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Heatingoil.co.uk

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Heatingoil.co.uk
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302 reviews
Date Product Score Customer Comment Our Response
24-Jan-2020 Kerosene order
Easy to order and very pleasant and helpful delivery driver. Thank you. •Good Morning Anne -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
22-Jan-2020 Kerosene order
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message.
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message. Phoned to request a refund. Advisor said there was a note to say tank is cracked. The tank is showing signs of wear and tear but not cracked. Advisor was surprised that I hadn't had any response and then proceeded to tell me all about the oil tanks that they can supply. Have had oil delivered from another company instead with no issue. Awaiting refund, no further communication as to whether this has been carried out.
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No Comment
22-Jan-2020 Kerosene order
Brilliant price, I opted for the 2-5 day delivery option,oil delivered on 4th day. Great service •Good Morning Zoe -Thank you for taking the time to leave your review. Kind Regards Certas Energy
21-Jan-2020 Kerosene order
Very good service. No Comment
20-Jan-2020 Kerosene order
Their oil was the cheapest we could find. Whenthe advised it was to be delivered on a certain date and they couldn't manage it after all they phoned to explain and apologise. Good customer service No Comment
18-Jan-2020 Kerosene order
Quick delivery. I over ordered slightly, and my money was refunded within a few days. Great service. Thank you. No Comment
18-Jan-2020 Kerosene order
Best price, easy quote and order. Delivered when promised. No Comment
17-Jan-2020 Kerosene order
Great, thank you. Arrived when they said they would. No Comment
17-Jan-2020 Kerosene order
Oil delivered within 48 hours No Comment
17-Jan-2020 Kerosene order
Good friendly and efficient No Comment
13-Jan-2020 Kerosene order
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process b
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process but he said it would damage his pump so he left with just putting in 700. He did not like the fact that we did not take the inspection cap off so he could fill it through that, but all other companies have filled through the FILLER cap, our tank also has a air vent, so can not understand why it was bubbling up, there was plenty of room for 800.
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No Comment
13-Jan-2020 Kerosene order
Would recommend •Hi Kath - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
11-Jan-2020 Kerosene order
Very prompt delivery, best price on the day •Good Morning Sue - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Difficult access handled with no problem. Did not even realise oil had been delivered until discovered delivery slip through letter box. •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Excellent service. Arrived much earlier than quoted.
Thank you.
No Comment
09-Jan-2020 Kerosene order
Great value, fast delivery times, good contact would highly recommend. I have used them a few times and the service remains constant. •Good Morning Helen - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Jan-2020 Kerosene order
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response from heatingoil.co.uk to apologise or explain when I informed them.
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•Good Morning Karen - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Jan-2020 Kerosene order
They were the cheapest at the time we was looking. I was impressed with the delivery time. We ordered on Saturday 28th December and our oil arrived first thing on the 6th January. We will be using them again if the price is right. No Comment
06-Jan-2020 Kerosene order
Ordered oil which was delivered on time but lack of communication as to when it was being actually delivered a phone call on the morning of delivery was not great communication 🙁 •Good Morning Julie - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Jan-2020 Premium order
Great service and didn’t need any assistance in delivering my order. Very pain free service No Comment
03-Jan-2020 Kerosene order
The service was good, I was expecting a call prior to the delivery. It was just as well I was in, or the driver wouldn't have been able to pass through the gate. •Good Morning Mr Kidby - Thank you for your lovely feedback. Kind Regards Certas Energy
03-Jan-2020 Kerosene order
Service good and delivered on time but left my side gate open after delivery of oil! •Good Morning Mr Toft - Thank you for your lovely feedback. Kind Regards Certas Energy
01-Jan-2020 Kerosene order
Not reliable No Comment
31-Dec-2019 Kerosene order
Great value and early delivery •Good Afternoon Mr Smith - Thank you for your lovely feedback. Kind Regards Certas Energy
30-Dec-2019 Kerosene order
Good service, delivered quickly but text alert advised of wrong delivery date. •Hi Patricia - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
29-Dec-2019 Kerosene order
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the first call i made didn't help either but i got a guy from the local depot that was more than apologetic and really understanding. My delivery was coming 27th Dec - i simply asked on my next call (on the day) could they inform me either morning or afternoon to which the operative gave me the standard answer "we don't know" - i asked could she ring the local depot where i live - her reply - "no she couldn't" - i then asked could she ring the driver as all i wanted was morning of afternoon indication so i could plan my day - next answer was "were not allowed to contact the driver"... so i was left frustrated and infuriated (she was raising a complaint) - ironically however, the driver turned up about an hour after the call i made. The lady was quite nice but just wouldn't go out of her way - she was from the St Clears branch - think her name was "Melanie" - it was just really, really poor and she stated no manager on duty which totally frustrated me further. So my message is, use them but customer service not at all great - and for all very simple things. The operative confirmed the call was recorded - maybe HeatingOil.co.uk/ Certas - will listed to it and put new processes in place.
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No Comment
29-Dec-2019 Kerosene order
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologeti
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologetic driver, but hugely inconvenient - just a phone call as requested and "all over the paperwork", according to the driver, would've saved all of the aggravation!
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Good Afternoon Mr Porteous - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy
29-Dec-2019 Kerosene order
All as promised •Good Morning Mr Taylor - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
Always deliver very quickly, site easy to navigate and very friendly drivers. •Good Morning Mr Mounsey - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I bought from this site as they weren’t charging a premium for fast delivery. They were even quicker than scheduled and came in £50 u set my usual comparison site •Good Morning Louise - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I ordered some oil, got confirmation and that was it. No notification of arrival time or date, still don't know if it has been delivered. No Comment
28-Dec-2019 Kerosene order
No complaints Hi Mr Mitchell - Thank you for your feedback. Kind Regards Certas Energy
26-Dec-2019 Premium order
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I phoned in the morning on the 24/12 and they told me that delivery was scheduled later that day. They have not turned up, and I was forced to limit my heating usage over Christmas. No oil to this date. Not impressed and will take my business elsewhere!
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No Comment
24-Dec-2019 Kerosene order
Arrived in very good time and at a good price. Thank you •Good Morning Christine - Thank you for your lovely feedback. Kind Regards Certas Energy
24-Dec-2019 Kerosene order
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indee
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indeed.
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•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assis
•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assistance please do not hesitate to contact our Customer Relations team on Customer.Relations@certasenergy.co.uk. Kind Regards Certas Energy
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24-Dec-2019 Kerosene order
Quick and professional No Comment
23-Dec-2019 Kerosene order
Delivered in time specified. Phoned before to give date and time as requested.
Polite and courteous driver.
No Comment
23-Dec-2019 Kerosene order
could be more specific of the delivery date. but good price and good service Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
21-Dec-2019 Kerosene order
Order and delivery went very smoothly and as promised No Comment
21-Dec-2019 Kerosene order
Great price
Good service
No Comment
20-Dec-2019 Kerosene order
Brilliant service. The oil was delivered quicker than expected •Good Afternoon Elaine - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
Promt delivery very satisfied helpfull driver •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
If you promise 2-5 days delivery, stick to it. And when that customer phones to ask why it's delayed have SOME information to hand about online orders No Comment
19-Dec-2019 Kerosene order
Having not received email to confirm my order after days had passed I then ordered from another company Oil was delivered from your company and from other company as well Not good Good Morning Julia, Thank you for your feedback. So sorry to hear this,please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
17-Dec-2019 Premium order
Excellent service, nothing to fault No Comment
17-Dec-2019 Kerosene order
An excellent service, good price and delivered within 10 days. Driver was very friendly. No Comment
16-Dec-2019 Kerosene order
Very good price and delivery, but did not get prior notification via email that delivery would occur, luckily we were in when he came. No Comment
16-Dec-2019 Kerosene order
Paid extra to receive fuel in 2-5 days. On 6th. day and no update I telephoned to be told that this option ended 2 months ago! No Comment
15-Dec-2019 Premium order
Arrived when it should have. Received emails and texts to notify of delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
15-Dec-2019 Kerosene order
Great prompt service No Comment
14-Dec-2019 Kerosene order
Need to acknowledge that payment has been made and the order received with an estimated delivery date. I had to chase for this No Comment
14-Dec-2019 Kerosene order
Competitive price, quick delivery. Received phone cll day before to advise delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
14-Dec-2019 Kerosene order
Good price and delivered when promised No Comment
13-Dec-2019 Kerosene order
Quick and easy No Comment
13-Dec-2019 Kerosene order
Terrible experience this time. Messed up my delivery and I have been trying to speak to Customer Services about it for two days and no-one calls me back. Still unresolved. No Comment
13-Dec-2019 Kerosene order
Delivered as promises. No problems. No Comment
13-Dec-2019 Kerosene order
good value and delivery as promised no hidden charges Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
13-Dec-2019 Kerosene order
Very poor, the lack of communication is ridiculous, not sure if the company has any proper automated systems to manage their customers. I had to chase my order to find out when my oil would be delivered and all the customer service operatives could do was apologise. No Comment
12-Dec-2019 Kerosene order
Delayed a day but received a notification of the delay and new delivery day when it arrived with a pleasant helpful driver and assistant. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Ordering easy & delivery arrived within 5-10day window Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access but didn't want to have wait in at home for 5 days - just incase the oil might arrive.
Their driver, Doug, phoned me on my mobile 5 minutes before his arrival.
They had not advised me of the delivery day and I happened to be 25 miles away from home. I told him I was sorry but could not take delivery and explained that I had asked for 24 hrs notice on the order.

That night I received a text telling me my delivery had been rescheduled for the next day. Oh, it would have been so much easier if they had done that the first time!
The next morning Doug phone me at about 9:00am to say he was on his way and would be arriving in about 3 - 4 hours time. He phoned again at midday and told me he would be with me in 1 hour. He arrived, as he said he would, at 1:00pm.
Excellent communication and service from their very helpful driver Doug - 5*.
In conclusion, the delivery office needs to read and take note of requests on orders and improve their communication with customers regarding notice of delivery. All I wanted was one day's notice. They need to take a leaf out of Doug's book!

Having said all of this I will order from Heatingoil.co.uk again and hope they will have taken notice of my comments.
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No Comment
12-Dec-2019 Kerosene order
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation e
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation email and confirmation of the payment I had made (as I always have when I have ordered anything else and paid online). Nothing. After a couple of days I contacted Heatingoil using the phone number on the site. The person I spoke to could not help me at all and could only pass me on to the oil company that were going to deliver the oil, who were about as useless. In total I made 5 phone calls before I got any satisfaction about when the oil was going to be delivered. This has now taken place but I still do not have a receipt showing the actual amount I paid for the oil. I will not be using the company again. Nor would I recommend them to anyone else.
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No Comment
12-Dec-2019 Kerosene order
Good service s always No Comment
12-Dec-2019 Kerosene order
Easy to order online at competitive price and delivered as promised. Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Easy survive to use, cheaper price than local suppliers and delivered within the 10 days No Comment
12-Dec-2019 Kerosene order
Great service no problems. No Comment
11-Dec-2019 Kerosene order
No communication or notification of delivery. No Comment
11-Dec-2019 Kerosene order
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pur
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pure chance my son was in or there would have been no delivery and then what happens, apart from that no problem, but I will not use again unless the communication is sorted
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No Comment
11-Dec-2019 Kerosene order
Simple online ordering format. Oil delivered during time period given. Would recommend. No Comment
11-Dec-2019 Kerosene order
..... No Comment
11-Dec-2019 Kerosene order
Cheapest price on the internet and delivered when they said Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Kerosene order
Great service,
Good price !
Good Morning - Thank you for your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Premium order
Good price and speed of delivery No Comment
10-Dec-2019 Kerosene order
Competitive on price especially as they offered an e voucher to use and they don't the the £3 odd service charge.....
Good service & quick delivery.
No Comment
10-Dec-2019 Kerosene order
Everything they said they would do; they did. How can you fault that. •Good Afternoon Mr Blott - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Dec-2019 Kerosene order
Polite driver No Comment
10-Dec-2019 Kerosene order
asked for call day before delivery but didn't get one. This has happened before. Also asked them to increase volume between order and delivery but they said they couldn't - not flexible. I won't use them again. No Comment
10-Dec-2019 Kerosene order
Was notified in advance as promised and oil delivered in a timely fashion. Lost 1 star as Delivery Instructions field is too small - why limit it at all? Luckily driver had been previously and understood where we were and what was required. No Comment
10-Dec-2019 Kerosene order
Oil arrived within 3 days of ordering, I took the chance to claim the special £15 off which made a real difference. The delivery driver was very cheerful and friendly, unlike some we have had who were very grumpy! No Comment
09-Dec-2019 Kerosene order
Delivery was after 10 days - slowest possible and was less quantity than I had paid for - 999 rather than 1000 - with no explanation Good Afternoon Mr Amies, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department to avoid this happening in the future.Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomo
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomorrow.” Top customer service this is...
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No Comment
09-Dec-2019 Kerosene order
Easy site to navigate and pleasant staff; they should however take note of the size of tanker requested as the 6 wheeler sent caused mayhem and involved us having to remove a tree to facilitate egress Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
09-Dec-2019 Kerosene order
Driver splashed oil on and around tank Good Afternoon Mr Eaves, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
09-Dec-2019 Premium order
Fast service, reasonably priced! Good Afternoon Mr Baer , Thank you for your great feedback. Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Ordering simple and straightforward. Driver courteous throughout delivery despite difficult tank to reach. No Comment
09-Dec-2019 Kerosene order
We have used this company before & again, the service was brilliant especially as they came up trumps & delivered a bit earlier than expected. Delivery driver was great too. A good experience from start to finish! Shame I can only give 5 stars Good Afternoon Lesley , Thank you for your great Feedback. Kind Regards Certas Energy
09-Dec-2019 Premium order
Essy to use site when working ! Good price for premium oil No Comment
08-Dec-2019 Kerosene order
10 days after placing order, I’m still waiting for delivery. I know the order says delivery in 5 - 10 days but with other suppliers the oil has been delivered in a day or 2. Today is Sunday so it won’t be delivered today and my boiler is just about to run out of oil. No Comment
01-Dec-2019 Kerosene order
The online transaction was very easy, and the oil was delivered well within the time frame. It would be even better if some advanced notice of the actual delivery could be given. No Comment
01-Dec-2019 Kerosene order
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was also patronisingly advised to check my tank regularly even though I had said it was my error on this occasion I was also informed it was 2-5 working days and everyone knew that meant working days! I waited for my delivery, of course it didn’t arrive on working day 5 despite receiving a confirmation text. I simply received another confirmation text to say it would arrive on day 6, no explanation, no apology. Several calls later the oil did arrive on day 6, no offer of a reduction to the over 5 working days rate. Dreadful customer service, will not use again.
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Good Morning Wendy, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
29-Nov-2019 Kerosene order
Great service the heat is on .... •Good Afternoon Mr Caine - Thank you for your lovely feedback. Kind Regards Certas Energy
29-Nov-2019 Kerosene order
The service was not good ordered 0 to 5 days told me Tuesday changed to Wednesday and then changed again to Thursday 8 days in total wil Good Morning Mrs Leece, Thank you for your feedback and for taking the time to speak with me today. Once again, Please accept our sincere apologies.Kind Regards Certas Energy
28-Nov-2019 Premium order
As always, straightforward no fuss transaction, with good prices. Informed by text prior to delivery and courteous, efficient delivery driver. •Good Afternoon Mr Kerr - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Nov-2019 Kerosene order
Very professional service and prompt delivery service Good Morning Mr Gibbs, Thank you for your feedback. Kind Regards Certas Energy
27-Nov-2019 Kerosene order
A great service, prompt delivery and a very helpful and friendly driver •Good Afternoon Mr Giles - Thank you for your lovely feedback. Kind Regards Certas Energy
25-Nov-2019 Kerosene order
Service was fine, except it would have been nice to know the tanker was on our property - maybe because the driver didn't bang on the door as the bell wasn't working?! No Comment
24-Nov-2019 Kerosene order
Should have had the delivery tuesday morning. Waited in the car for 3 hours in the cold. Phoned to see when it was coming only to be told it wasnt. Broken down. NO ONE PHONED ME TOO LET ME KNOW.

STILL WAITING FOR THE £30.00 (voucher) to be credited back into my
Should have had the delivery tuesday morning. Waited in the car for 3 hours in the cold. Phoned to see when it was coming only to be told it wasnt. Broken down. NO ONE PHONED ME TOO LET ME KNOW.

STILL WAITING FOR THE £30.00 (voucher) to be credited back into my Bank Account.

Very quick to take the money Not to refund.

Very poor service.

Ian Billingsley
Browerydd. Aberaeron. SA46 0ET.
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•Good Morning Mr Billingsley - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve th
•Good Morning Mr Billingsley - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue. Kind Regards Certas Energy
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24-Nov-2019 Kerosene order
On time and smooth delivery No Comment
21-Nov-2019 Kerosene order
supurb delivery in 2 days. •Good Morning Elaine - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Nov-2019 Kerosene order
Quickly delivered and very helpful driver. Best price also helps •Good Morning Mr Wiseman - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Nov-2019 Kerosene order
Couldn’t ask for more easy as pie!!and fast delivery •Good Morning Mr Thompson - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Nov-2019 Kerosene order
They were supposed to telephone prior to delivery to ensure that the cabinet was unlocked but did not contact us and it was fortunate that we had unlocked the cabinet prior to delivery which was unannounced. No Comment
18-Nov-2019 Premium order
Order did not arrive on time.
It took two phone calls to speak to a helpful member of staff.
No Comment
18-Nov-2019 Kerosene order
I will be happy to give a rating once I've received the goods. No Comment
17-Nov-2019 Kerosene order
Ordered oil on the Thursday to be delivered by the following Friday. It arrived on the Tuesday so could not get it all in the tank. They will refund what is owed us, so no problems. Nice chap who delivered the oil. No Comment
15-Nov-2019 Kerosene order
good price
better communication would help - this delivery took 15 days to arrive and we had no notice of progress between the order and the lorry arriving...good job we were in to unlock the tank.
•Good Morning Mr Westbrook - Thank you for your lovely feedback. Kind Regards HeatingOil.com
14-Nov-2019 Kerosene order
Easy to use site, quick delivery , will use again No Comment
14-Nov-2019 Kerosene order
Delivered within one day of ordering even though I hadn't requested a priority delivery. No Comment
14-Nov-2019 Kerosene order
There was no meter readings provided on the delivery receipt in order that I could verify that the correct amount of oil was delivered. Good Evening Terry - Thank you for your feedback, A member of our Customer Service team will be in contact with you directly regarding this.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Premium order
I left my oil tank unlocked only to be called and be told that they have pushed the button in and locked it before putting the oil in the tank so I had to come all the way back just to unlock the tank again for them. No Comment
13-Nov-2019 Kerosene order
They arrived early on the first day they forecast. They had not rung the day before but luckily I was at home to let the driver get to the tank. The driver was friendly and efficient, and despite the poor mobile connection we have locally he got the delivery note to me. Good Evening Mr Monk - Thank you for leaving your 5 star review.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Kerosene order
Cheapest at the time of ordering. Spot on with delivery date, only 5 days waiting for delivery (normal) and no service charge added at checkout unlike another well known oil provider Good Evening Mr Ginn - Thank you for taking the time to leave your great feedback.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Kerosene order
Simply quality service, we did question the reliability but we were wrong better than competitive price. On site, before the promised time. Will definitely make them the first choice this winter. Good Morning Mr Martin - Thank you very much for taking the time to leave your great feedback.

