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Heatingoil.co.uk

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Heatingoil.co.uk
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527 reviews
Date Product Score Customer Comment Our Response
20-Jun-2017 Kerosene order
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was s
The delivery driver knocked on the door and my son opened. The driver noted that we had dogs. He then hooked the side gate to my house open and left it hooked open. I then allowed my dogs into the garden once the oil had been delivered and the driver had gone. The gate was still hooked open so both dogs escaped and ran down the road. I was not impressed that the delivery driver could not leave the gates as he found them and did not expect to have to check this!
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
20-Jun-2017 Kerosene order
deliver exactly what was ordered and paid for at a more competitive price Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
19-Jun-2017 Premium order
Ordering is so simple online. The driver calls beforehand and the delivery is quick and painless. Thank you for your comments :)
18-Jun-2017 Kerosene order
I use Heatingoil.co.uk since having them recommended to me 2 years ago. Good prices and delivered on or before time. Thank you for your comments :)
02-Jun-2017 Premium order
Excellent service Thank you for your comments :)
30-May-2017 Premium order
Good price, quick delivery. Thank you for your comments :) 
19-May-2017 Kerosene order
Very prompt polite excellent service Thank you for your comments :)
18-May-2017 Kerosene order
I chose 2-5 day delivery but it came the next morning! Thank you for your feedback!
11-May-2017 Kerosene order
Cheapest prices I could find. Speedy delivery. No complaints. Thank you for your comments :)
11-May-2017 Kerosene order
Really good service Thank you for your feedback 
08-May-2017 Kerosene order
Extremely fast delivery, ordering online is so simple with no stress. Very happy with service Thank you for your feedback :) 
05-May-2017 Kerosene order
Friendly helpfull driver. Good price and service. Thank you for your comments :)
28-Apr-2017 Premium order
Excellent service as usual Thank you :)
25-Apr-2017 Kerosene order
Excellent service as always on time with no fuss Thank you for your comments :)
23-Apr-2017 Kerosene order
Very quick delivery and good price. Thank you Thank you for your feedback.
19-Apr-2017 Kerosene order
this company is the best by far aways cheaper Thank you :)
16-Apr-2017 Kerosene order
They are brilliant, low prices, easy to use and reliable. I will continue to use them and recommend them to anyone. Well done Thank you for your comments :)
15-Apr-2017 Kerosene order
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using t
I ordered my oil for 2-5 day delivery which was confirmed in the email on 5th April but we are now 15th April and still no delivery. I have rung on 12th and was told they would look into it and would ring me back back but still no call back. I don't think I will be using this service again. I was expecting my delivery by 12th which is allowing 5 working days but when I rung I was told it was scheduled for 19th as I hadn't allowed for the Easter weekend but my delivery should have come before so this has nothing to do with it. Very disappointed.
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Thank you for your feedback - i can confirm someone will be in contact with you regarding this.
15-Apr-2017 Kerosene order
Great service oil in the tank 24 hours after order was placed Thank you for your comments.
11-Apr-2017 Kerosene order
Very pleased, an excellent service. Thank you :)
09-Apr-2017 Kerosene order
We received excellent service from heating oil .co.uk, the price of oil was low compared to other quotes and we received the delivery the same week. They also kept their promise and phoned the night before to let us know the delivery was coming Thank you for your feedback :)
08-Apr-2017 Kerosene order
Prompt friendly service, easy to order and the internet ordering means I can order at anytime from anywhere. Very competitive prices Thank you for your comments :)
07-Apr-2017 Kerosene order
Good price and fast delivery. Thank you for your feedback.
03-Apr-2017 Kerosene order
Ordered on Thursday delivered on Monday ... brilliant ! Thank you :)
02-Apr-2017 Kerosene order
Next day delivery is awsome. Best price as well. Whats not to like. Thank you. Thank you for your feedback :)
30-Mar-2017 Kerosene order
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with
I've used them for the second time and there's no extra charge for getting your oil quickly. Mine was delivered within 2-3 days which is excellent. The drivers are always really pleasant and the price is competitive, not the cheapest, but very close to it. Very happy with the service.
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Thank you for your comments :)
29-Mar-2017 Kerosene order
Excellent service fast delivery.FIRST class Thank you for your comments.
28-Mar-2017 Kerosene order
Great service, delivered on time. Reliable Thank you :)
26-Mar-2017 Kerosene order
excellent Thank you :)
26-Mar-2017 Premium order
Kept emailing and texting to say oil will be delivered and never turned up
when they said it would . Would not use again
Thank you for your feedback, i can confirm someone will be in contact with you regarding it.
25-Mar-2017 Kerosene order
offered the best price, but took 7 days to arrive instead of the specified 2-5 days Thank you for your feedback, someone will be in contact with you regarding this
24-Mar-2017 Kerosene order
I required a quicker delivery as we had run out of oil, and they were very obliging Thank you for your comments.
20-Mar-2017 Premium order
Best price around again. Great driver. Many thanks Thank you :)
19-Mar-2017 Kerosene order
quick 5 star all round service Thank you :)
18-Mar-2017 Kerosene order
Easy to get quote and order online. Came within time frame. No problems! Thank you for your feedback.
16-Mar-2017 Kerosene order
Disappointing service this time. My delivery was delayed two days without explanation. It arrived 10 days after the order. When I phoned, delivery times given were consistently wrong and despite repeated requests, the driver never called me. Thank you for your feedback - i can confirm someone will be in contact with you regarding this.
16-Mar-2017 Premium order
Very helpful. Not only the office staff but the delivery driver as well Thank you :)
16-Mar-2017 Kerosene order
Ordered on line. Paid on line. Delivery date via text. 4 days later oil tank full

Cushty
Thank you for your feedback.
15-Mar-2017 Kerosene order
Matt the delivery driver for Certas was brilliant, careful, and obviously very experienced, unlike some of the oil brokers who have sent rubbish companies and inexperienced drivers to deliver on their behalf. Well done Matt. Thank you very much for your comments.
15-Mar-2017 Kerosene order
Same efficient service as usual. Thank you :)
14-Mar-2017 Kerosene order
Great quick service at a very good price No Comment
14-Mar-2017 Kerosene order
Easy website also courteous staff on phone delivery man friendly considerate too all round very good service.

Thank you
No Comment
13-Mar-2017 Kerosene order
Fast delivery. Good customer service. Will use again No Comment
13-Mar-2017 Kerosene order
Ordering online very easy.
Prices extremely competitive.
Delivery day following order.
No Comment
10-Mar-2017 Kerosene order
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days fre
The ease of use of the internet to purchase the oil and the competitive price was all very good.

However the delivery time was 2-5 working days but the oil was not delivered until the 6th working day. We ran out of oil 4 days after ordering it, spent a few days freezing and then had to get someone out to get the boiler working again after the oil was delivered as the boiler had been sucking up air.
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No Comment
10-Mar-2017 Kerosene order
booked small tanker arrived on 6 wheeler I managed to get him in JUST ! driver was fine very cooperative office staff did not read the order properly why take down information from customer and then ignore it. Could have been failed delivery ! No Comment
10-Mar-2017 Kerosene order
Ordered, delivered quickly. Cheapest aroubd at the time No Comment
10-Mar-2017 Kerosene order
Delivered on time. Delivery driver very friendly No Comment
07-Mar-2017 Kerosene order
Oil came earlier than promised No Comment
04-Mar-2017 Kerosene order
Competitive price, easy ordering and delivered within time frame. No Comment
02-Mar-2017 Kerosene order
I cannot see how you can be better. No Comment
02-Mar-2017 Kerosene order
Excellent service, good price arrived when supposed to. No Comment
02-Mar-2017 Kerosene order
No issues anywhere, from ordering to delivery. No Comment
01-Mar-2017 Kerosene order
Very easy and good service. No Comment
28-Feb-2017 Kerosene order
Fantastic service and a driver that actually closed the garden gate after him! No Comment
28-Feb-2017 Kerosene order
Good price and glad to receive advanced warning of the delivery the day before. No Comment
28-Feb-2017 Premium order
You delivered what I ordered, thank you. No Comment
28-Feb-2017 Kerosene order
Heatingoil have always been efficient with deliveries the several times
I have used them and competitive regarding prices.
No Comment
27-Feb-2017 Kerosene order
Easy to order, price competitive, delivery on time. No Comment
27-Feb-2017 Premium order
Slow delivery and mix up on monies being paid or not No Comment
27-Feb-2017 Premium order
Website easy to use. Delivery quick and without complication. Very happy with service. No Comment
26-Feb-2017 Kerosene order
Reliable, efficient, excellent price, highly recommended! No Comment
25-Feb-2017 Kerosene order
Good on the whole. I am still waiting for a refund because I did not receive the full 1000 litres I have paid for. Still waiting after 9 days for "the paperwork to come through". I think this is poor. No Comment
24-Feb-2017 Kerosene order
This delivery was on time on the day promised,, plus the call the day before confirming delivery . excellent service.

My previous last order was not delivered as promised and I had to complain.
No Comment
23-Feb-2017 Kerosene order
Always the best so far you have delivered on time and the cheapest !! No Comment
23-Feb-2017 Kerosene order
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesd
Disgusting service.Ordered oil on Monday morning as hardly any oil, telephoned and was told would be delivered Thursday. Did not arrive so phoned again and told it will now be Monday due to emergencies for old people. Received a phone call Monday stating it will now be Tuesday.It did arrive then but I had been without heating for a week and I am 80 years old. To make matters worse the woman I spoke to on Thursday was vey flippant which did not help. I will never use Heating Oil again or recommend them. They are nowhere near as good as Pace Fuel Care
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No Comment
23-Feb-2017 Kerosene order
Efficient, polite and helpful delivery operator. Ease of ordering,and good price.. No Comment
23-Feb-2017 Kerosene order
Very smooth easy transaction and was kept informed of what was happening. No Comment
22-Feb-2017 Kerosene order
Excellent as usual. It would be helpful to both parties to receive a message confirming the delivery day though! No Comment
21-Feb-2017 Kerosene order
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Mond
I called your office on Friday 17th February evening to formally make a complaint, the details of this complaint was noted by the young lady who took the call. She promised me that she would bring this to the attention of the management and that someone would call me on Monday 20th February, they didn't.
I more than happy to discuss this with someone if you would care to phone my number is 07808 288804.
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No Comment
21-Feb-2017 Kerosene order
Competitive prices and delivered on time without fuss No Comment
20-Feb-2017 Kerosene order
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.
This seems a very poor response, and I am disappoint
After paying extra for delivery within 5 days - our oil was delivered 8 days later. I have just been told that a refund of the extra charge is "not possible", but you will try to give me a good price on our next order.
This seems a very poor response, and I am disappointed, as I have always been satisfied in the past.
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No Comment
20-Feb-2017 Kerosene order
I have used for a number of years never had a problem and always the best price No Comment
19-Feb-2017 Kerosene order
Would've liked it for it to be delivered sooner then on the last day of the 2-5 days waiting time, it's a long time if you are without oil and therefore heating and that during a cold snap! but once It got here it was Done quickly and the driver was nice. No Comment
19-Feb-2017 Kerosene order
Delivery 3 days after promised but otherwise clean and efficient No Comment
19-Feb-2017 Kerosene order
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge
I have rated as "good" this time after the past two deliveries where I had to phone because my delivery was forgotten. I am glad to say this time I was kept fully informed when delivery was to happen and the driver helped me discover how much oil was in my tank as the gauge had broken.
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No Comment
19-Feb-2017 Kerosene order
Very simple to use and hassle free delivery No Comment
19-Feb-2017 Premium order
Prompt service No Comment
18-Feb-2017 Kerosene order
Best price and delivered promptly. No Comment
18-Feb-2017 Premium order
I ordered oil with delivery option 2-5days.
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left i
I ordered oil with delivery option 2-5days.
The order was not attempted for 7 days as this is working days.
The driver could not access the tank even though I had left instructions.
No contact was made to explain this.
I then rang after waiting 8 days..left instructions over phone again..still no oil..rang next day the instructions were not left on the order. We left notes on the garage for the driver so if delivery was attempted they would of seen these. So I left my husbands mobile number also so they had 2 contacts.
Rang today they cannot deliver now until Monday. We have now had no heating or hot water for 5 days, and my instructions were STILL not saved to the order.
After waiting 10 days for oil I still have no oil..
Poor communication from this company to the drivers they use, and also poor communication to the customer.
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No Comment
18-Feb-2017 Premium order
all ok No Comment
18-Feb-2017 Premium order
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I order
I'm a second time customer, both times I purchased online and selected the most expensive delivery rate which was within 2-5 days of ordering (as opposed to a lower rate for 5-9 days). First time round delivery was quick and I was really impressed, second time around I ordered on a Wednesday and delivery did not come until the following Wednesday. By my reckoning that's 7 days. Apparently weekends don't count although Saturday deliveries do happen!? I had to contact the company to find out where my delivery was. I might not have minded much except the delivery driver told my husband that business was quiet due to the mild winter. I will be looking elsewhere next time I need heating fuel!
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No Comment
16-Feb-2017 Premium order
It's been ten days and you are seeking plaudits before delivery? No Comment
16-Feb-2017 Kerosene order
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Woul
Oil not delivered within agreed time frame. 'Promised' oil would be delivered on the Monday - didn't happen. I chased again on the Wednesday. No call or email to advise oil would be several days late. Offered under £3 the order for failing to deliver in agreed time. Wouldn't bother using again.
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No Comment
16-Feb-2017 Kerosene order
Good value for money compared to other suppliers. Don't like the uncertain nature of delivery day and time. Would rather be able to book a delivery slot. No Comment
16-Feb-2017 Premium order
Phoned to check delivery date & was told Saturday, the depot sent a text out the following day to say that it would be Monday. No Comment
15-Feb-2017 Kerosene order
Very easy and delivered as stated No Comment
15-Feb-2017 Kerosene order
top service as ever ,within the selevted time No Comment
14-Feb-2017 Kerosene order
First class service. East to use website,prompt delivery and competitive price. Thank you No Comment
13-Feb-2017 Kerosene order
Had to wait 10 days before heating oil was delivered but within the time limit quoted. No Comment
12-Feb-2017 Kerosene order
very good No Comment
12-Feb-2017 Kerosene order
Oil arrived when it was supposed to and website was easy to use. No Comment
11-Feb-2017 Kerosene order
Very pleased with the price and prompt delivery. No Comment
11-Feb-2017 Kerosene order
So quick! No Comment
11-Feb-2017 Kerosene order
Excellent and reliable service. I know the tanker will arrive in a few days from the order; not up to two weeks as I've had to wait on occasion. No Comment
11-Feb-2017 Kerosene order
No contact to let us know when you were coming , if we had not been in delivery would have been impossible (gate and tank locked ) No Comment
10-Feb-2017 Kerosene order
Excellent service. No Comment
10-Feb-2017 Kerosene order
Very good service No Comment
09-Feb-2017 Premium order
As Above No Comment
06-Feb-2017 Kerosene order
Delivery was outside my 2-5 days so can't rate any higher. Oil is a very good price. No Comment
05-Feb-2017 Kerosene order
Competitive price, and delivered on the dot. No Comment
05-Feb-2017 Kerosene order
Quick and so easy. Order on line as cheaper No Comment
03-Feb-2017 Kerosene order
Difficult to order by telephone, but was easy when online. Only problem was that I was unable to use £10 coupon I was emailed. Delivery was on time and no problem. No Comment
03-Feb-2017 Kerosene order
Easy to use website and good oil price. Only improvement could be a quicker delivery time as I had to wait 6 days. No Comment
03-Feb-2017 Premium order
Delivered the day after I ordered. Excellent service. No Comment
31-Jan-2017 Kerosene order
Good service No Comment
30-Jan-2017 Kerosene order
Nice, courteous No Comment
30-Jan-2017 Kerosene order
Delivery of oil was fine.Thanks No Comment
30-Jan-2017 Kerosene order
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was bril
Service could not have been better. The driver seemed not to have been told that we were a bit isilated and a small tanker was needed. Came with an 18 tonner and still managed to get to us in spite of a very restricted space. Please pass on my gratitutude to him, he was brilliant.
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No Comment
28-Jan-2017 Kerosene order
Delivered even earlier than expected and driver very helpful.
Still owed 37 litres from last delivery that tank could not accommodate!
No Comment
28-Jan-2017 Kerosene order
5 star service No Comment
27-Jan-2017 Kerosene order
Cheaper than BoilerJuice, Delivery quicker than BoilerJuice, Driver brilliant ! No Comment
27-Jan-2017 Kerosene order
5 star service thank you. No Comment
27-Jan-2017 Kerosene order
Best price available hence the order. V good communication after order. V fast delivery which was excellent. Butlers driver was v friendly, helpful and polite. No Comment
27-Jan-2017 Kerosene order
excellent service, order on the Tuesday morning and was delivered next day No Comment
27-Jan-2017 Kerosene order
Ordered online, ok on price and delivered within time specified. Complete lack of communication once order had been placed, had to ring to check the ordered was being processed! No Comment
27-Jan-2017 Kerosene order
Excellent service, thank you! No Comment
26-Jan-2017 Kerosene order
fair price and delivered in a week No Comment
26-Jan-2017 Kerosene order
Good price and good service. Helpful people. No Comment
26-Jan-2017 Kerosene order
Good value. Easy procedure. Delivery fine. No Comment
26-Jan-2017 Kerosene order
The service and delivery was very good. The only problem was with your billing dept who seem unable to change my name on the bill despite 3 calls asking for it to be changed No Comment
26-Jan-2017 Kerosene order
It provides good quality fuel with good prices.
I would use their service again.
No Comment
25-Jan-2017 Kerosene order
Best price available and delivered well within the time frame No Comment
24-Jan-2017 Premium order
Paid for express delivery between 2 - 5 days. Delivery was made outside this period No Comment
24-Jan-2017 Kerosene order
Brilliant quick delivery and great value, however, I have only given a 4 star as I was not informed when the delivery was going to be. No Comment
24-Jan-2017 Kerosene order
Delivered as requested within the time. No Comment
23-Jan-2017 Kerosene order
Speedy delivery, not the cheapest, however. No Comment
23-Jan-2017 Kerosene order
Excellent No Comment
23-Jan-2017 Premium order
Quick and easy service No Comment
22-Jan-2017 Kerosene order
5 Star Service, Great Price, Rapid Delivery, Will be using again. No Comment
22-Jan-2017 Kerosene order
Ordered Thursday,delivered the next day. Price was the best online. It was the first time I used Heating oil UK but it certainly will not be the last with this kind of service. No Comment
21-Jan-2017 Kerosene order
Verry quickly delivery, order today, tomorrow received No Comment
21-Jan-2017 Kerosene order
Oil delivered within two days and it wasn't even a priority delivery request; great service, and the delivery driver was very helpful answering any queries I had. Thank you No Comment
20-Jan-2017 Kerosene order
They were very prompt with the delivery. The only trouble was they had not notified me as request and could not access the oil tank. No Comment
20-Jan-2017 Kerosene order
Nice people on the phone,great delivery man. No Comment
19-Jan-2017 Premium order
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs
Driver tried to deliver on a Monday with no pre warning - no email, no txt, no phone. We were 5 minutes down the road, walking the dog. No attempt was made to phone us and the card left had no contact number on it. He also left the side gate open which later allowed our dogs to escape.
Delivery rearranged for Tuesday, driver arrives but doesn't knock or ring on the door, which I consider to show complete lack of common curtesy, he just opens all the gates. Luckily dogs were not outside at this point.
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No Comment
16-Jan-2017 Kerosene order
Delivered on time and satisfactory price No Comment
15-Jan-2017 Kerosene order
Good service but I would like to have my account debited after the oil has been delivered. No Comment
14-Jan-2017 Kerosene order
Excellent service and delivered the next day!! We had ordered it on the 5-10 day delivery so were really pleased. No Comment
14-Jan-2017 Kerosene order
They kept me informed regarding my delivery which was delayed. This saved me from worrying/getting angry! No Comment
14-Jan-2017 Kerosene order
Still haven't received delivery No Comment
13-Jan-2017 Kerosene order
Thrilled with my first order.The delivery was on time.The driver was so nice and well mannered.Will definitely order again from them. No Comment
13-Jan-2017 Kerosene order
As always an excellent service. No Comment
13-Jan-2017 Kerosene order
I ordered the oil on January 7 and today - January 13 - I am still awaiting a delivery. Since I placed my order the weathr has turned to freezing and snow is blanketing the cuotry. I have since found that I could have bought my oil more cheaply from another supplier. No Comment
13-Jan-2017 Kerosene order
Good price, quick delivery, but under delivered the quantity required Thank you for your feedback, I will pass your comments on.
12-Jan-2017 Kerosene order
Very prompt response! Thank you :)
10-Jan-2017 Premium order
Quick and easy to order, super fast delivery & priced checked as cheaper against well known on-line competitor. Thank you for your feedback.
10-Jan-2017 Kerosene order
After two earlier failures you managed to give advance notice of the delivery. Well done! Thanks for your comments.
10-Jan-2017 Kerosene order
Delivered in time scale and a little cheaper than competitors Thank you for your comments.
10-Jan-2017 Kerosene order
Good service. Thank you
09-Jan-2017 Kerosene order
Easy to book and fast delivery. Thank you :)
09-Jan-2017 Kerosene order
Very fast delivery even in the busiest time of year (between Christmas and New Year). Nice and easy to get a fast competitive quote online and place an order. Highly recommend this company! Thank you for your comments :)
09-Jan-2017 Kerosene order
We are very pleased with the service we receive Thank you for your comments.
09-Jan-2017 Kerosene order
Easy to buy & was the cheapest I could find. Delivered well within time scale given Thank you :)
09-Jan-2017 Kerosene order
As a point of interest I actually ordered and paid for 800 litres but only received 720 litres. When will I receive a refund for overpayment. Thank you Thank you for your feedback, someone will contact you with regards to this.
09-Jan-2017 Kerosene order
Very easy order process,with instant confirmation of order . Advised of delivery date so no waiting around for days, then quick efficient delivery on advised date. Thank you for your feedback.
08-Jan-2017 Kerosene order
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering
OK but when I made my first oder by phone, I was quoted a different price to the one on the website & the person had now knowledge of the £10 discount voucher I'd been sent. Eventually sorted out but then I was surprised to get an invoice after I'd already paid when ordering.
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Thank you for your comments - I will pass this on for you.
08-Jan-2017 Kerosene order
Good service helpful staff No Comment
08-Jan-2017 Kerosene order
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been
I ordered 600 litres online but somehow it was processed as 597. I specifically asked to be contacted BEFORE the tank came onto my property because if my dog which I was not. I was given 550 litres instead as they said they couldn't give me 3 unpaid litres and I've not been given a refund for the rest.
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No Comment
07-Jan-2017 Kerosene order
Very prompt delivery ,excellent service Thank you
07-Jan-2017 Kerosene order
from when i placed my order delivery came within 3 days. very impressed with that. considering the time of the year, it was between Christmas and New year. price was copetative too. I shall use this company again. No Comment
07-Jan-2017 Kerosene order
Prompt service and appreciated the phone call beforehand. Thank you for your comments :)
07-Jan-2017 Kerosene order
Good timely service. Thank you :)
07-Jan-2017 Kerosene order
Prompt, efficient service. Thank you :)
06-Jan-2017 Kerosene order
I requested to be telephoned 24 hours before delivery, as the tank is not accessible if not at home. NO TELEPHONE CALL WAS RECEIVED. Thank you for your feedback, I have passed your comments on to the depot and they will be in contact with you.
05-Jan-2017 Kerosene order
Prompt delivery again. Very easy web site. Booked oil after checking oil level on Boxing day evening. Delivery came within 3 days. Thank you for your feedback :)
05-Jan-2017 Kerosene order
Very quick service Thank you :)
05-Jan-2017 Kerosene order
The online ordering experience was less than satisfactory as no acknowledgement of the order was received at the checkout, which resulted in a duplicate order. Thank you for your comments, I will forward this on for you.

