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Heatingoil.co.uk

73%

Of our customers give us good ratings

Heatingoil.co.uk
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446 reviews
Date Product Score Customer Comment Our Response
28-Mar-2020 Kerosene order
Excellent online service, quick and easy to use. Delivery came earlier than expected which was a bonus. Highly recommended and I will use them again. No Comment
28-Mar-2020 Kerosene order
Excellent service No Comment
27-Mar-2020 Kerosene order
Reasonable price, easy to order No Comment
27-Mar-2020 Kerosene order
On time. Friendly. Competitive... No Comment
27-Mar-2020 Kerosene order
Good, arrived promptly No Comment
27-Mar-2020 Kerosene order
Friendly, efficient delivery by your team. Thanks :) No Comment
27-Mar-2020 Kerosene order
Super easy system to order our home heating oil along with great price. Delivery was fantastic and super early. Will definitely be using heatingoil.co.uk from now on for our oil supplies. Thank you No Comment
26-Mar-2020 Premium order
Delivered by due date by an efficient and friendly tanker driver, who was careful negotiating long tight driveway -in and out- and unusually cheerful. I am very happy with the service provided by this company. No Comment
26-Mar-2020 Premium order
Great service and driver couldn't be more helpful No Comment
26-Mar-2020 Kerosene order
At least deliver the oil before asking for feedback! No Comment
25-Mar-2020 Kerosene order
The lad was very efficient in every way due to the circumstances of the Coronavirus No Comment
25-Mar-2020 Kerosene order
the price was great, but we had to wait 6 days instead of the 2-5 quoted when we ordered. Under the circumstances with the COVID19 virus, we are still happy. No Comment
25-Mar-2020 Kerosene order
Excellent online service as usual! No Comment
24-Mar-2020 Kerosene order
Oil not yet delivered. No Comment
24-Mar-2020 Kerosene order
Didn’t show up on the date sent to me, haven’t seen my oil yet? No Comment
23-Mar-2020 Kerosene order
Delivered quickly and on a Sunday morning guy was very efficient
However I did order a small tanker but you sent a big one he just managed to get between the gate posts and under the trees.
No Comment
23-Mar-2020 Kerosene order
Good price & Quick delivery. Very hapy with the service by the Heating oil. No Comment
23-Mar-2020 Kerosene order
Haven't received my oil yet. Dont get this poor service from boiler juice. No Comment
22-Mar-2020 Kerosene order
Good price shame wasn’t notified when to expect delivery when I payed and booked No Comment
22-Mar-2020 Kerosene order
Excellent service. On time. No fuss. Good price No Comment
21-Mar-2020 Kerosene order
no fuss ordering,no fuss delivery and good pricing couldn't ask for more. No Comment
21-Mar-2020 Kerosene order
Nothing to add. Would certainly recommend to others and will use again. No Comment
21-Mar-2020 Kerosene order
The website is poor. The order confirmation page has not been thought through. Needs attention. Delivery service good. No Comment
21-Mar-2020 Kerosene order
Quick efficient service from polite delivery driver. Next time I will request a call or text message to let me know day and approx time of delivery. No Comment
21-Mar-2020 Kerosene order
Best price, perfect service at all stages.. No Comment
20-Mar-2020 Kerosene order
Arrived after 8 days, had quoted 5-10. But was professional and friendly. No Comment
19-Mar-2020 Kerosene order
Good price at the time of order. Pity oil emulated a stone the day after tho' No Comment
19-Mar-2020 Kerosene order
Delivered on time by a friendly Driver No Comment
19-Mar-2020 Kerosene order
I ordered on day one and 2 days later the oil arrived with no fuss. Amazing service. Very happy No Comment
19-Mar-2020 Kerosene order
Bad service, due Tuesday and still not delivered, no call or call to say when due. When I called was hung up on once, second time they couldn't find anything about order so aid would call back and never did, third time was on hold for AGES to them be told,short staffed and d
Bad service, due Tuesday and still not delivered, no call or call to say when due. When I called was hung up on once, second time they couldn't find anything about order so aid would call back and never did, third time was on hold for AGES to them be told,short staffed and didn't know when would arrive. That I can understand due to what is happening but would have been nice to know and for them to understand that I have been out of oil for days (I normally keep am eye but our Watchman thingy has broken and I didn't know so looked like I had loads left) now and got a poorly daughter at home which they know and still can't say when I will get the oil I have paid for. I cannot afford to order from anywhere else as takes to long to get money back into my account.
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•Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
18-Mar-2020 Kerosene order
Very good price and quick delivery No Comment
18-Mar-2020 Kerosene order
Awful from start to finish . I have placed an order 6/3 delivery 5/10 days took the money but no delivery received . Chased and all I get is rude staff not helpful or passionate about the customer or there job . They said they tried to deliver yesterday but I was here all da
Awful from start to finish . I have placed an order 6/3 delivery 5/10 days took the money but no delivery received . Chased and all I get is rude staff not helpful or passionate about the customer or there job . They said they tried to deliver yesterday but I was here all day and have activating cctv and sensors and nothing came in or out my drive !! I have requested a refund and will never use such a unprofessional company
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No Comment
18-Mar-2020 Kerosene order
First class service,very satisfied. No Comment
17-Mar-2020 Kerosene order
as i payed for 500ltrs and only received 489 not very happy will be telling everbody i know about your service not at all impressed my tank could have taken another 200ltrs Good Afternoon Mr Cook - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
17-Mar-2020 Kerosene order
First time I used them they failed to deliver with no reason got full refund. Thought give them a second chance and guess what.....Failed to deliver after 5 days. said they cancelled due to incorrect address details????, did not phone. When I phoned was promised an urgent ca
First time I used them they failed to deliver with no reason got full refund. Thought give them a second chance and guess what.....Failed to deliver after 5 days. said they cancelled due to incorrect address details????, did not phone. When I phoned was promised an urgent call back DID NOT happen. Phoned again and was told will be delivered on Monday. it was.Will not use again. Need to keep customers informed.
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No Comment
17-Mar-2020 Kerosene order
Great price but lack of communication regarding delivery even though I had asked to be advised day before. No Comment
17-Mar-2020 Kerosene order
Excellent No Comment
17-Mar-2020 Kerosene order
Good communication fast delivery and the lowest price too! No Comment
17-Mar-2020 Kerosene order
Simple to order on line, driver arrived delivered oil, was very friendly, I now have plenty of oil. No Comment
16-Mar-2020 Kerosene order
I ordered heating oil on a 2-5 day delivery. By day 5 there was no delivery but when I called the office they explained there had been an unavoidable delay. True to their word the heating oil was delivered before 07:00 the next morning. Crisis averted 😀 No Comment
16-Mar-2020 Kerosene order
Absolutely appalling - no delivery in 10 days despite repeated calls, I advised the company I was without heating or hot water with children and would appreciate any help - absolutely none given. Driver couldn't find me so delivered my oil to someone else - if you want poor
Absolutely appalling - no delivery in 10 days despite repeated calls, I advised the company I was without heating or hot water with children and would appreciate any help - absolutely none given. Driver couldn't find me so delivered my oil to someone else - if you want poor service then use this company
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•Good Afternoon Mr WIlson - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
16-Mar-2020 Kerosene order
Great quick service No Comment
16-Mar-2020 Premium order
I have not yet received the oil. It was due on Saturday but I did not have a phone call either way. I am expecting a call today. I am out of oil now so could really do with the delivery urgently please Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
16-Mar-2020 Kerosene order
I was meant to receive the oil on Saturday I still haven’t received it. My oil is low so cannot put on the heating and there was no communication from yourselves to say I wouldn’t get delivery
•Good Afternoon- Thank you for your feedback, So sorry to hear this,please accept our sincere apologies . I have checked your Heating Oil account and can see your delivery has been made. However if you still require any assistance please do not hesitate to contact our Custom
•Good Afternoon- Thank you for your feedback, So sorry to hear this,please accept our sincere apologies . I have checked your Heating Oil account and can see your delivery has been made. However if you still require any assistance please do not hesitate to contact our Customer Relations team on Customer.Relations@certasenergy.co.uk. Kind Regards Certas Energy
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15-Mar-2020 Premium order
They did everything they promised on time and with a smile No Comment
14-Mar-2020 Kerosene order
Reliable and good value No Comment
14-Mar-2020 Kerosene order
Very good prices, ordered for delivery between 3-5 days and the oil was delivered less than 24 hours later! No Comment
14-Mar-2020 Kerosene order
The administration was poor.
The website initially said I had not paid, which I had. A phone conversation could not advise whether or not payment had been received. Email received later that day advising of purchase and payment.
Confirmation email gave time scale.
The administration was poor.
The website initially said I had not paid, which I had. A phone conversation could not advise whether or not payment had been received. Email received later that day advising of purchase and payment.
Confirmation email gave time scale. Having not heard by mid afternoon of the day before the end of the delivery window I phoned to confirm delivery was to be the following day. The operator could not tell me, or it felt like couldn't be bothered to tell me, whether delivery would be made the following day. He advised that I would receive a text between 4 and 5.30 to advise that delivery would be made the following day.
With no such text being received I phoned again the following morning to be told it was on its way, which it was.
Keen prices let down by substandard administration.
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No Comment
13-Mar-2020 Kerosene order
I ordered the Fuel at 9am Tuesday morning and paid additional for 3-5 days delivery, the fuel wasn't delivered until Wednesday of the following week !
I feel I could have chosen the lower price fuel for 6-? days so feel like I have been ripped off.
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
13-Mar-2020 Kerosene order
Everything went smoothly, starting with the cheapest price and finishing with delivery on time. They don’t charge a service charge so don’t get fooled by cheaper looking prices per litre. Check total cost. No Comment
13-Mar-2020 Kerosene order
Brilliant efficient service. No Comment
12-Mar-2020 Kerosene order
Very good was texted day before and then delivered by a very pleasant driver😀 No Comment
12-Mar-2020 Kerosene order
Appalling – Money was taken from my account, but no delivery! I therefore rang them and lo and behold, they are managed by Certas Energy. It transpired that though my account appeared on their system, the order had not, despite funds taken from my bank. Net upshot, delive
Appalling – Money was taken from my account, but no delivery! I therefore rang them and lo and behold, they are managed by Certas Energy. It transpired that though my account appeared on their system, the order had not, despite funds taken from my bank. Net upshot, delivery delayed, ran out of oil (would have been OK had delivery occured on time) and air entered my fuel line, requiring a call out to an engineer. Shoddy system. Use them at your peril!
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No Comment
12-Mar-2020 Kerosene order
Deliver when promised. Do not employ staff who put the phone down on customers. Keep customers informed of any service delays. In short, their service was appalling and I will not deal with them again. •Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
10-Mar-2020 Kerosene order
FAST DELIVERY WITH NO PROBLEMS. GOOD PRICE TOO No Comment
10-Mar-2020 Kerosene order
Prompt delivery competirtive price well satisfied No Comment
10-Mar-2020 Kerosene order
From ordering to delivery efficiently carried out No Comment
09-Mar-2020 Kerosene order
I paid extra for a 2-5 day delivery window. Now on day ten and still have no fuel. Nobody has rung me to explain to me why. So my wife rang to find out what's happening and when we are to expect it and tell call was answered by a very rude and contradicting man who didn't kn
I paid extra for a 2-5 day delivery window. Now on day ten and still have no fuel. Nobody has rung me to explain to me why. So my wife rang to find out what's happening and when we are to expect it and tell call was answered by a very rude and contradicting man who didn't know anything and was very rude and put the phone down on her. As I said we are still waiting for fuel and now have completely ran out with 2 young children in a very cold home still not knowing when we are getting our order. We are very very unhappy and won't be using you again
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No Comment
09-Mar-2020 Premium order
Not good.
Did not deliver when promised
No Comment
09-Mar-2020 Premium order
Straightforward, no fuss transaction as always, great price. No Comment
09-Mar-2020 Kerosene order
Delivered promptly and as scheduled. Competitive pricing. Would buy from them again No Comment
08-Mar-2020 Kerosene order
The price of the oil is very good but I was told that the oil would be delivered by Thursday or Friday and I'm still waiting I phoned up on Friday and was told it will be Tuesday or longer No Comment
08-Mar-2020 Kerosene order
Cheapest found and quick delivery. What’s not to like? No Comment
07-Mar-2020 Kerosene order
The site was super easy to use and the price was very competitive. The delivery was speedy, the lorry came when they said it would. I would definitely use this company again. No Comment
07-Mar-2020 Kerosene order
Paid for 2-5 day delivery,
This doesn’t include weekends which it didn’t state, and it was still a day late.
But it was still cheaper than most companies and the delivery driver was lovely.
Customer service isn’t very helpful but not too bad.
No Comment
06-Mar-2020 Kerosene order
Good price and prompt delivery. One minor gripe - did not text day before to advise delivery as had been requested in order. No Comment
06-Mar-2020 Premium order
Deliver on promised time Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
06-Mar-2020 Kerosene order
Efficient, thoughtful delivery No Comment
06-Mar-2020 Kerosene order
Placed order, good price, delivered,no problems No Comment
06-Mar-2020 Premium order
I only ordered oil through you because you said between 2-5 days but it was 6.5 days because once again something happened this time it was driver ran out of hour stay clear of this company go to BoilerJuice there more reliable Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
05-Mar-2020 Kerosene order
Provided the oil at the right price. It arrived on the last day of the 2-5 day delivery window but without warning when I had asked for advance notification.
However delivery was carried out satisfactorily by a friendly driver.
No Comment
04-Mar-2020 Premium order
Simple ordering system at great prices but no notification on the refund due as paid for 1200 litres and 1153 delivered. Hoping yo hear from them soon or see a credit on my credit card. No Comment
04-Mar-2020 Kerosene order
Very good fast Delivery No Comment
04-Mar-2020 Kerosene order
Good value, helpful staff in call centre No Comment
04-Mar-2020 Kerosene order
Excellent service, easy to order with a competitive price, delivered on date promised. Friendly helpful delivery driver. No Comment
04-Mar-2020 Kerosene order
very poor service very bad experience from 23/02/2020 lam still waiting for oil to be delivered to me paid in full no oil No Comment
04-Mar-2020 Kerosene order
Competitive prices, quick delivery, good communication. No Comment
03-Mar-2020 Kerosene order
easy to use site No Comment
03-Mar-2020 Kerosene order
Very pleased. No problems with ordering or delivery. Delivery driver was very pleasant. Thank you. No Comment
03-Mar-2020 Kerosene order
delivered within given time frame No Comment
03-Mar-2020 Kerosene order
overall good but once ordered I wasn’t able to request a call the day before delivery to ensure the tank was unlocked if I wasn’t going to be in. I also couldn’t add more to the order. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
03-Mar-2020 Kerosene order
very good, office and driver very polite No Comment
03-Mar-2020 Kerosene order
Good - I plan to use again No Comment
01-Mar-2020 Kerosene order
Great Service No Comment
29-Feb-2020 Kerosene order
They were the cheapest heating oil on comparison sites by quite a margin. Delivery said 5-10 days, it was delivered 7 days later & I had a courtesy call to say “delivery next day” the day before. Will definitely be getting a quote from them again when I need more oil. No Comment
28-Feb-2020 Kerosene order
Good oil price, oil arrived within the 2 to 5 day window. No Comment
28-Feb-2020 Premium order
Price good. Delivery on time No Comment
28-Feb-2020 Kerosene order
Arrived super quick and early in the morning delivery driver was polite and did exactly what I asked can’t fault the service No Comment
27-Feb-2020 Kerosene order
delivery was quick driver was very polite and helpfull No Comment
27-Feb-2020 Kerosene order
Haven't had oil yet and no communication from them. Emailed them too but they did not reply. No Comment
26-Feb-2020 Kerosene order
not really as we were unable to have the delivery because the driver thought the tank could possibly leak as the tank supports were biting into the plastic legs of the tank. The matter is being addressed. No Comment
26-Feb-2020 Kerosene order
If the price is good then buy it No Comment
26-Feb-2020 Premium order
Disappointing. Order placed for premium oil on a 2-5 day delivery specifically on a smaller tank due to limited access. Full size tanker turned up and couldn't make the delivery. No further contact received from the supplier so followed up on day 6. On my initial call to the
Disappointing. Order placed for premium oil on a 2-5 day delivery specifically on a smaller tank due to limited access. Full size tanker turned up and couldn't make the delivery. No further contact received from the supplier so followed up on day 6. On my initial call to the supplier they couldn't find my order as it was being handled by the Cheltenham office (delivery was for Cheshire) who then later called to confirm they can no longer make the delivery and have issued a refund! Very poor customer service as we wouldn't have known the order was cancelled otherwise.
Have now used another trusted supplier who can actually fulfil the order.
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•Good Morning Mr Lerwill - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
26-Feb-2020 Kerosene order
Had to ring several times as my delivery was late. Was promised a phone call back but none received. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
26-Feb-2020 Kerosene order
Brilliant!! No Comment
25-Feb-2020 Kerosene order
They delivered within the timeframe despite appalling weather and when I rang to ask about delivery they gave me a day and a time which they stuck to. I would certainly recommend them. No Comment
25-Feb-2020 Kerosene order
Awful service! Didn't deliver within the 2 to 5 days even thou I paid for it! Spoke to 4 different people no one got back to me I had to chase all the time. Finally got a delivery Saturday morning driver Mick was very good and redeemed them from a total washout! Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
25-Feb-2020 Kerosene order
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No Comment
25-Feb-2020 Kerosene order
Delivery, as always, on time, no problems, no fuss, just efficient. No Comment
25-Feb-2020 Kerosene order
Competitive price and delivered in reasonable timescale No Comment
25-Feb-2020 Kerosene order
Very efficient No Comment
24-Feb-2020 Kerosene order
Driver AB refused to deliver as ivy growing up the fence and strands on top of part of the tank. Also said no where to put his ladder - which is a downright lie as the tank has fence at one end and partition at the other. Took it upon himself to carry out a health & safety i
Driver AB refused to deliver as ivy growing up the fence and strands on top of part of the tank. Also said no where to put his ladder - which is a downright lie as the tank has fence at one end and partition at the other. Took it upon himself to carry out a health & safety inspection. You couldn't make it up! Failed to deliver, left me desperately short of oil, caused stress and added expense, still waiting for refund. Ordered from Goff which is what I should have done as never an issue with them. Terrible customer services too - still waiting for them to call back.
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No Comment
24-Feb-2020 Kerosene order
Excellent service No Comment
23-Feb-2020 Kerosene order
Excellent as always No Comment
23-Feb-2020 Kerosene order
Arrived on the promised day. Pleasant driver. Good price. Did not need to contact Heatingoil.co.uk office as everything worked fine. No Comment
23-Feb-2020 Kerosene order
Deliver on time Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
23-Feb-2020 Kerosene order
Oil arrived when promised. Excellent service will use again No Comment
22-Feb-2020 Premium order
Great service with helpful and friendly advice. Thanks! No Comment
22-Feb-2020 Kerosene order
The app doesn’t work so I had to use your website. Ordering was easy and you called the day before like I asked so I could make sure the tank was unlocked and I knew you was coming. If you’re prices stay good I will be using you again definitely. But you need to sort out you
The app doesn’t work so I had to use your website. Ordering was easy and you called the day before like I asked so I could make sure the tank was unlocked and I knew you was coming. If you’re prices stay good I will be using you again definitely. But you need to sort out your app.
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No Comment
22-Feb-2020 Kerosene order
I requested that a message was to be sent before delivery to ensure the padlock was unlocked but received none. Wasn’t aware of delivery until I got home the following Thursday after I had contacted the Wednesday to find out when delivery would be, no response to my email. Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
22-Feb-2020 Kerosene order
Good price and excellent delivery No Comment
21-Feb-2020 Kerosene order
very good service driver very polite and heating oil delivered in good time No Comment
21-Feb-2020 Kerosene order
Good prices & pretty quick delivery No Comment
20-Feb-2020 Kerosene order
Good No Comment
20-Feb-2020 Kerosene order
Oil delivered. Fine. I specifically asked for notice before delivery which wasn’t given - hence the lower score. No Comment
20-Feb-2020 Kerosene order
Easy peasy. •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Feb-2020 Kerosene order
you are the same as certas energy and I had a £40 voucher - I called and was told it would be taken off my bill - THEN CALLED BACK AND TOLD NO! So I had to pay full price as ordered online costing me £40 more .... I do have an open voucher to use the £40 on my next telephon
you are the same as certas energy and I had a £40 voucher - I called and was told it would be taken off my bill - THEN CALLED BACK AND TOLD NO! So I had to pay full price as ordered online costing me £40 more .... I do have an open voucher to use the £40 on my next telephone order (which will cost more anyway) but that won't be til Autumn 2020 - I wanted the discount now!
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No Comment
20-Feb-2020 Kerosene order
I paid for the 2-5 day service and the oil arrived after 11 days - not very impressed. Good Morning Mr Hughes - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
20-Feb-2020 Kerosene order
Terrible No Comment
19-Feb-2020 Kerosene order
Paid extra for early delivery, didn’t arrive til 8 days later, e mailed twice with no reply. Promised delivery Friday didn’t come til Tuesday, no communication no apology won’t be using this service again. Absolutely appalling. No Comment
19-Feb-2020 Kerosene order
Excellent service and very competitive price •Hi Mr Brown - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
18-Feb-2020 Kerosene order
Great service, competitively priced and hit the dates stated •Good Afternoon Mr Wright - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Feb-2020 Kerosene order
Still waiting for my delivery No Comment
17-Feb-2020 Kerosene order
Order oil 7 Feb on 2-5 day delivery, rang Friday 14th Feb to see what time delivery would be (5th day} to be told it will now be delivered Monday due to backlog why couldn't someone contact me you had my mobile and email address. I have 2 young children so need a delivery
Order oil 7 Feb on 2-5 day delivery, rang Friday 14th Feb to see what time delivery would be (5th day} to be told it will now be delivered Monday due to backlog why couldn't someone contact me you had my mobile and email address. I have 2 young children so need a delivery when advised.
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No Comment
16-Feb-2020 Kerosene order
Easy to use website makes quotation and ordering straightforward. They should be aware that the delivery charge differential between 2-5 days and over 6 days is not always abided by, my last order was placed on the 2-5 days price bit took 7 days so in effect I paid more than
Easy to use website makes quotation and ordering straightforward. They should be aware that the delivery charge differential between 2-5 days and over 6 days is not always abided by, my last order was placed on the 2-5 days price bit took 7 days so in effect I paid more than I should.
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No Comment
15-Feb-2020 Kerosene order
I usually use boilerjuice for ordering oil but somehow got put onto this firm. I've no idea why. I ordered oil for delivery 2-4 days ahead on the 4th of Feb and today, the 15th I still haven't had a delivery. After hanging on for half an hour I was told on Thursday that the
I usually use boilerjuice for ordering oil but somehow got put onto this firm. I've no idea why. I ordered oil for delivery 2-4 days ahead on the 4th of Feb and today, the 15th I still haven't had a delivery. After hanging on for half an hour I was told on Thursday that the tanker had broken down and delivery would be on Friday, but nothing, and here i am today freezing cold with no heating and still no sign of anybody. They have my phone no so could easily give me a call at least to let me know whats happening. The person I spoke to yesterday simply couldn't have cared less. I would have given no stars if the option was available.
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No Comment
15-Feb-2020 Kerosene order
No phone call before delivery on last day promised. Fortunately we were in and able to unlock tank compound.
Very pleasant, amiable driver left everything in order.
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
15-Feb-2020 Kerosene order
Good service.... Slight niggle is no phone call to notify me of delivery from supplier but other than that it was all good. No Comment
14-Feb-2020 Kerosene order
Quick and reliable service, when phoned to make an inquiry was dealt with in a professional manner. No Comment
14-Feb-2020 Kerosene order
Every thing went well, but nobody's perfect! •Good Afternoon Mr Cottee -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
14-Feb-2020 Kerosene order
Good price. Very fast delivery and very helpful driver. Thank you No Comment
14-Feb-2020 Kerosene order
Efficient and friendly service. •Good Afternoon Mr Buckley -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
13-Feb-2020 Kerosene order
My delivery driver was appalling rude and quite aggressive. Having a previously ordered through boiler juice I have never had an experience like this before. I have rung up and now the driver is banned from delivering so was resolved very well. No Comment
12-Feb-2020 Kerosene order
We have ordered from Heating Oil before and had no problems. We usually require a baby tanker or four-wheeler as our lane is narrow. I ordered 1000 litres on 30 January expecting 5-10days delivery. Had the text on Firay 8th saying it was due for delivery on 10th. 12th and st
We have ordered from Heating Oil before and had no problems. We usually require a baby tanker or four-wheeler as our lane is narrow. I ordered 1000 litres on 30 January expecting 5-10days delivery. Had the text on Firay 8th saying it was due for delivery on 10th. 12th and still no oil so I call the number on the text and after being put through to yet another number I disovered they no longer have a four-wheeler only 6 so cant deliver to our address. No call to tell me - just took our money and didn't bother telling us. They have advised they're going refund the amount paid but we now have a near empty tank and need to pay another supplier to deliver an emergency delivery. Fuming! Rubbish service... they apparently have problems if you order online (despite doing so for the past few years!).... Find another supplier!
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No Comment
12-Feb-2020 Kerosene order
Despite checking they had my details they failed to inform which day they were delivering fortunately due to the bad weather I was at home that day and had unlocked the tank. The driver was very polite and apologetic No Comment
12-Feb-2020 Kerosene order
I will never use this company again for my oil. On 2 occasion they have not delivered my oil on the days I have purchased. No call back from management. Operator who took my call found it amusing that I was angry and disappointed. Never will I use you again. No Comment
12-Feb-2020 Kerosene order
Disappointing! Sadly the oil didn’t arrive within the specified time of 2-5 days despite paying the extra for this time frame. I placed an order on the Sunday and by the Friday it still hadn’t arrived. I called heating oil to see where my delivery was and they said there had
Disappointing! Sadly the oil didn’t arrive within the specified time of 2-5 days despite paying the extra for this time frame. I placed an order on the Sunday and by the Friday it still hadn’t arrived. I called heating oil to see where my delivery was and they said there had been a problem but no one had called me to explain that my delivery wouldn’t be arriving. I was assured it would be delivered on Monday. This meant that I ran out of oil over the weekend and had to Call out my boiler company. The oil wasn’t delivered on the Monday either and again no one called. I spoke to someone on Tuesday morning and said I was very disappointed to have not been told it wouldn’t arrive on Monday and explained the situation. He said he would speak to his supervisor and get back to me but I heard nothing. The oil was delivered later that day but I didn’t hear back from Heating Oil and doubt I will now. Very disappointed with the level of customer service and frustrated that I had to spend money to get the boiler running again when it could have been avoided if it delivered within the time I had paid for!
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No Comment
11-Feb-2020 Kerosene order
Terrible told me there was a problem with my tank by letter couldn’t even knock on the door and tell me Knkw
Still waiting for a full refund one week later
Good Afternoon - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
11-Feb-2020 Premium order
Came when expected and at a good price •Good Morning Mr Pearcy - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
The service was the worst that l have experienced from any company.
l have lived in my home nearly 20 years and order heating oil on a regular basis and hardly every had a problem with any Oil heating company .
3 weeks ago l placed the order online and paid and wa
The service was the worst that l have experienced from any company.
l have lived in my home nearly 20 years and order heating oil on a regular basis and hardly every had a problem with any Oil heating company .
3 weeks ago l placed the order online and paid and was given a delivery date. 5 days after the day it was expected . i never heard anything..... l telephoned the company to find out what had happened to my order.
l was given many apologies( which quite frankly however polite and acceptable did not result in my receiving the Oil ordered ). l was told they would sort it out immediately and ring me back on 3 separate occasions NO ONE CALLED ME BACK.. its now 2 weeks since l placed the order . l telephoned again and asked to speak to a senior member of staff . l was told it was not possible,
. They would email someone in a com[plaints department and it would take between 24 to 48 hrs for a reply!!!.. In the meantime l ran out of oil and its winter and no one could be bothered to be responabile for their actions. Finally a supervisor called a day later and said sorry they don't have a vehicle that is suitable to make the delivery. This is after 3 weeks ago when placing the order l REQUESTED A SMALL TANKER
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•Good Morning Mr Taylor - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
Best price this week and so easy to order ,text to advise delivery as requested and delivery on time.Well done ! •Good Morning Mr Emms - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Premium order
Very good service •Good Morning Mr Tanner - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
After a few phone someone finally got back to me Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
11-Feb-2020 Kerosene order
The service was very good and competitive prices, the reason that I gave four stars and not five is that I marked the box for a telephone call prior to delivery which is an option when ordering online and that didn’t happen. •Good Morning Mr Cawkwell - Thank you for your lovely feedback. Kind Regards Certas Energy
11-Feb-2020 Kerosene order
Superfast delivery & best price No Comment
11-Feb-2020 Kerosene order
We purchased oil online on a Saturday morning as it said a 2-5 day service , however the site did not mention it meant working days , I did ring to discuss this issue only to be told it was working days , the guy said it was something they needed to look on the site as it’s
We purchased oil online on a Saturday morning as it said a 2-5 day service , however the site did not mention it meant working days , I did ring to discuss this issue only to be told it was working days , the guy said it was something they needed to look on the site as it’s obviously not very clear advertising, had to purchase oil from elsewhere cheaper and even next day service , the oil did turn up on the Friday 7 days after it was ordered , received email with the same advert asking to reorder with the same service , very misleading and won’t be using again
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No Comment
11-Feb-2020 Kerosene order
Easy site to navigate, clear info and accurate delivery timings. •Good Morning Mr Reid - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
Heating oil was ordered on the 31st Jan with a 2-5 day delivery window as it is needed asap. I left details for contact and how to reach the cottage etc. I haven't heard anything with regard to delivery and it's been 11 days so far...disappointed to say the least.
Still
Heating oil was ordered on the 31st Jan with a 2-5 day delivery window as it is needed asap. I left details for contact and how to reach the cottage etc. I haven't heard anything with regard to delivery and it's been 11 days so far...disappointed to say the least.
Still waiting to hear back with regard to when the delivery will be made.
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No Comment
10-Feb-2020 Kerosene order
This is my first time using HeatingOil.co.uk the customer service was great, delivery time was as quoted. •Good Morning Carol - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
I ordered my oil to arrive between 2-5 working days and it ended up being delivered on the 6th, so I may as well have chosen the 6+ delivery slot as that would have saved some money. No Comment
10-Feb-2020 Kerosene order
excellent service •Good Morning Mr Cooper -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
10-Feb-2020 Premium order
Excellent •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Feb-2020 Kerosene order
Hire people who can smile . Didn't deliver oil due to 1 tiny tiny issue which left my 4 kids freezing for another week until I could get some more. Not very nice people on the phone when asking about a refund. I will not be ordering from them again. No Comment
10-Feb-2020 Kerosene order
Was told 2-5 days for delivery and nearly two weeks later still waiting! After paying more for delivery. Was told they just didn’t have enough room •Good Morning Nicola So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
09-Feb-2020 Kerosene order
Best price. Good information online. Good communication. Delivery on time. •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Feb-2020 Kerosene order
Not counting the day on which the order was made, the delivery was left to the very last day of 2 -5 days' window, for which I paid extra . I also asked them to notify me of the delivery date which they did not do . No Comment
09-Feb-2020 Kerosene order
The first person I spoke to was rude and avoided all my questions by being rude and then the phone went dead!!
Rang back and a nice man explained everything and answered my questions!
No Comment
09-Feb-2020 Kerosene order
Service was ok but I did request a phone call before they delivered to make sure everywhere was open for them and that the dog was shut up also to make sure we where in but the neglected to do this luckily we were still home apart from that very quick and efficient No Comment
08-Feb-2020 Kerosene order
Good price and fast delivery No Comment
08-Feb-2020 Kerosene order
Very good reasonable price •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
I get good service at the Ashford depot and with the delivery
I t would be helpful to get delivery details by mail to plan as my tank is in my garage
No Comment
07-Feb-2020 Kerosene order
Didn’t have any problems what so ever,web site was easy to use.The company phoned me a day prior to delivery like i had asked them to.So a good company at really competitive prices.Will be using these again •Good Morning -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Delivery ahead of expected time driver very courteous price best at time No Comment
07-Feb-2020 Kerosene order
Mixed review, value for money is hard to beat, delivered within the time frame if you assume after 5 pm order means next day, where the service seriously lacks is any form of communication, no delivery date confirmation, chased several times by phone and email to no avail. I
Mixed review, value for money is hard to beat, delivered within the time frame if you assume after 5 pm order means next day, where the service seriously lacks is any form of communication, no delivery date confirmation, chased several times by phone and email to no avail. If your happy to leave access to you property oil tank open for a week as you will not know when they plan to deliver then you will be fine, if your like confirmation of a date then I would suggest go elsewhere, it will be more expensive but you will get a del date.
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Good Morning - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department.Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Good price, delivered on time •Good Morning Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
it says 3 to 5 days delivery, but took 8 days,and took 15mins to answer the phone.
you obviously have no intention delivering within 2 days,so why say it
No Comment
07-Feb-2020 Kerosene order
I was given a two to five day delivery notice after paying for 500 litres of oil.After I week no oil was delivered.It took two phone calls to prompt delivery which arrived on 8 day ,also I was promised a call back after 1 st enquiry,this call did not materialise. •Good Morning Mr Organ - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
07-Feb-2020 Kerosene order
Customer service were slow to respond to calls and did not reply to email query at all. Have been left without heating and hot water as I’m waiting for a refund due to non-delivery of order, so I can re-order oil. No Comment
06-Feb-2020 Kerosene order
Brilliant service Good Afternoon Eleanor - thank you for your feedback. Kind Regards Certas Energy
06-Feb-2020 Kerosene order
Your service is excellent in fact you always deliver earlier than expected so we cannot get it all in the tank!! No Comment
06-Feb-2020 Kerosene order
no No Comment
06-Feb-2020 Kerosene order
Much cheaper than Boiler Juice and arrived in two days! Fab service, thank you! •Good Afternoon Debbie - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Premium order
Prompt delivery would recommend No Comment
05-Feb-2020 Kerosene order
Easy to order online. Very prompt delivery by very pleasant driver •Good Afternoon Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Kerosene order
Fast and efficient delivery, having just moved into my current home with no oil and not the easiest of tanks to get to. Very helpful. •Good Afternoon Wendy - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Feb-2020 Premium order
Certas aggressive sales strategy is to refuse delivery, condem tank due to minor crack in top edge horn part of plastic tank which has been there for a few years, then try to sell new replacement plastic tank costing over £2k to install! Only just bought the house so can't a
Certas aggressive sales strategy is to refuse delivery, condem tank due to minor crack in top edge horn part of plastic tank which has been there for a few years, then try to sell new replacement plastic tank costing over £2k to install! Only just bought the house so can't afford such an expense. Certas say on their website the offer 12 month payment plan for cost of new tank but they refused this to us as well because we only had 3 months payment history with them and we needed minimum of 6 months. Company just out to rinse people of their cash and don't give a dam about actually helping people in difficult situations. They might work out slightly cheaper than other oil companies on price but I for one will never buy from them on principle alone now. Woeful company preying on people to exploit them for cash.
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•Good Afternoon - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
04-Feb-2020 Kerosene order
Delivered within the time frame (5-10 days), missed giving 5 stars as had no idea when oil was being delivered, usually get an email or text but this time nothing. Easy ordering process, clear website would recommend providing prices remain competitive. No Comment
04-Feb-2020 Kerosene order
Best prices and seamless service - always on time and in most cases, earlier than expected. Good Morning - Thank you for your feedback. Kind Regards Certas Energy
04-Feb-2020 Kerosene order
I decided to shop around as I usually use BoilerJuice but they seemed to be taking longer and longer to deliver the oil at the price I wanted. Value oils this time could do it for the same price but they could get it here within 5 days instead of 14........ so it was a far b
I decided to shop around as I usually use BoilerJuice but they seemed to be taking longer and longer to deliver the oil at the price I wanted. Value oils this time could do it for the same price but they could get it here within 5 days instead of 14........ so it was a far better choice. In fact the oil arrived on the 3rd working day which was amazing, as the other company would have cost me £35 more for a service that quick .....
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Good Morning Tracey - Thank you for your feedback. Kind Regards Certas Energy
04-Feb-2020 Kerosene order
Competitive price, prompt delivery, friendly driver. No Comment
03-Feb-2020 Kerosene order
Very good indeed Good Morning Mr Glover - Thank you for your feedback. Kind Regards Certas Energy
01-Feb-2020 Kerosene order
the price was good and they came within the time stated. No Comment
01-Feb-2020 Kerosene order
Paid for 3-5 day delivery as an extra payment and on 8th day delivered with no apology no customer service manager calling me back when the girl on phone said she would ask too after chasing my order and no refund of the extra I had paid to have the oil delivered in the 4-5
Paid for 3-5 day delivery as an extra payment and on 8th day delivered with no apology no customer service manager calling me back when the girl on phone said she would ask too after chasing my order and no refund of the extra I had paid to have the oil delivered in the 4-5 day period. We clearly stated on the delivery request limited access and four wheel lorry required yet they apparently did turn up on day 7 with wrong vehicle !!!!
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No Comment
01-Feb-2020 Kerosene order
Brilliant delivery time. Courteous delivery driver, nice chap. Good price. Good Morning Mr Hammond - Thank you for your feedback. Kind Regards Certas Energy
01-Feb-2020 Premium order
Great delivery. Rapid. No Comment
31-Jan-2020 Premium order
Easy to order, very competitive prices and delivered on time, thank you. Afternoon Sally - thank you for your feedback. Kind Regards Certas Energy
30-Jan-2020 Kerosene order
Will use again great service No Comment
26-Jan-2020 Kerosene order
Prompt and friendly service. No Comment
24-Jan-2020 Kerosene order
Easy to order and very pleasant and helpful delivery driver. Thank you. •Good Morning Anne -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
22-Jan-2020 Kerosene order
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message.
Ordered oil before Christmas, delivery driver felt tank wasn't of an acceptable condition so didn't deliver. Didn't hear anything more from Certas or Heatingoil.co.uk. Chased twice after Christmas using Heatingoil.co.uk website contact form, no response to either message. Phoned to request a refund. Advisor said there was a note to say tank is cracked. The tank is showing signs of wear and tear but not cracked. Advisor was surprised that I hadn't had any response and then proceeded to tell me all about the oil tanks that they can supply. Have had oil delivered from another company instead with no issue. Awaiting refund, no further communication as to whether this has been carried out.
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No Comment
22-Jan-2020 Kerosene order
Brilliant price, I opted for the 2-5 day delivery option,oil delivered on 4th day. Great service •Good Morning Zoe -Thank you for taking the time to leave your review. Kind Regards Certas Energy
21-Jan-2020 Kerosene order
Very good service. No Comment
20-Jan-2020 Kerosene order
Their oil was the cheapest we could find. Whenthe advised it was to be delivered on a certain date and they couldn't manage it after all they phoned to explain and apologise. Good customer service No Comment
18-Jan-2020 Kerosene order
Quick delivery. I over ordered slightly, and my money was refunded within a few days. Great service. Thank you. No Comment
18-Jan-2020 Kerosene order
Best price, easy quote and order. Delivered when promised. No Comment
17-Jan-2020 Kerosene order
Great, thank you. Arrived when they said they would. •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
17-Jan-2020 Kerosene order
Oil delivered within 48 hours No Comment
17-Jan-2020 Kerosene order
Good friendly and efficient •Good Afternoon Linda -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
13-Jan-2020 Kerosene order
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process b
The driver needs to be more helpful and polite. We ordered 800, he started to fill up in the filler cap, but said he could only get 700 in because the oil came out at a rate of 300 a minute and it kept bubbling up. We suggested he slow down the speed of the filling process but he said it would damage his pump so he left with just putting in 700. He did not like the fact that we did not take the inspection cap off so he could fill it through that, but all other companies have filled through the FILLER cap, our tank also has a air vent, so can not understand why it was bubbling up, there was plenty of room for 800.
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No Comment
13-Jan-2020 Kerosene order
Would recommend •Hi Kath - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
11-Jan-2020 Kerosene order
Very prompt delivery, best price on the day •Good Morning Sue - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Difficult access handled with no problem. Did not even realise oil had been delivered until discovered delivery slip through letter box. •Good Morning - Thank you for your lovely feedback. Kind Regards Certas Energy
09-Jan-2020 Kerosene order
Excellent service. Arrived much earlier than quoted.
Thank you.
No Comment
09-Jan-2020 Kerosene order
Great value, fast delivery times, good contact would highly recommend. I have used them a few times and the service remains constant. •Good Morning Helen - Thank you for your lovely feedback. Kind Regards Certas Energy
07-Jan-2020 Kerosene order
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response
The oil was delivered with 10 days as expected, however I was given no warning of delivery to unlock the tank access lid either by text or email so the driver broke it to deliver the oil. I appreciate that occasionally things go wrong or get missed but I have had no response from heatingoil.co.uk to apologise or explain when I informed them.
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•Good Morning Karen - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Jan-2020 Kerosene order
They were the cheapest at the time we was looking. I was impressed with the delivery time. We ordered on Saturday 28th December and our oil arrived first thing on the 6th January. We will be using them again if the price is right. No Comment
06-Jan-2020 Kerosene order
Ordered oil which was delivered on time but lack of communication as to when it was being actually delivered a phone call on the morning of delivery was not great communication 🙁 •Good Morning Julie - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Jan-2020 Premium order
Great service and didn’t need any assistance in delivering my order. Very pain free service No Comment
03-Jan-2020 Kerosene order
The service was good, I was expecting a call prior to the delivery. It was just as well I was in, or the driver wouldn't have been able to pass through the gate. •Good Morning Mr Kidby - Thank you for your lovely feedback. Kind Regards Certas Energy
03-Jan-2020 Kerosene order
Service good and delivered on time but left my side gate open after delivery of oil! •Good Morning Mr Toft - Thank you for your lovely feedback. Kind Regards Certas Energy
01-Jan-2020 Kerosene order
Not reliable No Comment
31-Dec-2019 Kerosene order
Great value and early delivery •Good Afternoon Mr Smith - Thank you for your lovely feedback. Kind Regards Certas Energy
30-Dec-2019 Kerosene order
Good service, delivered quickly but text alert advised of wrong delivery date. •Hi Patricia - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
29-Dec-2019 Kerosene order
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the
Review stars purely down to lack of customer service and offices not communicating and just stating the "obvious - sorry computer says no" type answers instead of using common sense and understanding the situation. First time i used HeatingOil.co.uk and i was nervy and the first call i made didn't help either but i got a guy from the local depot that was more than apologetic and really understanding. My delivery was coming 27th Dec - i simply asked on my next call (on the day) could they inform me either morning or afternoon to which the operative gave me the standard answer "we don't know" - i asked could she ring the local depot where i live - her reply - "no she couldn't" - i then asked could she ring the driver as all i wanted was morning of afternoon indication so i could plan my day - next answer was "were not allowed to contact the driver"... so i was left frustrated and infuriated (she was raising a complaint) - ironically however, the driver turned up about an hour after the call i made. The lady was quite nice but just wouldn't go out of her way - she was from the St Clears branch - think her name was "Melanie" - it was just really, really poor and she stated no manager on duty which totally frustrated me further. So my message is, use them but customer service not at all great - and for all very simple things. The operative confirmed the call was recorded - maybe HeatingOil.co.uk/ Certas - will listed to it and put new processes in place.
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No Comment
29-Dec-2019 Kerosene order
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologeti
Follow the instructions to telephone in advance of arrival, the driver arrived unannounced and I had to return to my property to let him in. I was travelling to Devon and had only recently set off so I just had time to turnaround and come back.

Very nice apologetic driver, but hugely inconvenient - just a phone call as requested and "all over the paperwork", according to the driver, would've saved all of the aggravation!
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Good Afternoon Mr Porteous - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy
29-Dec-2019 Kerosene order
All as promised •Good Morning Mr Taylor - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
Always deliver very quickly, site easy to navigate and very friendly drivers. •Good Morning Mr Mounsey - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I bought from this site as they weren’t charging a premium for fast delivery. They were even quicker than scheduled and came in £50 u set my usual comparison site •Good Morning Louise - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Dec-2019 Kerosene order
I ordered some oil, got confirmation and that was it. No notification of arrival time or date, still don't know if it has been delivered. No Comment
28-Dec-2019 Kerosene order
No complaints Hi Mr Mitchell - Thank you for your feedback. Kind Regards Certas Energy
26-Dec-2019 Premium order
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I
I ordered the oil on December 16th and paid for a fast delivery. They attempted to deliver the oil 3 days later, but failed because the tankers hose was too short (they have been delivering to this address for the past 7 years!). They promised to deliver by Christmas Eve. I phoned in the morning on the 24/12 and they told me that delivery was scheduled later that day. They have not turned up, and I was forced to limit my heating usage over Christmas. No oil to this date. Not impressed and will take my business elsewhere!
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No Comment
24-Dec-2019 Kerosene order
Arrived in very good time and at a good price. Thank you •Good Morning Christine - Thank you for your lovely feedback. Kind Regards Certas Energy
24-Dec-2019 Kerosene order
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indee
My order was cancelled - two days before Xmas! - because they claimed they were unable to deliver oil to my address without a "baby" tanker. No other supplier - in over 30 years at my current address - has had any difficulty in delivering oil to my address. Very poor indeed.
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•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assis
•Good Morning Mr Thomas - Thank you for your feedback, i have checked your Heating Oil account and can see a member of our Customer Service has been in contact with you regarding your concerns, i do hope this is all resolved for you now however if you still require any assistance please do not hesitate to contact our Customer Relations team on Customer.Relations@certasenergy.co.uk. Kind Regards Certas Energy
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24-Dec-2019 Kerosene order
Quick and professional No Comment
23-Dec-2019 Kerosene order
Delivered in time specified. Phoned before to give date and time as requested.
Polite and courteous driver.
No Comment
23-Dec-2019 Kerosene order
could be more specific of the delivery date. but good price and good service Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
21-Dec-2019 Kerosene order
Order and delivery went very smoothly and as promised No Comment
21-Dec-2019 Kerosene order
Great price
Good service
No Comment
20-Dec-2019 Kerosene order
Brilliant service. The oil was delivered quicker than expected •Good Afternoon Elaine - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
Promt delivery very satisfied helpfull driver •Good Afternoon - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Dec-2019 Kerosene order
If you promise 2-5 days delivery, stick to it. And when that customer phones to ask why it's delayed have SOME information to hand about online orders No Comment
19-Dec-2019 Kerosene order
Having not received email to confirm my order after days had passed I then ordered from another company Oil was delivered from your company and from other company as well Not good Good Morning Julia, Thank you for your feedback. So sorry to hear this,please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
17-Dec-2019 Premium order
Excellent service, nothing to fault No Comment
17-Dec-2019 Kerosene order
An excellent service, good price and delivered within 10 days. Driver was very friendly. No Comment
16-Dec-2019 Kerosene order
Very good price and delivery, but did not get prior notification via email that delivery would occur, luckily we were in when he came. No Comment
16-Dec-2019 Kerosene order
Paid extra to receive fuel in 2-5 days. On 6th. day and no update I telephoned to be told that this option ended 2 months ago! No Comment
15-Dec-2019 Premium order
Arrived when it should have. Received emails and texts to notify of delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
15-Dec-2019 Kerosene order
Great prompt service No Comment
14-Dec-2019 Kerosene order
Need to acknowledge that payment has been made and the order received with an estimated delivery date. I had to chase for this No Comment
14-Dec-2019 Kerosene order
Competitive price, quick delivery. Received phone cll day before to advise delivery. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
14-Dec-2019 Kerosene order
Good price and delivered when promised No Comment
13-Dec-2019 Kerosene order
Quick and easy No Comment
13-Dec-2019 Kerosene order
Terrible experience this time. Messed up my delivery and I have been trying to speak to Customer Services about it for two days and no-one calls me back. Still unresolved. No Comment
13-Dec-2019 Kerosene order
Delivered as promises. No problems. No Comment
13-Dec-2019 Kerosene order
good value and delivery as promised no hidden charges Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
13-Dec-2019 Kerosene order
Very poor, the lack of communication is ridiculous, not sure if the company has any proper automated systems to manage their customers. I had to chase my order to find out when my oil would be delivered and all the customer service operatives could do was apologise. No Comment
12-Dec-2019 Kerosene order
Delayed a day but received a notification of the delay and new delivery day when it arrived with a pleasant helpful driver and assistant. Good Morning - Thank you very much for taking the time to leave your great feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Ordering easy & delivery arrived within 5-10day window Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access
Always competitive on price, an easy online ordering process and a quick delivery from Heatingoil.co.uk.
However, their delivery office paid no attention to my request for 24 hrs prior notice of delivery.
I needed to be home to unlock the tank and give them access but didn't want to have wait in at home for 5 days - just incase the oil might arrive.
Their driver, Doug, phoned me on my mobile 5 minutes before his arrival.
They had not advised me of the delivery day and I happened to be 25 miles away from home. I told him I was sorry but could not take delivery and explained that I had asked for 24 hrs notice on the order.

That night I received a text telling me my delivery had been rescheduled for the next day. Oh, it would have been so much easier if they had done that the first time!
The next morning Doug phone me at about 9:00am to say he was on his way and would be arriving in about 3 - 4 hours time. He phoned again at midday and told me he would be with me in 1 hour. He arrived, as he said he would, at 1:00pm.
Excellent communication and service from their very helpful driver Doug - 5*.
In conclusion, the delivery office needs to read and take note of requests on orders and improve their communication with customers regarding notice of delivery. All I wanted was one day's notice. They need to take a leaf out of Doug's book!

Having said all of this I will order from Heatingoil.co.uk again and hope they will have taken notice of my comments.
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No Comment
12-Dec-2019 Kerosene order
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation e
Very unhappy with the service given. The oil was a good price so chose this company. Not used them before. Apparently they are a comparison site though this was not clear when I used it. I ordered 1000L and paid online - over £500. Expected to receive an order confirmation email and confirmation of the payment I had made (as I always have when I have ordered anything else and paid online). Nothing. After a couple of days I contacted Heatingoil using the phone number on the site. The person I spoke to could not help me at all and could only pass me on to the oil company that were going to deliver the oil, who were about as useless. In total I made 5 phone calls before I got any satisfaction about when the oil was going to be delivered. This has now taken place but I still do not have a receipt showing the actual amount I paid for the oil. I will not be using the company again. Nor would I recommend them to anyone else.
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No Comment
12-Dec-2019 Kerosene order
Good service s always No Comment
12-Dec-2019 Kerosene order
Easy to order online at competitive price and delivered as promised. Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
12-Dec-2019 Kerosene order
Easy survive to use, cheaper price than local suppliers and delivered within the 10 days No Comment
12-Dec-2019 Kerosene order
Great service no problems. No Comment
11-Dec-2019 Kerosene order
No communication or notification of delivery. No Comment
11-Dec-2019 Kerosene order
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pur
Communication from the company to the delivery driver needs improvement badly, twice now I have left a message on the board telling them to contact me before delivery both times no contact until the driver knocks on the door, I have a side gate to unlock for access, just pure chance my son was in or there would have been no delivery and then what happens, apart from that no problem, but I will not use again unless the communication is sorted
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No Comment
11-Dec-2019 Kerosene order
Simple online ordering format. Oil delivered during time period given. Would recommend. No Comment
11-Dec-2019 Kerosene order
..... No Comment
11-Dec-2019 Kerosene order
Cheapest price on the internet and delivered when they said Good Morning - Thank you very much for taking the time to leave your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Kerosene order
Great service,
Good price !
Good Morning - Thank you for your feedback.

Kind Regards
Certas Energy
11-Dec-2019 Premium order
Good price and speed of delivery No Comment
10-Dec-2019 Kerosene order
Competitive on price especially as they offered an e voucher to use and they don't the the £3 odd service charge.....
Good service & quick delivery.
No Comment
10-Dec-2019 Kerosene order
Everything they said they would do; they did. How can you fault that. •Good Afternoon Mr Blott - Thank you for your lovely feedback. Kind Regards Certas Energy
10-Dec-2019 Kerosene order
Polite driver No Comment
10-Dec-2019 Kerosene order
asked for call day before delivery but didn't get one. This has happened before. Also asked them to increase volume between order and delivery but they said they couldn't - not flexible. I won't use them again. No Comment
10-Dec-2019 Kerosene order
Was notified in advance as promised and oil delivered in a timely fashion. Lost 1 star as Delivery Instructions field is too small - why limit it at all? Luckily driver had been previously and understood where we were and what was required. No Comment
10-Dec-2019 Kerosene order
Oil arrived within 3 days of ordering, I took the chance to claim the special £15 off which made a real difference. The delivery driver was very cheerful and friendly, unlike some we have had who were very grumpy! No Comment
09-Dec-2019 Kerosene order
Delivery was after 10 days - slowest possible and was less quantity than I had paid for - 999 rather than 1000 - with no explanation Good Afternoon Mr Amies, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the relevant department to avoid this happening in the future.Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomo
Delivery scheduled on Friday for Monday. Just called at 14:15 to be told my delivery has been pushed off for the day. Nice to be warned of this to save me wasting my time. Asked when I should expect the amended delivery, the answer, “don’t know. Maybe later today, maybe tomorrow.” Top customer service this is...
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No Comment
09-Dec-2019 Kerosene order
Easy site to navigate and pleasant staff; they should however take note of the size of tanker requested as the 6 wheeler sent caused mayhem and involved us having to remove a tree to facilitate egress Good Morning - Thank you for taking the time to provide us with your feedback, we really do appreciate it.

Kind Regards
Certas Energy
09-Dec-2019 Kerosene order
Driver splashed oil on and around tank Good Afternoon Mr Eaves, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
09-Dec-2019 Premium order
Fast service, reasonably priced! Good Afternoon Mr Baer , Thank you for your great feedback. Kind Regards Certas Energy
09-Dec-2019 Kerosene order
Ordering simple and straightforward. Driver courteous throughout delivery despite difficult tank to reach. No Comment
09-Dec-2019 Kerosene order
We have used this company before & again, the service was brilliant especially as they came up trumps & delivered a bit earlier than expected. Delivery driver was great too. A good experience from start to finish! Shame I can only give 5 stars Good Afternoon Lesley , Thank you for your great Feedback. Kind Regards Certas Energy
09-Dec-2019 Premium order
Essy to use site when working ! Good price for premium oil No Comment
08-Dec-2019 Kerosene order
10 days after placing order, I’m still waiting for delivery. I know the order says delivery in 5 - 10 days but with other suppliers the oil has been delivered in a day or 2. Today is Sunday so it won’t be delivered today and my boiler is just about to run out of oil. No Comment
01-Dec-2019 Kerosene order
The online transaction was very easy, and the oil was delivered well within the time frame. It would be even better if some advanced notice of the actual delivery could be given. No Comment
01-Dec-2019 Kerosene order
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was
I ordered online 2-5 day delivery then realised my oil level was lower than I had thought. Called to ask if I could upgrade to a faster delivery and was told no, I should look for a better deal online and then cancel original order and they would refund me in 2 weeks. I was also patronisingly advised to check my tank regularly even though I had said it was my error on this occasion I was also informed it was 2-5 working days and everyone knew that meant working days! I waited for my delivery, of course it didn’t arrive on working day 5 despite receiving a confirmation text. I simply received another confirmation text to say it would arrive on day 6, no explanation, no apology. Several calls later the oil did arrive on day 6, no offer of a reduction to the over 5 working days rate. Dreadful customer service, will not use again.
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Good Morning Wendy, Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
29-Nov-2019 Kerosene order
Great service the heat is on .... •Good Afternoon Mr Caine - Thank you for your lovely feedback. Kind Regards Certas Energy
29-Nov-2019 Kerosene order
The service was not good ordered 0 to 5 days told me Tuesday changed to Wednesday and then changed again to Thursday 8 days in total wil Good Morning Mrs Leece, Thank you for your feedback and for taking the time to speak with me today. Once again, Please accept our sincere apologies.Kind Regards Certas Energy
28-Nov-2019 Premium order
As always, straightforward no fuss transaction, with good prices. