplier! Thank you very much for your feedback :)
10-Dec-2018 Kerosene order
Best price I could find online and fast delivery too. What more could you ask for really? Thank you for your great feedback :)
10-Dec-2018 Kerosene order
I asked to be telephoned the day before you delivered, so the back gate could be unlocked, this did not happen, he just turned up.
It was fortunate that my wife was in so that we could take delivery of the oil.
Please accept my sincere apologies for not receiving notification regarding your delivery, i have requested your account to be updated for any future deliveries.

Kind Regards
10-Dec-2018 Kerosene order
they were late in delivery but the price was good and the delivery driver was swift and polite Thank you for your feedback.
09-Dec-2018 Kerosene order
Ordered online. Website told me my payment had not gone through but then received confirmation of order email. Very contradictory. Waited eight days and then contacted company to find out a delivery date. Woman who answered phone was very abrupt and unhelpful. Said she was o
Ordered online. Website told me my payment had not gone through but then received confirmation of order email. Very contradictory. Waited eight days and then contacted company to find out a delivery date. Woman who answered phone was very abrupt and unhelpful. Said she was only in "sales" and going home at 2.30pm. Asked if there was anyone else there that could phone me back after 2.30pm to confirm delivery date. Women very rude so asked if a manager could phone me back. Later that day a very apologetic polite man phoned me back and answered my query. Then got e-mail and text notification concerning delivery times. Great! Don't understand why woman from "sales" could not have had same attitude as man who phoned me back later in the day. Not sure I'll use them again.
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Please accept my sincere apologies for the service you have received, i can confirm one of our Sales Managers will be giving you a call.

Kind Regards
09-Dec-2018 Kerosene order
Delivered on time without problem. A good price. Payment more straightforward than in the past. Thank you for your feedback.
08-Dec-2018 Kerosene order
Best value for money Thank you :)
08-Dec-2018 Kerosene order
Quicker delivery than stated at a good price Thank you for your feedback.
08-Dec-2018 Kerosene order
Very good Thank you :)
08-Dec-2018 Kerosene order
Quick and easy and cheaper than the rest. Delivered early too! Thank you for your feedback.
08-Dec-2018 Kerosene order
Fast delivery,friendly and helpful drivers and best prices.What more could anyone want! Thank you for your great feedback !
08-Dec-2018 Premium order
A1 :)
07-Dec-2018 Kerosene order
Great service - delivered on the 5th day and will order again Thank you for your feedback :)
07-Dec-2018 Kerosene order
Very good service
The price was brilliant
Would recommend to others
Thank you :)
07-Dec-2018 Kerosene order
Very easy and competitive. Delivered without fuss on the day and at the time they said. Thank you for your feedback.
07-Dec-2018 Kerosene order
As a oil user the most important part is the price you have to pay and Heating Oil was the best around Thank you :)
07-Dec-2018 Kerosene order
The ordering system was easy,the price competitive & despite not paying for fast delivery the oil arrived within five days.
I’m delighted with this company & will certainly use them again.
No Comment
07-Dec-2018 Kerosene order
Very good service. Web site had a wobbly during confirming payment but staff once I phoned them were very helpful. Delivery was earlier than I had been told to expect by a few days. No Comment
07-Dec-2018 Premium order
Good communication good price and really pleasant delivery driver Thank you for your feedback :)
07-Dec-2018 Kerosene order
Just one phonecall. Thank you for your feedback.
07-Dec-2018 Kerosene order
The only gripe we had is you couldn’t give us a estimated time of arrival waiting in all day!! Arrived at 3.45 if you had said pm the whole day wasted Thank you for your feedback, unfortunately at the moment we are unable to provide time details for deliveries, this is something we will hopefully bring in soon. However please accept my sincere apologies the the inconvenience caused.

Kind Regards
07-Dec-2018 Kerosene order
Very disappointing. I paid extra for a faster delivery and it came after 6 days so ended up being standard service.. when I queried a refund for the fast delivery they told me that they don't hold details of the delivery status so could not refund the difference. Thank you for your feedback, i can assure you someone will be in contact with you regarding this.

Kind Regards
06-Dec-2018 Kerosene order
Prompt delivery, friendly driver.
Overall excellent service
Thank you for your great feedback :)
06-Dec-2018 Kerosene order
Ordered via app, error message told me the payment had gone through but not the order!! Had to phone them, was told to expect oil in a couple of days, on Thursday. Oil did not arrive so had to phone again, was informed that previous information was incorrect and oil would
Ordered via app, error message told me the payment had gone through but not the order!! Had to phone them, was told to expect oil in a couple of days, on Thursday. Oil did not arrive so had to phone again, was informed that previous information was incorrect and oil would not arrive until Monday. Oil did arrive and delivery was excellent, must have been very early as woke up to find delivery note. Delivery driver very quiet so 5 stars for him but only a generous 3 for the rest. Have used before and had no problems, will not use app again will just phone in future.
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Thank you for your kind comments regarding our driver. Please accept my sincere apologies for the issues you suffered when using our app i will be sure to pass these over to the relevant department.

Kind Regards
06-Dec-2018 Kerosene order
Received a courtesy telephone call day before oil was to be delivered, saying what time I could expect the delivery. It was delivered within the time frame given - very satisfied with the whole service. Thank you for your great feedback !
06-Dec-2018 Kerosene order
Oil appeared as if by magic. Thank you for your feedback !
06-Dec-2018 Kerosene order
Great prompt service hassle free and best price. Thank you :)
06-Dec-2018 Premium order
The website is easy to navigate. The delivery is quick and done with little fuss and if there are any queries or problems, the staff are very friendly and helpful. Thank you for your great feedback :)
05-Dec-2018 Kerosene order
They didn't notify me when they were coming to deliver. I have yet to hear about the refund for the small amount of oil that wouldn't fit in my tank. Thank you for your feedback, i can see from your account we sent you a text notification on 29/11/2018 advising of your delivery, apologies if you never received this.

Kind Regards
03-Dec-2018 Kerosene order
Excellent order one morning delivered in the afternoon. I was lucky tanker had some left over so dropped it into my place on his way back to yard. Thank you very much. Excellent price as well (in comparison that is) Thank you very much for your great feedback :)
03-Dec-2018 Kerosene order
great price and great service Thank you !
03-Dec-2018 Kerosene order
I have put 5 Stars up because I ordered the fuel 2 days before and 2 days later it turned up and the driver very good and he made a new friend my dog (Boarder Collie) and he helped me out to getting the pipe into the tank Thank you very much for your great feedback :)
03-Dec-2018 Kerosene order
On time. Courteous staff to talk to Thank you :)
03-Dec-2018 Premium order
Oil was delivered within the 6-10 window. Excellent service! Thank you for your feedback.
03-Dec-2018 Premium order
Straightforward no fuss transaction, good price, with text info on when delivery expected. Thank you for your feedback !
03-Dec-2018 Kerosene order
I had problems with the website when making payment. I was directed to call a telephone number to confirm payment which I did. The customer service advisor advised me that my payment had gone through but I should call again if it didn't show up on my bank account within tw
I had problems with the website when making payment. I was directed to call a telephone number to confirm payment which I did. The customer service advisor advised me that my payment had gone through but I should call again if it didn't show up on my bank account within two days.

The payment is showing on my bank statement but I have yet to receive my oil delivery.
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Thank you for your feedback, please accept my sincere apologies for the payment confusion. I have checked your account and can confirm we have successfully completed your delivery.

Kind Regards
03-Dec-2018 Kerosene order
Easy to use prompt service. Delivery driver who was very polite Thank you :)
02-Dec-2018 Kerosene order
Very impressed with the speedy delivery & speedy, no quibble refund of money over-paid when I ordered more than I needed. Would definitely recommend. Thank you. Thank you very much for your feedback :)
02-Dec-2018 Kerosene order
Excellent service.arrived 2 days quicker and cheaper than the local oil consortium. Thank you very much for your feedback !
02-Dec-2018 Kerosene order
Speedy delivery and value price Thank you :)
02-Dec-2018 Kerosene order
Good service, arrived quickly, but asked for small tanker with order, large one came and caused a horrendous mess with my drive.No fault of driver, who was extremely helpful. Thank you for your feedback, please accept my sincere apologies for the incorrect tanker being sent. I will ensure your comments are passed on.

Kind Regards
02-Dec-2018 Kerosene order
Came when they said they would. Did what they said they would. Oil was cheaper than boiler juice. Would recommend Thank you for your feedback.
01-Dec-2018 Kerosene order
3 different times I was told my oil was going to delivered and it never turned up.
Paid extra to get it delivered 2-5 days it eventually took 8.
Would have been nice to have been phoned by customer service to say they were not able to make delivery, but nothing.
3 different times I was told my oil was going to delivered and it never turned up.
Paid extra to get it delivered 2-5 days it eventually took 8.
Would have been nice to have been phoned by customer service to say they were not able to make delivery, but nothing.
I was told they would ring me back with an update, but never happened.
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Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I can see unfortunately your delivery was delayed due to a vehicle breakdown. However i will pass your feedback on to the relevant department.

Once aga
Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I can see unfortunately your delivery was delayed due to a vehicle breakdown. However i will pass your feedback on to the relevant department.

Once again please accept my apologies for any inconvenience caused.


Kind Regards
Read more
01-Dec-2018 Premium order
Good price and very helpful customer service when we had a problem with delivery. Took one star off due to no notification of actual delivery day - nearly missed it. Had problem with actual delivery firm misreading order and not bringing enough oil, but all sorted by next mo
Good price and very helpful customer service when we had a problem with delivery. Took one star off due to no notification of actual delivery day - nearly missed it. Had problem with actual delivery firm misreading order and not bringing enough oil, but all sorted by next morning. HeatingOil.co.uk very helpful in sorting out.
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Thank you for your feedback.
01-Dec-2018 Kerosene order
Still not had my oil delivered, the expected date has been missed, I have phoned customer services 6 times in 3 days with a different story every time and numerous promises of returned calls which have never happend, I have still not had my delivery and have no confidence or
Still not had my oil delivered, the expected date has been missed, I have phoned customer services 6 times in 3 days with a different story every time and numerous promises of returned calls which have never happend, I have still not had my delivery and have no confidence or confirmation when this will actually arrive.
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Thank you for your feedback, i am aware one of my colleges left you a message yesterday after we received your email hopefully this has now been resolved for you.

Kind Regards
01-Dec-2018 Kerosene order
Brilliant service, I ordered my oil and it said within 7days delivery, had a message the next day to say it will be delivered the following day. Wasn’t sure exactly how much oil I need so guestimated. I ordered 1100l but my tank only took 980l. Couple of days later I had the
Brilliant service, I ordered my oil and it said within 7days delivery, had a message the next day to say it will be delivered the following day. Wasn’t sure exactly how much oil I need so guestimated. I ordered 1100l but my tank only took 980l. Couple of days later I had the difference refunded back to me.

Very happy with the service, it was easy and stress free
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Thank you for your great feedback!
01-Dec-2018 Kerosene order
No hassle so 5* service.
Thankyou
Thank you for your feedback :)
30-Nov-2018 Kerosene order
Great price,, Delivered on time by a courteous driver. Thank you very much :)
30-Nov-2018 Kerosene order
On line ordering easy - delivery as advised - pleasant driver. Thank you for your feedback :)
30-Nov-2018 Kerosene order
Excellent service and earlier than expected delivery!! Plus no service charge!! No Comment
30-Nov-2018 Kerosene order
I was really happy with the help I got as I could not do the order on line, but then it all seemed to go down hill as they took the money out of my bank twice putting me over drawn so had to chace this up and then i got another deliver of all turn up so had to turn the drive
I was really happy with the help I got as I could not do the order on line, but then it all seemed to go down hill as they took the money out of my bank twice putting me over drawn so had to chace this up and then i got another deliver of all turn up so had to turn the driver away.
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Thank you for your feedback, please accept my sincere apologies for this error and for the inconvenience this may have caused.

Kind Regards
30-Nov-2018 Kerosene order
Very quick service, no hassle. Thank you :)
29-Nov-2018 Kerosene order
delivery within promised time...easy to use Thank you :)
29-Nov-2018 Kerosene order
Competitively priced and good customer services Thank you :)
29-Nov-2018 Kerosene order
Coped well with my limited and very narrow access. Advised on preparing the oil tank for inspection.
Prompt service.
Thank you for your feedback :)
29-Nov-2018 Kerosene order
Never again. Rather pay the £2.99 with Boilerjuice. I had to ring them over a week later. They claimed my order wasn't even processed. I said my card was charged and the assured it was being delivered the following day. 2 days in a row no delivery. Chap on the other end said
Never again. Rather pay the £2.99 with Boilerjuice. I had to ring them over a week later. They claimed my order wasn't even processed. I said my card was charged and the assured it was being delivered the following day. 2 days in a row no delivery. Chap on the other end said it was Certas who would deliver. So day 3 waiting game. What a farce. Even if its delivered today...nightmare company. Hardly ever had issues with Boilerjuice. Ugh!
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Thank you for your feedback and thank you for taking the time to speak with me today.

Kind Regards
28-Nov-2018 Premium order
No problem at all No Comment
28-Nov-2018 Kerosene order
The actual delivery was great and everything was left as it should be. My only criticism was the lack of communication. Upon ordering I received an w mail to tell me delivery would be 2-5 days, then nothing. I e mailed to ask when the delivery would be and got no reply other
The actual delivery was great and everything was left as it should be. My only criticism was the lack of communication. Upon ordering I received an w mail to tell me delivery would be 2-5 days, then nothing. I e mailed to ask when the delivery would be and got no reply other than an e mail to tell me I would get a reply and eventually I had to ring and ask 4 days after placing my order. Just a text or e mail to let me know when,would have been good. I did put this as my feedback last time but things have not improved in this area.
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Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I will ensure this is passed on to the relevant department.

Kind Regards
28-Nov-2018 Kerosene order
Easy ordering process and delivered on time Thank you for your feedback.
27-Nov-2018 Kerosene order
Good price and service Thank you for your feedback.
27-Nov-2018 Kerosene order
Paid extra for a 2-5 day delivery - told it would arrive latest four days arrived on the 5th. (Ordered Saturday am arrived Friday mid morning) Thank you for your feedback, i can see we delivered within our 2-5 day delivery window. Sorry we couldn't get this to you any sooner.

Kind Regards
26-Nov-2018 Kerosene order
They gave me the best price, the on-line order process was quite easy to follow and delivery was within 5 days of order Thank you for your great feedback :)
26-Nov-2018 Kerosene order
The website had problems processing card payment. Did it twice. Didn’t know if it went through. So had to ring up. He wanted to make me do it again but I checked my bank and payment had gone through!
Didn’t hear anything about delivery until the driver rang outside the
The website had problems processing card payment. Did it twice. Didn’t know if it went through. So had to ring up. He wanted to make me do it again but I checked my bank and payment had gone through!
Didn’t hear anything about delivery until the driver rang outside the house! Even thou I said give us a ring before, which I suppose u did, only 1 minute before!
Poor driver came in the dark, we never had a lorry turn up here in the dark in the small country lanes! Poor driver had a difficult time getting in and out with s six wheeler!
Then when the oil was put in the tank, the tap leaked, and so had oil coming out all over the top of the tank! I’m paying for that I said to the driver!! Can u get it in the tank! But it was a broken tap leaking, so a few litres went outside the tank! Poor especially as I had to clean up the mess the next day in day light. And kersone does smell and horrid stuff, so no excuse for a broken tap on the lorry hose surely?!
Then the lorry had to reverse down the lane, damaging all the edges of the road as he went!
Yes two stars was generous as all yr competitors do it better with no problems! We know that as this is the first time we’ve used you in thirty years here!
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Thank you for your feedback, i can assure you someone will be in contact with you directly regarding this.

Kind Regards
25-Nov-2018 Kerosene order
I was a little disappointed that it took so long to deliverer when I paid for a quick delivery. Thank you for your feedback, please accept my sincere apologies for the delayed delivery. I will ensure this feedback is passed to the relevant department.

Kind Regards
24-Nov-2018 Kerosene order
On time and efficient Thank you :)
24-Nov-2018 Kerosene order
Easy-to-follow instructions made placing an order simple and quick to do. No problem, no fuss, and delivery when expected. Thank you for your great feedback :)
23-Nov-2018 Kerosene order
Best price on the day with no service charge, unlike some. Easy to order, delivery arrived within described time limit, brought by friendly tanker driver. First time user of Heating Oil but based on this, will certainly use again, as long as their price is competitive.. Thank you for your feedback !
22-Nov-2018 Kerosene order
Found these guys from a Google search and not only did they beat my current suppliers cost they also delivered much more quickly, excellent. Would definitely recommend and use again. Thank you! Thank you for your feedback.
22-Nov-2018 Kerosene order
The delivery was at a most suitable time and was quick and efficient. Thank you Thank you for your feedback :)
22-Nov-2018 Kerosene order
There was no communication about when my oil would be delivered. The tanker arrived at 6.30 am, pulled into mine and my neighbours courtyard activating all the security lighting and waking everyone up. If I'd be told delivery would be that early I could of warned my neighbou
There was no communication about when my oil would be delivered. The tanker arrived at 6.30 am, pulled into mine and my neighbours courtyard activating all the security lighting and waking everyone up. If I'd be told delivery would be that early I could of warned my neighbours and deactivated the lights.
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Thank you for your feedback, i have checked your account and can see a text notification was sent on 15/11/208 at 14:17 advising of delivery on 16/11/2018 unfortunately we are unable to provide times for delivery in case of any unexpected delays.Please accept my sincere apol
Thank you for your feedback, i have checked your account and can see a text notification was sent on 15/11/208 at 14:17 advising of delivery on 16/11/2018 unfortunately we are unable to provide times for delivery in case of any unexpected delays.Please accept my sincere apologies for any inconvenience caused.

Kind Regards
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22-Nov-2018 Kerosene order
Excellent service delivered quickly Thank you :)
22-Nov-2018 Kerosene order
Very easy to order online and the cheapest quote by far. Received a text message the day before delivery (tick the box for notifications when ordering) Very pleasant delivery guy. Would use again. Thank you very much for your feedback :)
21-Nov-2018 Kerosene order
Good price, fast delivery and friendly delivery man No Comment
21-Nov-2018 Kerosene order
Prompt service. Delivered on time Thank you :)
20-Nov-2018 Premium order
Great service, got notice in advance of delivery as wanted to talk to driver as never had oil heating before. Driver was happy to talk me through how it all worked.
Price also good so would recommend
Thank you for your great feedback :)
20-Nov-2018 Kerosene order
Took my order over the phone as on line went wrong, still gave me the on line price. Oil came on the day expected. No trouble with delivery. Good service. Thank you very much for your feedback.
20-Nov-2018 Kerosene order
Delivered when you said you would. Driver closed the gate when leaving. All good. Thank you for your feedback :)
20-Nov-2018 Kerosene order
Deliver to the correct house. Put fuel in neighbors tank. Please accept my sincere apologies for this error and any inconvenience caused, i believe this has now been resolved however if we can be of any further assistance please email Customer.Relations@certasenergy.co.uk.

Kind Regards
20-Nov-2018 Premium order
Searched a lot of different suppliers for quotes. Heatingoil.co.uk was easily the cheapest. Delivered within the specified time period too. Thank for your great feedback !
20-Nov-2018 Kerosene order
Quick and cheap Thank you :)
19-Nov-2018 Kerosene order
Ordering process easy. Price competitive. Ordered on 2-5 day delivery and delivered on day 2. Thank you for your feedback :)

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