04-Jan-2017 Premium order
Good service as always Thank you  :)
03-Jan-2017 Kerosene order
Most impressed with the price offered and the high quality of service given. I will definitely use Heatingoil.co.uk again.. Thank you for your comments :)
03-Jan-2017 Kerosene order
Good prompt service, very pleasant driver even as early as 7-30 in morning . Thank you :)
02-Jan-2017 Kerosene order
Very helpful and prompt service. Thank you :)
02-Jan-2017 Premium order
Slight problem with how you process the card number (with or without spaces); otherwise: very pleasant phone staff and delivery driver. Thank you for your comments.
01-Jan-2017 Kerosene order
Very good service and price Thank you :)
31-Dec-2016 Kerosene order
Pleased but had text to say delivery on 29/12 then another text later to say delivery on 30/12 Thank you for your feedback.
29-Dec-2016 Kerosene order
This is my second time ordering from Heating Oil, and just as before, they didn't disappoint. Prices were the cheapest I could find online, and delivery came within three working days, even though I ordered just six days before Christmas. Will be using again. Thank you for your comments :)
29-Dec-2016 Premium order
Very good as usual .Price is always the key .I like the website which gives a reasonably current price. Iwill use again i am sure . Thank you :)
29-Dec-2016 Kerosene order
Not the most competitive price and poor communication. Advised delivery day but failed to arrive and didn't even call me to advise. Did deliver just in time before xmax close down. Thank you for your feedback, I can confirm someone will be in co0ntact with you regarding this.
29-Dec-2016 Kerosene order
Didn't arrive on time so cancelled the order and went somewhere else. No Comment
27-Dec-2016 Kerosene order
easy ordering process with good competitive prices Thank you.
26-Dec-2016 Kerosene order
great service great price oil arived on time Thank you
24-Dec-2016 Kerosene order
Good price, delivered next working day despite 2-5 days order. Thank you :)
24-Dec-2016 Kerosene order
Best price, easy to order, delivery as requested and quick refund for oil unable to get in tank Thank you for your feedback
23-Dec-2016 Kerosene order
No ;problems, delivered on time Thank you for your comments.
23-Dec-2016 Kerosene order
Oil was delivered day after ordering. Fast, efficient service. Very impressed. Thank you for your comments.
22-Dec-2016 Kerosene order
Delivered when expected, with advance notice. Driver very chatty and friendly. Very happy with the service, as usual. Pricing competitive with any alternative supplier locally. Perfectly satisfied. Thank you :)
22-Dec-2016 Kerosene order
Good prices and on time delivery. Driver was great. Thank you for your comments.
22-Dec-2016 Kerosene order
Very good Thank you
22-Dec-2016 Kerosene order
Fantastic and quick service..brilliant will definitely use again Thank you :)
21-Dec-2016 Premium order
Very good value and service,wool definitely use again No Comment
19-Dec-2016 Kerosene order
I have not had it delivered yet Thank you for your feedback, someone will be in contact regarding this.
19-Dec-2016 Kerosene order
The online comparison was easy to obtain, and was the cheapest price I could find. The supplier got in touch with a delivery date and the oil was delivered on time as promised. Very happy with the price and the service provided - thanks Thank you :)
19-Dec-2016 Kerosene order
I am still waiting for my oil now down to 2 bar, due to tanker breaking down, need my delivery this week, waiting 3 weeks since order. Thank you for your feedback, someone will be in contact with you regarding this.
19-Dec-2016 Kerosene order
Good competitive price for heating oil. However the communication on delivery and acceptance of quote was very poor. There was also no reference of the recent order/delivery on My Account. Thank you for your feedback I will pass your comments on.
17-Dec-2016 Premium order
I misread the delivery date, and they rescheduled no problem and no fees. Great service. Thank you :)
17-Dec-2016 Kerosene order
Thanks great straight forward and reliable Thank you :)
17-Dec-2016 Kerosene order
Great price , great service. Thank you for your comments.
16-Dec-2016 Kerosene order
Very fast delivery, easy online access to fuel prices would highly recommend Thank you :)
16-Dec-2016 Kerosene order
prompt efficient service best price No Comment
16-Dec-2016 Kerosene order
Competitive price & good service -will use again Thank you for your comments :)
16-Dec-2016 Premium order
Straight forward transaction and oil was delivered within three days. Thank you :)
16-Dec-2016 Premium order
Delivery on time, easy to order, no issues at all. Thank you :)
16-Dec-2016 Kerosene order
Very quick delivery Thank you :)
16-Dec-2016 Kerosene order
could be better. Thank you for your feedback, I will pass your comments on.
16-Dec-2016 Kerosene order
No confirmation emailed received on order, and then had to chase up to find out when oil was coming. Oil arrived within stated time and was happy but my only gripe would be a better service when ordering as wasn't sure If order had been accepted or not. Thank you for your feedback, I will pass your comments on.
15-Dec-2016 Premium order
The driver was a very nice man ,very clean fast and efficient. Thank you :)
13-Dec-2016 Kerosene order
Helpful driver rang to let me know he was comming No Comment
13-Dec-2016 Kerosene order
Great, fast service. Friendly delivery driver. Thanks. Thank you :)
13-Dec-2016 Kerosene order
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank you
Jack Tuynma
I thought you all worked very well to get my oil to me as quick as possible and price was good .I am waiting for refund of 1000 liters which I ordered twice by accident please advise when it will be put back into my account .Happy Christmas all and thank you
Jack Tuynman 8 Cromer road Trimingham Norfolk
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Thank you for your feedback, I will get someone to contact you regarding your refund. Merry Christmas to you too :)
12-Dec-2016 Kerosene order
Delivery driver did not let me know he lost the cap to the tank. Emailed heatingoil twice with no reply. Thank you for your feedback, I can confirm someone will be in contact regarding this.
12-Dec-2016 Kerosene order
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delive
I was told that delivery would be made last Wednesday morning, this did not happen, so I phoned your office at 10 am on Thursday as no one had contacted me. I was told that the driver on Wednesday couldn't find the number of the house,albeit it is next to 41,!!!! the delivery was eventually made of Friday and I asked the driver to find the house number on the gate post which took him about 2 seconds. t therefore consider that the Wednesday driver did not come at all.
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Thank you for your feedback, I can confirm someone will be in contact regarding this.
12-Dec-2016 Kerosene order
Delivered on time and best price at the time of ordering. Thank you :)
11-Dec-2016 Kerosene order
V.good price. Courteous service by delivery man. Thank you for your feedback :)
11-Dec-2016 Premium order
Best price at the time and no fuss delivery Thank you for your comments
11-Dec-2016 Kerosene order
Always best price available and delivery without problems, very happy with Heatingoil. Thank you :)
11-Dec-2016 Kerosene order
Very prompt delivery. Good customer service. No Comment
11-Dec-2016 Premium order
Very efficient service, easy to place order, delivered when stated Thank you for your comments
11-Dec-2016 Kerosene order
Pretty good but staff were unable to give definite answer regarding 1000L price @ 500L each to adjacent tanks of neighbors. Also, online price differs to phone inquiry price! Thank you for your feedback, I will your comments on.
10-Dec-2016 Premium order
Excellent value and service Thank you :)
09-Dec-2016 Kerosene order
Quick and easy to use site, best price on the day, delivered the next day...what more do you need. Thank you for your feedback.
09-Dec-2016 Premium order
good Thank you
09-Dec-2016 Premium order
Excellent Service Thank you :)
09-Dec-2016 Kerosene order
Website said 2 to 5 days days for delivery, not to 2 to 5 working days so had to wait longer than expected for delivery. No Comment
08-Dec-2016 Kerosene order
Very quick delivery.Thanks so much. Thank you for your comments.
08-Dec-2016 Kerosene order
Excellent, fast and efficent service, happy to recommend to other customers. Thank you :)
08-Dec-2016 Premium order
A user friendly and very competitive service. Quoted lower prices than most similar services. Thank you :)
08-Dec-2016 Kerosene order
Prompt service. Did not even know that the oil had been delivered despite the fact that we were in the house at the time! No Comment
08-Dec-2016 Kerosene order
Very, very poor experience. Oil ordered 28/11, with a request for notice to be given for delivery to make access available. This didn't happen and the guy turned up with no warning on 30/11. He pumped the oil and gave me the delivery note. I noticed just before he drove off