Kind Regards
13-Nov-2019 Kerosene order
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I suc
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I succeeded.
Secondly I did not get any prior notification of the delivery before or on the day. This meant that I may not have unlocked my tank if I had happened to be out, when the delivery did turn up today.
Notification by email at least a day before is standard with Boiler Juice, who I will check out first before I purchase again with Heating Oil

Let me know if your Service improves
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No Comment
12-Nov-2019 Kerosene order
Very fair price. Delivery as promised and phoned before as requested. Delivery driver very polite, helpful and conscientious. Thank you. •Hi Mr Harris - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
10-Nov-2019 Kerosene order
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I wo
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I would not have if it was delivered when they said they would deliver.
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•Good Morning Mr Miller - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
09-Nov-2019 Kerosene order
I couldn't believe it they turned up the next day. Allways had great service and the right price •Good Morning Mr Cole -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Nov-2019 Kerosene order
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per t
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per the voucher, he plainly was not empowered to authorise this himself. I don't think we will be using Certas again
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•Good Afternoon Mr Barker - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Nov-2019 Kerosene order
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa a real polite person and very good communication, the whole time took no more than ten minutes and we were very pleased with the outcome, we would like to recommend hratingoil.co.uk specially their driver for excellent delivery and very good price, we will be using them again the future thanks KL Chester
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•Good Afternoon Mr Littler - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
yes no doubt •Good Afternoon Mr Turner - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
easy service.. paid for the oil.. and it turned up.. cant complain •Hi Mr Robinson - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Order confirmation indicated delivery slot 5-10 days. Despite 3 telephone calls, and promises of immediate delivery, finally received after 16 days, during which time I had run out of oil •Good Morning Mr Grainger - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Once I'd found and followed your website, everything was done quietly and efficiently without troubling me in any way, or taking my of my time. •Good Morning Mr Horrell - Thank you for your lovely feedback. Kind Regards HeatingOil.com
01-Nov-2019 Kerosene order
couldn't locate the account set up on line
had to ask for the post code 10 times
the auto address finder had the old site house name which was changed over a year ago
don't think i would have got the oil if i hadn't phoned having paid in advance.
No Comment
01-Nov-2019 Kerosene order
Thank you for not disturbing my bees!
One thing maybe you could send an email to confirm order and payment. Otherwise everything was great 😁
•Good Morning Carolyn - Thank you for your lovely feedback. Kind Regards HeatingOil.com
31-Oct-2019 Kerosene order
Efficient service, including the call to advise delivery date, delivered within the timeframe. . Price was competitive, ensure you are always competitive. No Comment
30-Oct-2019 Kerosene order
Prompt delivery and friendly service. No Comment
30-Oct-2019 Kerosene order
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre there is clearly something wrong with their processes.
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•Good Afternoon Mr McKay-Mount - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
27-Oct-2019 Kerosene order
Easy website to order from and tanker driver was polite and helpful the only negative was that I asked for a phone call before delivery and I didn’t get one No Comment
27-Oct-2019 Kerosene order
Very easy to order and quick delivery thanks. •Good Morning Mr Hamer - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Easy to order, pleasant delivery driver. No problems. •Good Morning Mr Osborne - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Best price and efficient service. •Good Morning Mr Harding - Thank you for your lovely feedback. Kind Regards HeatingOil.com
24-Oct-2019 Kerosene order
Under delivered on quantity ordered and not responding to emails asking for refund on the difference. No Comment
24-Oct-2019 Kerosene order
Great service Good Morning Sarah - thank you for your great feedback. Kind Regards Certas Energy
24-Oct-2019 Kerosene order
All round solid service. Will not use anyone else. No Comment
23-Oct-2019 Kerosene order
First class service. Oil arrived within two days of ordering it. •Hi Mr Palmer - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
23-Oct-2019 Kerosene order
Very good, text to let you no when they delivering, and delivered when they said they would. •Good Morning Mr Browning - Thank you for your lovely feedback.
Kind Regards Certas Energy
19-Oct-2019 Kerosene order
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s always in a meeting so can’t help you!! Every excuse...problem with depot. Sorry but 1star!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
17-Oct-2019 Kerosene order
Easy ordering, speedy delivery and the driver closed the gate when he had delivered. All good! •Good Morning Mr Mitchell - Thank you for your lovely feedback.
Kind Regards Certas Energy
15-Oct-2019 Kerosene order
It was so easy to order the oil on line delivery was on time and quickly done and n
The of delivery put threw the door
No Comment
13-Oct-2019 Kerosene order
Fast delivery •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
12-Oct-2019 Kerosene order
Timely, polite and helpful •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
10-Oct-2019 Kerosene order
Quick service, easy online ordering. Amazing prices. Alerts as to when the delivery would take place. Brilliant.
Would definitely recommend them and would certainly buy from them again.
•Good Morning Kathleen -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
07-Oct-2019 Kerosene order
Would definitely buy my oil from Heatingoil.co.uk again. Good value, quick delivery. No Comment
07-Oct-2019 Kerosene order
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil.
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil. Call again to be told its not coming today and they don't know when they can deliver. So left without heating nearly 2 weeks after I first ordered... No communication. Not happy will not be buying again unless they can sort it sharpish!
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•Good Morning Mr Pethick - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
They delivered before time •Hi Margaret - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
Very quick delivery....done & dusted •Hi Mr Freeman - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
05-Oct-2019 Kerosene order
Website easy to use, response prompt and information clear. No Comment
05-Oct-2019 Kerosene order
When they say delivery 2-4 days it comes day 2 which makes a refreshing change from some companies. •Hi Jane - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
04-Oct-2019 Kerosene order
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have ha
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have had my money in their account for two weeks and not supplied any goods.. crooks!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
03-Oct-2019 Premium order
Came on time without hassle , competitor failed to turn up on three occasions before we cancelled the order. •Good Morning Mr Pearcy - Thank you for your lovely feedback.
Kind Regards Certas Energy
03-Oct-2019 Kerosene order
My order was delivered alot quicker than I thought •Good Morning Michelle - Thank you for your lovely feedback. Kind Regards Certas Energy
29-Sep-2019 Kerosene order
Easy transaction. Prompt delivery. Recommended! •Good Afternoon Mr Steer - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Sep-2019 Kerosene order
Excellent service,delivered on time at the right price. Considerably cheaper than some of its rivals !
Andrew
Hempsteadp
•Good Afternoon Mr Manning - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Oil needs to be delivered •Good Afternoon Judith - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Service was excellent - you kept me aware of delays and of time of arrival of the tanker.
The operative was considerate, helpful and pleasant.
what more could one ask for? Thank you.
Stuart Bennett
•Good Afternoon Mr bennett - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Excellent price and delivery person. No Comment
27-Sep-2019 Kerosene order
good service and price No Comment
27-Sep-2019 Kerosene order
Usual high standard of customer service and delivery. Oil arrived earlier than expected, which was great. Many thanks... •Good Afternoon Mr Piper - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
I would have liked the opportunity to get the tank filled up, but I do not think the driver rung the doorbell so did not have the opportunity. •Good Afternoon Mr King - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Very straightforward & polite delivery driver •Hi Diane - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Good service and oil price with prompt delivery as always! •Hi Mr Grist - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Hassle free from ordering oil to delivery. Very pleasant delivery chap. Also it was helpful to receive a text just prior to delivery. Good quote compared with other companies I contacted. No Comment
26-Sep-2019 Kerosene order
Service was excellent. I shopped around to ge5 the best price. No Comment
26-Sep-2019 Kerosene order
Prompt friendly service. Competitive prices. No Comment
26-Sep-2019 Kerosene order
Arrived as arranged and did not need any assistance. Their prices always seem better than Boilerjuice (but I always check!). •Hi Mr Mott - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in the first place.
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•Hi Mr Taylor - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Easy ordering, best price on the day and very prompt delivery. •Hi Mr Holmes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Great price, Quick service No Comment
26-Sep-2019 Kerosene order
Competetive price,quick delivery and notification day before delivery. •Hi Mr Burton - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Absolutely awful experience will never use this company again ended up running out of oil after delivery was delayed. •Good Afternoon Mr Dunn - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Good quick reliable service! No Comment
23-Sep-2019 Kerosene order
Delivered as promised. Got the text messages the day before and a few minutes before delivery to say it was on its way. Cheapest of four suppliers I requested quotes from. Couldn't ask for more. •Hi Mr Tress - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
22-Sep-2019 Kerosene order
We ordered on the 12 th , now the 22 nd still no delivery or contact. Confirmation email said delivery would be in 2 to 5 days from the 12 th . No Comment
22-Sep-2019 Kerosene order
Found this company purely by accident, found their price a good deal cheaper than a host of others. Placed my order and it was delivered within 2days. A speedy service with no extra charges. Fantastic No Comment
21-Sep-2019 Kerosene order
Delivered within the timescales. Efficient and polite delivery driver. No Comment
21-Sep-2019 Kerosene order
Didn’t arrive in 2-5 days or even 2-5 working days. I’ll stick to Boilerjuice No Comment
20-Sep-2019 Kerosene order
Provided the lowest price at that time
Web site was easy to use
delivery was made within a week and driver was helpful
No Comment
20-Sep-2019 Kerosene order
EXCELLENT. DID WHAT THEY SAID THEY WOULD DO. •Hi Mr Gordon - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Just a smooth process •Hi Mr Finch - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Very good service good price and delivery •Hi Mr Self - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
19-Sep-2019 Kerosene order
Very hard delivery. Still waiting after 10 days to be deliver to me. 😔
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue. Kind Regards Certas Energy
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11-Sep-2019 Premium order
Oil supplied at a competitive price, within a reasonable time scale. What I really appreciated was the option to have a 500-litre delivery without having any premium or service fee added to the bill. •Hi Mr Forbes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
09-Sep-2019 Kerosene order
Quick delivery •Hi Mr Williams - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
08-Sep-2019 Kerosene order
Good service, but shame didn't deliver the full amount I ordered! No Comment
07-Sep-2019 Kerosene order
Very easy to order, quick to deliver. •Hi Kelly - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
07-Sep-2019 Kerosene order
Great service No Comment
07-Sep-2019 Kerosene order
Speedy delivery and less expensive than competitors No Comment
06-Sep-2019 Kerosene order
This service was excellent and I had my heating oil delivered very quickly and a bit cheaper than other competitors •Hi Mr Wheeler - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Sep-2019 Kerosene order
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It too
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It took 5 phone calls with a long time on hold for each call to finally get a call back to explain what happened. Each time I rung I was told I'd be called back and i wasnt. They arranged to deliver the outstanding oil but had already refunded me for it as well. So once it had been delivered I then had to ring again to pay for the oil a second time. So glad I disnt leave it until the colder weather when we needed the oil. I think I'll be going elsewhere for my orders in the future.
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No Comment
02-Sep-2019 Kerosene order
Very good service oil was delivered within 3 days I ordered on the 6 day service •Hi Mr Gregory - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Sep-2019 Kerosene order
Very good very easy would of preferred to have dealt with a person however when I tried they couldn't match their online prices which is very sad. I would rather keep someone in a job but not to be sadly. No Comment
01-Sep-2019 Kerosene order
Great service. Quick delivery. Friendly staff No Comment
31-Aug-2019 Kerosene order
They delivered at the date and time they said they would. They were unable to deliver the full 1000 litres but I received a refund for the price of the undelivered portion. The price too was competitive. I would recommend them. Thanks No Comment
30-Aug-2019 Kerosene order
Good. Cheapest •Hi Amanda - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
30-Aug-2019 Kerosene order
Would definitely recommend Heatingoil.co.uk. Always the best price and delivery is often quicker than expected. Great service! No Comment
29-Aug-2019 Kerosene order
Delivered on the day you said about 6.15am. No Comment
29-Aug-2019 Kerosene order
Polite. Professional, Hi Mr Neilson - Thank you for your feedback.

