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Heatingoil.co.uk

74%

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Heatingoil.co.uk
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298 reviews
Date Product Score Customer Comment Our Response
16-Jan-2019 Kerosene order
Price Good.Delivery excellent. Thank you for your great feedback !
12-Jan-2019 Kerosene order
They found the property easily and delivered on time. Thank you for your feedback.
10-Jan-2019 Kerosene order
They offered me a good price and a short delivery time and beat the latter. Thank you for your feedback :)
10-Jan-2019 Kerosene order
Simple to order and was the best price. Oil arrived within a couple of days. Thank you for your great feedback :)
08-Jan-2019 Kerosene order
Fantastic service very polite driver very reasonable prices will be using from now on 5 STAR SERVICE :) Thank you for your great feedback :)
08-Jan-2019 Kerosene order
Hassle free online ordering (even though I was unsure as to whether I could use a standard delivery truck, or needed a small one!)

Delivery was posted as 6-10 days (over Christmas break) and it arrived two working days later :O

No complaints here, altho
Hassle free online ordering (even though I was unsure as to whether I could use a standard delivery truck, or needed a small one!)

Delivery was posted as 6-10 days (over Christmas break) and it arrived two working days later :O

No complaints here, although it would have been nice to be forewarned about the rapid delivery - I was very lucky to see the truck go past and say ... erm, that's who I ordered oil from. I popped out to see the truck stopped, looking for our address and guided them back to us.

Very courteous driver, who was extremely careful with the delivery because the delivery was faster than expected I was not 100% sure that the whole amount would fit in the tank. It did, and the driver pumped the last few 50l batches slowly just in case.

Will definitely be using them again :)
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Thank you for your great feedback :)
06-Jan-2019 Premium order
Delivery was within 24hours, even though the 6 day option was choosen Thank you for your great feedback !
06-Jan-2019 Kerosene order
Best value in the market, fastest delivery I’ve ever had, next day for a standard price!!!! Lucky I know but still good, will definitely use again Thank you for your great feedback :)
03-Jan-2019 Kerosene order
Effeicient. Prompt. Thank you :)
01-Jan-2019 Kerosene order
Excellent service, fast delivery easy to use website. Thank you for your feedback :)
31-Dec-2018 Kerosene order
Delivered less fuel than paid for, delivery date at their convenience not ours , total bad experience. Really sorry to hear this, unfortunately our driver under delivered by 2 litres, i have checked your account and can see a debit adjustment has been completed to reflect this.

Kind Regards
30-Dec-2018 Kerosene order
I paid extra to have a delivery before Christmas. When I phoned, I was told the delivery was going to be on 27th December. I wasn't happy! However, my oil was delivered on Christmas Eve and for that, I am very grateful to all involved, from admin to the lovely driver Thank you for your feedback.
29-Dec-2018 Kerosene order
Excellent service ordered just before xmas it said 2-6 days for delivery but it came the next day .we were so happy as were out of oil so we had a nice warm xmas No Comment
28-Dec-2018 Kerosene order
very prompt good service Thank you :)
27-Dec-2018 Kerosene order
Great service delivered quickly and before Christmas, and cheaper quote than others , would recommend Thank you for your feedback :)
27-Dec-2018 Kerosene order
Service 1st class delivered within 2 da8 No Comment
23-Dec-2018 Kerosene order
Website suggested it had crashed and had to call to make sure my order had been processed
Took payment many days before delivery
Delivered more than 10 days from order
Thank you for your feedback.
22-Dec-2018 Premium order
I had problems ordering on line as it would not accept my order. Tried again and got a message to telephone. On doing so I was told that the purchase of oil had gone through twice but they had cancelled the second order and no payment taken, however, I later found out I h
I had problems ordering on line as it would not accept my order. Tried again and got a message to telephone. On doing so I was told that the purchase of oil had gone through twice but they had cancelled the second order and no payment taken, however, I later found out I had been charged twice. Contacted Heating Oil and was refunded the money. The good thing was the oil arrived on the date it was promised.
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Thank you you for your feedback, please accept my sincere apologies for the website error unfortunately we had a temporary error on the site , i can now confirm this has now been resolved.

Kind Regards
22-Dec-2018 Kerosene order
Easy ordering, good time delivrery, very nice polite delivery man, even closed the gate well afterwards Thank you for your feedback :)
22-Dec-2018 Premium order
Always 100% reliable. Thank you Thank you for your great feedback :)
22-Dec-2018 Premium order
.. Thank you :)
22-Dec-2018 Kerosene order
Very quick service and very reasonable price Thank you for your feedback !
22-Dec-2018 Kerosene order
Good price, quick delivery. A small tanker was required due to difficult access. The driver coped with this without complaint. Thank you for your feedback :)
21-Dec-2018 Kerosene order
Fast and efficient, delivered when promised Thank you for your great feedback.
21-Dec-2018 Kerosene order
Great service as normal Thank you for your feedback.
21-Dec-2018 Kerosene order
Very easy to order. Delivery was within timescale stated. Delivery man very polite and helpful. Definitely will be a regular customer 🙂 Thank you for your great feedback :)
21-Dec-2018 Kerosene order
Very professional from ordering to delivery.
Friendly helpful driver
Thank you for your great feedback :)
20-Dec-2018 Kerosene order
that i was very satisfied with the service including the delivery. Thank you for your feedback.
20-Dec-2018 Kerosene order
Ordering and delivery were on time and went very smoothly, no order number was provided on the order confirmation, which would have made order identification difficult in the event of problems, and no prices mentioned on the invoice, so had to annotate by hand for our record
Ordering and delivery were on time and went very smoothly, no order number was provided on the order confirmation, which would have made order identification difficult in the event of problems, and no prices mentioned on the invoice, so had to annotate by hand for our records.
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Thank you for your feedback.
20-Dec-2018 Kerosene order
Very good service Thank you :)
19-Dec-2018 Premium order
Easy website and speedy and efficient delivery Thank you for your feedback !
18-Dec-2018 Kerosene order
Charged twice for the same order as payment screen didn't work properly and had to be given a refund. Heatingoil.co.uk didn't honor the money off voucher they had sent me...shameful!.
Cant see any orders on my account, just nothing seems to work, so I didn't know when t
Charged twice for the same order as payment screen didn't work properly and had to be given a refund. Heatingoil.co.uk didn't honor the money off voucher they had sent me...shameful!.
Cant see any orders on my account, just nothing seems to work, so I didn't know when the order was coming. Delivery did arrive in time scale but not nearly as fast as Boiler juice or Fuelfighter.
Totally disappointing...wont be using them again
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Really sorry to hear this, unfortunately we had an issue with our Heating Oil website please accept my sincere apologies for any inconvenience caused. I have looked into your money off voucher and at the time of order this was invalid due to it being over the expiry date.
Really sorry to hear this, unfortunately we had an issue with our Heating Oil website please accept my sincere apologies for any inconvenience caused. I have looked into your money off voucher and at the time of order this was invalid due to it being over the expiry date.

Kind Regards
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18-Dec-2018 Kerosene order
quick delivery easy to order but did not ring before delivery Thank you for your feedback, really sorry you did not receive your call prior to delivery i will feedback this back to the relevant department.

Kind Regards
18-Dec-2018 Kerosene order
Great service from you. Much better prices and delivered earlier than delivery date. Thank you. Would definitely recommend you.☺ Merry Christmas Thank you for your great feedback :) Merry Christmas
17-Dec-2018 Kerosene order
Cheap price and fast delivery but web site not working properly and order went through twice. So did two payments money came out of my account instantly but took 6 working days for my £500 come back to my account. Lucky The money was in my account. For someone in the breadli
Cheap price and fast delivery but web site not working properly and order went through twice. So did two payments money came out of my account instantly but took 6 working days for my £500 come back to my account. Lucky The money was in my account. For someone in the breadline that could have been crippling!
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Please accept my sincere apologies for this error, this has been reported to our Digital Team and the problem has now been rectified.

Kind Regards
17-Dec-2018 Kerosene order
As competitive with pricing and reliable with delivery as always. Thank you. Thank you for your great feedback :)
17-Dec-2018 Kerosene order
The website said the payment had not gone through. So I rang the number on the error message and was told the price was higher over the phone so to try the website again So I tried again and it reported the payment had not gone through again. So I gave up and tried another s
The website said the payment had not gone through. So I rang the number on the error message and was told the price was higher over the phone so to try the website again So I tried again and it reported the payment had not gone through again. So I gave up and tried another supplier. I then got two order confirmation emails. . So I rang back and spoke to someone else who checked and both orders had gone through, so I told her to cancel both. I'm yet to receive confirmation that payment will not be taken. No oil has been delivered from that source. Shocking customer care. The number given on the error message connects you to sales staff who don't know and don;t care about the website.
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Really sorry to hear this, i can confirm i have fed this back to our IT department. Please accept my sincere apologies.