Very, very poor experience. Oil ordered 28/11, with a request for notice to be given for delivery to make access available. This didn't happen and the guy turned up with no warning on 30/11. He pumped the oil and gave me the delivery note. I noticed just before he drove off that he had only left 600 litres, and not the 900 I had ordered. So he left me a 2nd delivery note with someone else's name and address on it and hand wrote my name and address and "Balance to Follow" on it. I expected this balance to arrive in the next couple of hours at worst. However, I received a phone call a few days later (possibly 02/12) informing me that the balance would be delivered by 09/12. I insisted again that notice of delivery be given. In the meantime I noticed on 05/12 that the full payment had been taken, despite the fact that 300 litres were still missing. I then noticed on 07/12 that an amount equivalent to 300 litres had been credited to my bank account. So now, believing that I wasn't going to receive my balance, I rang your helpline to see what was happening. I was told by a very nice lady called Elle Cross that she would look into my query. True to her word, she e mailed me back same day to inform me that the balance would be delivered by 13/12, provided that I called in with a further payment. And that's where we are at time of writing. It seems to me that having made an error, your policy is to do anything to correct it at your convenience and not at mine / customers. I do not understand why the balance of my purchase could not be delivered the same day. I suspect that the reason for this, as stated, is that it would be inconvenient / less efficient for you to do so until you have another delivery nearby. I will call today and make the balance payment, but I do not hold out much hope of it being delivered with some notice as requested. I challenge you to be brave enough to publish this 'complaint' and for someone senior to contact me to discuss this unfortunate issue.
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No Comment
08-Dec-2016 Kerosene order
Pretty good, will most likely use you again as your price was best. One slight annoyance, your home page had a £10 off code but it wouldn't work when I tried to apply it. Kinda false advertising really, so technically you owe me ten quid!! No Comment
08-Dec-2016 Kerosene order
Good price, swift and pleasant delivery No Comment
07-Dec-2016 Kerosene order
Easy to use online buying format. Very quick delivery. No Comment
07-Dec-2016 Kerosene order
Downloaded the App, paid, discount, delivered earlier than expected, easy No Comment
06-Dec-2016 Kerosene order
Always the cheapest on the web, ordering takes less than 5 minutes and with the app all my preferences are saved. Every time my delivery arrives on time. No Comment
06-Dec-2016 Kerosene order
First time I've ever ordered oil through you and online, I found it quick and easy and hassle free , was nice knowing that with a couple of clicks the oil was ordered and we could sit back and relax , will be using you again No Comment
06-Dec-2016 Kerosene order
Great service from start to finish. Best price and speedy delivery. Will use again No Comment
05-Dec-2016 Kerosene order
From order, to getting a discount, to getting the fuel delivered was easy and on time. No Comment
05-Dec-2016 Kerosene order
Everything fine except not able to choose the delivery day. If a delivery day could be chosen when ordering....it would then be 5 star. No Comment
05-Dec-2016 Kerosene order
Excellent service, oil arrived early and received very polite pre-delivery call as promised No Comment
05-Dec-2016 Kerosene order
No hassle - quicker delivery than others for less price - easy No Comment
04-Dec-2016 Kerosene order
Excellent service! Ordered Thursday evening and delivered first thing 8.00am Monday morning. No Comment
03-Dec-2016 Kerosene order
Very efficient No Comment
03-Dec-2016 Kerosene order
Good online service with speedy hassle free delivery. No Comment
02-Dec-2016 Kerosene order
The delivery driver was extremely disinterested and rude to my wife. in addition he was disrespectful to the property being quite happy to destroy plants because he was doing what was easy (and lazy) for him. No Comment
02-Dec-2016 Kerosene order
Good service, no problems with delivery, and within the stated time-frame. Got message to say delivery due - although a bit more advance notice might have been nice. (Although it is possible that I missed a message maybe?) No Comment
02-Dec-2016 Premium order
1000ltrs premium ker No Comment
02-Dec-2016 Kerosene order
Good price good service delivered on time, no phone call to let us know when they are delivering, Thank you for your comments.
02-Dec-2016 Kerosene order
Oil delivered in 3 days. Arrived 7.30am, didn't even wake us. Brilliant service at the usual keen price. Buy with confidence!! Thank you :)
01-Dec-2016 Kerosene order
Competitive price, great no hassle service. Thank you for your feedback.
01-Dec-2016 Kerosene order
Paid for order, but the system lost it. Chased, promised delivery which didn't arrive. Chased again, ordered emergency oil at a premium from elsewhere. Oil then finally arrived. Staff very friendly and driver is a great bloke. Computer says no though. They need to work on fu
Paid for order, but the system lost it. Chased, promised delivery which didn't arrive. Chased again, ordered emergency oil at a premium from elsewhere. Oil then finally arrived. Staff very friendly and driver is a great bloke. Computer says no though. They need to work on fundamentals - order, delivery. Simples!
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Thank you for your feedback, I can confirm someone will be in contact regarding this.
30-Nov-2016 Kerosene order
Good price, but no email confirmation Thank you for your feedback.
29-Nov-2016 Kerosene order
Competitive price and delivered as promised. Hassle free. Thank you :)
29-Nov-2016 Kerosene order
Everything was fine, price, delivery sooner than expected, delivery man was friendly and helpful. The most important thing is the price but other things and important as well. Thank you :)
29-Nov-2016 Kerosene order
Price of oil was very competitive, (I know because I'd been watching it for weeks). Delivered exactly on time. Whole process was very quick, easy and efficient. Very good first impression. No Comment
28-Nov-2016 Kerosene order
So easy to use. Very easy to read and understand and so quick. Entered information and a few clicks later I had bought what I needed Thank you for your comments :)
28-Nov-2016 Kerosene order
Disgusting service. Taken my money, not delivered oil and not informed me of no oil until 2 weeks later when I had to ring to query as no oil left. Would not have notified my but very happy to keep my money Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
26-Nov-2016 Kerosene order
A good service. Thank you :)
25-Nov-2016 Kerosene order
Had to ring 3 times re delivery, 3rd time got a reply no one rang me back Thank you for your comment, I have passed this on to the local depot.
24-Nov-2016 Kerosene order
prompt fast no hassel delivery - great Thank you :)
24-Nov-2016 Kerosene order
Simple to use. Very efficient, friendly driver. Thank your very much :)
23-Nov-2016 Premium order
Delivery was prompt with a very friendly driver. Tank filled and delivery slip left within 15 minutes. Excellent service! Thank you for your lovely comments :)
21-Nov-2016 Kerosene order
Delivery was on time and they refund any excess oil. However they don't have a 2 week order option Thank you for your feedback.
21-Nov-2016 Kerosene order
My very first order and it was a dreadful service - they confirmed a delivery date the day AFTER it was due, I then found out the driver never came at all. They booked another delivery day and again they came on a different date. Being at work I had to leave the tank unlocke
My very first order and it was a dreadful service - they confirmed a delivery date the day AFTER it was due, I then found out the driver never came at all. They booked another delivery day and again they came on a different date. Being at work I had to leave the tank unlocked for several days which I was not happy about. I complained to them direct and will never use them again. Cannot recommend. I will stick to local suppliers who deliver when they say they will.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
20-Nov-2016 Kerosene order
Paid for the 5 day + and delivery was on day 4. Other online suppliers usually make you wait until last day! Refund for overpaid amount back in Bank 4 day later without being prompted. A phone call advising date of delivery would be helpful. Thank you very much for your comments.
18-Nov-2016 Kerosene order
Excellent service, very quick and reliable. Called day before as promised and no issues! Thank you :)
18-Nov-2016 Premium order
Good service and was advised when not able to deliver due to a vehicle breakdown. Thank you for your comments.
18-Nov-2016 Premium order
Oil arrived earlier than expected and instructions were followed to allow gate and tank to be unlocked. Thank you for your feedback :)
17-Nov-2016 Kerosene order
Delivery ahead of time, no mess, as expected and as it should be.
Tank could have taken more but option to increase order is not available.
Thank you for your comments.
17-Nov-2016 Kerosene order
prompt delivery Thank you :)
17-Nov-2016 Kerosene order
Really good service Thank you very much.
14-Nov-2016 Kerosene order
Delivered on time. Did ask for contact before delivery which I didn't receive but this didn't cause any problems on this occasion. Easy to order online. Pleased with prices and quick delivery response. No Comment
14-Nov-2016 Kerosene order
On time, forewarned of delivery two days prior, delivery men were quiet, efficient, tidy and closed the gate afterwards. No Comment
14-Nov-2016 Kerosene order
Delivery very fast and ease of placing order No Comment
13-Nov-2016 Kerosene order
Excellent competitive price per liter, and very quick delivery. Overall, very efficient and I would recommend checking with Heating Oil for a quote before enquiring elsewhere. No Comment
13-Nov-2016 Premium order
Easy to order and excellent delivery service No Comment
13-Nov-2016 Kerosene order
Nothing to complain about . Polite friendly delivery driver . Oil received on time . No Comment
11-Nov-2016 Kerosene order
oil was delivered a day after it was meant to.

