Testimonials

Heatingoil.co.uk

75%

Of our customers give us good ratings

Heatingoil.co.uk
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574 reviews
Date Product Score Customer Comment Our Response
22-Jun-2021 Kerosene order
Excellent price. Delivery exactly on six day window. No problem with smaller tanker provision. No Comment
21-Jun-2021 Kerosene order
I used to phone round all of the local suppliers but many of them are affiliated to the two big online oil supply search engines, so having done a comparison against BJ I once again went for Heating Oil .co UK as they were best on price. Their service is excellent I left ins
I used to phone round all of the local suppliers but many of them are affiliated to the two big online oil supply search engines, so having done a comparison against BJ I once again went for Heating Oil .co UK as they were best on price. Their service is excellent I left instructions for them to call me prior to delivery which the driver did and the whole process was very smooth.... you could even say slick!
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No Comment
21-Jun-2021 Kerosene order
Incredibly quick service but I’d have appreciated the driver putting the garden pots and stand back, he knocked over with the hose! No Comment
18-Jun-2021 Kerosene order
The oil was delivered very quickly by a pleasant and helpful driver. No Comment
18-Jun-2021 Premium order
extremely quick delivery. polite delivery driver No Comment
16-Jun-2021 Kerosene order
Service was first class. I was most impressed, very competitively priced. Unfortunately I had to cancel my order due to unforeseen circumstances. No Comment
11-Jun-2021 Kerosene order
Competitively priced, easy to order, kept informed on delivery, and delivery process was straightforward. No Comment
11-Jun-2021 Kerosene order
Always great service No Comment
10-Jun-2021 Kerosene order
From order to delivery was very quick, 4 days. The delivery driver, who has regularly delivered to us, was first class. Very courteous and helpful. Would recommend No Comment
10-Jun-2021 Kerosene order
Polite driver No Comment
08-Jun-2021 Kerosene order
I did it all online,great service and delivery was very quick.I will be a returning customer,many thanks. No Comment
07-Jun-2021 Premium order
REIMBURSE OVER PAYMENT FASTER. YOU TAKE THE MONEY FAST ENOUGH.
BAD PRACTICE. UNIMPRESSED.
No Comment
07-Jun-2021 Kerosene order
Easy to order and was delivered within days, hassle free. Thank you 👍 No Comment
05-Jun-2021 Kerosene order
The man that came seemed very polite
and delivered promptly. Keep prices low as well and please everyone!
No Comment
05-Jun-2021 Kerosene order
They were the cheapest by far, the delivery timescale was 6 days they delivered in 3, turned up, filled the tank up and were gone, nothing damaged. Very efficient. No Comment
05-Jun-2021 Kerosene order
I asked to be contacted the day before to arrange access didn’t contact me turned up while I was in work didn’t get my oil No Comment
05-Jun-2021 Kerosene order
Easy, online ordering. Prompt delivery.
Courteous and efficient delivery driver.
No Comment
03-Jun-2021 Kerosene order
Reliable and seemed good value No Comment
03-Jun-2021 Kerosene order
Very speedy in delivering No Comment
02-Jun-2021 Kerosene order
goo service great price No Comment
01-Jun-2021 Kerosene order
excellent service, once you get used to their way of ordering/delivery. they are efficient . No Comment
31-May-2021 Premium order
Efficient and friendly No Comment
31-May-2021 Premium order
Haven't received my oil yet which was ordered and paid for 11 days ago. So I can't review a purchase I am yet to receive. No Comment
31-May-2021 Kerosene order
Fast delivery, best price around. Strongly recommend anyone using this company No Comment
30-May-2021 Kerosene order
Great price and delivery within few days with courteous delivery man without paying for express delivery. No Comment
30-May-2021 Kerosene order
Price was good. Delivery arrived in good time. No Comment
27-May-2021 Kerosene order
yes I would recommend your company No Comment
26-May-2021 Kerosene order
Poor.and lacking in customer service. Debited my bank account before delivery...

Advised delivery within 6 days. Not the case. ..online voucher codes with a variety of providers were not accepted..
not able to relate why my tank was nit appropriate yet o
Poor.and lacking in customer service. Debited my bank account before delivery...

Advised delivery within 6 days. Not the case. ..online voucher codes with a variety of providers were not accepted..
not able to relate why my tank was nit appropriate yet other suppliers have found it acceptable. Genuinely believe the company has an additional agenda rather than the direct supply of oil. Will not be using again...
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No Comment
26-May-2021 Kerosene order
Easy order process, fast delivery, price in normal range
But I would like to get an electronic confirmation when the oil has been delivered as I am normally not onsite as it is a Holiday home
No Comment
26-May-2021 Kerosene order
They could try to actually deliver the goods for a start ! I’ve been told day after day that I will get it tomorrow still waiting! No Comment
26-May-2021 Kerosene order
Easy online ordering.
Fast and efficient delivery.
Very courteous driver
No Comment
26-May-2021 Kerosene order
order and delivery went ok but my delivery was sooner rather than the latest promised time and I could not quite get the last 5 litres in the tank. I presume that I am due a small refund but have heard nothing for at least a week - that's not outstanding service. No Comment
26-May-2021 Kerosene order
Excellent service No Comment
25-May-2021 Kerosene order
Good service No Comment
25-May-2021 Kerosene order
Easy to get a quote online. Competitive so I ordered what I needed - also easy online. I didn’t ask for a quick delivery, but it came promptly anyway. Our tank is quite a drag away from the road, but the driver made no fuss, gave us a cheery wave and was soon on his way. No Comment
25-May-2021 Premium order
you did not telephone as i requested the day before delivery as requested I therefore

had to go out in the poring rain to open the gate
your delivery man was very helpfull
No Comment
25-May-2021 Kerosene order
fast delivery and better price .. will be buying again and telling friends and family.. many thanks No Comment
24-May-2021 Kerosene order
Still haven’t had the oil or had any notification when it’s going to be delivered No Comment
23-May-2021 Kerosene order
The delivery driver came very early at 6.30am whilst we were in bed. He climbed over our gate and opened another from within and filled our oil tank without being allowed access. It highlighted some security problems we have and this will now be addressed. We would have awar
The delivery driver came very early at 6.30am whilst we were in bed. He climbed over our gate and opened another from within and filled our oil tank without being allowed access. It highlighted some security problems we have and this will now be addressed. We would have awarded the 5 star rating if it were not for this.
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No Comment
23-May-2021 Kerosene order
Excellent service, by polite and friendly staff, cheaper than the others I had quotes from and delivery was sooner than I had expected. No Comment
23-May-2021 Kerosene order
Can't fault the service. I ordered online and the delivery was quick and efficient and this seems to be the norm as I have had several orders previously and each time received a similar service. I am genuinely happy with this company and will be using them to supply my oil n
Can't fault the service. I ordered online and the delivery was quick and efficient and this seems to be the norm as I have had several orders previously and each time received a similar service. I am genuinely happy with this company and will be using them to supply my oil needs for the forseeable future. I live in a fairly remote area but it seems the tanker driver knows every part of the local countryside because my postcode put into a sat nav would take the driver elsewhere. Totally satisfied up to now and not so worried about running out of kerosene anymore before I get my delivery. A final mention to the drivers, one word...... professional.
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No Comment
22-May-2021 Kerosene order
prompt delivery
competitive price
No Comment
22-May-2021 Kerosene order
Really happy with service I had, from ordering to delivery, communication was spot on. No Comment
22-May-2021 Kerosene order
Reasonable price, delivered on time No Comment
21-May-2021 Kerosene order
Great service No Comment
21-May-2021 Kerosene order
The online process was simple and efficient. Delivery was earlier than quoted. I wish my account would save my information for next time as it would have made the process even smoother. No Comment
20-May-2021 Premium order
My order was accepted, the money removed from my account, but despite three emails, I did not receive a reply to any of them as to when the oil was going to be delivered. When the 6-10 day period had passed I called in desperation to find out what was happening. To my amazem
My order was accepted, the money removed from my account, but despite three emails, I did not receive a reply to any of them as to when the oil was going to be delivered. When the 6-10 day period had passed I called in desperation to find out what was happening. To my amazement my order was sitting in limbo – nowhere to be found! Fortunately the guy I talked to was very conscientious and persisted until it was found by the finance department that money had been taken from my account and therefore there must be an order somewhere? It took another half a day to find it and another half a day to sort out when it could be delivered – late of course.
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No Comment
20-May-2021 Kerosene order
Excellent service delivered with in a couple of days. Helpful driver All good thank you
Good price.
No Comment
20-May-2021 Kerosene order
Had asked for a call 24 hours in advance to open up tank area
First call from driver was to tell me he was not coming that day as the truck had broken down, had Not been advised the impending delivery.
second call to say he was 5 minutes away, AGAIN, had not had ad
Had asked for a call 24 hours in advance to open up tank area
First call from driver was to tell me he was not coming that day as the truck had broken down, had Not been advised the impending delivery.
second call to say he was 5 minutes away, AGAIN, had not had advanced warning of his delivery.
Not drivers fault, but No office communication at all advising me of delivery date.
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No Comment
19-May-2021 Kerosene order
Good price and delivered exactly on time. No Comment
18-May-2021 Kerosene order
Good online system. Polite staff when phoned and rapid delivery No Comment
16-May-2021 Kerosene order
Excellent efficient service & have never had any problems with our delivery. Their price is often cheaper than other competitors. No Comment
16-May-2021 Kerosene order
Let us know when they were coming, lucky they court us at home! No Comment
15-May-2021 Kerosene order
Their price of oil was really competative but they did not deliver on the day they texted. Had to phone. The oil came two days later. No Comment
15-May-2021 Kerosene order
Delivery man very polite and helpful. Would recommend to anyone No Comment
15-May-2021 Kerosene order
Really good service. They rang to let me know when the driver would be coming. Would recommend No Comment
15-May-2021 Kerosene order
Best price & prompt delivery. Will use again No Comment
14-May-2021 Kerosene order
Great price, quick service, driver really helpful No Comment
14-May-2021 Kerosene order
good no fuss No Comment
14-May-2021 Kerosene order
Very cheerful and friendly delivery driver., efficient as wdll No Comment
14-May-2021 Kerosene order
Delivered on time, friendly service, best price available, promo vouchers Jan Feb March. No Comment
11-May-2021 Kerosene order
Good service No Comment
11-May-2021 Kerosene order
The driver was ignorant and said he shouldn’t of delivered coz the tank was sat on stone very rude No Comment
10-May-2021 Kerosene order
I still have not received it yet No Comment
10-May-2021 Kerosene order
Very pleased with the price, communication & delivery time No Comment
10-May-2021 Kerosene order
Good Service Great Price. No Comment
09-May-2021 Kerosene order
Let down recently quite severely by a competitor broker who took over a month to process a purchase , made excuses for non-delivery and finally completely failed to drop the shipment of heating oil many days after "last delivery date".
I the ordered non-urgent from Hea
Let down recently quite severely by a competitor broker who took over a month to process a purchase , made excuses for non-delivery and finally completely failed to drop the shipment of heating oil many days after "last delivery date".
I the ordered non-urgent from Heatingoil.co.uk and the delivery was here within I think 3 days - impressive . And the driver was pleasant , cheerful , complied with all safety issues and social distancing - and impressed my partner who had waited in expecting a long vigil. Nice guy - good service and ultimately likely to result on ongoing purchases as a result.
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No Comment
09-May-2021 Kerosene order
Contacted me before delivery and checked address No Comment
09-May-2021 Kerosene order
Tell me why I have only received half of my order No Comment
08-May-2021 Kerosene order
the delivery is always prompt after order,the money leaves the account just before delivery and not a week or two before as other suppliers do No Comment
08-May-2021 Kerosene order
Fine, other than the fact that the bill was left outside in the rain rather than sent to the Billing Address specified with the order. It was unreadable, being partly eaten by snails. No Comment
08-May-2021 Kerosene order
Easy to order on line and quick delivery. Have used Heating Oil before and will use them again. When I have had a query in the past, their customer service was again super efficient. No Comment
08-May-2021 Premium order
Yes I would recommend them No Comment
07-May-2021 Kerosene order
On my order I requested that I be notified before delivery,but this didn’t happen.

I experienced two missed deliveries,the driver said he couldn’t find my property.He said he tried phoning but I was in all day and had no such call. I had already given the depot sp
On my order I requested that I be notified before delivery,but this didn’t happen.

I experienced two missed deliveries,the driver said he couldn’t find my property.He said he tried phoning but I was in all day and had no such call. I had already given the depot specific directions
I then phoned Certas and cancelled order & requested immediate refund and followed this with an e mail.I am STILL awaiting a reply from HeatingOil/Certas and also my refund.
I will not order from them again.
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No Comment
07-May-2021 Kerosene order
Very straightforward.
Excellent price and delivered very promptly.
Will definitely use them again.
No Comment
07-May-2021 Kerosene order
Delivered as required No Comment
07-May-2021 Kerosene order
I haven't had the delivery yet. Got a delivery date of 5th and text to say we're 3 miles away. Nothing, then got a text say delivery date was the 6th and not had it or heard anything yet. No Comment
07-May-2021 Kerosene order
A good price fast delivery and they contact me when delivery is arriving No Comment
07-May-2021 Kerosene order
The cheapest I found on the day and although I wasn’t expecting it for a couple of weeks as with other companies there’s a premium for quick delivery, my oil arrived the next day No Comment
07-May-2021 Kerosene order
Website is slick - BUT requests like small tanker do not flow through to the Certas ordering system - also you request a pre delivery call and that never happens either! Been the same twice now! Will find another supplier potentially. No Comment
07-May-2021 Kerosene order
Excellent service guy very helpful polite would recommend No Comment
07-May-2021 Kerosene order
Advised of delivery date which was prompt following order. Delivery guy was very friendly and happy despite it being notoriously difficult to park in front of our house! No Comment
07-May-2021 Kerosene order
Very efficient and the cheapest available when I was ordering.
Ordered and delivered within 3 days despite published time frame 6 to 10 days. For others it might be useful to be able to choose the delivery day.
No Comment
06-May-2021 Kerosene order
If I could give 0 stars I would. Ordered my oil 2 weeks ago and still not been delivered. I needed an email or text before delivery as an issue with access to tank. No message so an attempted delivery on Tuesday failed. I rang to explain the issue and yet again no email or t
If I could give 0 stars I would. Ordered my oil 2 weeks ago and still not been delivered. I needed an email or text before delivery as an issue with access to tank. No message so an attempted delivery on Tuesday failed. I rang to explain the issue and yet again no email or text for another attempted delivery today so no oil again. If this was my first issue with HeatingOil.co.uk I may have given more stars but it unfortunately isn’t
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No Comment
06-May-2021 Kerosene order
Easy ordering service online, competitively priced, prompt delivery, all went smoothly, just would have liked notification of date of delivery, otherwise would definitely order from this company again! No Comment
05-May-2021 Kerosene order
We required advanced notice of the delivery. Secure Garden ar rear with locked gate. We had no date given for delivery and van arrived early am. Driver OK and price for kerosene OK. No Comment
03-May-2021 Kerosene order
Good service and delivered on time No Comment
02-May-2021 Kerosene order
Good quick service No Comment
02-May-2021 Kerosene order
Underdelivered quantity ordered without explanation. Did refund the difference after email prompt but again no explanation No Comment
02-May-2021 Kerosene order
Commendable. Yes. No Comment
02-May-2021 Kerosene order
Delivered within 2days! Very pleased indeed, driver was courteous and friendly. No Comment
01-May-2021 Kerosene order
Quick delivery. Easy to order. Usually amongst the best for price (although it’s still worth checking before ordering!). No Comment
01-May-2021 Kerosene order
Competetive pricing and quick delivery. No Comment
29-Apr-2021 Kerosene order
The delivery was swift and the driver courteous. No Comment
27-Apr-2021 Kerosene order
Fast and friendly. Only thing is that I asked to be told ahead of time when delivery would take place (I have to unlock the tank. First I knew your tanker was outside my door - good job I was home!! No Comment
26-Apr-2021 Kerosene order
Everything went as promised No Comment
26-Apr-2021 Kerosene order
I have not yet received my order so cannot give a valid report. No Comment
26-Apr-2021 Kerosene order
Competitive pricing and always delivered in the specified period No Comment
26-Apr-2021 Kerosene order
Been purchasing my oil from you for a number of years.always very competitive prices.easy ro order. Good delivery times. No Comment
26-Apr-2021 Kerosene order
I received a msg saying my delivery was due 24th April. As I was going to be at work that day I tried telephoning to give instructions as to where the tank was. I telephoned the 0800 no. In the msg only to be redirected to an 0323 no. The girl I spoke to said she wa unable t
I received a msg saying my delivery was due 24th April. As I was going to be at work that day I tried telephoning to give instructions as to where the tank was. I telephoned the 0800 no. In the msg only to be redirected to an 0323 no. The girl I spoke to said she wa unable to add delivery instructions as I had ordered on line. I left a note for the driver but the delivery has not taken place!
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No Comment
25-Apr-2021 Kerosene order
Excellent service and good price delivery on time No Comment
24-Apr-2021 Kerosene order
I ordered and paid for 1000ltrs, the driver only delivered 931 ltrs, he gave no explanation as to why . I’ll not be using them again. No Comment
24-Apr-2021 Kerosene order
Confusing website, thought I had ordered on NRG turned out to be Certas No Comment
24-Apr-2021 Kerosene order
Better service and delivery times waited 10 days TOLD To go to A garage for some. Sent two lots of messages to ring or email back. Still waiting. Won't be using again. No Comment
24-Apr-2021 Kerosene order
The prices were low and also quick delivery No Comment
23-Apr-2021 Kerosene order
Prompt service easy to use. No Comment
22-Apr-2021 Kerosene order
Initial phone call to request delivery time was very helpful . The 6+ days on internet site is too vague it would be helpful to have a minimum and max time. Order came in five working days and very efficient. Price competitive. Will use again if price competitive. No Comment
22-Apr-2021 Kerosene order
tell your lorry drivers how to treat your customers 10 minuets out of any persons day is nothing No Comment
22-Apr-2021 Kerosene order
I am almost 100% sure I asked for a small tanker, a medium one was used.
What I definitely asked for was to be notified the day before delivery so I can ensure
the tank is unlocked. As it happens I was home when the driver called, when he could not find the house
I am almost 100% sure I asked for a small tanker, a medium one was used.
What I definitely asked for was to be notified the day before delivery so I can ensure
the tank is unlocked. As it happens I was home when the driver called, when he could not find the house immediately. I wish to avoid non-delivery charges if the tank is locked and I am not home. Every time I order online I ask for this information and almost without exception it is ignored. Why bother to ask for delivery instructions if this is going to happen? I was happy with the driver himself
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No Comment
22-Apr-2021 Kerosene order
Really good service all round thanks No Comment
22-Apr-2021 Kerosene order
Everything ok apart from the driver left our back gate open & didn't put the cap back on properly No Comment
21-Apr-2021 Kerosene order
prompt, competitive, on-time No Comment
21-Apr-2021 Kerosene order
I asked that I be contacted beforehand as access to the oil tank is through a locked garage. To my surprise a driver turned up at 8 am with no prior notice and then announced that he couldn't deliver as the oil pipe would have to go through a utility area with white goods. T
I asked that I be contacted beforehand as access to the oil tank is through a locked garage. To my surprise a driver turned up at 8 am with no prior notice and then announced that he couldn't deliver as the oil pipe would have to go through a utility area with white goods. There was no suggestion that this would be a problem when I placed the order. Also, the same company delivered successfully just four months ago!
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No Comment
21-Apr-2021 Kerosene order
Excellent service and easy transaction. Cheapest price I could find. Delivery time spot on. Many thsnks No Comment
21-Apr-2021 Kerosene order
Price competitive
Delivery ok and as stated in time frame
Only negative didn't contact us as requested as tank in locked area fortunately we were in
No Comment
20-Apr-2021 Kerosene order
Easy to order, friendly and polite delivery driver. Text sent to me day before the delivery. Competitive price. No Comment
20-Apr-2021 Premium order
My oil was not delivered. No Comment
20-Apr-2021 Kerosene order
Great service and arrived sooner than expected No Comment
19-Apr-2021 Kerosene order
Yes and yes. Very efficient and on time No Comment
19-Apr-2021 Kerosene order
Prompt delivery at good price No Comment
19-Apr-2021 Kerosene order
Good price & prompt delivery No Comment
18-Apr-2021 Kerosene order
What service am I meant to be reviewing I ordered the dam stuff and haven’t received it yet considering it was meant to be 5 days what a load of **** No Comment
18-Apr-2021 Kerosene order
very good, and 3 days had my delivery, will use again for sure, and had the cheapest prices than other websites. 10/10/ No Comment
18-Apr-2021 Kerosene order
Cheap and fast delivery excellent service definitely recommended No Comment
18-Apr-2021 Kerosene order
I got a very good price, the quickness of delivery was appreciated. CoVid procedures adhered to at delivery. Keep up the good work No Comment
17-Apr-2021 Kerosene order
Compeditive prices and great service. No Comment
16-Apr-2021 Premium order
Great price, speedy delivery. Cheaper than ordering direct from Certas.
I've used Certas premium glowmax for years and would recommend.
No Comment
16-Apr-2021 Kerosene order
Good website, good value with no hidden extras and fast delivery. No Comment
16-Apr-2021 Kerosene order
Asked to be advised when oil being delivered - didn't bother contacting us. Phoned numerous times to find out and after being held in a queue - couldn't get through. We will not be using Heatingoil.co.uk again! No Comment
16-Apr-2021 Kerosene order
Good service No Comment
16-Apr-2021 Kerosene order
Cheaper than all other quotes received from all oil companies, ordered the standard delivery but pleasantly surprised that the oil delivery arrived 2days after ordering. Competitive prices and quick delivery. What more can I ask for. Everything went smoothly. No Comment
15-Apr-2021 Kerosene order
The delivery didn't go smoothly. I had asked for a call/text 24hrs before delivery so that I could ensure access and remove the lock. That didn't happen and I had a call the next day from the driver saying that he tried to deliver the previous day but couldn't and could he d
The delivery didn't go smoothly. I had asked for a call/text 24hrs before delivery so that I could ensure access and remove the lock. That didn't happen and I had a call the next day from the driver saying that he tried to deliver the previous day but couldn't and could he deliver that day. He arrived that morning and proceed to deliver 600 ltrs in 1 min 45 sec! this caused the sludge in the tank to get churned up and air bubbles in the oil. The whole area inside and outside the house stank of heating oil and the boiler room stank for 24hrs +.

So ordering online was hassle free but delivery service was poor.
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No Comment
15-Apr-2021 Kerosene order
Will be glad to have a delivery first in next few days No Comment
15-Apr-2021 Kerosene order
All round good service.would buy again leave also told my neighbres No Comment
14-Apr-2021 Kerosene order
Absolute shambles. I have ordered through them on the 25th of March was now the 13th of april and no sign of delivery or contact made. So I rang them to find out where it was, for the person on the phone to tell me my tank had been deemed unsafe on the previous delivery back
Absolute shambles. I have ordered through them on the 25th of March was now the 13th of april and no sign of delivery or contact made. So I rang them to find out where it was, for the person on the phone to tell me my tank had been deemed unsafe on the previous delivery back in November. I had not been informed this by the company/driver so obviously how was I supposed to know ( I'm not a mind reader by trade ) so they has suspended my delivery. But had quite happily taken my money off me. So now I'm at home with a 11day old and no heating. Rediculas customer service and care. Will be going elsewear in the future
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No Comment
11-Apr-2021 Kerosene order
First and last time with these guys. You lean soon that HeatingOil is not really a service. It’s a marketing gimmick from a large company called Certas. The phone number on their app isn’t working any more and transfers you to Certas. Worst of all after my order I got no dat
First and last time with these guys. You lean soon that HeatingOil is not really a service. It’s a marketing gimmick from a large company called Certas. The phone number on their app isn’t working any more and transfers you to Certas. Worst of all after my order I got no dated communications as to when it was coming so I had to call Certas and wait 20 minutes on two separate occasions. They should shut down the useless app (tells you nothing about your order) Annoying
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No Comment
11-Apr-2021 Kerosene order
Very good and efficient driver was pleasent No Comment
10-Apr-2021 Kerosene order
Would use again No Comment
09-Apr-2021 Kerosene order
Prompt delivery. Courteous and obliging driver who coped admirably with difficult access. No Comment
08-Apr-2021 Kerosene order
Easy ordering through the app and cheapest in the area. Amazing delivery and polite staff No Comment
08-Apr-2021 Kerosene order
Simple to order on line, quick delivery. No Comment
08-Apr-2021 Kerosene order
Couldn’t fault it No Comment
07-Apr-2021 Kerosene order
Prompt delivery earlier than I expected. Ideal because I had run out of oil 3 days after ordering. No Comment
07-Apr-2021 Kerosene order
FINE good price and quick delivery No Comment
07-Apr-2021 Premium order
The driver was prompt, efficient and personable. The quoted price was the best I could find. No Comment
06-Apr-2021 Kerosene order
Deliver on the time that they promise. They are a week late NOW and I am still waiting. No Comment
06-Apr-2021 Kerosene order
They could firstly deliver when they arrange to . Secondly they could give customers the courtesy of a phone call to say they can’t make it on the agreed date. Thirdly they could give a responsible and accurate alternative date when asked to (on the phone). Fourthly they cou
They could firstly deliver when they arrange to . Secondly they could give customers the courtesy of a phone call to say they can’t make it on the agreed date. Thirdly they could give a responsible and accurate alternative date when asked to (on the phone). Fourthly they could adjust the `curaçao of their database so that when I check on line for a delivery update it acknowledges who I am, and that I’ve ordered rather than telling me there’s no order and fifthly they could respond to my email to customer relations asking them to investigate what’s going on!!!!!!
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No Comment
06-Apr-2021 Kerosene order
Fuss free delivery within the agreed period. Delivered @ 6:30 in the morning! Notice would have been nice to make access easier No Comment
04-Apr-2021 Kerosene order
They delivered when they said they would. Phoned before delivery as asked. Very good value for money. Very curious, and they listened. Yes, I would recommend them and I will be buying from them again next year. No Comment
03-Apr-2021 Kerosene order
Super quick and cheaper No Comment
02-Apr-2021 Kerosene order
Excellent service. Easy to use website. best price. Delivered ahead of time by polite delivery driver. What more could you ask. No Comment
31-Mar-2021 Kerosene order
Arrived on time and filled the oil tank cleanly. No Comment
31-Mar-2021 Kerosene order
Super fast delivery and great service. One of the fastest deliveries I've received in years! Perfect! No Comment
30-Mar-2021 Premium order
Delivery postponed twice.
Delivery man rude & unhelpful unlike the others over the past years..
Disappointing service.
No Comment
29-Mar-2021 Kerosene order
1.Provide contact telephone numbers that are not now discontinued.
2. Respond to emails
3.Deliver on the promised day or make contact if not doing so.
4.Respect the customer for placing an order in good faith.
5. Refund immediately for non delivery and n
1.Provide contact telephone numbers that are not now discontinued.
2. Respond to emails
3.Deliver on the promised day or make contact if not doing so.
4.Respect the customer for placing an order in good faith.
5. Refund immediately for non delivery and no contact to explain.
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No Comment
28-Mar-2021 Kerosene order
Zero Service. No delivery yet. Promised within 5-10 days. Ordered on the 18th now the 28th. No Comment
28-Mar-2021 Kerosene order
Good price. prompt delivery No Comment
27-Mar-2021 Kerosene order
I was amazed the the delivery followed on so quickly from placing the order - I've become accustomed to waiting 7-10 days with other companies. No Comment
27-Mar-2021 Kerosene order
Great service, delivered ahead of schedule and one of the lowest priced I could find. No Comment
26-Mar-2021 Kerosene order
Always offer good prices. Website easy to use & delivery is prompt! No Comment
26-Mar-2021 Premium order
Value for money, friendly service No Comment
25-Mar-2021 Kerosene order
Ordered a bit to much fuel but was not a problem with a refund to our account after a couple of days and only took a few days to deliver. No Comment
25-Mar-2021 Kerosene order
You always run out of heating oil at the wrong time! so we went on line and checked prices and reviews.This company was by far the cheapest, in fact i bought an extra 100 lts on top of my normal delivery! I am pleased to say that it came within a few days and that was great
You always run out of heating oil at the wrong time! so we went on line and checked prices and reviews.This company was by far the cheapest, in fact i bought an extra 100 lts on top of my normal delivery! I am pleased to say that it came within a few days and that was great as we had run out, using a smaller lorry as well.

In fact we normally use our local company as the delivery was from the same well.known organisation but through Heatingoil. co. uk.

One little thing was that we did ask for an email on delivery to say it was on the way, but we never received notification. no worries.
Thank you.
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No Comment
23-Mar-2021 Kerosene order
Competitive price, easy online service with prompt and professional delivery. No Comment
23-Mar-2021 Premium order
The chap who delivered my oil was friendly and extremely helpful, but for the second time in a row I'm not being informed previously when it will be delivered as requested so I didn't know to leave access open for the delivery person. If it wasn't for the delivery person I w
The chap who delivered my oil was friendly and extremely helpful, but for the second time in a row I'm not being informed previously when it will be delivered as requested so I didn't know to leave access open for the delivery person. If it wasn't for the delivery person I would of had to wait longer for my delivery.
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No Comment
23-Mar-2021 Kerosene order
Very efficient, polite driver, kept informed about delivery day and time. Absolutely hassle free. No Comment
23-Mar-2021 Kerosene order
great service, prompt delivery No Comment
23-Mar-2021 Kerosene order
I researched the prices of rival companies and this one offered the best value. It’s a generic product, so there really is no point in paying more to another company. No Comment
22-Mar-2021 Kerosene order
Excellent service. Arrived sooner than expected No Comment
20-Mar-2021 Kerosene order
Delivered well within time. No contact needed. Supplied the quantity of fuel ordered. Thank you! No Comment
20-Mar-2021 Kerosene order
It was easy to order, arrived well ahead of time and communication from the seller was excellent. No Comment
20-Mar-2021 Kerosene order
Very quick & efficient No Comment
20-Mar-2021 Kerosene order
Brilliant service and driver was very pleasant. No Comment
19-Mar-2021 Premium order
Delivery man is so pleasant and helpful. Oil always arrives when expected. No Comment
19-Mar-2021 Kerosene order
Cheapest price for oil I could find, delivered sooner than expected! No Comment
19-Mar-2021 Kerosene order
Ordered expecting delivery in 5-7 days and it came the next day. Driver polite and efficient, price of oil excellent. Nothing but praise for a job well done. No Comment
18-Mar-2021 Kerosene order
Ordered fuel at a lower price than my buying club and it was delivered in under a week. What’s not to like about that. No Comment
18-Mar-2021 Kerosene order
Very easy to order no problems. Very good communication. The oil price was the best I could find anywhere. No Comment
18-Mar-2021 Kerosene order
Excellent service, price, & communications. Ordered 8th March, arrived 16th as indicated when ordering. Had an email and text on the 15th to say it was being deliverrd and on the 16th received a text to zay it was on its way and was 4.4 miles away. The price based on that de
Excellent service, price, & communications. Ordered 8th March, arrived 16th as indicated when ordering. Had an email and text on the 15th to say it was being deliverrd and on the 16th received a text to zay it was on its way and was 4.4 miles away. The price based on that delivery window was nearly 2p cheaper than the 5 other quotes.I received. What more could you ask for.
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No Comment
17-Mar-2021 Kerosene order
Great price and prompt delivery No Comment
17-Mar-2021 Kerosene order
My wife was home when the delivery turned up but found the driver to be quite offish, almost rude. Probably not his fault as we we’re supposed to receive confirmation the day before the oil was being delivered. The reason I needed to know was because I had the tank propped u
My wife was home when the delivery turned up but found the driver to be quite offish, almost rude. Probably not his fault as we we’re supposed to receive confirmation the day before the oil was being delivered. The reason I needed to know was because I had the tank propped up because we were extremely low and needed hot water.
So apparently the driver was a bit funny about that and wasn’t going to deliver the oil so my wife had to help him take the bit of wood out from under under the tank.
All that aside thankfully the oil turned up when it did as we would of ran out.
So happy with the speed of the delivery and the price was very good, just needed that confirmation the day before and a more friendly driver.
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No Comment
17-Mar-2021 Kerosene order
Easy to use and a great driver No Comment
17-Mar-2021 Kerosene order
The delivery was very good. However, I am confused as I ordered the oil on line through NRG The confirmation of delivery date was from Heatingoil.co.uk and the invoice from Certas!! Who supplied my oil?? No Comment
17-Mar-2021 Kerosene order
Would have been good if I had been informed when to expect actual delivery And not just a by date. Also suprised that delivery came from Portsmouth when you have delivered from a depot 3 miles away. Driver nice guy. No Comment
16-Mar-2021 Kerosene order
NOTIFY ME WHEN THE OIL I HAVE ORDERED IS DUE RATHER THAN TURNING UP RANDOMLY. No Comment
16-Mar-2021 Kerosene order
Ordered late on Saturday, delivered on Wednesday. Excellent service and the best price No Comment
16-Mar-2021 Kerosene order
Very good service excellent delivery time. No Comment
16-Mar-2021 Kerosene order
Excellent service delivered ahead of quoted delivery times! No Comment
15-Mar-2021 Kerosene order
Professional Service No Comment
15-Mar-2021 Kerosene order
Order confirmed 5th March but heard nothing since, although money taken from account on 8th March. No Comment
14-Mar-2021 Kerosene order
Excellent service from start to finish. Easy to order. Great price. Fast and efficient delivery every time. Thank you No Comment
14-Mar-2021 Kerosene order
Ordering easy, delivery on time and efficient. Price competitive. No Comment
14-Mar-2021 Kerosene order
No fuss. Oil delivered quickly. Friendly chap. No Comment
14-Mar-2021 Kerosene order
Good, text to say it was on the way all straight forward No Comment
14-Mar-2021 Kerosene order
They didn't deliver the oil on the day they promised, despite phoning me the day before to say when it was coming. No call to explain non-appearance. No Comment
14-Mar-2021 Kerosene order
Excellent. No Comment
12-Mar-2021 Kerosene order
the driver was unpleasant and reduced me to tears. i have recently had a hip operation and found him to be most unpleasant.

no oil was delivered and I have not received a credit
No Comment
12-Mar-2021 Kerosene order
Friendly driver, prompt service. No Comment
12-Mar-2021 Kerosene order
Cheapest oil online, delivered within 5 days of ordering on an economy price.
Driver very helpful and professional
No Comment
11-Mar-2021 Kerosene order
I have been using Heating oil. Co. UK for years, I always check my quote from them against others and they are always lower. Delivery can be within a few days sometimes but they do state up to 6 days plus. Delivery guys always pleasant and quick. You can get a call to say it
I have been using Heating oil. Co. UK for years, I always check my quote from them against others and they are always lower. Delivery can be within a few days sometimes but they do state up to 6 days plus. Delivery guys always pleasant and quick. You can get a call to say it's on it's way, your choice...
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No Comment
11-Mar-2021 Kerosene order
Always first class service, highly recommended! No Comment
11-Mar-2021 Kerosene order
Cheapest around ,and delivered in timescale. No Comment
11-Mar-2021 Kerosene order
Best local price when compared with other on line supplier previously used , efficient service with short delivery . No issues , would recommend No Comment
10-Mar-2021 Kerosene order
Satisfactory. Asked to be notified before delivery for access to tank but not received.
Need to correct telephone number on web and receipt as given another number when phone.
Delivery driver very pleasant and prompt
Order and invoice history not available on
Satisfactory. Asked to be notified before delivery for access to tank but not received.
Need to correct telephone number on web and receipt as given another number when phone.
Delivery driver very pleasant and prompt
Order and invoice history not available on app
Competitive price
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No Comment
09-Mar-2021 Kerosene order
Good price and speedy delivery. No Comment
08-Mar-2021 Kerosene order
Received a voicemail with excuses why they haven't delivered. A 'road traffic collision' . That old chestnut. It was about an hour after I saw an oil truck across the road from my house looking around for 2 seconds and driving off.
Called the office on the number provid
Received a voicemail with excuses why they haven't delivered. A 'road traffic collision' . That old chestnut. It was about an hour after I saw an oil truck across the road from my house looking around for 2 seconds and driving off.
Called the office on the number provided on the email and they said they couldn't find an order and couldn't help. They couldn't find my house or my order so I told them I'd sure they'd be able to find this review.
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No Comment
07-Mar-2021 Kerosene order
cheapest oil price, quick and easy to order No Comment
05-Mar-2021 Kerosene order
Product not received . Refund requested not yet received either. Apart from that can't wait to do more business with you. No Comment
05-Mar-2021 Kerosene order
Good prices. Safe reliable delivery, well within timeframe of order
Satisfied customer
No Comment
05-Mar-2021 Kerosene order
Rang the contact number when I ran out of oil and needed an urgent delivery. Very helpful lady contacted my area depot and expedited the delivery for me. No Comment
01-Mar-2021 Kerosene order
Hassle free prompt service No Comment
01-Mar-2021 Kerosene order
Reliable service, as always. Thank you. No Comment
28-Feb-2021 Kerosene order
Good price and delivered within the timescale agreed. Notified the day before delivery which helps. No Comment
28-Feb-2021 Kerosene order
So simple to get my quote. Great prices and best delivery times with no added costs.Have used Heatingoil before and the delivery service is First Class,usually ahead of the estimation date. No Comment
28-Feb-2021 Kerosene order
Very good and price as well No Comment
27-Feb-2021 Kerosene order
Price, on time No Comment
27-Feb-2021 Kerosene order
Order delivered in 2 days - cheapest quote by far No Comment
26-Feb-2021 Kerosene order
Excellent service, no hassle and brilliant price No Comment
25-Feb-2021 Kerosene order
A prompt delivery and a pleasant and helpful driver Very satisfied R . Bloomfield No Comment
25-Feb-2021 Premium order
It was easy to place an order and to make payment.

The delivery driver was very courteous and efficient.

I think a more efficient service could be achieved if customers could track their delivery through their order. Once a delivery route has been plan
It was easy to place an order and to make payment.

The delivery driver was very courteous and efficient.

I think a more efficient service could be achieved if customers could track their delivery through their order. Once a delivery route has been planned by yourselves it would be possible to inform them of the date of delivery and whether delivery could be made either am or pm on that day.
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No Comment
24-Feb-2021 Kerosene order
Easy online order process, delivered within the time frame expectation. Good Job No Comment
24-Feb-2021 Kerosene order
easy to order on line.. only negative you never know when it is coming only given (5-10 days) as examle No Comment
24-Feb-2021 Kerosene order
Went through many comparison sites but should have stuck with them I’ve already used them cheapest oil I could get delivered within the time scale No Comment
24-Feb-2021 Kerosene order
Great service easily booked on line and a quick refund for the oil they couldn't get in my tank thank you No Comment
23-Feb-2021 Kerosene order
Price always cheaper than others, delivery always before time. Used numerous times now and wouldn't change now. No Comment
23-Feb-2021 Kerosene order
We have been using Heating oil.co.uk for the last few years to supply our heating oil and have no problems in recommending their services. No Comment
23-Feb-2021 Kerosene order
The whole process was simple and they delivered within 3 days. They offered the most competitive price and I would definitely recommend them. No Comment
23-Feb-2021 Kerosene order
Great service from start to finish , easy to get a quote an order online , will definitely order from here again . No Comment
22-Feb-2021 Kerosene order
Competitive price and swift service..... i like the fact the supplier texts you in advance to let you know when to expect your delivery..... much better than guessing! No Comment
22-Feb-2021 Kerosene order
Easy account setup and price quotes. Prices much less than local providers! No Comment
22-Feb-2021 Kerosene order
I am disappointed you have taken payment but I have not delivered my order, I have not been told when you are going to make the delivery, the order was made on the 12 February, please will tell me when are going to deliver it. No Comment
22-Feb-2021 Kerosene order
Price was reasonable for time of year so ordered on 12th February and expected delivery within 5-10 days. Arrived on 22nd before 9a.m. - brilliant. The driver was a nice, polite young man who did his job. Slight negative was that I had asked for a phone call to warn me of de
Price was reasonable for time of year so ordered on 12th February and expected delivery within 5-10 days. Arrived on 22nd before 9a.m. - brilliant. The driver was a nice, polite young man who did his job. Slight negative was that I had asked for a phone call to warn me of delivery (which didn't happen) but no note was made on the paperwork so just one of those things.
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No Comment
22-Feb-2021 Kerosene order
Delivery didn’t turn up on promised date No Comment
21-Feb-2021 Kerosene order
They said delivery period was 3 weeks. I placed an order but cancelled it when I found a local supplier who delivered in 3 days. They accepted my cancellation but failed to refund my money. I finally engaged their customer service and my money was eventually refunded. Unfort
They said delivery period was 3 weeks. I placed an order but cancelled it when I found a local supplier who delivered in 3 days. They accepted my cancellation but failed to refund my money. I finally engaged their customer service and my money was eventually refunded. Unfortunately my credit card bill had been made up in the meantime so I have to find money for two lots of oil to cover it. I won’t be using them again.
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No Comment
21-Feb-2021 Kerosene order
I did a price comparison and this company came out the cheapest. Very easy to order online and gave me a deliver from date which wasn’t too long to wait. They did actually deliver before that date, just got up one morning and discovered they had been. Would definitely use ag
I did a price comparison and this company came out the cheapest. Very easy to order online and gave me a deliver from date which wasn’t too long to wait. They did actually deliver before that date, just got up one morning and discovered they had been. Would definitely use again.
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No Comment
21-Feb-2021 Kerosene order
Their prices are very good the drivers are tidy have recommended them to other people No Comment
20-Feb-2021 Kerosene order
Informed me my delivery was on Tues, phoned them on Thurs because no oil. Could not give me a reasonable explanation and could not tell me when they were coming. Finally got oil on Saturday. Second time I have used this company and second time delivery has been late. But eas
Informed me my delivery was on Tues, phoned them on Thurs because no oil. Could not give me a reasonable explanation and could not tell me when they were coming. Finally got oil on Saturday. Second time I have used this company and second time delivery has been late. But easy online form to order.
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No Comment
20-Feb-2021 Kerosene order
Communication needs improving. I created an online account - useless, didn't tell me anything or allow me to do anything useful.
Oil arrived a day later than target, but no fore-warning.
Delivry driver wa a very pleasant and polite man!
No Comment
20-Feb-2021 Kerosene order
The very helpful delivery driver No Comment
20-Feb-2021 Kerosene order
Ordered on 10\2\21, delivered by a lovely driver on 18\2\21 just as I began to get really worried. No Comment
19-Feb-2021 Kerosene order
Driver refused to leave oil because he said our tank was un safe. He was totally unsympathetic to the fact that I am severely disabled and need heating 24/7. We asked if he could leave a small amount to tied us over the next week, until we can arrange a new tank. He had a ve
Driver refused to leave oil because he said our tank was un safe. He was totally unsympathetic to the fact that I am severely disabled and need heating 24/7. We asked if he could leave a small amount to tied us over the next week, until we can arrange a new tank. He had a very uncaring attitude and was a total jobsworth. I accept that he has a duty of care, but his attitude was just awful. We are in the midst of a Global Pandemic, in severe winter conditions, and I have to keep warm - but he had nothing to say, or even advise us about this. Our tank has developed a tiny crack near the filler, it would not leak if he had left us 300lts, in a 1200lt tank, that amount wouldnt even have gone anywhere near the crack. It would have at least bought us some time. So unhelpful. To make matters worse, I rang to make an official complaint, and 3 days later, nobody has called back.
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No Comment
19-Feb-2021 Kerosene order
I tried to contact the company to get a delivery date , but phone number did not exist and was re routed to Certas , who are the owners of this company .Again the contact number just keep you waiting , so I hung up , I did get a call back hours later and certas conf
I tried to contact the company to get a delivery date , but phone number did not exist and was re routed to Certas , who are the owners of this company .Again the contact number just keep you waiting , so I hung up , I did get a call back hours later and certas confirmed my order and delivery date , although on my certas account summary/orders this new order was not shown . So I had no idea whether my order was logged /in progress or even existed .I would not use this site again , poor customer relations .
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No Comment
19-Feb-2021 Kerosene order
Quick and easy to order, straightforward delivery within the 5-7 working days, would recommend. No Comment
19-Feb-2021 Kerosene order
Delivered on time and quickly No Comment
18-Feb-2021 Kerosene order
brilliant friendly staff great on time No Comment
18-Feb-2021 Kerosene order
The deliver driver drove over my grass, twice. Left a horrible, muddy mess that will take months to repair. No need for it whatsoever. No Comment
17-Feb-2021 Kerosene order
Delivery was supposed to be within 6 days, actually turned up after 10 days. Phone number on email was wrong. No Comment
17-Feb-2021 Kerosene order
Good Price and delivery on time. Yes I would recommend them No Comment
17-Feb-2021 Kerosene order
Delivered faster than expected. Driver followed all the covid rules. No Comment
17-Feb-2021 Kerosene order
Arrived as advised. All straightforward No Comment
16-Feb-2021 Kerosene order
Arrived within delivery time scale but no advanced warning as requested otherwise good service No Comment
16-Feb-2021 Kerosene order
Did not arrive as promised and left us without oil or heating. No Comment
16-Feb-2021 Kerosene order
No information about delivery. No response from Certas regarding my enquiry No Comment
16-Feb-2021 Kerosene order
Very easy to order on line oil at competitive price with quick delivery. Staff very pleasant and approachable. No Comment
15-Feb-2021 Kerosene order
I ordered my heating oil on Heatingoil.co.uk as Boiler juice my normal supplier was more expensive.
When I went to check on my delivery it transferred me to Certas oil and you have to open a new account with them.

It took a little longer than normal to be del
I ordered my heating oil on Heatingoil.co.uk as Boiler juice my normal supplier was more expensive.
When I went to check on my delivery it transferred me to Certas oil and you have to open a new account with them.

It took a little longer than normal to be delivered obviously due to the virus but I was contacted as requested for delivery date and time.
I had an email giving me the date of delivery and on that day the delivery driver text me to say how far away he was.
On talking to the driver he informed me that a lot of drivers were on furlough and that he was covering an area the size of Devon and Cornwall.

Driver was extremely helpful and polite and couldn't do more to help.

Overall very satisfied with the service.
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No Comment
15-Feb-2021 Kerosene order
Poor communication. Late delivery. Overcharged. Won’t be using this company again. ☹️ No Comment
15-Feb-2021 Kerosene order
still awaiting del not really No Comment
15-Feb-2021 Kerosene order
Good online ordering system, fair price, text received before delivery, absolutely fine. No Comment
15-Feb-2021 Kerosene order
Delivery quicker than expected and cheaper than others Normally use Joe Energy they did not want to price match over £20,told me to take this offer when i phoned them was also with them for years, shame they've now lost a customer so will use these guys from now on. No Comment
14-Feb-2021 Kerosene order
Ever since our last delivery on Monday we've had issues with our boiler, with water in our filter etc (which then froze at sub-zero temps) - never an issue for the 18 years we've lived here. Our heating engineer says there must have been an issue with the delivery as we were
Ever since our last delivery on Monday we've had issues with our boiler, with water in our filter etc (which then froze at sub-zero temps) - never an issue for the 18 years we've lived here. Our heating engineer says there must have been an issue with the delivery as we were still above or at the minimum level as indicated on our tank, but neither heatingoil.co.uk nor Butler fuels (both owned by Certas Energy as you'll find out from the incorrect numbers on each of their websites) takes responsibility. Today is Valentines Day - 6 days down the line - and we've lived in a cold house of 8 degrees C where the engineers can't help us further. On top, our insurers have let us down when they said they'd get someone to us on Saturday. We will NEVER use Butler fuels or Heatingoil.co.uk again, I think that is a foregone conclusion. We will, however send a substantial bill for compensation their way, for serious lack of willingness to understanding, empathise or help address the situation (which clearly occurred following their delivery). 'Not our problem' is maybe not what they literally said, but it was what we received.
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No Comment
14-Feb-2021 Kerosene order
Arrived earlier than anticipated. The driver hadn't look at the instructions for delivery as he had to knock on the door to ask where the tank was. No Comment
14-Feb-2021 Kerosene order
What is there to say, I paid my money and my oil was delivered in a timely fashion. HeatingOil.co.uk was much cheaper and quicker than the competitor website I had been using. I will heatingoil.co.uk again. No Comment
14-Feb-2021 Kerosene order
I ordered and am still yet to receive. Supposed to be 2-5 days for delivery and now on day 9. Have had 3 messages to advise of delivery and has not turned up yet. Very poor customer service. Will never use again No Comment
14-Feb-2021 Kerosene order
They have not delivered in the timescale given, their customer service advisors cannot tell you when the oil will be delivered and they did not call me back when they said they would. This is Certas energy online buying platform, I will not be using Certas energy again as th
They have not delivered in the timescale given, their customer service advisors cannot tell you when the oil will be delivered and they did not call me back when they said they would. This is Certas energy online buying platform, I will not be using Certas energy again as they are totally unreliable.
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No Comment
13-Feb-2021 Kerosene order
Efficient and friendly No Comment
13-Feb-2021 Kerosene order
Easy to order delivered on time No Comment
13-Feb-2021 Kerosene order
Normally I get notified when delivery is but this time I had no notification so had to phone twice to find out when delivery was. It was delivered on last day of allocated time scale (no problem). On the day, the Delivery driver phoned me to let me know he was on his way (
Normally I get notified when delivery is but this time I had no notification so had to phone twice to find out when delivery was. It was delivered on last day of allocated time scale (no problem). On the day, the Delivery driver phoned me to let me know he was on his way (lovely man) filled up and locked my gate making sure all was secure, which is very appreciated. I have never had a problem with the firm and would recommend highly.
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No Comment
13-Feb-2021 Kerosene order
you provide as service and delivery within the timescale, however your prices in the past orders I have made have been much more competitive. You offer a discount voucher when I put this is in my order it said it was invalid. why is this ? if you are offering a discount serv
you provide as service and delivery within the timescale, however your prices in the past orders I have made have been much more competitive. You offer a discount voucher when I put this is in my order it said it was invalid. why is this ? if you are offering a discount service you should give it !!!!!
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No Comment
12-Feb-2021 Kerosene order
Prompt delivery at a good price, just in time for the icy weather. No Comment
12-Feb-2021 Kerosene order
Sought out your telephone service and reply to a query in a timely fashion No Comment
12-Feb-2021 Kerosene order
Prompt delivery. Driver helpful and pleasant. Competitive price and easy to order off internet. No Comment
11-Feb-2021 Kerosene order
Easy ordering system. Tanker arrived and filled the tank quickly and efficiently.

We even found out that our tank is bigger than we thought!
No Comment
11-Feb-2021 Kerosene order
Very good service, easy online ordering. Oil delivered within the time frame selected. No Comment
11-Feb-2021 Kerosene order
Best price, but never give you an indication on delivery No Comment
11-Feb-2021 Kerosene order
Ordered 10 days ago, still no oil. Emailed the company but no response. Have used before with no problems. Money has left my account. No Comment
11-Feb-2021 Kerosene order
Good price in comparison with others, delivery on time.o No Comment
11-Feb-2021 Kerosene order
I can't rate my experience properly yet as I have not received my delivery. I'm hoping for tomorrow as I'm running low!
The price was good though so if delivery is on time I will be sold :)
No Comment
11-Feb-2021 Kerosene order
Was quoted 5-10 days and still waiting. No updates offered No Comment
11-Feb-2021 Kerosene order
Excellent service, oil delivered within a week of ordering. No Comment
10-Feb-2021 Premium order
Price is good and delivery excellent No Comment
10-Feb-2021 Kerosene order
Get a customer service team, I asked for a call before delivery as a gate has to be opened, heard nothing for days, then at 0650 this am your driver is knocking the door. Not the drivers fault, all down to Certas's poor systems.

Also , sort your phone numbers out
Get a customer service team, I asked for a call before delivery as a gate has to be opened, heard nothing for days, then at 0650 this am your driver is knocking the door. Not the drivers fault, all down to Certas's poor systems.

Also , sort your phone numbers out , the 0800 no on the website has been replaced by a 0345 no , however, no-body answers that either!
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No Comment
10-Feb-2021 Kerosene order
Very good, bought oil on price and delivery was quick No Comment
10-Feb-2021 Kerosene order
Yes I would No Comment
10-Feb-2021 Kerosene order
Best price and speedy delivery No Comment
10-Feb-2021 Kerosene order
Still waiting for my oil. They do not respond to emails. First time I’ve used them as I normally use boiler juice. They were twenty pounds cheaper but I’m paying for that now. I wish I’d read the reviews before ordering but you live and learn. No Comment
09-Feb-2021 Kerosene order
Delivery due on Feb 2nd arrived on Feb 9th.
No advice that it was delayed, I had to contact.
Your request for a review arrived before the oil!
To be fair, this is the first time that delivery date has not been met.
No Comment
09-Feb-2021 Kerosene order
Easy and efficient. I will recommend Heatingoil.co.uk to my friends and neighbours. No Comment
09-Feb-2021 Kerosene order
Good price and delivery prompt. No Comment
09-Feb-2021 Kerosene order
Best price, fastest delivery, no fuss. Only issue was no call or text before delivery which was not a problem but might have been as I had to unlock the tank No Comment
09-Feb-2021 Kerosene order
I never received a reference number or anything. I could not check on the expected delivery of my order without calling and even when I did call the wait time was ridiculous. I could have had oil delivered by another company 5 days earlier for £3 extra and realized I made a
I never received a reference number or anything. I could not check on the expected delivery of my order without calling and even when I did call the wait time was ridiculous. I could have had oil delivered by another company 5 days earlier for £3 extra and realized I made a mistake by thinking your companies services were better. Never ordering through this company again.
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No Comment
09-Feb-2021 Kerosene order
Good price easy ordering and fast delivery No Comment
09-Feb-2021 Kerosene order
Thank you 😃 No Comment
08-Feb-2021 Kerosene order
Was delivered early, very thorough and kept his distance No Comment
08-Feb-2021 Kerosene order
Apart from the email to say they’ve taken my money I’ve had no other communication. First time I’ve used them, not again, back to Boilerjuice No Comment
07-Feb-2021 Kerosene order
Great service No Comment
07-Feb-2021 Kerosene order
Straight forward ordering. Quick delivery. Competitive price. No Comment
06-Feb-2021 Premium order
Excellent service as usual No Comment
06-Feb-2021 Kerosene order
Whenever I order from you I usually get the oil early ! the price is usually the cheapest there is nothing not to like you are simply the best ! No Comment
06-Feb-2021 Kerosene order
I was not notified of the delivery date and time. The driver just turned up no call, no emai or message. The person who deals with the delivery was not available so the driver and I had to go in such for tank move several vehicles before delivery of oil.
Driver was exc
I was not notified of the delivery date and time. The driver just turned up no call, no emai or message. The person who deals with the delivery was not available so the driver and I had to go in such for tank move several vehicles before delivery of oil.
Driver was exceptional but a 10min delivery took over half an hour.
Very poor communication from head office will probably not use again because of lack of notification.
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No Comment
06-Feb-2021 Kerosene order
Easy to use site, oil delivered 8 working days after order made as stated (5-10 days slot).
This is a good reliable service, would just have liked some notification of approximate delivery date, but would order from this company again!
No Comment
06-Feb-2021 Kerosene order
Always competitively priced. Seamless deliveries. Used this company a number of times and always had a first class service. No Comment
05-Feb-2021 Kerosene order
Service very good, delivery was phoned through the day before No Comment
05-Feb-2021 Kerosene order
I put delivery details down about texting day before so access can be arranged and they turn up but luckily my daughter was here. They need to make sure the details are given to the driver if not it could of been a wasted journey No Comment
05-Feb-2021 Kerosene order
Competitive price, good communication and delivered on time. No Comment
05-Feb-2021 Kerosene order
Moved into a new house at the end of Oct, which uses oil for heating and hot water, when moving in, the tank was full which meant I didn't have to bother with it at the time (prior to this have always been on gas). End of Jan came along and found myself running low on oil. A
Moved into a new house at the end of Oct, which uses oil for heating and hot water, when moving in, the tank was full which meant I didn't have to bother with it at the time (prior to this have always been on gas). End of Jan came along and found myself running low on oil. At this point I found HeatingOil online and unexpectedly they provided the best price and best delivery slots, oil came promptly on day 6 (after ordering) and the whole refill activity took about 15 minutes end to end (including the chat with de driver) - very pleased with how everything was handled, strongly recommed!
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No Comment
05-Feb-2021 Kerosene order
The oil arrived in only 3 days, ahead of the 6 or more day target. I would definitely order from them again. No Comment
05-Feb-2021 Kerosene order
Cheapest quote on order, delivery no problems. No Comment
05-Feb-2021 Kerosene order
All good apart from not contacting me prior to delivery in order to arrange access. I was out walking the dog and missed the first attempted delivery. Just a pain to rearrange. No Comment
04-Feb-2021 Kerosene order
By calling back when they promised someone would.... No Comment
04-Feb-2021 Kerosene order
You did not contact me in advance of your delivery, i have to unlock gates for access. Your route planning needs to waks up.. I saw the same delivery wagon with the same driver 4 hours later delivering to a house across the road !! No Comment
04-Feb-2021 Kerosene order
Great easy website to use but after I bought the oil it was more than the 2-5 days it said it would arrive and I had no future communication with them. No email or text to confirm when oil would arrive. What would have happened if my wife was not at home. No Comment
04-Feb-2021 Kerosene order
Best pri ever and delivery No Comment
03-Feb-2021 Kerosene order
Easy website to use in making the initial order and friendly staff on the telephone No Comment
03-Feb-2021 Kerosene order
Thank you once again for your prompt delivery in an emergency situation and for your courteous telephone conversations. No Comment
03-Feb-2021 Kerosene order
I received this e- mail prior to three delivery so I had to phone to find out what was happening.
The phone number on the Invoice told me to phone another number
There was no Order number on the Invoice.

VERY VERY POOR
No Comment
03-Feb-2021 Kerosene order
Did not let me know when you were delivering so I could unlock the tank. Luckily I was around. No Comment
03-Feb-2021 Kerosene order
Good service, competitive prices and our delivery came as promised. Can't fault heating oil.co.uk. They texted notification of delivery 24 hours in advance - as I had requested. Immediately prior to delivery, their driver Paul phoned to say he would be arriving in about 20 m
Good service, competitive prices and our delivery came as promised. Can't fault heating oil.co.uk. They texted notification of delivery 24 hours in advance - as I had requested. Immediately prior to delivery, their driver Paul phoned to say he would be arriving in about 20 minutes. He was polite and helpful. All very professional and easy from order to delivery. I can recommend this company.
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No Comment
03-Feb-2021 Kerosene order
Excellent service. Fast easy transaction from the moment of order right through to delivery. Friendly delivery driver and very knowledgeable. Would definitely be using them again. Keep up the excellent work people!!!! No Comment
03-Feb-2021 Kerosene order
Delivered earlier! Driver very polite checked tank excellent service! Also good price. Will use again No Comment
03-Feb-2021 Premium order
Delivered in good time from order and driver very pleasant to deal with. However, I was not notified the time of delivery as requested so driver had to wait while I blocked the tank. No Comment
02-Feb-2021 Kerosene order
It was very easy to order online. The cost of 1000 litres of home heating oil was £42 cheaper than the next best price I could find. It arrived when expected. The driver from the oil company was very polite and friendly. No Comment
02-Feb-2021 Kerosene order
Great service. No Comment
02-Feb-2021 Kerosene order
The bowser arrived with less than I ordered by 100 litres and if the price rises I will now pay more to make up for the shortfall No Comment
02-Feb-2021 Kerosene order
Always an easy hassle free experience. Website simple to use, price very competitive and oil arrives within promised timeframe. No Comment
01-Feb-2021 Kerosene order
Order arrived on day 5 of 5-10 day delivery so I was very pleased.. the delivery driver kindly posted my tank key through the letterbox - only niggle was he left my side gate open - I did leave instructions to keep gate closed.. No Comment
31-Jan-2021 Kerosene order
Good prices and delivery as stated No Comment
31-Jan-2021 Premium order
It was impossible to contact them by phone. I did not receive a text from them the day before delivery. No Comment
31-Jan-2021 Kerosene order
Speedy and efficient online ordering and friendly, professional service when called to check delivery and on delivery too. No Comment
31-Jan-2021 Kerosene order
Heatingoil.co.uk gave me the cheapest quote, it was so easy to order & the oil was delivered within 7 days. Perfect 🤩 No Comment
30-Jan-2021 Kerosene order
My oil was delivered by a lovely chap who explained to me that other drivers had tried to deliver twice before! Obviously l am here for the majority of time but somehow missed them. However, had the company followed my very important instructions of texting me the day before
My oil was delivered by a lovely chap who explained to me that other drivers had tried to deliver twice before! Obviously l am here for the majority of time but somehow missed them. However, had the company followed my very important instructions of texting me the day before, there would have been no problem. My tank is in the garage which has access to the house, so l keep it locked at all times, barring when l am due an oil delivery.
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No Comment
27-Jan-2021 Kerosene order
At the time of receiving this rating request I have not yet had the delivery. Waiting within the 5 to 10 working days (2 weeks) I have another 2 days to wait. Payment has been taken from my credit card which I would have preferred to pay on delivery. I phoned service inqui
At the time of receiving this rating request I have not yet had the delivery. Waiting within the 5 to 10 working days (2 weeks) I have another 2 days to wait. Payment has been taken from my credit card which I would have preferred to pay on delivery. I phoned service inquiries and spoke to a very pleasant representative who told me I would receive notification, day prior to the delivery. Having purchased from heating oil last year I was not aware of this service. I wait in anticipation.
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No Comment
26-Jan-2021 Kerosene order
They can refund my £40 for express delivery. Despite trying to communicate they ignore me. I am severely disabled and vulnerable and feel I was very shoddily treated.

Apparently, delivery was attempted using a large tanker, despite my specifying that a smaller on
They can refund my £40 for express delivery. Despite trying to communicate they ignore me. I am severely disabled and vulnerable and feel I was very shoddily treated.

Apparently, delivery was attempted using a large tanker, despite my specifying that a smaller one was needed to manoeuvre local roads.
They didn’t even bother to inform me of this at the time and left me without heating in a particularly cold spell.

Not good enough. I want the £40 refunded.
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No Comment
24-Jan-2021 Kerosene order
Appalling - will never use again No Comment
23-Jan-2021 Kerosene order
I ordered some oil on a 6 day delivery but I got a phone call 3 days after placing order to say the oil would be delivered at 8 am brilliant service under these trying times for everybody No Comment
23-Jan-2021 Kerosene order
Deliver on time - they have failed 3 times ans seem to think it is OK to just deliver when convenient to them No Comment
23-Jan-2021 Kerosene order
would recommend and use service again No Comment
22-Jan-2021 Premium order
Payed on 11th January, now 22nd and now saying coming tomorrow. Payed extra with this company as said 3/5 days. Explained road closed on 19th. Just waiting and hopefully will arrive tomorrow. So would be 12 days. No Comment
22-Jan-2021 Kerosene order
Have used these people for over a year. Living down a narrow long driveway we need a mini-sized oil tanker to deliver. The guys are always friendly and helpful. One pointed out that we had a small leak on the exhaust on the boiler, which we were able to fix there and then
Have used these people for over a year. Living down a narrow long driveway we need a mini-sized oil tanker to deliver. The guys are always friendly and helpful. One pointed out that we had a small leak on the exhaust on the boiler, which we were able to fix there and then so he could deliver our oil. Will be using them again.
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No Comment
21-Jan-2021 Kerosene order
Very efficient and reliable No Comment
21-Jan-2021 Kerosene order
Waited for over 2 weeks for our oil during subzero temperatures in winter. No Comment
19-Jan-2021 Premium order
Very efficient from order to delivery No Comment
18-Jan-2021 Kerosene order
Keeping me informed by email so I would know how long my order would take.
When I rang the Wales depot she said she had on received my order on the 7/1/21 even tough I ordered it 28/12/20!
No Comment
18-Jan-2021 Kerosene order
Straight forward from start to finish , delivery at time the driver stated soon a personal text. No Comment
16-Jan-2021 Kerosene order
Ordered 1 -5 days delivery. Delivery first planned for 5th day but did not happen. Next day email replanted delivery for 9th day but did not happen. Next day email replanted delivery for 11tj day and arrived pm.
Previously this company was very good. What has changed
Ordered 1 -5 days delivery. Delivery first planned for 5th day but did not happen. Next day email replanted delivery for 9th day but did not happen. Next day email replanted delivery for 11tj day and arrived pm.
Previously this company was very good. What has changed?
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No Comment
16-Jan-2021 Kerosene order
Great price for oil, delivered on time by a really helpful driver. No Comment
16-Jan-2021 Kerosene order
Will order from this company again due to ease of ordering online also price was the cheapest at the time of ordering..and had a 5 day dilvery with no extra cost. No Comment
16-Jan-2021 Kerosene order
Booking and delivery was OK.
Although, when I placed the order, I asked to be advised prior to delivery -- but this never happened! I emailed twice but never received a reply.
No Comment
15-Jan-2021 Kerosene order
Easy ordering, delivered on time No Comment
15-Jan-2021 Kerosene order
Excellent service No Comment
14-Jan-2021 Kerosene order
Great service every time I've used you.Brill. No Comment
13-Jan-2021 Kerosene order
They did what they said they would do, and a a good price No Comment
12-Jan-2021 Kerosene order
First class easy to order excellent delivery service would recommend No Comment
11-Jan-2021 Premium order
Very reliable service, very helpful. No Comment
10-Jan-2021 Kerosene order
Have used these for a couple of years now. The prices are always competitive and delivery swift. They usually text pre-delivery with timings and vehicle info which is handy. (it didn't happen this last time but it was just after New Year and everything was a bit confused!) No Comment
09-Jan-2021 Premium order
Friendly and efficient delivery. However, with the bank holidays it took a week and a half to arrive and we were getting very low in supply. Also the tanker must have been a bit leaky as it left some oil stains on the drive. We hope they wont cause any long term damage to th
Friendly and efficient delivery. However, with the bank holidays it took a week and a half to arrive and we were getting very low in supply. Also the tanker must have been a bit leaky as it left some oil stains on the drive. We hope they wont cause any long term damage to the tarmac.
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No Comment
09-Jan-2021 Kerosene order
Fantastic service, due to a faulty gage we run out of oil on 30/12. I placed my order online and then phoned to explain my mother in law was undergoing chemo and was quite ill, the young man said he would try and arrange an urgent delivery, true to his work our oil arrived w
Fantastic service, due to a faulty gage we run out of oil on 30/12. I placed my order online and then phoned to explain my mother in law was undergoing chemo and was quite ill, the young man said he would try and arrange an urgent delivery, true to his work our oil arrived withing 24 hours of placing the order at no extra cost. I can't thank you enough.
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No Comment
07-Jan-2021 Kerosene order
it was fine No Comment
07-Jan-2021 Kerosene order
Didn't see or hear the delivery. No Comment
04-Jan-2021 Kerosene order
I have not yet received my oil after calling the company multiple times. I have been informed that it will be delivered again and again, but this has not yet happened. This has left me in a vulnerable state as oil is my home's only source of heating. No Comment
30-Dec-2020 Kerosene order
no one to answer the telephone, change of telephone number, oil not delivered on the due date No Comment
30-Dec-2020 Kerosene order
Left us with me oil over Xmas period, as they would not fill tank as apparently tank/stand does not meet H&S but this system has been like this for over 7 years!!!! Company refusing to help resolve issue No Comment
29-Dec-2020 Kerosene order
Very impressed with the service. No Comment
29-Dec-2020 Kerosene order
orderedoilweeks ago still not had oil,advert most missleading No Comment
29-Dec-2020 Kerosene order
Delivery excellent although the promised phone call prior to delivery was not received but fortunately I was home to unlock the tank No Comment
29-Dec-2020 Kerosene order
Very efficient No Comment
28-Dec-2020 Kerosene order
Good price for heating oil. No Comment
28-Dec-2020 Kerosene order
yes would recommend them to all of my friends and family No Comment
28-Dec-2020 Kerosene order
yes--simple as that No Comment
28-Dec-2020 Kerosene order
Ordered via website, easy to use, instant confirmation and fast delivery. No Comment
28-Dec-2020 Kerosene order
Good value and prompt delivery No Comment
27-Dec-2020 Kerosene order
Yes I would definitely buy from them again. No Comment
24-Dec-2020 Kerosene order
I paid for the express 5 service which states delivery in 2 to 5 days. My family and I had been without heating and hot water for 7 days before my oil actually arrived because heating oil did not deliver within 2 to 5 days because they left our delivery until the v last day
I paid for the express 5 service which states delivery in 2 to 5 days. My family and I had been without heating and hot water for 7 days before my oil actually arrived because heating oil did not deliver within 2 to 5 days because they left our delivery until the v last day of that promise which meant that we came into the weekend and therefore they wudnt deliver until the following Monday, being the next working day. Not happy and will not be using again sorry.
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No Comment
24-Dec-2020 Kerosene order
A polite and careful delivery driver. No Comment
24-Dec-2020 Kerosene order
Great price, delivered in the time frame and no fuss. Will be back. No Comment
24-Dec-2020 Kerosene order
No oil delivered still and the customer service and when I called was poor as he just told me to go online and check No Comment
24-Dec-2020 Premium order
Would have given 5 stars but once again no communication to advise when the delivery would be. This would be good so tank could be unlocked. No Comment
24-Dec-2020 Premium order
Excellent service, turned up within the allotted delivery time. DriVer was very nice and friendly. No Comment
23-Dec-2020 Kerosene order
driver did a good job No Comment
23-Dec-2020 Kerosene order
Hassel free from ordering to delivery, received a text message on the day to say delivery of fuel was on its way. I will re order with them next time. also. I would recommend them. No Comment
23-Dec-2020 Kerosene order
I paid for a 2-5 day delivery window and after 7 days I had to contact the company as there was no delivery. They confirmed that they had received the order and payment on 13th December. It finally arrived 2 days before Christmas. They haven’t offered a refund for the delay. No Comment
22-Dec-2020 Kerosene order
Excellent straight forward service. Takes the stress out of ordering oil and delivery was straight forward and delivery driver found the tank as instructed. No Comment
22-Dec-2020 Kerosene order
Ordering on line was easy, delivery was on time, safe and efficient. Price was reasonable (did have a more competitive quote), but these are difficult times .... No Comment
22-Dec-2020 Kerosene order
Very poor communication No Comment
21-Dec-2020 Kerosene order
DELIVER MY OIL No Comment
21-Dec-2020 Kerosene order
came when they, said cheaper than comparison sites and a very helpful delivery guy let me have more on the day. No Comment
20-Dec-2020 Kerosene order
Online quote and order was easy. I paid for 2-5day delivery it took 7. I would like to see meter readings on my delivery note - not simply the total I ordered. No Comment
19-Dec-2020 Premium order
Arrived within time schedule by a very friendly, efficient tanker driver. Money difference was paid back into my account within 2-3 days No Comment
19-Dec-2020 Kerosene order
I have had to cancel my order after you failed to deliver my oil on 3 separate occasions. Not even an apology😠 No Comment
19-Dec-2020 Kerosene order
Delivery was quick
However after driver left I checked the level and upon checking found that the large access cap was left open . This would have allowed rain ingress with severe consequences . I have not had this happen before and will check on each delivery from no
Delivery was quick
However after driver left I checked the level and upon checking found that the large access cap was left open . This would have allowed rain ingress with severe consequences . I have not had this happen before and will check on each delivery from now
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No Comment
18-Dec-2020 Kerosene order
A very quick service, excellent. No Comment
18-Dec-2020 Kerosene order
When I tried to contact head office I found that they had changed their phone number but had not changed it on the website. When I got through they could not tell me when the oil would be delivered, only a vague sometime next week.
The delivery driver was very friendly
When I tried to contact head office I found that they had changed their phone number but had not changed it on the website. When I got through they could not tell me when the oil would be delivered, only a vague sometime next week.
The delivery driver was very friendly and helpful and the price was also good.
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No Comment
18-Dec-2020 Kerosene order
No order no. given, no oil received yet. I started to panic, and each time I call, I get a different delivery date? God knows when it will arrive, I don't think the staff know. Oil will soon be out, but have no delivery date? No communication given, unless you ring up and co
No order no. given, no oil received yet. I started to panic, and each time I call, I get a different delivery date? God knows when it will arrive, I don't think the staff know. Oil will soon be out, but have no delivery date? No communication given, unless you ring up and complain. Very poor.
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No Comment
18-Dec-2020 Kerosene order
Easy to use and efficient. No Comment
18-Dec-2020 Kerosene order
Heating oil ordered 11 days ago, paid extra for 2 to 5 days delivery. No response to e-mails and after finally speaking to someone on the phone, have been told that the oil delivery is now due on the 21st in 4 days time! No Comment
17-Dec-2020 Kerosene order
Very simple procedure. I will use them again definitely. No Comment
17-Dec-2020 Kerosene order
Very good service. No Comment
17-Dec-2020 Kerosene order
Couldnt get hold of them by telephone - the number is incorrect on their confirmation email. Finally speak to a young lady who couldnt find my order...finally find it....on their quote they say 2 - 5 days...paid on 7/12...del 15th !!! Rude driver who said as the tank was ne
Couldnt get hold of them by telephone - the number is incorrect on their confirmation email. Finally speak to a young lady who couldnt find my order...finally find it....on their quote they say 2 - 5 days...paid on 7/12...del 15th !!! Rude driver who said as the tank was nearly half full wouldnt deliver Any !!! nOW WAITING FOR THE MONEY TO BE PUT BACK !!! - wILL never USE THEM AGAIN
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No Comment
16-Dec-2020 Kerosene order
When they say delivery in 2-5 days they mean working days. When they failed to deliver in this time there was no communication why. They rearranged the delivery date but failed to communicate this too even though they said they would. We paid extra by using heating oil.co.
When they say delivery in 2-5 days they mean working days. When they failed to deliver in this time there was no communication why. They rearranged the delivery date but failed to communicate this too even though they said they would. We paid extra by using heating oil.co.uk to have quicker delivery but the other company would have been quicker.
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No Comment
16-Dec-2020 Premium order
Would use again and recommend them to family and friends No Comment
15-Dec-2020 Kerosene order
I ordered 500lts. and paid a premium for early delivery. Not only did I not receive the early delivery but received no reply to a message left on the telephone answering service nor two emails sent enquiring what had happened to my delivery.

A delivery note was pu
I ordered 500lts. and paid a premium for early delivery. Not only did I not receive the early delivery but received no reply to a message left on the telephone answering service nor two emails sent enquiring what had happened to my delivery.

A delivery note was put through my door 9 days after my order with no indication of actual supplier and no sign of the vehicle relating to the time shown on the note. Neither did I or my husband see a tanker and we are not convinced a delivery was made,
A further email enquiry asking for, at the very least, a refund of the early delivery premium has also not received a reply.
In the circumstances, I will not be using this company again!
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No Comment
15-Dec-2020 Kerosene order
I ordered my oil online with a very quick and easy to obtain quote. Much cheaper than other local providers by quite a margin. I selected 6+ days delivery and it came within 3. Delivered by a friendly driver. Highly recommend this company. No Comment
15-Dec-2020 Kerosene order
No hassle delivery, No Comment
14-Dec-2020 Kerosene order
The quote was very competitive and the delivery efficient. No Comment
11-Dec-2020 Kerosene order
No delivery scheduled, no pre call, no tanker size information passed through - had to ring and chase. Don’t think I would’ve got my oil otherwise No Comment
08-Dec-2020 Premium order
I ordered from them as their price was good. I placed the order on Friday and the oil arrived the following Monday No Comment
07-Dec-2020 Premium order
By delivering as they promise. We are being told our delivery has been made. But it hasn't. Tracking on the website only works with account and delivery references, neither of which was I given No Comment
07-Dec-2020 Kerosene order
Prompt and reliable service every time No Comment
07-Dec-2020 Kerosene order
told me delivery would be 6+ days. then later it will be 5 - 10 days. It is now 11 days and still no idea when it will be delivered. Time before last it was about 14 days before it was delivered. No Comment
07-Dec-2020 Kerosene order
Excellent service. Easy ordering. Efficient, speedy service with absolutely no fuss. All round very happy with this company. No Comment
06-Dec-2020 Kerosene order
The website offers the option of a small tanker (easier for delivering up our drive) but they then call a few days later to cancel the order as no tanker is available. No Comment
05-Dec-2020 Kerosene order
Excellent, simple to use and an upfront pricing structure. No Comment
05-Dec-2020 Kerosene order
I was disappointed that the delivery wasn't made in the quoted 2 - 5 days as our tank was near dry. I was then told that the driver had failed to find the house even though it is right on a B-road. He was still relying on satnav which is hopeless here in rural Cornwall with
I was disappointed that the delivery wasn't made in the quoted 2 - 5 days as our tank was near dry. I was then told that the driver had failed to find the house even though it is right on a B-road. He was still relying on satnav which is hopeless here in rural Cornwall with its large post code areas. Time to get GoogleMaps on mobile phones surely?
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No Comment
05-Dec-2020 Kerosene order
Excellent service and so easy from ordering on line to delivery No Comment
05-Dec-2020 Kerosene order
Excellent service, although I requested phone call before delivery but didn't receive it. No Comment
03-Dec-2020 Premium order
Great service and quick response! No Comment
03-Dec-2020 Kerosene order
Would be great if approx time could be given, I had to chance leaving the house to take 5 year old to bus stop for school bus. Other than that service excellen. No Comment
01-Dec-2020 Kerosene order
Deliver my oil as promised No Comment
30-Nov-2020 Kerosene order
The delivery took 10 days, however ion the advert it clearly stated 2 to 5 days. A little more honesty please No Comment
30-Nov-2020 Kerosene order
Order came within time stated and the online ordering was very easy to use No Comment
28-Nov-2020 Kerosene order
I ordered 500 litres and left a message on the phone that I did not want delivery until after first week December. I had delivery on 25/11/20 of 468 litres. How do I claim for 32 lires that I have paid for? Service itself was fine but I cann`t get through on the phone. No Comment
28-Nov-2020 Kerosene order
Always offer competitive prices. Prompt delivery. No fuss. Great service. No Comment
28-Nov-2020 Kerosene order
Cheaper than Boiler Juice and quicker! No Comment
27-Nov-2020 Kerosene order
Very quick service & polite driver No Comment
26-Nov-2020 Kerosene order
I was told they would let me know the day before delivery,They did not, I had to move my 4 ton motorhome up the drive to allow the tanker to fill my tank, I am in my eighties
and I think that is the 1st time any oil co has done this,The driver was lucky to find us
I was told they would let me know the day before delivery,They did not, I had to move my 4 ton motorhome up the drive to allow the tanker to fill my tank, I am in my eighties
and I think that is the 1st time any oil co has done this,The driver was lucky to find us
in as we had planned to go shopping.R Parker
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No Comment
26-Nov-2020 Kerosene order
Great prices, easy to order and efficient delivery No Comment
26-Nov-2020 Kerosene order
Delivery was on time and receipt left in letter box, no waiting for ages. No Comment
26-Nov-2020 Kerosene order
Very pleased with the delivery and the oil and the driver was brilliant and on time to and I have a dog and the driver was excellent with him No Comment
25-Nov-2020 Kerosene order
Best price, delivered with no problems No Comment
24-Nov-2020 Premium order
Excellent service and the best price. No Comment
21-Nov-2020 Kerosene order
Price was competitive and delivered on time by helpful and pleasant driver. Could not have been better. No Comment
21-Nov-2020 Kerosene order
Professional delivery but no advance phone call advising they were on way despite making it clear on purchase. VERY lucky we were in to allow access to tank. No Comment
20-Nov-2020 Kerosene order
Arrived very swiftly although not asked for quick delivery. Wagon size perfect, driver very polite and checked our oil tank out before filling it. No Comment
20-Nov-2020 Kerosene order
Cheapest price we could find after shopping around and the delivery time was very good we didn't have to wait for weeks. Yes we would buy again and would recommend to friends and family. No Comment
19-Nov-2020 Kerosene order
The ordering was easy and quick with delivery within three days.
Also price good
No Comment
19-Nov-2020 Kerosene order
Excellent service and excellent price No Comment
18-Nov-2020 Kerosene order
No fuss, oil delivered as per instructions and the amount I ordered went into my tank.
I will be using you again
Thank you
No Comment
18-Nov-2020 Kerosene order
They arrived early, their driver was very friendly No Comment
17-Nov-2020 Kerosene order
Very good service. No Comment
16-Nov-2020 Premium order
Always good service No Comment
16-Nov-2020 Kerosene order
Process smooth, efficient and easy No Comment
16-Nov-2020 Kerosene order
prompt service and good value for money. Easy to book No Comment
15-Nov-2020 Kerosene order
Beats the competition on both service and price No Comment
15-Nov-2020 Kerosene order
Easy to order online & very competitive prices. Prompt delivery & pleasant, courteous tanker driver. Would recommend highly - just wish company had telephoned to advise of delivery time as requested but that’s only a minor niggle. No Comment
14-Nov-2020 Kerosene order
Delivery man was magic, i asked to be contacted the day before delivery to enable me to unlock gate, tank etc it was good i was home no prior phone call had i not been there it would have been a wasted journey No Comment
14-Nov-2020 Kerosene order
The price was right, you delivered in great time, what else can I say. No Comment
14-Nov-2020 Kerosene order
Great service as always. They just need to make sure they are the cheapest oil supplier. Sometimes another oil website is slightly cheaper. No Comment
14-Nov-2020 Kerosene order
Reasonably priced and quick delivery. No Comment
12-Nov-2020 Kerosene order
Easy to order. No hassle delivery. Also the cheapest. No Comment
12-Nov-2020 Kerosene order
Very good service and price. Only fault you did not let me know when you were coming as requested. No Comment
12-Nov-2020 Kerosene order
More communication No Comment
10-Nov-2020 Kerosene order
First time using this company and glad we di. Very efficient service and good value for money. A bonus that they didn’t knock down our postbox like their competitor. Oil arrived on time and driver was quick, quiet and respectful of social distancing. Will definitely be back
First time using this company and glad we di. Very efficient service and good value for money. A bonus that they didn’t knock down our postbox like their competitor. Oil arrived on time and driver was quick, quiet and respectful of social distancing. Will definitely be back to this company in future
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No Comment
10-Nov-2020 Kerosene order
punctual, cheaper.,easy to log in .I had problems with the previous ones I tried No Comment
09-Nov-2020 Kerosene order
Great service and prompt delivery No Comment
09-Nov-2020 Kerosene order
Purchased online at a very competitive price and delivered no fuss as described. No Comment
09-Nov-2020 Kerosene order
Friendly, helpful and polite tanker driver. Great that he phoned ahead of the delivery. I would recommend this service. No Comment
08-Nov-2020 Kerosene order
Very fast delivery , great service! No Comment
07-Nov-2020 Kerosene order
Previously used BoilerJuice where we paid for a premium slot as we’d completelt ran out. They delivered it 3 days late and wouldnt refund the difference for the speedy delivery charge (£50+). Refusing to use them again, came across heating oil and got a much better price and
Previously used BoilerJuice where we paid for a premium slot as we’d completelt ran out. They delivered it 3 days late and wouldnt refund the difference for the speedy delivery charge (£50+). Refusing to use them again, came across heating oil and got a much better price and delivery on the date as promised. Highly recommend and will use again.
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No Comment
06-Nov-2020 Kerosene order
All good no probs thanks. C. Sargeant. No Comment
06-Nov-2020 Kerosene order
Just good service and that's all l want.
No £3.50 booking fee like boiler juice, what you see is what you pay.
Ian Ginn
No Comment
06-Nov-2020 Kerosene order
I was sent a text advising on delivery but it didn’t arrive but before end of day a further text to say it would arrive the next morning. It was delivered by two very friendly helpful guys so I am happy with service. No Comment
05-Nov-2020 Premium order
They delivered earlier than they said they would. The price was good. They suggested an improvement to my oil delivery service. No Comment
05-Nov-2020 Kerosene order
Quick, easy service No Comment
03-Nov-2020 Kerosene order
First Class service from start to finish. Thank you. No Comment
03-Nov-2020 Kerosene order
Spot on even called to let me know when they was coming and the driver was really polite when it was delivered No Comment
02-Nov-2020 Kerosene order
Easy to arrange and didn't need to be home for the delivery No Comment
01-Nov-2020 Kerosene order
Delivered on time and a competitive price. No Comment
30-Oct-2020 Premium order
Simple ordering process, good price and quick delivery No Comment
27-Oct-2020 Premium order
very easy ordering No Comment
27-Oct-2020 Kerosene order
Happy with the price but had no warning oil was arriving - no email or text so won’t be using you again. All companies in the past have informed me what day it would be coming so I can unlock the gates. Very lucky my son was on half term or wouldn’t be able to deliver at all
Happy with the price but had no warning oil was arriving - no email or text so won’t be using you again. All companies in the past have informed me what day it would be coming so I can unlock the gates. Very lucky my son was on half term or wouldn’t be able to deliver at all. You had email and phone number so no excuse for not informing the customer.
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No Comment
26-Oct-2020 Kerosene order
GREAT SERVICE !!! No Comment
26-Oct-2020 Kerosene order
Good service & price No Comment
25-Oct-2020 Kerosene order
Take the longest delivery estimate. Terrible customer communication, I had to call to get updates on delivery. No Comment
24-Oct-2020 Kerosene order
Did Not phone Evening before as asked need to move old car away from tank No Comment
24-Oct-2020 Kerosene order
Good price,good delivery time. No Comment
24-Oct-2020 Kerosene order
Arrived two days after the order and filled the tank with less than I ordered. A refund arrived back on my card two days after that.
Perfect.
Thanks.
No Comment
24-Oct-2020 Premium order
Good price for oil and delivery man very polite No Comment
24-Oct-2020 Kerosene order
Terrible service, hidden in website that delivery is working days, rude condescending staff when I called to chase, got promised a delivery the next day which didn’t happen. Called for the third time to chase and my call didn’t get answered, called again immediately after bl
Terrible service, hidden in website that delivery is working days, rude condescending staff when I called to chase, got promised a delivery the next day which didn’t happen. Called for the third time to chase and my call didn’t get answered, called again immediately after blocking my number and it got picked up straight away, so clearly I was on the “difficult” list. Emailed a complaint no answer at all! Requested to be notified before delivery by phone, nothing received, luckily we had builders there to let the guy access to the tank. Terrible service, terrible customer department. If I could give one star I would!!
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No Comment
24-Oct-2020 Premium order
They were well priced and delivered on time. No Comment
23-Oct-2020 Kerosene order
Prompt delivery No Comment
22-Oct-2020 Kerosene order
I searched all the comparison sites on the internet, heatingoil.co.uk were easily the cheapest. Had a text message to say when oil would arrive Oil was delivered 7 days after I ordered it. So easy to save money I would recommend them to everyone. No Comment
22-Oct-2020 Kerosene order
Rude driver, refused delivery. Web site should state driver had to see all round tank. **** hard when it's incased in brick structure (rented house). Even though terms and conditions state drivers are not there to inspect tanks. Go figure. Still waiting for refund to bank ac
Rude driver, refused delivery. Web site should state driver had to see all round tank. **** hard when it's incased in brick structure (rented house). Even though terms and conditions state drivers are not there to inspect tanks. Go figure. Still waiting for refund to bank account after a week, money goes back to heating oil account not bank account so if I didn't ring back I could of forgot about money. Just refund straight back to pay method.

First person I spoke to to order very good, second regarding non delivery not really interested, 3rd lady was new but very helpful but in a learning curve and had to ask her manager 3 times putting me on hold each time.
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No Comment
22-Oct-2020 Kerosene order
Order was processed very quick and it arrived many days before I expected it , very polite driver and efficient, well done all No Comment
21-Oct-2020 Kerosene order
Great price. Delivered 3 days after ordering. All round service was excellent. No Comment
21-Oct-2020 Kerosene order
Excellent service No Comment
21-Oct-2020 Kerosene order
Good efficient service. No Comment
18-Oct-2020 Kerosene order
no problems Good Afternoon - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
16-Oct-2020 Kerosene order
Heatingoil.co.uk gave me an instant, highly competitive quote with a very reasonable delivery time scale which they honoured. The delivery driver was extremely friendly and efficient and I shall certainly be using Heatingoil.co.uk again. No Comment
15-Oct-2020 Kerosene order
Fantastic support from Holly at the telesales team when I had a query.. Good Morning Nicola - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Quick and efficient service at a great price. Received a text message to confirm the delivery day which was useful. The delivery driver was friendly and helpful. No Comment
15-Oct-2020 Kerosene order
I had no contact from the company to tell me the oil is being delivered, furthermore, the driver must have forced the cap off my tank as when I got home oil was filled up and the cap had clearly been pulled up, I have a lock on the cap to protect the oil from being stolen, n
I had no contact from the company to tell me the oil is being delivered, furthermore, the driver must have forced the cap off my tank as when I got home oil was filled up and the cap had clearly been pulled up, I have a lock on the cap to protect the oil from being stolen, now I have to replace the cap due to this happening.
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Good Afternoon - Thank you for taking the time to make us aware of this, I can assure you this has been passed over to our Operations and customer service to look into and contact you directly regarding this.

Kind Regards
Certas Energy
15-Oct-2020 Kerosene order
from the instant quote through to delivery was fine Good Morning Me Vidler - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Supposed to call us before delivery, as the access is locked if we are not in Good Morning - Thank you for taking the time to leave your review.
I can assure you i have passed your feedback over to the relevant department.Kind Regards Certas Energy
15-Oct-2020 Kerosene order
Fair pricing, fast delivery, good service, with easy website, no gimmicks, and no rubbish emails. Good Morning Bryan - Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
13-Oct-2020 Premium order
Good price, easy to use site, good service - chose 6+ days delivery, but arrived within 2 days. But no prior notice of delivery - too quick perhaps! Good Morning Mr Smart - Thank you for taking the time to leave your review.
Kind Regards Certas Energy
13-Oct-2020 Kerosene order
Great service. Oil delivered in five days as per the order confirmation. Good Afternoon Mr Love - Thank you for your feedback.
Kind Regards Certas Energy
13-Oct-2020 Premium order
Good service - wish that they would work with American Express and PayPal No Comment
13-Oct-2020 Kerosene order
Ordered Oil 30/09/20 still awaiting delivery. on chasing told tried to deliver but lorry broke down. However they had not told me they were coming which they normally do. I suspect the breakdown was just an excuse.
Good Afternoon Mr. Pedley - Thank you for taking the time to leave you feedback we really do appreciate it. Please accept my sincere apologies for the delay in receiving your heating oil. I have checked your account and can see your delivery has now been completed however if
Good Afternoon Mr. Pedley - Thank you for taking the time to leave you feedback we really do appreciate it. Please accept my sincere apologies for the delay in receiving your heating oil. I have checked your account and can see your delivery has now been completed however if there is anything else I can help you with please email us at customer.relations@certasenergy.co.uk.

Kind Regards Certas Energy
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12-Oct-2020 Kerosene order
Tanker had great difficulty with access as coach Road is very narrow. Driver very pleasant and obliging
In future a smaller baby tanker needed.
Good Afternoon - Thank you for your feedback.
Kind Regards Certas Energy
12-Oct-2020 Kerosene order
Purchase experience price good but still waiting for delivery hence 1 star, prob give a higher rating when oil arrives. No Comment
12-Oct-2020 Kerosene order
Try being less rude over the phone and be a little less **** about having proof of installation of an oil tank that is covered by a housing association on these bases I wud not recommend your company as I have never dealt with a company so rude and to not care about me just
Try being less rude over the phone and be a little less **** about having proof of installation of an oil tank that is covered by a housing association on these bases I wud not recommend your company as I have never dealt with a company so rude and to not care about me just having baby and needing oil
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Good Afternoon Carly - As part of our Health and Safety policies we do require documentation to ensure any underground tanks are fitted in accordance with Oftec, this is to ensure the tank is safe to deliver too. This can be sent to our Customer Relations team at customer.re
Good Afternoon Carly - As part of our Health and Safety policies we do require documentation to ensure any underground tanks are fitted in accordance with Oftec, this is to ensure the tank is safe to deliver too. This can be sent to our Customer Relations team at customer.relations@certasenergy.co.uk who can then arrange for your delivery to be scheduled as soon as possible for you..
Kind Regards Certas Energy
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12-Oct-2020 Kerosene order
Excellent service No Comment
12-Oct-2020 Kerosene order
Quick delivery, friendly driver,good price •Good Afternoon Dawn -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
12-Oct-2020 Kerosene order
The cost and service was excellent •Good Afternoon Mr Bailey -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
11-Oct-2020 Kerosene order
Was delivered within a few days of ordering •Good Afternoon Laura -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
10-Oct-2020 Kerosene order
Prompt service, best price, arrived on time, will use again, recommended. No Comment
10-Oct-2020 Kerosene order
despite request for small lorry , oil arrived on the 8th in 6 wheeler which could not get in. Driver apologized and promised small lorry delivery the following day ie the 9th.... It is now late on the 10th and still no oil.... No Comment
10-Oct-2020 Kerosene order
All excellent No Comment
10-Oct-2020 Kerosene order
There was no customer service and non existent communication will never use them afain No Comment
08-Oct-2020 Kerosene order
Best price and prompt delivery, website easy to access quote. No Comment
07-Oct-2020 Kerosene order
Encountered no problems whatsoever and an excellent price •Good Afternoon Hayley -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Oct-2020 Kerosene order
Ordered oil online on the 24th sept, still not recieved on 7th october, called on the 5th saying they would get someone to call me back and had no call back.
Very disappointing
No Comment
07-Oct-2020 Kerosene order
Good price. Prompt service No Comment
07-Oct-2020 Kerosene order
Prompt and efficient service at a fair price. No Comment
06-Oct-2020 Kerosene order
Very good service all round No Comment
06-Oct-2020 Kerosene order
Oil price is always competitive and always arrives when it says it’s going to, if not before. •Good Afternoon Victoria -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Everything went perfectly well as normal No Comment
06-Oct-2020 Kerosene order
Good service, oil delivered within a few days. Good price. Would recommend. No Comment
06-Oct-2020 Kerosene order
Great price, fast delivery.... nothing else to add... •Hi Mr Disney - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Very good prices, timely delivery and impeccable communication. I recommend with confidence.! •Hi - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Oct-2020 Kerosene order
Excellent all round service and price.kept informed from start to finnish. •Hi Mr Buckell - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
05-Oct-2020 Kerosene order
Good price good service 👍 •Hi Mr Ellwood - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
05-Oct-2020 Kerosene order
Quick service and delivery at very competitive price. Good online ordering service. No Comment
05-Oct-2020 Kerosene order
Oil delivered on time as promised. Turned out I'd over ordered and they couldn't fit 600 litres in my tank, they refunded the difference ASAP without me having to ask. •Hi Mr Danter - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Oct-2020 Kerosene order
good web site and delivery on time •Hi Mr Godfrey - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Oct-2020 Kerosene order
Competitive price •Hi Mr Smith - That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
01-Oct-2020 Kerosene order
Very poor communication about the delivery, well none at all and then only delivered 915 litres and I paid for 1000 litres but that's all the truck had on ,I was 1st drop in the morning !!!!! Good Afternoon Mr Osborne - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
01-Oct-2020 Kerosene order
I ordered the oil, it arrived on the due date and the driver as ever was efficient and courteous. What more do you want. No Comment
29-Sep-2020 Premium order
The delivery driver refused to fill out tank, though we already paid for the oil, due to our tank being old. Never happened before and thank is well supported and no cracks etc, new delivery from elsewhere just completed
no problems!
•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
29-Sep-2020 Kerosene order
absolutely no complaints whatsoever - seemless •Hi Mr Wren- That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
28-Sep-2020 Kerosene order
great service as before No Comment
27-Sep-2020 Kerosene order
Positives - they were quick. Instead of within 2 weeks, they arrived at 9 am on Saturday after ordering Weds pm.

Negatives - had requested a call in advance to tell me they were coming. It was a specific box on their own website, so not a special request by me.
Positives - they were quick. Instead of within 2 weeks, they arrived at 9 am on Saturday after ordering Weds pm.

Negatives - had requested a call in advance to tell me they were coming. It was a specific box on their own website, so not a special request by me. Needed to know so I could remove the padlock. Good job we were in when the tanker arrived. The Deliveryman said the call centre never tell them such things.

Wrote to Heatingoil.co.uk to explain that had we not been in there would've been a problem as they would not have been able to deliver.. Then read their terms and conditions - apparently, if they can't deliver because of something you have or have not done, they will charge you £1.77 per mile to take the fuel back to a depot or on to another customer. Such a cheek.

Wrote to customer services to query this a week ago. Heard nothing back. Won't be using again. If they had bothered to reply to my message within a week (!) I might've given them a 2nd chance, but I think the non-response says it all about this company. See ya....
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No Comment
27-Sep-2020 Kerosene order
Whilst they offer a competitive rate the customer service falls short. Notice of delivery requested, no call until the driver arrived and of course we were not in, delivery rescheduled again requested a call and again no call driver just turned up. Luckily we were in this ti
Whilst they offer a competitive rate the customer service falls short. Notice of delivery requested, no call until the driver arrived and of course we were not in, delivery rescheduled again requested a call and again no call driver just turned up. Luckily we were in this time. When speaking to customer service they were completely disinterested! and after calling the freephone number even tried to give me an alternative number as it wasn’t her area!!! I insisted she dealt with my request as it was a freephone number. Very poor!!!!
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Good Morning Mr. Pearson - I'm really sorry to hear this, I have passed your details over to our customer service who will be in contact with you shortly regarding this.

Kind Regards
Certas Energy
25-Sep-2020 Kerosene order
Excellent service and very helpful during this very stressful time. No Comment
25-Sep-2020 Kerosene order
Competitive price, no service charge, easy online ordering. My tank didn't take as much as I had ordered & the refund was made automatically & quickly.
Would definitely recommend.
•Hi Linda - That’s great to hear, thank you for your feedback, it’s much appreciated. Kind Regards Certas Energy
25-Sep-2020 Kerosene order
Great Price, delivery on time with a helpful driver. Will use again. Happy customer No Comment
24-Sep-2020 Kerosene order
Waste of my time. Driver wouldn’t take pipe through my garden room at the back of the garage in case his pipes leaked🙄.
Good Morning Mr. Thornhill - We are very sorry to hear that we couldn’t complete your delivery. We take health and safety extremely serious and Unfortunately due to having to carry the hose through your property we are unable to complete your delivery. If the hose was to spl
Good Morning Mr. Thornhill - We are very sorry to hear that we couldn’t complete your delivery. We take health and safety extremely serious and Unfortunately due to having to carry the hose through your property we are unable to complete your delivery. If the hose was to split during the deliver the potential impact of this would be huge especially to your property. I do hope you understand.

Kind Regards
Certas Energy
Read more
24-Sep-2020 Kerosene order
Always quick, helpful and reliable with competitive prices. •Good Afternoon Anne - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Sep-2020 Kerosene order
Can't fault •Good Afternoon Mr Matthews - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Sep-2020 Kerosene order
The Verry BEST ! No Comment
21-Sep-2020 Kerosene order
The driver shouldn’t enter the premises and dispense the oil without telling the homeowner of their arrival. He pushed my side gate open without unlocking it and caused damage. No Comment
20-Sep-2020 Kerosene order
Sent an oversized tanker and had to return I assumed having once requested a medium or small tanker, they would know for future deliveries No Comment
20-Sep-2020 Premium order
Improve communication & listen to the client No Comment
19-Sep-2020 Kerosene order
Good price, very prompt and friendly delivery. Set me up for the cooler weather. •Good Afternoon Mr Delacamp - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Sep-2020 Kerosene order
Delivered on time No Comment
17-Sep-2020 Kerosene order
A very efficient and prompt service. My oil arrived much quicker than expected; just a few days after placing my order. Communication was good too No Comment
15-Sep-2020 Kerosene order
very good service No Comment
15-Sep-2020 Kerosene order
Delivered early on Monday morning, was very quiet and respectful. Took the time to replace our tank cover and put receipt in post box. Well done and thank you. Good Afternoon Mr Wills - Thank you for your great feedback. Kind Regards Certas Energy
15-Sep-2020 Kerosene order
Heating Oil Services supply and deliver our central heating oil at competitive pricing, they always deliver on time which a bonus, their website is easy to work with and we will go on ordering our oil from them Good Afternoon - Thank you for your great feedback. Kind Regards Certas Energy
14-Sep-2020 Kerosene order
Easy to order, the delivery was on time and quick. Recommend to anyone who has an oil heating system. No Comment
13-Sep-2020 Kerosene order
Excellent. Easy ordering website. Read instructions I left. Courteous drivet No Comment
13-Sep-2020 Premium order
Excellent service. Very quick delivery although I wasn’t expecting so fast as had requested longest time. No Comment
13-Sep-2020 Kerosene order
prompt delivery and no hassle experience ordering, thank you 😁 No Comment
13-Sep-2020 Kerosene order
All as requested. No Comment
12-Sep-2020 Kerosene order
Excellent service and easy to deal with No Comment
12-Sep-2020 Kerosene order
Asked to be notified day before delivery as tank is in a locked building and things need to be moved for access, Driver just turned up with no warning. He was very patient but as this has happened before I won't be using them again. No Comment
11-Sep-2020 Kerosene order
always polite arrive on time and price is very good a lot better than other companies No Comment
11-Sep-2020 Kerosene order
Good prompt service No Comment
09-Sep-2020 Premium order
Quick, easy and delivered sooner than asked for. Delivered while I wasn’t at home and notification left through door. As painless as always 👍🏻 No Comment
08-Sep-2020 Kerosene order
The gentleman was friendly and great just got on with it. Quick delivery No Comment
07-Sep-2020 Kerosene order
great friendly service No Comment
07-Sep-2020 Premium order
Took max 10 days even before autumn rush. Debited my card day of order whereas best practice would be day of delivery No Comment
07-Sep-2020 Premium order
On time first thing this morning. Very efficient delivery. Driver very curteous No Comment
07-Sep-2020 Kerosene order
I had no communication from them, despite asking to be contacted when they were coming, not Impressed ! No Comment
07-Sep-2020 Kerosene order
I asked for a 4 wheel tanker and to be notified prior to delivery.Neither happened.Luckily the driver of the six wheeler was excellent and managed to navigate the narrow winding driveway.All credit to him No Comment
07-Sep-2020 Premium order
Thorough service No Comment
07-Sep-2020 Kerosene order
We will not be using them again. I asked to be contacted prior to delivery but they just turned up. I’ve asked for the refund of undelivered oil. No contact. No Comment
06-Sep-2020 Kerosene order
very prompt service and delivered ahead of schedule date No Comment
04-Sep-2020 Premium order
Great service, really fast delivery after placing my order. Will definitely use them again No Comment
30-Aug-2020 Kerosene order
Confirmed payment online. First class turn around expedient delivery and friendly driver. Seamless, hassle free process. Could not wish for better.Winter No Comment
21-Aug-2020 Premium order
Good prompt service but it would be helpful if they offered a local groupsge service to enable price reduction No Comment
19-Aug-2020 Kerosene order
Delivered when they said they would, and messaged me just before delivery as requested. Found the driver COVID-19 safe in my opinion. Excellent service all round, thank you. No Comment
17-Aug-2020 Kerosene order
Excellent service No Comment
10-Aug-2020 Kerosene order
Quick and efficient service No Comment
01-Aug-2020 Premium order
Very quick and efficient service No Comment
01-Jul-2020 Premium order
Arrived quickly. Delivery clean and complete. No Comment

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