Kind Regards
16-Dec-2018 Kerosene order
Good prices.Easy to order. Prompt delivery. Excellent Thank you for your great feedback !
16-Dec-2018 Kerosene order
How quickly the oil was delivered and a easy service to order. Would definatly use again Thank you very much for your feedback :)
16-Dec-2018 Kerosene order
I’ve used heatingoil.co.uk before with no troubles, however this time was slightly different.
I ordered on the 6th and chose 2-5 day delivery (I couldn’t pick next day as the option had disappeared off the website at the time)
So, when the 13th arrived and still n
I’ve used heatingoil.co.uk before with no troubles, however this time was slightly different.
I ordered on the 6th and chose 2-5 day delivery (I couldn’t pick next day as the option had disappeared off the website at the time)
So, when the 13th arrived and still no oil, I decided to call them to see what was going on. The person on the phone was polite, however didn’t seem to care that my oil was already 2 days late (not even a simple ‘sorry’) and I was told my oil was out for delivery that day.
So I said thank you and hung up, relieved that I was going to not be freezing cold that night and could wash in hot water again! We waited, 5 o’clock rolled about, nothing. We waited and waited and waited- when it hit 9 we decided it obviously wasn’t coming then either.
Our oil finally turned up on the 14th- 8 days after it was ordered for 2-5 day delivery!
We haven’t been offered any kind of refund for the extra money we paid for quicker delivery that didn’t happen and we did not receive a single apology or explanation for the delay. When we did call up, all we were given was a lie.
I understand it’s probably a busy time of the year, but don’t offer something if you can’t deliver it.
Next time I need oil, I’ll probably be looking elsewhere.
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No Comment
15-Dec-2018 Kerosene order
was the best value around and delivery was on time Thank you :)
15-Dec-2018 Kerosene order
The worst ever canceled order will never use again. No Comment
15-Dec-2018 Kerosene order
My first time using the website and my order appeared to go well but at the end of the transaction a message appeared to say that although my payment had been taken the order had not been accepted. On contacting the company by telephone they said that the order had been acc
My first time using the website and my order appeared to go well but at the end of the transaction a message appeared to say that although my payment had been taken the order had not been accepted. On contacting the company by telephone they said that the order had been accepted and that everything was OK.
The oil did get delivered very quickly but the uncertainty was slightly disconcerning.
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Please accept my sincere apologies, i can confirm i have reported this issue to our IT team.

Kind Regards
15-Dec-2018 Kerosene order
Service well within the time frame stated. marginally cheeper than Boilerjuice! Thank you for your great feedback :)
15-Dec-2018 Kerosene order
Great. No Comment
15-Dec-2018 Kerosene order
Rubbish. The price was competitive. I was promised delivery by 12th December, I phoned to chase it & was told it was scheduled for the next day, I waited in all day, when it hadn't arrived by four I phoned to see where it was & was told the delivery vehicle had broken down.
Rubbish. The price was competitive. I was promised delivery by 12th December, I phoned to chase it & was told it was scheduled for the next day, I waited in all day, when it hadn't arrived by four I phoned to see where it was & was told the delivery vehicle had broken down. It was then rescheduled for Saturday morning, I pointed out I had an appointment & it would need to be early on checking the following day, I was told I was first on the list. It's nearly 11am & i'm still waiting, I will miss my other appointment. Truly dreadful service
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No Comment
15-Dec-2018 Kerosene order
Excellent service, and excellent price, happy to recommend 👍👍👍 Thank you for your great feedback :)
15-Dec-2018 Kerosene order
Answered phone first time - was cut off
Also deliver oil when requested - requested 19th delivered on 6th - thereby not requiring as much oil as ordered and will necessitate a refill before spring instead of late April or May
Thank you for your feedback.
14-Dec-2018 Kerosene order
Quick and easy. Thank you :)
14-Dec-2018 Kerosene order
I ordered on line and had a problem so spoke to someone on the phone. The lady was very helpful and was going to honour the price but as I was talking to her my order came through. Was left a message to say when my oil was being delivered. The delivery man was lovely and ch
I ordered on line and had a problem so spoke to someone on the phone. The lady was very helpful and was going to honour the price but as I was talking to her my order came through. Was left a message to say when my oil was being delivered. The delivery man was lovely and chatty. Would recommend using them to anyone and will use again. The price on line was very competitive.
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Thank you for your great feedback :)
14-Dec-2018 Kerosene order
Price, speed of delivery and communication No Comment
14-Dec-2018 Kerosene order
All good apart that again instead small tanker they send a normal size 18 tonnes lorry. Looks like no one is reading comments attached to orders. Lucky our drive was dry otherwise lorry will stuck again. Really sorry to hear this, i will ensure this is fed back to the relevant department.

Kind Regards
13-Dec-2018 Kerosene order
Fast delivery great price friendly delivery driver thank you Thank you very much for your great feedback !
13-Dec-2018 Kerosene order
Ordered and paid on 3/12/18. They phoned twice to set up next day delivery. On each pre arranged delivery day there was no show. It is now 13/12/18 - 10 days later and I'm still waiting!
Good price but very poor service.
Really sorry to hear this, please accept my sincere apologies for the delay in receiving your delivery and for any inconvenience caused. I have checked your account and can confirm your delivery has now been made.

Kind Regards
13-Dec-2018 Kerosene order
Great service Thank you !
13-Dec-2018 Kerosene order
Cheapest price on the day, easy to transact with and heating oil was delivered as expected. Thank you for your feedback :)
13-Dec-2018 Kerosene order
Such an easy purchase! Never used Heating Oil before, and rang customer services with a question - no waiting on the line for ages and question answered immediately with courtesy. The price was less than other companies, and delivered in 2 days! Will definitely use again. Thank you for your great feedback !
12-Dec-2018 Kerosene order
The oil arrived well within the predicted timeline and the driver was able to fill the tank by a separate fill point even though we couldn't open the lock. Thank you for your feedback.
12-Dec-2018 Kerosene order
I received the order yesterday (Tuesday), the last day originally indicated.
However I had a message on my mobile on Thurday last week saying it would be delivered last Friday. At the very end of Friday I had a call from Certas Energy to say the deliverywould pot actu
I received the order yesterday (Tuesday), the last day originally indicated.
However I had a message on my mobile on Thurday last week saying it would be delivered last Friday. At the very end of Friday I had a call from Certas Energy to say the deliverywould pot actually be made until Monday or Tuesday and promising another message at the start of the week. This message did not come until sometime Tuesday morning.
I therefore found that I was confined to home for Friday, Monday and Tuesday, so the failure of the Friday delivery turned out to be pretty inconvenient!
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Thank you for your feedback, please accept my sincere apologies for they lack of communication regarding your delivery date.

Kind Regards
11-Dec-2018 Kerosene order
Ordered, delivered,so simple, no telephone bartering for a price, Thank you for your feedback.
11-Dec-2018 Kerosene order
Shockingly bad, will never use them again. Really sorry to hear this, if you email some more detail to Customer.Relations@Certasenergy.co.uk we can try get this resolved for you.

Kind Regards
11-Dec-2018 Kerosene order
Communication regarding delivery could have been better Really sorry to hear the communication wasn't great during your delivery, please accept my sincere apologies for this.

Kind Regards
11-Dec-2018 Kerosene order
Excellent service!..... Competitive price and NO service charge unlike another well known online Boiler oil supplier! Thank you very much for your feedback :)
10-Dec-2018 Kerosene order
Best price I could find online and fast delivery too. What more could you ask for really? Thank you for your great feedback :)
10-Dec-2018 Kerosene order
I asked to be telephoned the day before you delivered, so the back gate could be unlocked, this did not happen, he just turned up.
It was fortunate that my wife was in so that we could take delivery of the oil.
Please accept my sincere apologies for not receiving notification regarding your delivery, i have requested your account to be updated for any future deliveries.

Kind Regards
10-Dec-2018 Kerosene order
they were late in delivery but the price was good and the delivery driver was swift and polite Thank you for your feedback.
09-Dec-2018 Kerosene order
Ordered online. Website told me my payment had not gone through but then received confirmation of order email. Very contradictory. Waited eight days and then contacted company to find out a delivery date. Woman who answered phone was very abrupt and unhelpful. Said she was o
Ordered online. Website told me my payment had not gone through but then received confirmation of order email. Very contradictory. Waited eight days and then contacted company to find out a delivery date. Woman who answered phone was very abrupt and unhelpful. Said she was only in "sales" and going home at 2.30pm. Asked if there was anyone else there that could phone me back after 2.30pm to confirm delivery date. Women very rude so asked if a manager could phone me back. Later that day a very apologetic polite man phoned me back and answered my query. Then got e-mail and text notification concerning delivery times. Great! Don't understand why woman from "sales" could not have had same attitude as man who phoned me back later in the day. Not sure I'll use them again.
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Please accept my sincere apologies for the service you have received, i can confirm one of our Sales Managers will be giving you a call.

Kind Regards
09-Dec-2018 Kerosene order
Delivered on time without problem. A good price. Payment more straightforward than in the past. Thank you for your feedback.
08-Dec-2018 Kerosene order
Best value for money Thank you :)
08-Dec-2018 Kerosene order
Quicker delivery than stated at a good price Thank you for your feedback.
08-Dec-2018 Kerosene order
Very good Thank you :)
08-Dec-2018 Kerosene order
Quick and easy and cheaper than the rest. Delivered early too! Thank you for your feedback.
08-Dec-2018 Kerosene order
Fast delivery,friendly and helpful drivers and best prices.What more could anyone want! Thank you for your great feedback !
08-Dec-2018 Premium order
A1 :)
07-Dec-2018 Kerosene order
Great service - delivered on the 5th day and will order again Thank you for your feedback :)
07-Dec-2018 Kerosene order
Very good service
The price was brilliant
Would recommend to others
Thank you :)
07-Dec-2018 Kerosene order
Very easy and competitive. Delivered without fuss on the day and at the time they said. Thank you for your feedback.
07-Dec-2018 Kerosene order
As a oil user the most important part is the price you have to pay and Heating Oil was the best around Thank you :)
07-Dec-2018 Kerosene order
The ordering system was easy,the price competitive & despite not paying for fast delivery the oil arrived within five days.
I’m delighted with this company & will certainly use them again.
No Comment
07-Dec-2018 Kerosene order
Very good service. Web site had a wobbly during confirming payment but staff once I phoned them were very helpful. Delivery was earlier than I had been told to expect by a few days. No Comment
07-Dec-2018 Premium order
Good communication good price and really pleasant delivery driver Thank you for your feedback :)
07-Dec-2018 Kerosene order
Just one phonecall. Thank you for your feedback.
07-Dec-2018 Kerosene order
The only gripe we had is you couldn’t give us a estimated time of arrival waiting in all day!! Arrived at 3.45 if you had said pm the whole day wasted Thank you for your feedback, unfortunately at the moment we are unable to provide time details for deliveries, this is something we will hopefully bring in soon. However please accept my sincere apologies the the inconvenience caused.

Kind Regards
07-Dec-2018 Kerosene order
Very disappointing. I paid extra for a faster delivery and it came after 6 days so ended up being standard service.. when I queried a refund for the fast delivery they told me that they don't hold details of the delivery status so could not refund the difference. Thank you for your feedback, i can assure you someone will be in contact with you regarding this.

Kind Regards
06-Dec-2018 Kerosene order
Prompt delivery, friendly driver.
Overall excellent service
Thank you for your great feedback :)
06-Dec-2018 Kerosene order
Ordered via app, error message told me the payment had gone through but not the order!! Had to phone them, was told to expect oil in a couple of days, on Thursday. Oil did not arrive so had to phone again, was informed that previous information was incorrect and oil would
Ordered via app, error message told me the payment had gone through but not the order!! Had to phone them, was told to expect oil in a couple of days, on Thursday. Oil did not arrive so had to phone again, was informed that previous information was incorrect and oil would not arrive until Monday. Oil did arrive and delivery was excellent, must have been very early as woke up to find delivery note. Delivery driver very quiet so 5 stars for him but only a generous 3 for the rest. Have used before and had no problems, will not use app again will just phone in future.
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Thank you for your kind comments regarding our driver. Please accept my sincere apologies for the issues you suffered when using our app i will be sure to pass these over to the relevant department.

Kind Regards
06-Dec-2018 Kerosene order
Received a courtesy telephone call day before oil was to be delivered, saying what time I could expect the delivery. It was delivered within the time frame given - very satisfied with the whole service. Thank you for your great feedback !
06-Dec-2018 Kerosene order
Oil appeared as if by magic. Thank you for your feedback !
06-Dec-2018 Kerosene order
Great prompt service hassle free and best price. Thank you :)
06-Dec-2018 Premium order
The website is easy to navigate. The delivery is quick and done with little fuss and if there are any queries or problems, the staff are very friendly and helpful. Thank you for your great feedback :)
05-Dec-2018 Kerosene order
They didn't notify me when they were coming to deliver. I have yet to hear about the refund for the small amount of oil that wouldn't fit in my tank. Thank you for your feedback, i can see from your account we sent you a text notification on 29/11/2018 advising of your delivery, apologies if you never received this.

Kind Regards
03-Dec-2018 Kerosene order
Excellent order one morning delivered in the afternoon. I was lucky tanker had some left over so dropped it into my place on his way back to yard. Thank you very much. Excellent price as well (in comparison that is) Thank you very much for your great feedback :)
03-Dec-2018 Kerosene order
great price and great service Thank you !
03-Dec-2018 Kerosene order
I have put 5 Stars up because I ordered the fuel 2 days before and 2 days later it turned up and the driver very good and he made a new friend my dog (Boarder Collie) and he helped me out to getting the pipe into the tank Thank you very much for your great feedback :)
03-Dec-2018 Kerosene order
On time. Courteous staff to talk to Thank you :)
03-Dec-2018 Premium order
Oil was delivered within the 6-10 window. Excellent service! Thank you for your feedback.
03-Dec-2018 Premium order
Straightforward no fuss transaction, good price, with text info on when delivery expected. Thank you for your feedback !
03-Dec-2018 Kerosene order
I had problems with the website when making payment. I was directed to call a telephone number to confirm payment which I did. The customer service advisor advised me that my payment had gone through but I should call again if it didn't show up on my bank account within tw
I had problems with the website when making payment. I was directed to call a telephone number to confirm payment which I did. The customer service advisor advised me that my payment had gone through but I should call again if it didn't show up on my bank account within two days.

The payment is showing on my bank statement but I have yet to receive my oil delivery.
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Thank you for your feedback, please accept my sincere apologies for the payment confusion. I have checked your account and can confirm we have successfully completed your delivery.

Kind Regards
03-Dec-2018 Kerosene order
Easy to use prompt service. Delivery driver who was very polite Thank you :)
02-Dec-2018 Kerosene order
Very impressed with the speedy delivery & speedy, no quibble refund of money over-paid when I ordered more than I needed. Would definitely recommend. Thank you. Thank you very much for your feedback :)
02-Dec-2018 Kerosene order
Excellent service.arrived 2 days quicker and cheaper than the local oil consortium. Thank you very much for your feedback !
02-Dec-2018 Kerosene order
Speedy delivery and value price Thank you :)
02-Dec-2018 Kerosene order
Good service, arrived quickly, but asked for small tanker with order, large one came and caused a horrendous mess with my drive.No fault of driver, who was extremely helpful. Thank you for your feedback, please accept my sincere apologies for the incorrect tanker being sent. I will ensure your comments are passed on.

Kind Regards
02-Dec-2018 Kerosene order
Came when they said they would. Did what they said they would. Oil was cheaper than boiler juice. Would recommend Thank you for your feedback.
01-Dec-2018 Kerosene order
3 different times I was told my oil was going to delivered and it never turned up.
Paid extra to get it delivered 2-5 days it eventually took 8.
Would have been nice to have been phoned by customer service to say they were not able to make delivery, but nothing.
3 different times I was told my oil was going to delivered and it never turned up.
Paid extra to get it delivered 2-5 days it eventually took 8.
Would have been nice to have been phoned by customer service to say they were not able to make delivery, but nothing.
I was told they would ring me back with an update, but never happened.
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Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I can see unfortunately your delivery was delayed due to a vehicle breakdown. However i will pass your feedback on to the relevant department.

Once aga
Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I can see unfortunately your delivery was delayed due to a vehicle breakdown. However i will pass your feedback on to the relevant department.

Once again please accept my apologies for any inconvenience caused.


Kind Regards
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01-Dec-2018 Premium order
Good price and very helpful customer service when we had a problem with delivery. Took one star off due to no notification of actual delivery day - nearly missed it. Had problem with actual delivery firm misreading order and not bringing enough oil, but all sorted by next mo
Good price and very helpful customer service when we had a problem with delivery. Took one star off due to no notification of actual delivery day - nearly missed it. Had problem with actual delivery firm misreading order and not bringing enough oil, but all sorted by next morning. HeatingOil.co.uk very helpful in sorting out.
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Thank you for your feedback.
01-Dec-2018 Kerosene order
Still not had my oil delivered, the expected date has been missed, I have phoned customer services 6 times in 3 days with a different story every time and numerous promises of returned calls which have never happend, I have still not had my delivery and have no confidence or
Still not had my oil delivered, the expected date has been missed, I have phoned customer services 6 times in 3 days with a different story every time and numerous promises of returned calls which have never happend, I have still not had my delivery and have no confidence or confirmation when this will actually arrive.
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Thank you for your feedback, i am aware one of my colleges left you a message yesterday after we received your email hopefully this has now been resolved for you.

Kind Regards
01-Dec-2018 Kerosene order
Brilliant service, I ordered my oil and it said within 7days delivery, had a message the next day to say it will be delivered the following day. Wasn’t sure exactly how much oil I need so guestimated. I ordered 1100l but my tank only took 980l. Couple of days later I had the
Brilliant service, I ordered my oil and it said within 7days delivery, had a message the next day to say it will be delivered the following day. Wasn’t sure exactly how much oil I need so guestimated. I ordered 1100l but my tank only took 980l. Couple of days later I had the difference refunded back to me.

Very happy with the service, it was easy and stress free
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Thank you for your great feedback!
01-Dec-2018 Kerosene order
No hassle so 5* service.
Thankyou
Thank you for your feedback :)
30-Nov-2018 Kerosene order
Great price,, Delivered on time by a courteous driver. Thank you very much :)
30-Nov-2018 Kerosene order
On line ordering easy - delivery as advised - pleasant driver. Thank you for your feedback :)
30-Nov-2018 Kerosene order
Excellent service and earlier than expected delivery!! Plus no service charge!! No Comment
30-Nov-2018 Kerosene order
I was really happy with the help I got as I could not do the order on line, but then it all seemed to go down hill as they took the money out of my bank twice putting me over drawn so had to chace this up and then i got another deliver of all turn up so had to turn the drive
I was really happy with the help I got as I could not do the order on line, but then it all seemed to go down hill as they took the money out of my bank twice putting me over drawn so had to chace this up and then i got another deliver of all turn up so had to turn the driver away.
Read more
Thank you for your feedback, please accept my sincere apologies for this error and for the inconvenience this may have caused.

Kind Regards
30-Nov-2018 Kerosene order
Very quick service, no hassle. Thank you :)
29-Nov-2018 Kerosene order
delivery within promised time...easy to use Thank you :)
29-Nov-2018 Kerosene order
Competitively priced and good customer services Thank you :)
29-Nov-2018 Kerosene order
Coped well with my limited and very narrow access. Advised on preparing the oil tank for inspection.
Prompt service.
Thank you for your feedback :)
29-Nov-2018 Kerosene order
Never again. Rather pay the £2.99 with Boilerjuice. I had to ring them over a week later. They claimed my order wasn't even processed. I said my card was charged and the assured it was being delivered the following day. 2 days in a row no delivery. Chap on the other end said
Never again. Rather pay the £2.99 with Boilerjuice. I had to ring them over a week later. They claimed my order wasn't even processed. I said my card was charged and the assured it was being delivered the following day. 2 days in a row no delivery. Chap on the other end said it was Certas who would deliver. So day 3 waiting game. What a farce. Even if its delivered today...nightmare company. Hardly ever had issues with Boilerjuice. Ugh!
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Thank you for your feedback and thank you for taking the time to speak with me today.

Kind Regards
28-Nov-2018 Premium order
No problem at all No Comment
28-Nov-2018 Kerosene order
The actual delivery was great and everything was left as it should be. My only criticism was the lack of communication. Upon ordering I received an w mail to tell me delivery would be 2-5 days, then nothing. I e mailed to ask when the delivery would be and got no reply other
The actual delivery was great and everything was left as it should be. My only criticism was the lack of communication. Upon ordering I received an w mail to tell me delivery would be 2-5 days, then nothing. I e mailed to ask when the delivery would be and got no reply other than an e mail to tell me I would get a reply and eventually I had to ring and ask 4 days after placing my order. Just a text or e mail to let me know when,would have been good. I did put this as my feedback last time but things have not improved in this area.
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Thank you for your feedback, please accept my sincere apologies for the lack of communication around your delivery. I will ensure this is passed on to the relevant department.

Kind Regards
28-Nov-2018 Kerosene order
Easy ordering process and delivered on time Thank you for your feedback.
27-Nov-2018 Kerosene order
Good price and service Thank you for your feedback.
27-Nov-2018 Kerosene order
Paid extra for a 2-5 day delivery - told it would arrive latest four days arrived on the 5th. (Ordered Saturday am arrived Friday mid morning) Thank you for your feedback, i can see we delivered within our 2-5 day delivery window. Sorry we couldn't get this to you any sooner.

Kind Regards
26-Nov-2018 Kerosene order
They gave me the best price, the on-line order process was quite easy to follow and delivery was within 5 days of order Thank you for your great feedback :)
26-Nov-2018 Kerosene order
The website had problems processing card payment. Did it twice. Didn’t know if it went through. So had to ring up. He wanted to make me do it again but I checked my bank and payment had gone through!
Didn’t hear anything about delivery until the driver rang outside the
The website had problems processing card payment. Did it twice. Didn’t know if it went through. So had to ring up. He wanted to make me do it again but I checked my bank and payment had gone through!
Didn’t hear anything about delivery until the driver rang outside the house! Even thou I said give us a ring before, which I suppose u did, only 1 minute before!
Poor driver came in the dark, we never had a lorry turn up here in the dark in the small country lanes! Poor driver had a difficult time getting in and out with s six wheeler!
Then when the oil was put in the tank, the tap leaked, and so had oil coming out all over the top of the tank! I’m paying for that I said to the driver!! Can u get it in the tank! But it was a broken tap leaking, so a few litres went outside the tank! Poor especially as I had to clean up the mess the next day in day light. And kersone does smell and horrid stuff, so no excuse for a broken tap on the lorry hose surely?!
Then the lorry had to reverse down the lane, damaging all the edges of the road as he went!
Yes two stars was generous as all yr competitors do it better with no problems! We know that as this is the first time we’ve used you in thirty years here!
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Thank you for your feedback, i can assure you someone will be in contact with you directly regarding this.

Kind Regards
25-Nov-2018 Kerosene order
I was a little disappointed that it took so long to deliverer when I paid for a quick delivery. Thank you for your feedback, please accept my sincere apologies for the delayed delivery. I will ensure this feedback is passed to the relevant department.

Kind Regards
24-Nov-2018 Kerosene order
On time and efficient Thank you :)
24-Nov-2018 Kerosene order
Easy-to-follow instructions made placing an order simple and quick to do. No problem, no fuss, and delivery when expected. Thank you for your great feedback :)
23-Nov-2018 Kerosene order
Best price on the day with no service charge, unlike some. Easy to order, delivery arrived within described time limit, brought by friendly tanker driver. First time user of Heating Oil but based on this, will certainly use again, as long as their price is competitive.. Thank you for your feedback !
22-Nov-2018 Kerosene order
Found these guys from a Google search and not only did they beat my current suppliers cost they also delivered much more quickly, excellent. Would definitely recommend and use again. Thank you! Thank you for your feedback.
22-Nov-2018 Kerosene order
The delivery was at a most suitable time and was quick and efficient. Thank you Thank you for your feedback :)
22-Nov-2018 Kerosene order
There was no communication about when my oil would be delivered. The tanker arrived at 6.30 am, pulled into mine and my neighbours courtyard activating all the security lighting and waking everyone up. If I'd be told delivery would be that early I could of warned my neighbou
There was no communication about when my oil would be delivered. The tanker arrived at 6.30 am, pulled into mine and my neighbours courtyard activating all the security lighting and waking everyone up. If I'd be told delivery would be that early I could of warned my neighbours and deactivated the lights.
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Thank you for your feedback, i have checked your account and can see a text notification was sent on 15/11/208 at 14:17 advising of delivery on 16/11/2018 unfortunately we are unable to provide times for delivery in case of any unexpected delays.Please accept my sincere apol
Thank you for your feedback, i have checked your account and can see a text notification was sent on 15/11/208 at 14:17 advising of delivery on 16/11/2018 unfortunately we are unable to provide times for delivery in case of any unexpected delays.Please accept my sincere apologies for any inconvenience caused.

Kind Regards
Read more
22-Nov-2018 Kerosene order
Excellent service delivered quickly Thank you :)
22-Nov-2018 Kerosene order
Very easy to order online and the cheapest quote by far. Received a text message the day before delivery (tick the box for notifications when ordering) Very pleasant delivery guy. Would use again. Thank you very much for your feedback :)
21-Nov-2018 Kerosene order
Good price, fast delivery and friendly delivery man No Comment
21-Nov-2018 Kerosene order
Prompt service. Delivered on time Thank you :)
20-Nov-2018 Premium order
Great service, got notice in advance of delivery as wanted to talk to driver as never had oil heating before. Driver was happy to talk me through how it all worked.
Price also good so would recommend
Thank you for your great feedback :)
20-Nov-2018 Kerosene order
Took my order over the phone as on line went wrong, still gave me the on line price. Oil came on the day expected. No trouble with delivery. Good service. Thank you very much for your feedback.
20-Nov-2018 Kerosene order
Delivered when you said you would. Driver closed the gate when leaving. All good. Thank you for your feedback :)
20-Nov-2018 Kerosene order
Deliver to the correct house. Put fuel in neighbors tank. Please accept my sincere apologies for this error and any inconvenience caused, i believe this has now been resolved however if we can be of any further assistance please email Customer.Relations@certasenergy.co.uk.

Kind Regards
20-Nov-2018 Premium order
Searched a lot of different suppliers for quotes. Heatingoil.co.uk was easily the cheapest. Delivered within the specified time period too. Thank for your great feedback !
20-Nov-2018 Kerosene order
Quick and cheap Thank you :)
19-Nov-2018 Kerosene order
Ordering process easy. Price competitive. Ordered on 2-5 day delivery and delivered on day 2. Thank you for your feedback :)
19-Nov-2018 Kerosene order
Simple to use and competitive ordering
system. Helpful customer services and
delivery made on day specified.
Thank you very much for your feedback.
18-Nov-2018 Kerosene order
They failed to deliver on the day promised despite them sending a text, my parents stayed in all day no deliver, apparently drive ran out of time ! It would have been nice to have had a call . Unable to get it delivered the next day either ! WIting now to see if they deliver
They failed to deliver on the day promised despite them sending a text, my parents stayed in all day no deliver, apparently drive ran out of time ! It would have been nice to have had a call . Unable to get it delivered the next day either ! WIting now to see if they deliver on the next date booked !
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Please accept my sincere apologies for the delayed delivery, i will ensure your feedback is passed to the relevant department.

Kind Regards
18-Nov-2018 Kerosene order
Prompt and efficient.Competitive price Thank you for your feedback !
18-Nov-2018 Kerosene order
Excellent service,ordered oil with 6+ days delivery slot and it's been delivered within 4 days 😊 Thank you for your feedback !
18-Nov-2018 Kerosene order
Great communication, good prices prompt delivery.
Simply excellent service !
Thank you for your great feedback :)
18-Nov-2018 Kerosene order
Good competitive price, delivered as promised. Good website experience Thank you for your feedback.
17-Nov-2018 Kerosene order
First class service, was told when delivery would be,delivery driver plesent, and most emportant cheapest price. Thank you for your great feedback !
17-Nov-2018 Kerosene order
Very straightforward from ordering online to delivery! Thank you for your feedback !
16-Nov-2018 Kerosene order
yes and thank you for charging a fair price Thank you for your feedback.
16-Nov-2018 Kerosene order
Very accessible website and prompt service. Thank you very much :)
16-Nov-2018 Kerosene order
Great price..... delivered on time with no fuss. Thank you :)
15-Nov-2018 Kerosene order
Ordered 2-5 days and it turned up a week later, no call or warning. Please accept my sincere apologies for the delay in receiving your oil delivery.

Kind Regards
14-Nov-2018 Kerosene order
For some reason they didn't communicate with me I had to keep phoning the company to ask why my oil was rescheduled for the fourth time and took 2 weeks instead of what they said would be between 2 and 5 days.
The staff where very helpful but there was a lot of errors w
For some reason they didn't communicate with me I had to keep phoning the company to ask why my oil was rescheduled for the fourth time and took 2 weeks instead of what they said would be between 2 and 5 days.
The staff where very helpful but there was a lot of errors which caused my delivery I was very cold and used a lot of electricity on heaters whilst waiting.
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Please accept my sincere apologies for the lack of communication, i will ensure to feed your comments back to the relevant department.

Kind Regards
Certas Energy
13-Nov-2018 Kerosene order
Didn't get my delivery, and struggled getting anyone to speak to about a refund. Thank you for your feedback, i can confirm someone will be in contact with you regarding this.

Kind Regards
13-Nov-2018 Kerosene order
Called on delivery day to say ‘won’t be able to deliver tomorrow’... I explained delivery day was today not tomorrow so when would they plan on delivering and called unable to give me a date. Disappointing. Thank you for your feedback, please accept my sincere apologies for the delayed delivery and any inconvenience caused.

Kind Regards
12-Nov-2018 Kerosene order
Easy to order , quick to deliver. I used to wait 3 weeks for deliver . Happy with their service Thank you for your great feedback !
12-Nov-2018 Kerosene order
Speedy delivery. Friendly driver.. Will definitely order again. Many thanks Thank you very much for your feedback.
12-Nov-2018 Kerosene order
Y es depending on price Thank you for your feedback.
12-Nov-2018 Kerosene order
The fuel arrived in good time. Thanks Thank you for your feedback.
12-Nov-2018 Kerosene order
Good service and competitive prices will use again Thank you for your great feedback !
11-Nov-2018 Kerosene order
All done while I was out shopping. I would definitely order again Perfect. Thank you for your feedback :)
11-Nov-2018 Kerosene order
Arrived in good time received a call first as requested very pleasant drive would use again. Thank you for your feedback :)
11-Nov-2018 Kerosene order
I was charged twice for my order, very slow to process refund, no offer of any redress to compensate. then when they called to advise the deliveey would be made the next day it didnt arrive. still no oil. I can confirm someone will be in contact with you regarding your feedback.

Kind Regards
11-Nov-2018 Kerosene order
Website easy to use.
Price was £10 cheaper than Boilerjuice.
Oil delivered promptly.
Delivery guy phoned to check which house (excellent - others have filled up neighbour's tank in the past)
Lose one star for not allowing Paypal
Thank you for your feedback, i will ensure this is passed on.

Kind Regards
11-Nov-2018 Kerosene order
Excellent easy to use prompt and very pleased No Comment
10-Nov-2018 Kerosene order
perfect delivered on time, the only bad point is that after it was delivered you send an email stating the price per litre had gone down, why? do that insulting that you should sell me 500 l @ 0.53 pr litre only to offer me after delivery the same oil for 0.50 per litre. if
perfect delivered on time, the only bad point is that after it was delivered you send an email stating the price per litre had gone down, why? do that insulting that you should sell me 500 l @ 0.53 pr litre only to offer me after delivery the same oil for 0.50 per litre. if you want customers to return don't do this
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Thank you for your feedback. please can email me all the details regarding this to Customer.Relations@certasenergy.co.uk in order for us to look in to this.

Kind Regards
10-Nov-2018 Kerosene order
Arrived just two days after ordering. We weren't at home, but the driver found the tank and everything is fine. Thank you for your feedback.
08-Nov-2018 Premium order
came quickly Thank you :)
07-Nov-2018 Premium order
I ordered on Sunday and the oil was delivered within a few days without any problems. Would recommend! Thank you for your great feedback :)
05-Nov-2018 Kerosene order
OIL DELIVERED WHEN YOU NSAID MYOU WOULD, VERY GOOD SERVICE BY DELIVERY MAN. YES I WOULD USE AND RECCOMEND YOU AGAIN. Thank you for your great feedback !
22-Oct-2018 Kerosene order
Fast delivery ,good price Thank you for your feedback :)
20-Oct-2018 Kerosene order
Always really good service, easy to order online at a fair price per litre. Delivered as requested even if I'm not at home :) Thank you for your feedback :)
30-Sep-2018 Premium order
Cheapest and quickest. Thank you :)
22-Sep-2018 Premium order
A no fuss rapid service with notifications by text when order would be delivered Thank you very much for your feedback.
20-Sep-2018 Kerosene order
They have a competitive oil price and an easy way to order oil via the internet. No Comment
17-Sep-2018 Kerosene order
Yes Thank you :)
15-Sep-2018 Premium order
Good service and reliable Thank you for your feedback :)
13-Sep-2018 Kerosene order
Fast service, they call on the delivery day. I will order again. Recommend. Thank you for your feedback.
10-Sep-2018 Kerosene order
Oil was delivered within 4 days of me ordering Thank you for your feedback.
02-Sep-2018 Kerosene order
Delivered okay, no fuss, but still waiting for refund as paid for 1000litres and only room in tank for about 950 Thank you for your feedback, i can confirm someone will be in contact with you regarding this.

Kind Regards
01-Sep-2018 Kerosene order
Easy to order and prompt delivery. Thank you :)
28-Aug-2018 Premium order
did what it said on tin

happy
Thank you :)
28-Aug-2018 Kerosene order
Quick delivery at a competitive price. Good communication also. Highly recommended company. Thank you very much for your feedback
28-Aug-2018 Kerosene order
Best price. Interesting that the initial quote timed out after a relatively short time which initially irritated me... then the re-quote came in even lower! Thank you for your feedback.
22-Aug-2018 Kerosene order
Easy ordering and speedy delivery. Driver closed gate when leaving. All good! Thank you for your feedback.
21-Aug-2018 Kerosene order
Perfect in every way. Headline says it all. Thank you very much for your feedback :)
15-Aug-2018 Kerosene order
Good price, delivered quickly and good communication regarding delivery. Would recommend to others. Thank you very much for your feedback.
11-Aug-2018 Kerosene order
The cheapest I could find, trouble free transaction Thank you for your feedback.
11-Aug-2018 Kerosene order
As normal, excellent service at an affordable price, highly recommended! Thank you for your feedback.
10-Aug-2018 Kerosene order
Would definitely recommend, prompt service Thank you :)
28-Jul-2018 Kerosene order
Easy to obtain a quote which was the most competitive. Delivery time was quick and details of delivery day communicated clearly. Delivery driver polite and efficient. Thank you for your feedback :)
12-Jul-2018 Kerosene order
Ordered oil and got i delivered over night, excellent service! Thank you for your feedback :)
18-Jun-2018 Premium order
Good Thank you !
25-Apr-2018 Kerosene order
The service is good. Not had any issues to speak of. Always delivered on time & gets on with the job.
Much more expensive than the last 2 years though.
Thank you for your feedback.

Kind Regards
Certas Energy
20-Apr-2018 Kerosene order
prompt delivery Thank you for your feedback :)
16-Apr-2018 Kerosene order
Two phone calls said that it would be delivered on Friday 7 Apr but it did not arrive. The next phone call said it would arrive on Wed 11Apr but this was cancelled that afternoon. Later phone call said it would be delivered next day( 12 Apr). It was in afternoon in my ab
Two phone calls said that it would be delivered on Friday 7 Apr but it did not arrive. The next phone call said it would arrive on Wed 11Apr but this was cancelled that afternoon. Later phone call said it would be delivered next day( 12 Apr). It was in afternoon in my absence for medical appt. Delivery driver did a good job delivering the oil in my absence.
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Thank you for your feedback, please accept my sincere apologies for the delay in receiving your delivery.

Kind Regards
16-Apr-2018 Kerosene order
Not received our oil order No Comment
13-Apr-2018 Kerosene order
Efficient service with contact 24 hours before delivery as requested. Thank you. Thank you for your feedback :)
12-Apr-2018 Premium order
Faster and reliable. Thank you for your feedback :)
10-Apr-2018 Kerosene order
Competitively priced, delivered within timeframe, telephoned on day of delivery and credited account re oil not taken by tank. Thank you for your feedback :)
10-Apr-2018 Kerosene order
I ordered oil on the Sunday and it was delivered on the Thursday morning very fast delivery Thank you for your feedback :)
09-Apr-2018 Premium order
service not terribly good. Paid extra for quicker delivery which
still took five days but they had already taken my money
No Comment
08-Apr-2018 Kerosene order
Slow delivery It's 10 days since the order was placed and there has been no delivery Thank you for your feedback, i can confirm i have requested one someone at our local depot to give you a call regarding your delivery.

Kind Regards
05-Apr-2018 Kerosene order
Very good service. Contacted them via email and they were very quick to respond. Very competitive price. Thank you for your feedback :)
02-Apr-2018 Kerosene order
To long a waiting time ,ordered on 23d march Promised delivery 2nd April Thank you for your feedback, please accept my sincere apologies for the delay in receiving your delivery.

Kind Regards
01-Apr-2018 Premium order
Excellent as always .. extremely competitive prices, prompt delivery, and a very easy to use website .. spot on Thank you for your feedback :)
31-Mar-2018 Kerosene order
Very poor, the office was aware their delivery driver had not made the delivery and had marked the file accordingly, but failed to contact the customer!!!
Apparently the driver could not locate the tank.

Ensure drivers make every effort to contact customers s
Very poor, the office was aware their delivery driver had not made the delivery and had marked the file accordingly, but failed to contact the customer!!!
Apparently the driver could not locate the tank.

Ensure drivers make every effort to contact customers should they, the driver, have difficulty locating the customers oil storage tank. If necessary leave a message on the customers phone answer machine, try knocking on customers or neighbours door if in difficulty.
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No Comment
31-Mar-2018 Kerosene order
We still haven't received any oil. No Comment
30-Mar-2018 Kerosene order
As normal, excellent service, wouldn't go anywhere else! No Comment
29-Mar-2018 Kerosene order
Easy to order-delivery made promptly-average price Thank you for your feedback :)
28-Mar-2018 Kerosene order
Terrible dates keep slipping, I will be using BoilerJuice next time No Comment
26-Mar-2018 Kerosene order
Great service and best quoted price at time of order. Thank you for your feedback :)
23-Mar-2018 Kerosene order
Terrible experience. No acknowledgement of the order. No date for delivery.Total lack of communication. Impossible to reach on the phone. No response to phone messages or emails. No Comment
23-Mar-2018 Kerosene order
The website failed to finish the first transaction I made. Then on the second attempt it said it had failed but then I had a confirmation via email. All a bit of a hastle..been fine since then though received my order in time stated and no issues. Thank you very much for your feedback.
23-Mar-2018 Kerosene order
The heating was purchased online following the week of bad snowy weather with a 6+ day delivery period. The oil arrived on the 7th working day and delivered by a very helpful driver. So a very good service all round. Thank you for your feedback :)
22-Mar-2018 Kerosene order
Order status on my account would be useful, phoning is a waste of time! I can confirm your delivery has been completed

Kind Regards
21-Mar-2018 Kerosene order
I have used heating oil twice and both times it was delivered on time and the cheapest on the web Thank you for your feedback :)
21-Mar-2018 Kerosene order
I ordered my oil 11 days ago-last friday you told me it would be delivered on Monday 19th march-it was'nt.
i am still waiting-i will not be purchasing from your Company again!
No Comment
20-Mar-2018 Kerosene order
You delivered, where the rest failed Thank you for your feedback :)
19-Mar-2018 Kerosene order
very well priced, and friendly driver Thank you for your feedback :)
18-Mar-2018 Kerosene order
I am still waiting for my heating oil Thank you for your feedback, i have checked your account and can see your delivery has been received.

Kind Regards
17-Mar-2018 Kerosene order
Still waiting for delivery but had an e-mail 3 days ago to rate the service. It is now Saturday 16 days after ordering was told on Monday we were priority as we were on a 5-10 days delivery had a text on Thursday saying our oil was out for delivery on Friday and guess what i
Still waiting for delivery but had an e-mail 3 days ago to rate the service. It is now Saturday 16 days after ordering was told on Monday we were priority as we were on a 5-10 days delivery had a text on Thursday saying our oil was out for delivery on Friday and guess what it hasn't arrived some priority.
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No Comment
17-Mar-2018 Kerosene order
No hassle delivery. Thank you for your feedback.
16-Mar-2018 Premium order
Really impressed. I didn't think our oil tank was accessable but whilst I was out these guys still managed to deliver. Excellent service all round. Thank you for your feedback :)
13-Mar-2018 Kerosene order
Ordered oil on Sunday on a 2 to 5 day delivery, expecting to then by the Friday. Delay in delivery because of the snow, which i completely understand, but on the three occasions i rang customer services i found staff not very helpful and no-one could give me an indication wh
Ordered oil on Sunday on a 2 to 5 day delivery, expecting to then by the Friday. Delay in delivery because of the snow, which i completely understand, but on the three occasions i rang customer services i found staff not very helpful and no-one could give me an indication when delivery would be made. No communication from the company to provide a status update/ estimated delivery date etc. Would not rush to use again.
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No Comment
13-Mar-2018 Kerosene order
Excellent, helpful staff, quick delivery by an efficient driver. No Comment
13-Mar-2018 Kerosene order
Buying fuel is a deeply disjointed process. You place an order, pay, and wait, and wait, and wait. We had run-out of oil during the snow (my fault) and placed an order with HeatingOil.co.uk having had a terrible experience with Homefuels Direct previously. Fate intervened. A
Buying fuel is a deeply disjointed process. You place an order, pay, and wait, and wait, and wait. We had run-out of oil during the snow (my fault) and placed an order with HeatingOil.co.uk having had a terrible experience with Homefuels Direct previously. Fate intervened. A delivery driver knocked on our door asking for directions to our neighbour and in the dialogue that ensued my wife mentioned that we had run out of oil. The driver took the initiative to check the records, saw that we had already placed an order, called me to check whether he could deliver a part-load to get us up and running while he was there, and then later drove back to the depot, refilled, and drove back to fill us up. All because he cared that we were a family in a fairly rural destination, without fuel. Outstanding. Thank you.
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No Comment
13-Mar-2018 Kerosene order
Ordering and delivery and confirmation was very good
Phone call for delivery good but expected delivery am and had to wait in for delivery which came at 1.30
No Comment
13-Mar-2018 Kerosene order
ETA of oil delivery was 5 to 10 days, came within the early date. Text message day before delivery, price was good considering the cold weather. No Comment
13-Mar-2018 Kerosene order
Very good No Comment
12-Mar-2018 Kerosene order
We have used your company many times and everything from ordering and delivery always goes smoothly as expected. No Comment
12-Mar-2018 Kerosene order
Delivered earlier than expected No Comment
11-Mar-2018 Kerosene order
I accidentally ordered oil twice. I requested that you refund one payment (on your contact page on website and by email to your admin address), but have not heard from you. I appreciate that you may have been very busy in the cold snap but would appreciate some response from
I accidentally ordered oil twice. I requested that you refund one payment (on your contact page on website and by email to your admin address), but have not heard from you. I appreciate that you may have been very busy in the cold snap but would appreciate some response from you.
Paul Bunn
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No Comment
11-Mar-2018 Kerosene order
They only have one star because you can’t leave zero stars! They could improve their service by actually delivering the oil you order instead of cancelling the order the day after the delivery was due with an email stating that they could fit 1000 litres of oil into an empty
They only have one star because you can’t leave zero stars! They could improve their service by actually delivering the oil you order instead of cancelling the order the day after the delivery was due with an email stating that they could fit 1000 litres of oil into an empty 1900 litre tank, despite the fact I’d only ordered 500 litres! I was left with no heating thanks to this company. I will never use them again
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No Comment
10-Mar-2018 Kerosene order
Appreciating that we have recently had a lot of snow I spoke to customer services team twice last week as I had completely run out of oil and the family were freezing. Twice I was told that delivery would be in the next couple of days but still no delivery. Had a text to
Appreciating that we have recently had a lot of snow I spoke to customer services team twice last week as I had completely run out of oil and the family were freezing. Twice I was told that delivery would be in the next couple of days but still no delivery. Had a text today that delivery will be on Monday. Fingers crossed !
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No Comment
10-Mar-2018 Premium order
Excellent friendly service showing customer care during the recent difficult period. No Comment
10-Mar-2018 Kerosene order
Delivery was later than originally specified, but many roads were impassable due to snow for a few days in that time, so excusable. No Comment
10-Mar-2018 Kerosene order
Excellent service and cheapest at time of ordering. A careful and polite delivery driver got on with the delivery in horrible weather conditions. Only reason for not giving 5 stars is that we had no updates or information as to when delivery would take place - this was a pro
Excellent service and cheapest at time of ordering. A careful and polite delivery driver got on with the delivery in horrible weather conditions. Only reason for not giving 5 stars is that we had no updates or information as to when delivery would take place - this was a problem because it was so cold and we were running very low on fuel.
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No Comment
09-Mar-2018 Kerosene order
I am a regular customer and rate them highly. But our last delivery has still not arrived even though the driver sent an SMS 3 days ago that the oil would be delivered that day. Since then no oil and no update. Calling on their freefone number was a disaster.....holding on e
I am a regular customer and rate them highly. But our last delivery has still not arrived even though the driver sent an SMS 3 days ago that the oil would be delivered that day. Since then no oil and no update. Calling on their freefone number was a disaster.....holding on each occasion for over 10 minutes with nobody picking up. And today trying to submit by email ..........it also doesn't work.
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No Comment
08-Mar-2018 Kerosene order
Excellent! Next-but-one day delivery- Good price. Thanks No Comment
08-Mar-2018 Kerosene order
We ordered our oil and given a latest date for delivery. We ran out of oil so i 3bought some then phoned them to get an earlier delivery to be told due to the weather they couldn't promise. However on the saturday being the latest day they still havent delivered with no cont
We ordered our oil and given a latest date for delivery. We ran out of oil so i 3bought some then phoned them to get an earlier delivery to be told due to the weather they couldn't promise. However on the saturday being the latest day they still havent delivered with no contact from them to explain why,when the roads were all clear and confirming the delivery day by phone the day before it still has not arrived. Its 3 days later still not arrived. So we were told it will be delivered Saturday then told its on delivery for monday they forgot to say they ran out of kerosene saturday so so one is not being straight. Then after ordering a small lorry my oil turned up tuesday in a big lorry so couldnt deliver.
BYE AT YOUR PERIL. The fact i cant put my heating on as i want hot water they dont seem bothered about.
I will update this fiasco when oil arrives.
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No Comment
07-Mar-2018 Premium order
Delays due to snow as expecte and appreciated.
But something as important as heating/means to cook you would expect an email update as to when your oil will be delivered. ( it still hasn’t been delivered to this day..)
Had to phone up several times and was met with
Delays due to snow as expecte and appreciated.
But something as important as heating/means to cook you would expect an email update as to when your oil will be delivered. ( it still hasn’t been delivered to this day..)
Had to phone up several times and was met with impatient/uncaring responses.
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No Comment
05-Mar-2018 Kerosene order
11 days after my order and still not had my delivery. No Comment
05-Mar-2018 Premium order
Even though there were very adverse weather conditions, delivered on a Sunday, excellent service. No Comment
05-Mar-2018 Kerosene order
When paying for a 2-5 day delivery it should be delivered in that time! No Comment
05-Mar-2018 Kerosene order
My heating oil got delivered on Friday 2 nd March in heavy snow , the road conditions were really quite bad so I wasnt expecting it to arrive that day however I was very happy to receive my delivery as my tank was nearing on empty . Overall I’m very impressed with the servic
My heating oil got delivered on Friday 2 nd March in heavy snow , the road conditions were really quite bad so I wasnt expecting it to arrive that day however I was very happy to receive my delivery as my tank was nearing on empty . Overall I’m very impressed with the service I received .
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No Comment
05-Mar-2018 Kerosene order
Deliver when advised delivery will take place! And if delivery impossible that day, reschedule for the next day/original day. You tried to deliver the day before I was advised to expect the delivery, without any warning. I was out but could have been in if advised. Since t
Deliver when advised delivery will take place! And if delivery impossible that day, reschedule for the next day/original day. You tried to deliver the day before I was advised to expect the delivery, without any warning. I was out but could have been in if advised. Since then, it’s been almost a week and still no delivery, so I’m very cold.
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No Comment
05-Mar-2018 Kerosene order
As I haven't received my delivery since ordering on the 23rd Feb, I am unable to comment on my experience. However, I would give you more stars as past deliveries have been efficient, but as you have e-mailed me for my comments when the delivery hasn't even arrived, I have t
As I haven't received my delivery since ordering on the 23rd Feb, I am unable to comment on my experience. However, I would give you more stars as past deliveries have been efficient, but as you have e-mailed me for my comments when the delivery hasn't even arrived, I have to reduce the star rating for your insensitivity.
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No Comment
05-Mar-2018 Kerosene order
Fast,polite reasonably priced No Comment
05-Mar-2018 Kerosene order
I liked the fact that I could order online and that they texted me to let me know when they were coming. I would have given 5 stars but the man who delivered my oil today was a little grumpy and left my invoice on the steps of my property instead of handing it to me or putti
I liked the fact that I could order online and that they texted me to let me know when they were coming. I would have given 5 stars but the man who delivered my oil today was a little grumpy and left my invoice on the steps of my property instead of handing it to me or putting it in my letterbox.
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No Comment
04-Mar-2018 Premium order
still waiting for delivery, usually quicker than this, appreciate road conditions are poor but supplier usally used is only 12 miles away No Comment
03-Mar-2018 Kerosene order
Ordered oil on 21st February. Received text at 4.45am 2nd March to confirm delivery, absolutely thrilled. Rang at 1.20pm to confirm delivery still on schedule told we are the 17th delivery should be there anytime .... rang again at 3.30pm then told that you had run out of ti
Ordered oil on 21st February. Received text at 4.45am 2nd March to confirm delivery, absolutely thrilled. Rang at 1.20pm to confirm delivery still on schedule told we are the 17th delivery should be there anytime .... rang again at 3.30pm then told that you had run out of time to deliver. Received a call at 4.59pm to say you have no idea when we will now get our oil. We appreciate you cannot control the weather but having ordered you for over 2 years this is a really bad customer service. I asked for a call back and sent an email on 28th Feb no response. NOT good ((((( A very cold unhappy customer !!!
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No Comment
03-Mar-2018 Kerosene order
Excellent price and VERY prompt delivery. I was so impressed I was looking for where to leave a comment... No Comment
02-Mar-2018 Kerosene order
This is my second order and I can't find anyone cheaper and thy also deliver on time.Very good No Comment
01-Mar-2018 Kerosene order
They delivered on time No Comment
01-Mar-2018 Kerosene order
Paid for a 2-5 day service, didn’t happen even though I was told the oil was out for delivery on day 5! When I managed to get hold of someone, after the weekend, was told the tanker broke down!! No communication from you at all. Thank you for your feedback, please accept my apologies for the breakdown in communication and late delivery.

Kind Regards
01-Mar-2018 Kerosene order
Prompt delivery exactly when they advised they would. Didn't have to wait long between ordering and delivery Thank you for your feedback.
26-Feb-2018 Kerosene order
Best price and delivered on time. Excellent service. Thank you for your feedback.
25-Feb-2018 Kerosene order
Took a bit longer for the oil to arrive this time (just within the 10 day quote)but great service as always. No Comment
24-Feb-2018 Kerosene order
good service Thank you for your feedback.
24-Feb-2018 Kerosene order
Delivery on time good service all round Thank you for your feedback.
22-Feb-2018 Kerosene order
Best price for heating oil and fast on delivery, with in 5 days of ordering on standard delivery. Thank you for your feedback.
22-Feb-2018 Kerosene order
Delivered within the promised time, I like the call the previous day confirming delivery date. Price wise you were not the cheapest, I do make comparisons, but on this occasion decided to give you the order, but always quote the cheapest price to me or you may not get the o
Delivered within the promised time, I like the call the previous day confirming delivery date. Price wise you were not the cheapest, I do make comparisons, but on this occasion decided to give you the order, but always quote the cheapest price to me or you may not get the order.

many thanks
Steve Howell
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No Comment
22-Feb-2018 Kerosene order
Good service kept you informed No Comment
21-Feb-2018 Kerosene order
Unable to load oil because small split found on tank- very small, but the check was a good thing. Tried using the freephone number on email confirmation for refund, but they wouldn’t deal with it, nor would Personen other number given, but email quickly sorted it. No Comment
20-Feb-2018 Kerosene order
I have previously used boilerjuice, and although I've always been happy with the service, a friend recommended shopping around. This website was not only cheaper, but was delivered within two days on standard delivery! Will be using again. Thank you No Comment
19-Feb-2018 Kerosene order
The only thing I would say is it should be clearer that delivery days are working days. It said delivery would be take 2-5 days but it took 7days which caused a problem No Comment
18-Feb-2018 Kerosene order
Good communication all the way, advised of day of delivery in advance and received a text message when they were five miles away. No Comment
18-Feb-2018 Kerosene order
I was able to get my quote very easily and quickly, however once I placed my order, once I got to confirming it, the site said that it wasn't possible to confirm the order, but payment had been made and if I wanted to continue to "click here" - clicking it took me back to th
I was able to get my quote very easily and quickly, however once I placed my order, once I got to confirming it, the site said that it wasn't possible to confirm the order, but payment had been made and if I wanted to continue to "click here" - clicking it took me back to the home page. A conformation email came shortly afterwards. I phoned Heatingoil , but while the advisor was very helpful he wasn't able to tell me if the order had been placed or not, promising to phone back later, which he didn't. I phoned again the following day but was told " it looked like the order had been placed " but again couldn't say for sure. It was only the day after ( over 48 hrs from placing the order ) that they rang back to confirm the order had actually been placed.
The oil was then delivered 7 days after I placed the order when I'd clicked on the 2-5 day option - I presume this was because the order hadn't actually been placed until 48hrs after I'd placed it. As it was we had enough oil to last but it was getting down to the last few drops.
I will certainly use this site again but in my case there seemed to be a few problems with their site ( on that particular day at least )
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No Comment
17-Feb-2018 Premium order
I've had circa three deliveries per year for the last 4 years. Not had any complaints in the past and HeatinOil.co.uk is normally competitive on price. However on this occasion, very poor (particularly the customer service when there is an issue):
- Missed 2-5 day deliv
I've had circa three deliveries per year for the last 4 years. Not had any complaints in the past and HeatinOil.co.uk is normally competitive on price. However on this occasion, very poor (particularly the customer service when there is an issue):
- Missed 2-5 day delivery window by 2 days
- After two weeks, still haven't refunded the difference between the price paid for a 2-5 day delivery and the price for a 6 day + despite promises
- The contact us form on the website doesn't work in either Chrome or IE - you fill it in and it just sits there whirring.
- Can't contact them at the weekend as the office is closed - why not state the office opening hours on the contact us page of the website so as not to waste people's time calling the number and waiting 2 minutes to be told the office is closed???
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No Comment
16-Feb-2018 Kerosene order
Normal good and clean delivery within specified time. Only problem was placing my order on line and heating oil computer froze preventing the completion of the order on the Sunday. When I was able to complete the order on the following day the price per litre had increased
Normal good and clean delivery within specified time. Only problem was placing my order on line and heating oil computer froze preventing the completion of the order on the Sunday. When I was able to complete the order on the following day the price per litre had increased costing me an extra £20 !
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No Comment
16-Feb-2018 Kerosene order
Straightforward Thank you :)
16-Feb-2018 Kerosene order
I would never order from them again. I placed my order on the 6th of February the payment came out on the 7th, I had ordered for the 2-5 days delivery. The 13th of February still no delivery and I phone up to see where my order is, to be told that I wont get delivery till th
I would never order from them again. I placed my order on the 6th of February the payment came out on the 7th, I had ordered for the 2-5 days delivery. The 13th of February still no delivery and I phone up to see where my order is, to be told that I wont get delivery till the day after as they have had problems and even though they where out of the contracted time they did not feel they had done any wrong. I have been told I would get a 4p a litre discount but as yet I still have not got my refund and have no faith at all in the company.
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No Comment
15-Feb-2018 Kerosene order
Thought the service was excellent. One down side paid more for 2-5 working day delivery and had on day 5 which I have had the same experience with before. Would be nice to receive delivery in 2-3 days though. Thank you for your feedback.
14-Feb-2018 Kerosene order
This order took 6 days to arrive. There was no communication from the company about the delay, I had to phone 3 times to find out anything. No Comment
13-Feb-2018 Kerosene order
Ran out of oil so spoke to customer service who gave me a delivery date of Thursday 8th Feb. Confirmation email received on Wednesday 7th Feb confirming next day for delivery.Late afternoon on Thursday got an identical email confirming delivery for Friday 9th. I phoned custo
Ran out of oil so spoke to customer service who gave me a delivery date of Thursday 8th Feb. Confirmation email received on Wednesday 7th Feb confirming next day for delivery.Late afternoon on Thursday got an identical email confirming delivery for Friday 9th. I phoned customer service after receiving second email and was told the driver had tried to deliver that day but there was no access, I explained that we are open from 9am to 6pm every day so could they explain the no access excuse. I was promised that they would investigate my complaint and email me next day with reason but did not bother hence the 2 star review. I would still like to know why the driver did not deliver on the day indicated and confirmed.
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
12-Feb-2018 Kerosene order
Very competitive price and delivered within promised timescales. Did not need to see delivery driver - he took care of it all. And no fee for credit cards now!! Thank you for your feedback
12-Feb-2018 Kerosene order
Used for a few years now. Generally competitive price wise but last delivery (advertised as 2-5 days) actually took 7 days - no contact from company advising of delay. Unsure if I will use again. Thank you for your feedback, please accept my apologies for the late delivery.

Kind Regards
12-Feb-2018 Kerosene order
Really easy to order at competetive price and delivered earlier than listed, friendly driver too. Thank you Thank you for your feedback
09-Feb-2018 Kerosene order
Great Service. Oil turned up on the 3rd day which was great and also great price, very happy Thank you for your feedback :)
08-Feb-2018 Kerosene order
I ordered my oil with a delivery time of 2-5 days because my wife and I were going away. I rang up after 6 days to check to see where it was. I was told that the driver was off sick so could not be delivered. I had a phone call today, 9 days after my order, from the delivery
I ordered my oil with a delivery time of 2-5 days because my wife and I were going away. I rang up after 6 days to check to see where it was. I was told that the driver was off sick so could not be delivered. I had a phone call today, 9 days after my order, from the delivery driver saying he was at the house with the delivery.
I was just disappointed with the communication about the delivery.
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Thank you for your feedback, please accept my apologies for your delayed delivery.
Kind Regards 
08-Feb-2018 Kerosene order
Delivered on second attempt, did not notify me of the first failed attempt until I chased. Failure was due to wrong tanker picked. Thank you for your feedback, i will feed this back to the relevant department.
Please accept my apologies.
Kind Regards
07-Feb-2018 Kerosene order
Less expensive than the service I normally use, and delivered quicker, what's not to like Thank you for your feedback.
03-Feb-2018 Kerosene order
Hassle free, they gave me the best price without hassle. Genuinely would reccomend to anyone! Thank you for your feedback.
31-Jan-2018 Kerosene order
Great speed and price. App took money but I didn’t get a confirmation email and had to ring to make sure the booking had gone through hence 4 stars. Otherwise great! Thank you for your feedback.
28-Jan-2018 Kerosene order
Excellent service. Oil delivered next morning!
Easy to order on line.
Thank you for your comments :)
27-Jan-2018 Kerosene order
Good price and quick service with delivery in 3 days Thank you for your comments :)
26-Jan-2018 Kerosene order
Good price, and prompt delivery Thank you for your feedback :)
25-Jan-2018 Kerosene order
Failed to deliver and then asked for a further £360 to complete order. Still waiting for my refund. They blamed that they don’t have geographical coverage of Gloucestershire. Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
23-Jan-2018 Kerosene order
Easy to order on web site. Fast and efficient service and best price. Thank you :)
23-Jan-2018 Kerosene order
Fast & efficient, what more can one say. Thank you :)
20-Jan-2018 Kerosene order
Whilst the price was competitive, their “2-5 day” delivery took nearly 9 days in the end - no mention of it being “working days” and it took two chasing phone calls to confirm delivery date. It also turns out you can’t split any 500li orders as we’ve done with previous provi
Whilst the price was competitive, their “2-5 day” delivery took nearly 9 days in the end - no mention of it being “working days” and it took two chasing phone calls to confirm delivery date. It also turns out you can’t split any 500li orders as we’ve done with previous providers. Trying to increase the order to allow for that has been awkward too and now we’re waiting a further week or so for the next delivery. Disappointing!
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this.
20-Jan-2018 Kerosene order
I ordered on 10-Jan-18 at 12:20 pm for delivery in 2-5 days but advised oil was running low and asked for ASAP. This was clearly ignored and delivery was advised by text on 16-Jan-18 to be on 17-Jan-18. However, it did not arrive and was re-scheduled for 18-Jan-18 without ex
I ordered on 10-Jan-18 at 12:20 pm for delivery in 2-5 days but advised oil was running low and asked for ASAP. This was clearly ignored and delivery was advised by text on 16-Jan-18 to be on 17-Jan-18. However, it did not arrive and was re-scheduled for 18-Jan-18 without explanation. The tank ran dry late in 17-Jan-18 and I had to call out the engineer to clear the oil line before the boiler would fire. Not impressed.
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Thank you for your feedback, i can confirm someone will be in contact with you regarding this
18-Jan-2018 Premium order
Oil was ordered for delivery "within 2-5 days" time slot but was actually delivered just 24hours after the online order was placed No Comment
17-Jan-2018 Premium order
Good price, easy to order and fast delivery. Thank you :)

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