called several times, was promised a call back 4 times...i was never called back
No Comment
11-Nov-2016 Kerosene order
very quick ...Dvr Polite....job well done No Comment
11-Nov-2016 Kerosene order
Phone number not in service and not delivered when we were advised it was to be delivered. Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
10-Nov-2016 Kerosene order
It was the cheapest price and the service was efficient and fast would highly recommend. Thank you for your feedback.
10-Nov-2016 Kerosene order
Very easy and straight forward. Thank you :)
07-Nov-2016 Premium order
on time and good service Thank you :)
04-Nov-2016 Kerosene order
Good value for money. Only rated you good cause ordered on line and didn't get an email or phone call to tell us when it was going to arrive Thank you for your comments.
03-Nov-2016 Premium order
Swift delivery, courteous and helpful delivery driver. Thank you :)
03-Nov-2016 Kerosene order
Quick and easy to order at competitive prices. Delivered as specified. Thank you for your comments.
01-Nov-2016 Kerosene order
The web site was a bit awkward, and I wasn't sure whether my order had completed or not. Also I got a text that my delivery was due 5 hours after the event. That does not help me arrange for gates to be open etc. I would prefer the text at least a day in advance. Thank you for your comments, I will this on.

Thank you
30-Oct-2016 Kerosene order
1st time I have used Heatingoil, no reason at all why I won't use them again.👍 Thank you :)
30-Oct-2016 Kerosene order
Easy price comparison via the website and I saved quite a bit compared with my usual supplier. Ordering went smoothly but it would have been good to have a call the day before delivery. It was just lucky I was at home to unlock the tank! Thank you for your comments
30-Oct-2016 Kerosene order
Overdelivered on quantity due to error by tanker then sent 'demand' for payment with no apology or explanation. Still waiting for reply from credit control dept! Thank you for your feedback, I can confirm someone will contact you regarding this.
29-Oct-2016 Kerosene order
The delivery was with in time and the driver was very pleasant Thank you :)
27-Oct-2016 Kerosene order
Very polite friendly driver. Would use you again. thank you very much :)
27-Oct-2016 Kerosene order
Terrible. Order late by three days. No telephone call as requested before delivery. Order promised then vehicle broke down. When oil
Finally delivered no delivery note left so had to call the office who replied yes think so you will have to check the tank.
Thank you for your feedback, I will get someone to take a look into this for you.

thank you
26-Oct-2016 Kerosene order
Prompt and friendly Thank you :)
24-Oct-2016 Kerosene order
Did not receive a conformation e-mail for my order and had to phone to ensure the order had been taken. Thank you for your comments, I will pass this on.
23-Oct-2016 Kerosene order
Paid extra for one day delivery, got call to say our oil would arrive in 3 days! Over ordered so phoned to get refund but all numbers on line got me through to local oil depots who couldn't access my account. Then eventually got through to someone who said refund would be gi
Paid extra for one day delivery, got call to say our oil would arrive in 3 days! Over ordered so phoned to get refund but all numbers on line got me through to local oil depots who couldn't access my account. Then eventually got through to someone who said refund would be given in ten days! What a hassle!
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Thank you for your feedback, I have passed this on to the local depot.

thanks
23-Oct-2016 Kerosene order
My delivery was 3 days early and the price was good. Thank you :)
23-Oct-2016 Kerosene order
Good service, good price Thank you
23-Oct-2016 Kerosene order
Very good service my deliver was delivered well with in the six day period Thank you :)
22-Oct-2016 Kerosene order
best price and friendly delivery,only waited a week for delivery Thank you for your feedback
22-Oct-2016 Kerosene order
1star because I can't give zero! Still waiting for delivery after 10 days. Phone service and customer service need to be sorted out! Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
21-Oct-2016 Kerosene order
The price was competitive and delivery was as promised Thank you :)
21-Oct-2016 Kerosene order
Good price delivered on time stated Thank you for your comments.
21-Oct-2016 Kerosene order
The delivery was quicker than expected and the delivery man couldnt have been nicer....service with a smile! I will definitely be using Heatingoil.co.uk again. Thank you Thank you :)
21-Oct-2016 Kerosene order
My instruction to notify me of delivery day=te and time so that I could be there to unlock the side gate for the delivery were not followed. It was just luck that I was there. Otherwise the delivery could not have been made. Thank you for your feedback, I will pass this on for you.

Kind regards
21-Oct-2016 Kerosene order
as ever very good fast service, this is short but sweet and says it all thank you :)
19-Oct-2016 Premium order
Oil was not delivered when agreed. Thank you for your feedback, someone will be in contact with you regarding this.
19-Oct-2016 Kerosene order
Easy and good service Thanks :)
18-Oct-2016 Premium order
Oil came within the delivery window. Despite my specifying that I would like to be contacted the day before delivery twice, once on the online form and again on the delivery instructions. this did not happen. The delivery driver obviously has a key to open my tank, not very
Oil came within the delivery window. Despite my specifying that I would like to be contacted the day before delivery twice, once on the online form and again on the delivery instructions. this did not happen. The delivery driver obviously has a key to open my tank, not very happy.
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Thank you for your feedback, I have passed your comments on.
18-Oct-2016 Kerosene order
All in all a good experience. Your prices are very competitive. The delivery driver was extremely helpful and gave me some good advice regarding order for next time. The only reason its not a 5 star is I ticked the box so I could be notified of the delivery date (wanted to e
All in all a good experience. Your prices are very competitive. The delivery driver was extremely helpful and gave me some good advice regarding order for next time. The only reason its not a 5 star is I ticked the box so I could be notified of the delivery date (wanted to ensure somebody was in and the tank was in locked) I didn't receive any notification.
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Thank you for your comments I will pass this on for you.
18-Oct-2016 Kerosene order
EXcellent service. Thank you :)
18-Oct-2016 Kerosene order
Efficient service, and a good price. Thank you very much.
17-Oct-2016 Kerosene order
Has not been delivered on time plus did not been informed No Comment
17-Oct-2016 Kerosene order
Rubbish Service. Paid for express delivery but had to call after 5 days to ask where my delivery was, they eventually called back and said they were unable to deliver as I had an unsafe installation. Buyers Beware - if the driver is unable to see the sight glass on the side
Rubbish Service. Paid for express delivery but had to call after 5 days to ask where my delivery was, they eventually called back and said they were unable to deliver as I had an unsafe installation. Buyers Beware - if the driver is unable to see the sight glass on the side of your tank when he operates the pump on the side of his truck then this is apparently unsafe and they can refuse to deliver - quote from delivery manager! Despite having had oil delivered for many years by different companies, "heating oil.co.uk" appear to enforce this "rule" when it suits them. I imagine most customers will be in this position so beware.
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No Comment
16-Oct-2016 Kerosene order
Pre delivery phone call, and delivery as stated. No drama, just good customer service Thank you :)
16-Oct-2016 Kerosene order
Had difficulty with the payment page resulting in 2 payments being taken. It has now been refunded. Thank you for your feedback
16-Oct-2016 Kerosene order
Delivered within expected timescale. Did the job with no fuss. Perfectly efficient. No complaints at all. Thank you :)
15-Oct-2016 Kerosene order
Deliverery was quick and the driver was great but I had ticked the box to recieve a phone call before delivery which I did not, it was lucky I was home! Thank you for your feedback, I will pass your comments on.
14-Oct-2016 Premium order
good service,easy ordering.competative price. thank you :)
14-Oct-2016 Premium order
top quality service / fast efficient delivery/ competitive prices ...what more do we need ?....excellent service Thank you :)
14-Oct-2016 Kerosene order
Much cheaper than my old supplier. Good service. Thank you :)
14-Oct-2016 Premium order
Easy to order from the website. Oil arrived promptly well within the timeframe specified. Will continue to use this service No Comment
14-Oct-2016 Kerosene order
good quick service Thank you :)
14-Oct-2016 Kerosene order
Delivered quickly and efficiently Thank you
13-Oct-2016 Kerosene order
ordered on monday ,oil arrived on wednsday quick service only problem is I ordered 1000 litres and tank could only take 991 so 89 litres are owed to me. Haven't heard anything please advise. Thank you for your feedback, I can confirm someone will be in contact with you
13-Oct-2016 Kerosene order
oil came early, driver was helpful, as I'm new to oil heating gave me some advice. Thank you for your comments :)
13-Oct-2016 Kerosene order
Service good but delivery note did not have correct dates on. As we were away when it was delivered, we needed to know how long our heating was off . The dating was not correct on the delivery note. Thank you for your comments, I will pass this on for you.
13-Oct-2016 Kerosene order
Always great service and good on price and always notified when delivery is being made Thank you for your comments :)
13-Oct-2016 Kerosene order
Cheapest prices around Thanks :)
13-Oct-2016 Kerosene order
The worst service I have ever experienced. I ordered this a week and a half ago to be delivered in 2-5 days and it still isnt here! Thank you for your comments, I can confirm someone will be in contact with you regarding this.
12-Oct-2016 Kerosene order
Would be five but I was unable to apply a £10 voucher and on querying I have missed out on this discount, not amused, poor system Thank you for your feedback, I will pass this on.
12-Oct-2016 Kerosene order
Quick and easy to order online.Like to compare prices to other companies but always order from heating oil.Always the best price. Thank you
12-Oct-2016 Kerosene order
Delivered within time slot and driver actually went out of his way to post the invoice through the front door (which you have to drive around the estate to get to my front door) unattended delivery so didn't see driver but lovely to see a nearly full tank again! Thank you! Thank you for your feedback :)
12-Oct-2016 Kerosene order
Never had any problems when ordering, and delivery driver was very pleasant Thank you :)
10-Oct-2016 Kerosene order
Service and ordering excellent but asked fir a call before delivery was made and didn't receive one Thank you for your feedback I will pass your comments on.
10-Oct-2016 Kerosene order
Lowest online price,delivery within 6 working days, Now can you tell me why one of your companies CPL who supplied my oil since 1982 (originally Corrals) quoted me a price per litre 5 p more than your on line quote,when I found that Heating oil uk owns CPL I was a little per
Lowest online price,delivery within 6 working days, Now can you tell me why one of your companies CPL who supplied my oil since 1982 (originally Corrals) quoted me a price per litre 5 p more than your on line quote,when I found that Heating oil uk owns CPL I was a little perplexed to find such a price difference within the same group of companies,and your CPL contact was not at all bothered that I found a cheaper on line supplier and not willing to negotiate.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
10-Oct-2016 Kerosene order
excellent service Thank you very much
10-Oct-2016 Kerosene order
Everything was exactly as described on the website, at a very competetive price. Thank you
09-Oct-2016 Kerosene order
Good sevixe Thank you for your comments
08-Oct-2016 Kerosene order
Very competitive Thank you
08-Oct-2016 Premium order
Speedy delivery and efficient friendly driver. There was one negative however, I stipulated that I needed a call the previous day so that I could make sure I was there to open the side gate. Luckily I was in but it could have been a wasted journey. thank you for your feedback, I will pass your comments on
08-Oct-2016 Kerosene order
Perfect service fast and profesional Thank you :)
07-Oct-2016 Kerosene order
Speedy delivery excellent service and a lot cheaper than others. Thank you for your feedback
07-Oct-2016 Premium order
Ordered for 5/10 day delivery, imagine my surprise and delight to find it had been delivered 2 days after order. thank you for your comments
07-Oct-2016 Kerosene order
Excellent service so quick thank you very much
06-Oct-2016 Kerosene order
very good service wil return for moor thank you Thank you :)
06-Oct-2016 Premium order
Great service deliverd well before the due date

Only quibble I had was that they contact me prior to delivery so I could arrange to be available to accept delivery, this didn't happen even after ringing customer services. Luckily on the second visit the drive had a
Great service deliverd well before the due date

Only quibble I had was that they contact me prior to delivery so I could arrange to be available to accept delivery, this didn't happen even after ringing customer services. Luckily on the second visit the drive had a master key to the tank which allowed him to fill up without me having to be there
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Thank you for your feedback
06-Oct-2016 Kerosene order
Quick, easy, cheap - very many thanks for making my order so easy. Thank you for your feedback
06-Oct-2016 Kerosene order
Order and delivered in 2 days best price too (better than Boiler Juice) Thank you :)
05-Oct-2016 Premium order
orderd 750lt only 631 deliverd when you ring up about this office tell thats all the driver will deliver to you all be it I still had 8 inch of space in my tank when you ask when your refund will be back in your bank it will take at least 5 working days but they take your mo
orderd 750lt only 631 deliverd when you ring up about this office tell thats all the driver will deliver to you all be it I still had 8 inch of space in my tank when you ask when your refund will be back in your bank it will take at least 5 working days but they take your money out the next day, also told the depot would phone about this still waiting
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.
05-Oct-2016 Kerosene order
Easy ordering process and delivered in a couple of days. thank you :)
05-Oct-2016 Premium order
Ontime. Driver very pleasant and understanding. Thank you for your feedback
04-Oct-2016 Kerosene order
Good price quick delivery Thank you
04-Oct-2016 Kerosene order
Good prompt Clear Thank you :)
03-Oct-2016 Kerosene order
Good service and best price Thank you very much
03-Oct-2016 Premium order
Very competitive price, delivered within two working days.

Only slight niggle being you didn't notify me when it was coming therefore it was lucky i was here to unlock and accept the delivery.
Thank you for your feedback, I will pass this on to the depot.
03-Oct-2016 Premium order
The ease of ordering the heating oil online and the quickness of its delivery. Its cost was far cheaper than ordering through the local heating fuel companies Thank you :)
03-Oct-2016 Kerosene order
Seamless service. Ordered online with no issues, then oil arrived while we were out & an receipt popped through the door. Brilliant. Thank you for your comments.
01-Oct-2016 Kerosene order
Delivery was on the day that was notified. The delivery driver was efficient, helpful and friendly. Thank you :)
30-Sep-2016 Kerosene order
Very easy and delivered on time Thank you very much
30-Sep-2016 Kerosene order
Excellent all around service! Thank you :)
26-Sep-2016 Kerosene order
Great service. Order was for 6+ days, actually arrived the next working day after order! Thank you for your feedback :)
25-Sep-2016 Kerosene order
Fast delivery , competitive price No Comment
23-Sep-2016 Kerosene order
Fast and efficiant No Comment
21-Sep-2016 Kerosene order
The oil came 2 working days after order the operative was very helpful and quick No Comment
21-Sep-2016 Kerosene order
Quick efficient service......would definately recommend. No Comment
21-Sep-2016 Kerosene order
Excellant service, fast delivery, and fast repay of money owed due to less oil needed then expected. Would recommend to my friends No Comment
21-Sep-2016 Kerosene order
They deliver when they say they will with with no hassle and very polite drivers. No Comment
20-Sep-2016 Kerosene order
Fabulous service, from ordering to delivery. Easy to use website,oil delivered within three days, pleasent delivery driver.
Will use again.
No Comment
20-Sep-2016 Kerosene order
Good price & prompt service iwould recommend this cumpony ,the driver was polight & efishant. No Comment
20-Sep-2016 Kerosene order
I would use this company again, delivery was smooth and earlier than expected. I would buy from them again in the future. No Comment
18-Sep-2016 Kerosene order
Website easy to use. No Comment
17-Sep-2016 Kerosene order
Best oil company provider by far cheapest,fastest delivery ,excellent service .Have now used twice ,most defiantly use again. No Comment
16-Sep-2016 Kerosene order
Absolutely superb service. I have just bought Kingfisher Farm and was left with almost nothing in the tank. You delivered my kerosene actually before I moved in, so never ran out! Brilliant!!! No Comment
16-Sep-2016 Kerosene order
Delivery drivers were very cooperative in our difficult location No Comment
16-Sep-2016 Kerosene order
Good service with just one minor niggle in that I replied to a message asking if I required any help following a quote request and still haven't received a response in 2 weeks No Comment
16-Sep-2016 Premium order
Easy to use app, competitive price and delivery made as per instructions No Comment
15-Sep-2016 Kerosene order
Fantastic turned up early, friendly no problems at all very happy. Will definitely use again. No Comment
15-Sep-2016 Kerosene order
Great Prices, delivery quicker than expected, communication great No Comment
15-Sep-2016 Kerosene order
Speedy and great easy service. No Comment
14-Sep-2016 Kerosene order
Prompt delivery, easy ordering No Comment
14-Sep-2016 Kerosene order
Not only the best price I could find, but also the quickest delivery - saving about £23 on 500l which was delivered 3 days after ordering - and the driver texted me to say when he was coming. Impressed! No Comment
12-Sep-2016 Kerosene order
prompt, good price no hassle and would use again No Comment
12-Sep-2016 Kerosene order
Good communication from company and very helpful delivery driver. No Comment
12-Sep-2016 Kerosene order
Delivery was made on schedule, with small tanker as requested, excellent service. my watchman indicated that I could order 600litres, but the tank could only take 505 litres, so how do you credit me for the 95 litres not delivered which I had paid for ? No Comment
11-Sep-2016 Kerosene order
Easy, no hassle No Comment
11-Sep-2016 Kerosene order
Cheap oil delivered early great service No Comment
11-Sep-2016 Kerosene order
Great service No Comment
10-Sep-2016 Kerosene order
Service very good. Phone call to confirm delivery No Comment
10-Sep-2016 Kerosene order
Excellent price, delivered on time. Thank you. No Comment
10-Sep-2016 Kerosene order
No problems whatsoever. No Comment
09-Sep-2016 Kerosene order
Always delivered on time without any fuss, mess or hassles. We just point the driver to where the tank is & off he goes 👍 No Comment
08-Sep-2016 Kerosene order
excellent price-quick service-will use again No Comment
08-Sep-2016 Kerosene order
perfect No Comment
08-Sep-2016 Kerosene order
Good price and effective service No Comment
08-Sep-2016 Kerosene order
Very good service as usual. Used £10 voucher which more than negates the credit card usage fee and they also had cheapest oil deal as well.
Recommended
No Comment
08-Sep-2016 Kerosene order
Very quick delivery No Comment
07-Sep-2016 Kerosene order
Would have put excellent but didn't get call notifying of delivery that was requested this is the second time it has happend No Comment
07-Sep-2016 Kerosene order
good No Comment
07-Sep-2016 Premium order
Reliable and excellent service as usual. No Comment
07-Sep-2016 Kerosene order
Excellent service, fast delivery, great price 😀 No Comment
07-Sep-2016 Kerosene order
Easy to use website, good price and easy delivery No Comment
07-Sep-2016 Kerosene order
Good service and competitive price. Like that they ring to let you know the day of delivery. No Comment
07-Sep-2016 Kerosene order
Great service and price, easy to use No Comment
07-Sep-2016 Kerosene order
excellent speedy service every time. great communication No Comment
07-Sep-2016 Premium order
Always helpful. Great service. Thanks. No Comment
06-Sep-2016 Kerosene order
Reliable and good valuable. No Comment
06-Sep-2016 Kerosene order
I am still awaiting delivery on the 13/9/2016 as the boiler will be fitted the next day . No Comment
06-Sep-2016 Kerosene order
Easy to order, good communication via text.
A text in the morning with a time window would be better, I had to contact them to ask
No Comment
04-Sep-2016 Kerosene order
No issue at all

Thanks
Thank you :)

Nicola Blake
04-Sep-2016 Premium order
Ordered oil online ticking the box for delivery by a small tanker. Unfortunately it would appear that l needed a baby tanker which was more expensive. It would be good if on the website it actually said that you must order over the phone if a baby tanker is required. I thoug
Ordered oil online ticking the box for delivery by a small tanker. Unfortunately it would appear that l needed a baby tanker which was more expensive. It would be good if on the website it actually said that you must order over the phone if a baby tanker is required. I thought that a small tanker was a baby tanker and it can't be just me. Apart from that, the girl who rang me was very nice and my oil was delivered quickly.
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Thank you for your feedback, I will pass this on for you.

Nicola

Nicola Blake
04-Sep-2016 Kerosene order
Good price and excellent service! Thanks

Nicola Blake
04-Sep-2016 Kerosene order
Good prices, speedy delivery and friendly driver. Couldn't ask for more, very happy. Thank you :)

Nicola Blake
03-Sep-2016 Kerosene order
I had ordered and paid for 500 litres of oil and only had 485ltrs delivered. I had to contact them to ask why they hadn't delivered the full amount and was told I would get a refund for the missing oil. This has still not happened. I would not order from them in future Thank you for your feedback, I can confirm someone will be in contact with you about this.

Thanks

Nicola Blake
03-Sep-2016 Kerosene order
Trouble free service and delivery Thank you :)

Nicola Blake
03-Sep-2016 Premium order
Very good service. However I ordered 1225 litres but the delivery note was for 1200 litres. Perhaps the extra 25 litres would not fit in the tank.
The refund may be automatic, I will wait and see.

Still a good website, very convenient.
Thank you for your feedback, I can confirm the refund is automatic.

Thank you

Nicola Blake
02-Sep-2016 Kerosene order
Fast service, but I never received an invoice. Thank you for your feedback, someone will take a look at this for you.

Nicola Blake
02-Sep-2016 Kerosene order
Great price, great service ... many thanks Thank you

Nicola Blake
01-Sep-2016 Kerosene order
Ordered oil to be delivered 2-5 days, but finally received it in 9 days. They phoned and said it would be delivered on the bank holiday Monday, which I was doubtful of, but was assured that I would get it. Stayed in all day waiting, did not come. Had to chase it up and it
Ordered oil to be delivered 2-5 days, but finally received it in 9 days. They phoned and said it would be delivered on the bank holiday Monday, which I was doubtful of, but was assured that I would get it. Stayed in all day waiting, did not come. Had to chase it up and it was delivered on the Wednesday at 8am! I was given 1p off per litre for late delivery, but what does £6 buy you these days? In fact I am still waiting for the refund, as the full payment was taken when I ordered it. Must say I am used to better service from other providers.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.

Nicola

Nicola Blake
01-Sep-2016 Kerosene order
Price is great , good service , love you ! Thank you :)

Nicola Blake
31-Aug-2016 Kerosene order
Great service. Prompt delivery. Nice driver. Thank you

Nicola Blake
31-Aug-2016 Kerosene order
Excellent service. Easy to order, advised of delivery. Very happy! Thank you very much :)

Nicola Blake
30-Aug-2016 Kerosene order
Excellent service thanks Thank you :)

Nicola Blake
30-Aug-2016 Kerosene order
Not a lot I can say really . The delivery guy was friendly , order came within the time stated. All seems fine and yes ai would use you again. Thank you for your feedback

Nicola Blake
30-Aug-2016 Premium order
Oil arrived sooner than expected. Cannot comment on the quality of the oil. Thank you :)

Nicola Blake
29-Aug-2016 Kerosene order
I am still waiting for the delivery of 500 ltrs to arrive. i hope i do not have to wait much longer. then i will complete the feed back Thank you for your feedback, I can confirm someone will be in contact with you regarding this.

Thanks

Nicola Blake
28-Aug-2016 Kerosene order
Easy to order online, delivery driver very nice. Thank you :)

Nicola Blake
28-Aug-2016 Kerosene order
Cheaper than who we normally use and with much better delivery times.
To get those delivery times with who we normally use, we have to pay a premium price.
Thank you for your feedback

Nicola Blake
28-Aug-2016 Kerosene order
oil arrived promptly and at a great price Thank you very much

Nicola Blake
28-Aug-2016 Premium order
worst service I have ever received from any company I have ever dealt with

Would not use them again even if their product was free
No Comment
27-Aug-2016 Kerosene order
Good service, came as said Thank you.

Nicola Blake
27-Aug-2016 Kerosene order
Excellent App downloaded to my Android making ordering and delivery notification simple - saved some money too! Thank you very much :)

Nicola Blake
27-Aug-2016 Kerosene order
Delivered promptly,not all the order would fit in the tank, a refund was repaid into my bank within 3 days without having to contact them. Delighted! Thank you :)

Nicola Blake
26-Aug-2016 Kerosene order
Excellent pricing, speedy and efficient delivery but disappointing customer relations assistance experienced.. No Comment
26-Aug-2016 Kerosene order
very, very quick delivery. your website said 6+ days but in fact it arrived next day. I left a long note on the site about what to do if we were out, but the driver said he was not given the note. He, used his initiative and still gained access as we had a text warning us a
very, very quick delivery. your website said 6+ days but in fact it arrived next day. I left a long note on the site about what to do if we were out, but the driver said he was not given the note. He, used his initiative and still gained access as we had a text warning us a delivery was imminent.
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Thank you very much for your feedback.

Regards

Nicola Blake
26-Aug-2016 Kerosene order
Good price, quick delivery, friendly driver! Thank you :)

Nicola Blake
25-Aug-2016 Kerosene order
Poor service, was told late in the day they wouldn't be delivering. Waited 4 days and was notified by text at 7.30 in the evening that they would arrive next day, they didn't, then did the same the following day, eventually they turned up, but drove off without filling the
Poor service, was told late in the day they wouldn't be delivering. Waited 4 days and was notified by text at 7.30 in the evening that they would arrive next day, they didn't, then did the same the following day, eventually they turned up, but drove off without filling the oil tank. Finally took delivery of our oil 24th August!
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Thank you for your feedback, I confirm someone will be in contact with you regarding this.

Thank you

Nicola Blake
25-Aug-2016 Kerosene order
Fast Delivery, they phoned 1 day in advance of delivery. prices good Thank you for your feedback.

Nicola Blake
25-Aug-2016 Premium order
easy to order, clear instructions on website. the call to inform you when the delivery is going to be is very efficient, driver delivered & left invoice through door. The price was the best in the area , 5 star service would definitely recommend. Thank you very much

Nicola Blake
25-Aug-2016 Kerosene order
Heating Oil sold at good value price and delivered with in agreed time scale Thank you for your feedback :)

Nicola Blake
25-Aug-2016 Kerosene order
as always, good price and great service Thank you

Nicola Blake
25-Aug-2016 Kerosene order
After the oil did not appear in the 2to 5 days stated I attempted to phone but the line wouldn't connect. Started to worry slightly as it was my first order with this company due to them being substantially cheaper than the usual company I use. Instead I sent an email and to
After the oil did not appear in the 2to 5 days stated I attempted to phone but the line wouldn't connect. Started to worry slightly as it was my first order with this company due to them being substantially cheaper than the usual company I use. Instead I sent an email and to my surprise I had an instant reply by telephone. The chap apologised and said the oil would be delivered between 1 and 2 next day. I was delighted that it arrived even earlier than said. I won't hesitate to use this company again. Obviously a small hiccup
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Thank you very much :)

Nicola Blake
24-Aug-2016 Kerosene order
Order arrived quickly although I'd ordered more oil than could fit into the tank. 5 days later still haven't heard how I get a refund so will have to contact them. Thank you for your feedback :) Someone will contact you regarding your refund.

Regards

Nicola Blake
22-Aug-2016 Kerosene order
Delivered in time specified. Easy to order. Competitive price. Thank you :)

Nicola Blake
22-Aug-2016 Kerosene order
Utter disgraceful, unhelpful rude customer service system was glitchy when booking online, so did not deliver to the right address,they did not ring before delivery when requested, wont re deliver to the correct address or help, complete day light robbery.

IF you w
Utter disgraceful, unhelpful rude customer service system was glitchy when booking online, so did not deliver to the right address,they did not ring before delivery when requested, wont re deliver to the correct address or help, complete day light robbery.

IF you want to be conned then fine good luck but I will never use this company ever again, if the price is too good to be true there is a reason!
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No Comment
20-Aug-2016 Kerosene order
Driver cancelled delivery on parked outside my house without even knocking on the door. When I contacted him, he said he couldn't find my address when I watched him drive a way. I can confirm someone will be in contact with you regarding this.

Regards

Nicola Blake
20-Aug-2016 Kerosene order
Has it been delivered yet? I can confirm someone will give you a call regarding this.

Nicola Blake
20-Aug-2016 Kerosene order
Communication poor, not contacted before the delivery and when delivered tanker run out and we didn't get the fully agreed and paid for Oil and no contact from anybody firstly apologising and then agreeing when the shortfall would be delivered ! Thank you for your feedback, someone will be contact with you regarding this.

Regards

Nicola Blake
20-Aug-2016 Kerosene order
Reliable, came when they said they would, very quick and efficient, no problems. Thank you very much

Nicola Blake
19-Aug-2016 Kerosene order
Very Good thank you

Nicola Blake
19-Aug-2016 Kerosene order
Cheap and quick Thank you :)

Nicola Blake
19-Aug-2016 Kerosene order
good price, fast delivery Thank you

Nicola Blake
19-Aug-2016 Kerosene order
consistently cheaper than Boiler juice .Oil always delivered on time Thank you for your feedback :)

Nicola Blake
19-Aug-2016 Kerosene order
No hassle Thanks :)

Nicola Blake
18-Aug-2016 Premium order
No complaints. Thank you :)

Nicola Blake
18-Aug-2016 Kerosene order
I called just after delivery with my concerns about the quantity delivered 1000 litres on ticket, however, when you measure the quantity there appears to be a short fall of at least 50 litres. You said you would come back to me with a response, to date no response. I shall w
I called just after delivery with my concerns about the quantity delivered 1000 litres on ticket, however, when you measure the quantity there appears to be a short fall of at least 50 litres. You said you would come back to me with a response, to date no response. I shall wait until tomorrow, if I do not receive an answer I will be informing Weights and Measures.
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Thank you for your feedback, I can confirm someone will be in contact with you regarding this.

Nicola Blake
18-Aug-2016 Kerosene order
Heating Oil .co.uk price was by far the cheapest especially as competitors appear to have anticipated the subsequent oil price increase. For once I got my timing spot on! Delivery was well with in the time indicated. Thank you :)

Nicola Blake
17-Aug-2016 Kerosene order
Delivery not on day I was informed.should have been on monday 8 th Aug but never arrived I phoned on Tuesday to be told they had to off load as couldn't get through. I had informed you that there was a 7 ft width resitriction, but if large tanker could get to me but they wou
Delivery not on day I was informed.should have been on monday 8 th Aug but never arrived I phoned on Tuesday to be told they had to off load as couldn't get through. I had informed you that there was a 7 ft width resitriction, but if large tanker could get to me but they would have to reverse. I did request baby tanker. Was told would be following Monday, which arrived, in large tanker.
I would have appreciated a phone call, as waited in all day.
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Thank you for you feedback - I can confirm someone will be in contact with you regarding this.

Nicola Blake
16-Aug-2016 Kerosene order
Pleased with the service Thank you

Nicola Blake
16-Aug-2016 Kerosene order
Always order from Heatingoil. Very competitive prices and fast and efficient delivery.
Very happy customer
Thank you :)

Nicola Blake
15-Aug-2016 Kerosene order
This was my first time using HeatingOil.co.uk and it WON'T be the last. Booked order to arrive within five days, it was here after two, which I was really impressed with. And the prices were the best I found online. Thank you :)

Nicola Blake
15-Aug-2016 Kerosene order
Very quick delivery Thanks :)

Nicola Blake
14-Aug-2016 Kerosene order
Delivery arrived when you said it would. Driver accommodating although unable to put last 35 litres in 30cm space. Able to make unscheduled delivery to my neighbour at Bridles cottage.8/10. Thank you for your feedback.

Nicola Blake
13-Aug-2016 Kerosene order
Cheapest price out there. Arrived a day later. Can't complain at that! Cheers Thank you very much !

Nicola Blake
13-Aug-2016 Kerosene order
Very pleased Thanks :)

Nicola Blake
12-Aug-2016 Kerosene order
Very efficient and easy to deal with Thank you very much

Nicola Blake
11-Aug-2016 Kerosene order
Oil arrived earlier than expected. The driver was friendly and there was no fuss. The whole process was easy. Thank you :)

Nicola Blake
11-Aug-2016 Kerosene order
Despite a request , I was NOT telephoned with a date of delivery.My tank is locked.
Also , It was not possible to put the full amount ordered into the tank , but I have heard nothing re credits
Jeremy Ker
Thank you for your feedback, I can confirm someone will be in contact with you regarding this.

Nicola Blake
11-Aug-2016 Kerosene order
I specifically asked for a call before delivery to ensure a locked gate was opened but this was not done. This is the 3rd time I've had this experience with them. It's not good enough!! Thank you for your comments, someone will be in contact with you regarding this.

Regards

Nicola Blake
11-Aug-2016 Premium order
Very quick and good service Thank you for your comments :)

Nicola Blake
09-Aug-2016 Kerosene order
as before very good Thank you

Nicola Blake
08-Aug-2016 Kerosene order
first class service Thank you :)

Nicola Blake
07-Aug-2016 Kerosene order
Good service, speedy delivery Thank you :)

Nicola Blake
05-Aug-2016 Kerosene order
Wonderful service, came a lot quicker than ordered. Happy customer Thank you very much for your comments.

Nicola Blake
04-Aug-2016 Kerosene order
Easy to use, highly competitive prices, excellent service. Thank you :)

Nicola Blake
03-Aug-2016 Kerosene order
I ordered my heating oil last sunday with a delivery date of 5-10 working days and it came 3 days after purchase much sooner than expected. Thanks heatingoil.co.uk! Thank you very much for your comments.

Nicola Blake
01-Aug-2016 Premium order
Delivered as promised Thank you :)

Nicola Blake
01-Aug-2016 Kerosene order
All very efficient. :) Thank you

Nicola Blake
01-Aug-2016 Kerosene order
Fantastic service again, great communication, great price and automatic refund of some money as we couldn't fit all the oil in the tank. Highly recommended Thank you very much for your comments :)

Nicola Blake
31-Jul-2016 Kerosene order
Easy service to use fast delivery didn't even hear them come and fill the tank only knew was full from invoice in letterbox

Great service will use again 😊
Thank you :)

Nicola Blake
31-Jul-2016 Kerosene order
Great service - cheapest price, let me know when they were coming, arrived when they said they would, friendly driver and smooth process - highly recommended! Thank you very much :) I will pass your comments on.

Nicola Blake
29-Jul-2016 Premium order
Only needed 140 litres my wife made a mistake no refund for the 360 extra we paid for Thank you for your feedback - I can confirm someone will be in contact with you regarding this.

Thank you

Nicola Blake
27-Jul-2016 Kerosene order
No confirmation of time of delivery as requested. Also have requested receipt of fuel delivery as I am confident the right amount was not left. Very disappointed with the service. Thank you for your feedback, someone will be in contact with you regarding this.

Thanks

Nicola Blake
27-Jul-2016 Kerosene order
great system will use again Thank you :)

Nicola Blake
27-Jul-2016 Kerosene order
After my tank was filled it started leaking. I phoned Heating oil for help and was given excellent advise on how to stop the leak and also the phone number of a specialist firm. Excellent service. Thank you for your comments :)

Nicola Blake
26-Jul-2016 Kerosene order
Prompt and efficient. Would definitely use again, as long as the prices remain competitive. Thankyou thank you :)

Nicola Blake
26-Jul-2016 Kerosene order
Very pleased with the service this is the first time I have ordered on line and now I will continue to do so Thank you for your comments :)

Nicola Blake
25-Jul-2016 Kerosene order
I was surprised at how soon after ordering the oil arrived, with no problems. Thank-you very much. Thank you very much for your comments :)

Nicola Blake
24-Jul-2016 Kerosene order
Good price, communication and service Thank you :)

Nicola Blake
21-Jul-2016 Kerosene order
Very friendly and efficient service. Thank you.

Nicola Blake
21-Jul-2016 Kerosene order
Vehicle driver was friendly and polite highly recommended. Thank you I will pass your comments on :)

Nicola Blake
21-Jul-2016 Premium order
Very good services. Thank you Thank you for your comments :)

Nicola Blake
20-Jul-2016 Kerosene order
Great price for the oil, and it came a lot sooner than expected! Thank you for your comments :)

Nicola Blake
18-Jul-2016 Kerosene order
Great Thank you :)

Nicola Blake
18-Jul-2016 Kerosene order
good service Thank you :)

Nicola Blake
17-Jul-2016 Kerosene order
You appear to instruct your drivers to leave a gap at the top of a tank (4 inches in our case) which results in your delivery quantity being less than we ordered. Other suppliers don't leave such a large gap. The only problem is that you charge the ordered quantity at the ti
You appear to instruct your drivers to leave a gap at the top of a tank (4 inches in our case) which results in your delivery quantity being less than we ordered. Other suppliers don't leave such a large gap. The only problem is that you charge the ordered quantity at the time of ordering, resulting in an overcharge. Some suppliers charge at the time of delivery.
Read more
Thank you for your comments, someone will be in contact with you regarding this.

Thank you

Nicola Blake
14-Jul-2016 Kerosene order
Very good price, particularly as it was for a 2-5 day delivery. Actual delivery was on day 3 so very pleased. Driver was friendly, courteous and helpful. Thank you very much for your comments :)

Nicola Blake
14-Jul-2016 Kerosene order
excellent service and delivery was prompt Thank you very much for your comments :)

Nicola Blake
13-Jul-2016 Kerosene order
Very easy to deal with quick delivery Thank you :)

Nicola Blake
13-Jul-2016 Kerosene order
Best for price, immediate confirmation of order, would help a lot if they confirmed actual delivery date Thank you very much for your comments :)

Nicola Blake
12-Jul-2016 Kerosene order
So easy to order on-line and by far the cheapest way to purchase heating oil. Brilliant service :) Thank you :)

Nicola Blake
12-Jul-2016 Kerosene order
Pleasant driver. Quick refund (without request) for oil not delivered as tank could not take full delivery. Will use again. Thank you for your comments :)

Nicola Blake
12-Jul-2016 Premium order
Delivered the kerosene promptly and at a good price Thank you very much for your feedback :)

Nicola Blake
12-Jul-2016 Kerosene order
Very good service and easy to use. Thank you for your comments :)

Nicola Blake
10-Jul-2016 Kerosene order
Very easy to order and quick delivery, very happy with service Thank you very much :)

Nicola Blake
09-Jul-2016 Kerosene order
The delivery arrived very quickly and the driver was extremely friendly and helpful Thank you for your comments, I have passed them on to your local depot.

Nicola Blake
09-Jul-2016 Kerosene order
Best prices, quick delivery Thank you :)

Nicola Blake
09-Jul-2016 Kerosene order
Very prompt service good price thank you Thank you very much

Nicola Blake
09-Jul-2016 Kerosene order
No Comment
09-Jul-2016 Premium order
Fast Efficient Service :)

Nicola Blake
08-Jul-2016 Kerosene order
Efficient, prompt service with friendly delivery driver. Would recommend Thank you for your comments :)

Nicola Blake
08-Jul-2016 Kerosene order
Good value and prompt service. Thank you :)

Nicola Blake
08-Jul-2016 Kerosene order
easy to use and quicker than Boilerjuice for a better price Thank you very much for your comments :)

Nicola Blake
07-Jul-2016 Kerosene order
Quote and ordered over the internet. Delivered ahead of schedule. Thank you for you comments :)

Nicola Blake
07-Jul-2016 Kerosene order
Easy to order online, competitive pricing, great service, polite delivery driver - what more can I say? thank you for your positive comments :)

Nicola Blake
05-Jul-2016 Premium order
Very easy to get quotations, best price, quick 'standard delivery'. Thanks for your comments, I have passed them on to your local depot :)

Nicola Blake
05-Jul-2016 Kerosene order
Excellent Service Thank you very much

Nicola Blake
05-Jul-2016 Kerosene order
Ordered on Friday, delivered on Tuesday despite opting for 6+ delivery slot.

Best price by far despite post Brexit market jitters!
Thank you very much for your comments :)

Nicola Blake
04-Jul-2016 Kerosene order
Fast and efficient service Thank you for your comments :)

Nicola Blake
04-Jul-2016 Kerosene order
We received a text message informing us that delivery would be on the Friday but there was no show and it was delivered the following Tuesday. Not good! Thank you for your feedback, I have forwarded your feedback on to your local depot.

Thank you

Nicola Blake
04-Jul-2016 Kerosene order
All went simply enough Thank you for your comment :)

Nicola Blake
04-Jul-2016 Kerosene order
Very good, rapid service. My only small comment is that no delivery note was left - and I was out when the tanker delivered. Thank you for your feedback, I have passed your comments on to the local depot.

Thank you

Nicola Blake
03-Jul-2016 Kerosene order
I ordered some oil in the early hours of 24/6 as the EU referendum was becoming clear. I wasn't sure if prices would go up. The oil was delivered first thing on the 27/6 so an excellent service. Thank you for your comments, I have passed them on to your depot :)

Nicola Blake
02-Jul-2016 Kerosene order
First class Thank you very much for your comment :)

Nicola Blake
02-Jul-2016 Kerosene order
My only complaint was I asked to be called before delivery as my access is locked to make sure we were in but this didn't happen. Otherwise a fast service thank you Thank you for your comments :)

Nicola Blake
01-Jul-2016 Kerosene order
Could not be a better service, Will use again. Thank you very much :)

Nicola Blake
01-Jul-2016 Kerosene order
My first and normally my last port of call for cheap online oil ordering Thank you for your feedback :)

Nicola Blake
30-Jun-2016 Kerosene order
Very fast delivery (if anything too fast as they did not ring in advance to confirm as requested). Competitive price. Thank you for your feedback :)

Nicola Blake
30-Jun-2016 Premium order
Very efficient service as usual. Thank you very much for your feedback :)

Nicola Blake

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