Kind Regards
Certas Energy
25-Aug-2019 Kerosene order
Competitive price and no surcharge Thank you for your great feedback Mr Willcocks.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Hassle free Good Afternoon Mr Ray - Thank you for your feedback.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Price was competitive delivery fast and efficient and driver was friendly and helpful Good Afternoon Mr Pearson - Thank you for your feedback.

Kind Regards
Certas Energy
22-Aug-2019 Kerosene order
Easy to order oil, fast deliver, good price. But there is no only comment possible to give special delivery directions. •Good Morning- Thank you for your great feedback; it was a pleasure to read. Kind Regards Certas Energy
22-Aug-2019 Kerosene order
Excellent service fast and friendly driver. Recommend this company

At a very good price
No Comment
17-Aug-2019 Premium order
Yes good service delivered when we were out thanks No Comment
06-Aug-2019 Kerosene order
Delivery driver was very nice and it took less than 15minutes to get everything sorted. I would however appreciate an email or quick phone call saying when my delivery is due as I had to call myself after few days to check. •Hi Mr Mendyka - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
03-Aug-2019 Kerosene order
2 to 5 day order taken right up to the 5 days, didnt include saturdays in it otherwise would have been 6 days, not including sundays Good Morning , thank you for your feedback. Kind Regards Certas Energy
01-Aug-2019 Kerosene order
Best price of many I looked at, delivery within 5 days at no extra charge. Good Morning Mr Holt , thank you for your great feedback. Kind Regards Certas Energy
29-Jul-2019 Kerosene order
My first time using Certas, and I'm very pleased. Cheap heating oil delivered on time. Thank you! 😊 No Comment
28-Jul-2019 Kerosene order
That will come fast good service definitely use again •Hi Mr Milward - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Easy to order online and the delivery arrived when quoted. Friendly delivery driver. •Good Morning-Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Delivery arrived when expected after text message. •Hi Katherine - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Jun-2019 Kerosene order
Excellent service. No problems with order or quick delivery. Thank you. •Hi Mr Puntan - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
26-Jun-2019 Kerosene order
Prompt delivery. Coped well with difficult access even though it was the relief drivers first experience. •Good Morning -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
23-Jun-2019 Premium order
Straightforward deal, good prices and great service from the delivery driver. Hi Mr Kerr - Thank you for your great feedback :)

Kind Regards
Certas Energy
16-Jun-2019 Kerosene order
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly. Great service.
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•Good Morning Jane-Thank you for taking the time to leave your 5 star review.

Kind Regards Certas Energy
16-Jun-2019 Kerosene order
Excellent customer service and price •Hi Mr Nunn - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
14-Jun-2019 Kerosene order
Best price. Delivery was over the stated 5 days. •Hi Mr Brough - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
13-Jun-2019 Kerosene order
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks. <
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks.
After some discussion thye did eventually deliver without incident assuring me that the embargo was permanently lifted.
June 3rd I ordered another 2,000 litres again it didn't come, same issue & no communication.
You want peace of mind use another company.
Read more
No Comment
04-Jun-2019 Kerosene order
Fast delivery,brill service,will deffo be using again ** Good Afternoon - Thank you for your great feedback.

Kind Regards Certas Energy
27-May-2019 Kerosene order
I stated that a small tanker was needed at time of booking yet I'm still waiting for my oil as a large tanker was used and couldn't get to my house. Good Afternoon Mr Vickers - A member of our Customer Service Team will be in contact with you shortly to discuss this.

Kind Regards
Certas Energy
26-May-2019 Kerosene order
Easy ordering, delivered on time by friendly driver who closed the gate after delivery. All good! Good Afternoon Mr Mitchell - Thank you for taking the time to leave your great review.

Kind Regards
Certas Energy
23-May-2019 Kerosene order
Efficient service No Comment
14-May-2019 Kerosene order
Speed of delivery. Well within the six days given on the web site. Friendly driver.Price lower than Boiler Juice. Thank you for your great feedback.

Kind Regards
11-May-2019 Kerosene order
Easy to order. Best price. Good service. No Comment
09-May-2019 Kerosene order
The cheapest around and delivery even sooner than promised. No Comment
27-Apr-2019 Kerosene order
Friendly tidy service & easy to order, great system. No Comment
27-Apr-2019 Kerosene order
Great fast delivery but nobody rang to say you was coming like I’d asked. Hi Carly , Thank you for your feedback.

Kind Regards
25-Apr-2019 Kerosene order
I would certainly order my oil from this company again. Delivery was prompt and very efficient. No Comment
24-Apr-2019 Kerosene order
AWFUL service. Payment was taken immediately but Oil never arrived within promised time, despite me telephoning 3 times and each time being told yes, it would be delivered.

My advice would be DO NOT Use this service.
No Comment
20-Apr-2019 Premium order
As promised Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk a
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk as such but the company which was to make the delivery. This is a company which also presented hassle in my work place with their over the top health and safety procedure.
Unfortunatly, won't risk Heating Oil uk again despite being very competetive on price.
Read more
So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
This is the first time I have used your company and found it disappointing to be honest.
Your thoughts on the matter? Regards John Rayner
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Very good! Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulti
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulties on the day, and couldn't confirm a time. The day after, which was the day of delivery, I needed to speak to customer services, who once again couldn't confirm a delivery time, after initially failing to find my records. The member of the team did promise he would speak to his service team and call me back urgently; this didn't happen. I placed another call to customer services, and this time I did get someone who was 'on the ball' who advised me that the delivery was deferred until the following day, which I said was totally inconvenient for me. This member of the team contacted the service team whilst I was on the line, and they promised that they would schedule the delivery for the day, and contact me before 11.30 - they never did. Not having received a telephone call by 12.50, customer services were telephoned again, who stated delivery would be made Easter Monday! Owing to the, by now, farcical situation of having conflicting delivery dates, and no time specified where I had specifically stated 2 man operation, and delivery before 1000, a cancellation of the order was requested, and refund of payment made.. There's been no text or email acknowledgement, and I now have had no oil delivery, and, as yet, no refund.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Driver deliverer was excellent, a credit to your company. Oil arrived on time at a good competitive price Thank you for your great feedback.

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20-Apr-2019 Kerosene order
Easy to order, good price, no hassles Thank you for your great feedback.

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19-Apr-2019 Kerosene order
great service Thank you for your feedback.

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19-Apr-2019 Kerosene order
Competitive pricing, delivered on time, driver very courteous Thank you for your great feedback.

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17-Apr-2019 Kerosene order
Quick and efficient Thank you for your great feedback.

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17-Apr-2019 Kerosene order
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called from a mobile looking for the wrong road.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
the delivery has been put back two or three times So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
I still haven't received my oil , should have been last week, I paid extra for a quicker delivery and now I can't use my hearing for fear of running out So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
15-Apr-2019 Kerosene order
Can't fault it. Very fast delivery and great price Thank you for your great feedback.

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14-Apr-2019 Kerosene order
Great price, delivered well within the time agreed, thanks. Thank you for your great feedback.

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13-Apr-2019 Kerosene order
Yes! Quick delivery, no fuss. Thank you for your great feedback.

Kind Regards
12-Apr-2019 Kerosene order
The delivery was fine but the driver was unable to fill the tank as it was at full capacity with 650 litres and I paid for 700 litres. There was no communication about a credit so I’m not sure how this will be dealt with. So sorry to hear this, please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
12-Apr-2019 Kerosene order
Delivered less than 24 hours after my order. Excellent service Thank you for your great feedback.

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09-Apr-2019 Premium order
Cheapest quote i looked for delivered on time easy and quick to order online no problems Thank you for your great feedback.

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08-Apr-2019 Kerosene order
Ahead of time, very good. Thank you for your feedback.

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08-Apr-2019 Kerosene order
Good prompt service. Thank you for your great feedback.

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08-Apr-2019 Kerosene order
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins la
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins later he comes to inform me that he has dropped my keys in the tank (has the keys to the tank, garage and others) he did inform me straight away and apologised (couldn’t retrieve the keys) - I have attempted to retrieve to no success had to get keys cut and new locks purchased contact heating oil (no response - I expect they reimburse the cost of replacements but I haven’t even had any contact back (will not be using again due to poor customer service)
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So sorry to hear this , please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you directly.

Kind Regards
05-Apr-2019 Kerosene order
Would not of ordered if I had known that heating oil were actually CERTAS going under the very misleading banner of another name. Previously had very very poor service and shocking customer service and this order has been no different. Will NEVER order from them again So sorry to hear this, please accept our sincere apologies. I will pass your feedback over to the relevant department and get someone to contact you.

Kind Regards
04-Apr-2019 Kerosene order
Great service Thank you for your feedback.

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04-Apr-2019 Kerosene order
great service - hassle free and well priced Thank you for your great feedback.

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30-Mar-2019 Kerosene order
Fair price, rapid delivery, pleasant delivery driver Thank you for your feedback.

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30-Mar-2019 Kerosene order
Super quick delivery - less than 24 hours!! Very happy Thank you for your great feedback.

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29-Mar-2019 Kerosene order
I always use this company for my oil. good prices and it is always delivered within the timescale they quote Thank you for your great feedback.

Kind Regards
25-Mar-2019 Premium order
Friendly and helpful delivery guy, all good Thank you for your great feedback.

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25-Mar-2019 Kerosene order
The ordering process is competent however the delivery times are ambiguous. I ordered on the 15th, it now being the 25th and still no delivery. it makes one think the delivery times are deliberately fuzzy in order to suggest a better deal than competitors offer? Thank you for your feedback, so sorry to hear this. I can ensure you i will pass your feedback over to the relevant department and get someone to contact you.

Kind Regards
23-Mar-2019 Kerosene order
Great Service Thank you for your feedback.

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21-Mar-2019 Kerosene order
Thank you for your driver treating my elderly patents with such kindness Thank you for your great feedback.

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18-Mar-2019 Kerosene order
Delivered oil way before the estimated delivery time. And a good £20 cheaper than other quotes I got. Thank you for your feedback.

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16-Mar-2019 Kerosene order
Easy to use website. Prompt delivery. Thank you for your great feedback.

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14-Mar-2019 Kerosene order
I had not used this company before I booked them by mistake. However the service was very good. Thank you for your feedback.

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13-Mar-2019 Kerosene order
Delivered on time and for a good price. Thank you for your feedback.

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11-Mar-2019 Kerosene order
Great, as usual - but this is the last time I will do this unless there is a significant change because saying the same thing repeatedly diminishes its meaning. Thank you for your feedback.

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10-Mar-2019 Kerosene order
Efficient Thank you for your feedback.

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10-Mar-2019 Kerosene order
The delivery was fine but they were 11 litres short on the delivery. I’ve heard nothing back .... so far Thank you for your feedback. I will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
09-Mar-2019 Kerosene order
Very quick delivery, which we were impressed with. However, an important factor for me is the communication in oil delivery, as both I and my partner work full time, so arrangements have to be made to allow for access for deliveries. Although I ticked the box to notify me wh
Very quick delivery, which we were impressed with. However, an important factor for me is the communication in oil delivery, as both I and my partner work full time, so arrangements have to be made to allow for access for deliveries. Although I ticked the box to notify me when the delivery would occur, no communications were received- it was pure luck that I was at home on the day of delivery. With the confirmation of delivery, the review would have been 5 stars.
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Thank you for your feedback. please accept our sincere apologies, i can assure you i will pass your feedback over to the relevant department.

Kind Regards
09-Mar-2019 Kerosene order
Do not use this clown show of a company! I ordered oil to be delivered in a baby tanker as we have a narrow drive. First time it turned up the driver just knocked on the door and said he can’t deliver as it needs a baby tanker. Told him that’s what I had ordered, he said he
Do not use this clown show of a company! I ordered oil to be delivered in a baby tanker as we have a narrow drive. First time it turned up the driver just knocked on the door and said he can’t deliver as it needs a baby tanker. Told him that’s what I had ordered, he said he would go back to the depot (which is 2 miles down the road) and let them know but I also decided to ring and make sure they deliver in a baby tanker ASAP.

A few days pass with no update so I decide to ring and am told it will be delivered that week. I can’t count how many times I had expressed it needs to be a baby tanker and was told that its fine and it was noted on all documents for the order. A few more days pass and still nothing so I ring again and apparently they had tried to deliver in another large tanker. Only this time the driver didn’t bother informing me he had tried so I was unaware.

I ring up to see why their company is such a joke and can’t get a simple order correct only to be told I hadn’t ordered a baby tanker. Fuming isn’t the word, especially when they had tried to deliver in a large taker before surely there would be a reason why deliver wasn’t completed before and appropriate action recorded on the system for next time. Not to add the many times I had spoken to them and asked if my request for a baby tanker is noted which they confirmed.

Next comes the funny part, after allot of back and forth where they didn’t seem to care I asked for a refund so I will purchase somewhere else and it needed to be a same day transfer as I personally don’t that sort of money to order more but wait 7-10 working days for money to be put back in our account. They said they can’t do this but had made a final promise to deliver the oil the next day in a baby tanker. Reluctantly I accept this as we were getting pretty desperate and deliver times with other companies we be a few days anyway.

Giving them another chance I receive a call at the end of the day saying their one baby tanker is actually off the road and don’t know when it will be working again. Not helpful and to be honest wasting my time which I could have spent trying to find another company to complete a deliver that this company simply can’t. Finally after lots of pushing it was agreed my money would be transferred back the very next day as they had missed the cut off for transfer that day. I accepted this and stressed for them to make sure it is.

Guess what, it wasn’t and I’m still chasing 4 days later.

So the moral of this story is, if you need heating oil don’t use heatingoil.co.uk who I believe are called Certas. Might be a few quid cheaper than others but the time wasted and complete lies from them isn’t worth the hassle.

We only moved onto the property a couple of weeks ago so this is our first time on oil but makes me wish we could convert to gas!

I’ll be interested to hear the companies response to this post as I’m sure they won’t take responsibility for their failings just like when I rang them and tried to make out it was my fault for not ordering a baby tanker.

If they would still like to dispute this then I do have evidence of all the **** ups and new promises you made above which I am more than happy to make public.

After borrowing some money, I have now found a local company that has a baby tanker and am expecting a deliver after the weekend. If you need oil or anything that this company might sell go on boilerjuice or other websites. Just make sure the order isn’t being put through Certas as you can expect it to not be delivered but they will take your money straight away and you will have to fight to get it back.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you directly regarding this.

Kind Regards
04-Mar-2019 Kerosene order
delivered within time limit Thank you for your feedback.

Kind Regards
01-Mar-2019 Kerosene order
Had 2 men deliver oil. Some flowers crushed which I expected and then when taking hose back to tanker bits of oil dripping over my grass where my poultry free range and could actually smell the oil which I have never experienced before. Also checked the tank 2 days later to
Had 2 men deliver oil. Some flowers crushed which I expected and then when taking hose back to tanker bits of oil dripping over my grass where my poultry free range and could actually smell the oil which I have never experienced before. Also checked the tank 2 days later to find the cap hadn't been screwed on and just left on the top! Luckily we had no rain and none of my chickens had fallen in. The two men must have been in a rush for neither to realise to screw the lid back on.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
28-Feb-2019 Kerosene order
No nonsense no fuss next day delivery. Thank you for your great feedback !
28-Feb-2019 Kerosene order
Guaranteed service every time! Would not go anywhere else! Highly recommended!
Cheers guys
Thank you for your great feedback :)
28-Feb-2019 Kerosene order
Considering that I have yet to get my oil after 11 days, I think very little, you have my money I have no oil. So sorry to hear this , please accept our sincere apologies. i can assure you i will get pass your feedback over to the relevant department and get someone to contact you directly regarding this.

Kind Regards
28-Feb-2019 Kerosene order
Delivered in 2 days. Driver excellent Thank you for your feedback.

Kind Regards
26-Feb-2019 Kerosene order
Certas/Heating Oil were awful, 2 weeks after my online order I had still not received my oil.I was given 2 different delivery dates. On the first date I stayed in to take delivery, but no-one turned up. On the second date, they turned up with a normal tanker. We live up a ti
Certas/Heating Oil were awful, 2 weeks after my online order I had still not received my oil.I was given 2 different delivery dates. On the first date I stayed in to take delivery, but no-one turned up. On the second date, they turned up with a normal tanker. We live up a tiny track and had repeatedly told them that we needed a baby tanker - both on the online order and in the notes section. The driver tried as hard as he could and dragged the hose as far as he could, but he couldn't get close enough. No-one had told him a baby tanker was required!

When I phoned Heatingoil.co.uk to complain, I was told they were a completely separate company to Certas and they don't get to see the online order details. I made him aware that they were in fact the same company - heating oil.co.uk is a trading name of Certas! They then said they didn't know when they could make a delivery - possibly 3 days later (taking us into 3 weeks since the order was made!)

I have now asked for a refund and will go back to my original supplier. I only used Heating Oil as they gave the best price, but with the time lost with the hassle/phone calls, I wish I had stayed with my normal supplier. I have requested a refund - this will take 5-7 working days, but possibly 2 weeks!! An absolute shambles, please avoid. I read all the reviews before placing my order and thought I could trust the service - but apparently not!
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So sorry to hear this, i can assure you i have passed your feedback over to the relevant department who will be in contact with you directly regarding this.

Kind Regards
24-Feb-2019 Kerosene order
Brilliant. Thank you for your feedback.

Kind Regards
23-Feb-2019 Kerosene order
Delivered within time window and notified of exact delivery day. Thank you for your great feedback.

Kind Regards
22-Feb-2019 Premium order
Good all round service, competitive prices and prompt delivery.
I will buy from Heatingoil again and recommend the company to others.

RG
Thank you very much for your great feedback.

Kind Regards
22-Feb-2019 Kerosene order
They supplied oil at short notice at a better price than any of their competitors. On line order very easy. Thank you for your great feedback.

Kind Regards
22-Feb-2019 Kerosene order
Very polite delivery man. Prompt and easy,done. All you need. Thank you for your great feedback.

Kind Regards :)
22-Feb-2019 Premium order
Good prices and efficient service Thank you for your feedback.

Kind Regards :)
22-Feb-2019 Kerosene order
First class! Thank you for your feedback.

Kind Regards
22-Feb-2019 Kerosene order
Best price Thank you for your feedback.

Kind Regards
22-Feb-2019 Kerosene order
Rapid delivery Thank you for your feedback.

Kind Regards
21-Feb-2019 Premium order
a very efficient service and very competitive pricing friendly delivery frivers Thank you for your great feedback .

Kind Regards
21-Feb-2019 Kerosene order
I was not aware that if you over order the amount of litres that you think you need, you don’t receive a refund on the difference. I ordered 1000 litres and only 850 would fit in the tank. I was charged for the full 1000 and my email requesting a refund for the difference wa
I was not aware that if you over order the amount of litres that you think you need, you don’t receive a refund on the difference. I ordered 1000 litres and only 850 would fit in the tank. I was charged for the full 1000 and my email requesting a refund for the difference was ignored.
I will not be using this company ever again.
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So sorry to hear this,please accept our sincere apologies. i can assure you i will pass your feedback over to the relevant department and get someone contact you regarding this.

Kind Regards
21-Feb-2019 Kerosene order
Easy to order. Delivered just in time without any fuss. Driver closed the gate after delivery! Thank your great feedback.

Kind Regards
21-Feb-2019 Kerosene order
I made an order with a baby tanker and then had the order cancelled on the expected day of delivery 5 days later being told that they didn’t have any baby tankers. By the time I found another company I had run out of oil. Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i will pass over your feedback to relevant department .

Kind Regards
21-Feb-2019 Kerosene order
Delivery was almost straight away when I was told 5-6 days which meant my tank was locked, the delivery guy put it in through the air vent which is now broken. My mobile number was available as always and I would have been there in 5 minutes. This has never happened before i
Delivery was almost straight away when I was told 5-6 days which meant my tank was locked, the delivery guy put it in through the air vent which is now broken. My mobile number was available as always and I would have been there in 5 minutes. This has never happened before in the years I have used you.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass over your feedback to the relevant department and get someone to contact you regarding this.

Kind Regards
21-Feb-2019 Kerosene order
Delivered well within estimated date, friendly driver, very helpful Thank you for your great feedback.

Kind Regards
18-Feb-2019 Kerosene order
Prompt delivery and coped well with awkward access. Thank you very much for your great feedback.

Kind Regards
10-Feb-2019 Kerosene order
Excellent service, very prompt delivery at an excellent price. Customer service brilliant Thank you very much for your great feedback.

Kind Regards
08-Feb-2019 Kerosene order
Excellent service and a good price. Thank you for your feedback.

Kind Regards
06-Feb-2019 Kerosene order
The online quotation process was very easy and they provided the best price without excessive calling around on a Sunday. Delivery was within the ten working days as promised and I appeared to receive one extra litre of kerosene. Thank you for your great feedback.

Kind Regards :)
01-Feb-2019 Premium order
Faster delivery would have been appreciated. Thank you for your feedback, please accept my apologies about your delivery. I can a sure you i will pass your feedback on to the relevant department.

Kind Regards
01-Feb-2019 Kerosene order
Reasonable price, delivery quicker than forecast. Basically they just got on with the job and did everything well. Thank you for your great feedback.

Kind Regards
31-Jan-2019 Premium order
Very competitive - best on price after looking at several companies - even though some of them were also subsidiaries of Certas Energy. Ordering online was easy and delivery was earlier than expected and so all round very happy. Thank you for your great feedback.

Kind Regards :)
31-Jan-2019 Kerosene order
Very helpful & delivery when stated with a friendly serviceGreat Thank you for your kind feedback.

Kind Regards
28-Jan-2019 Kerosene order
It delivers what it promised. No Comment

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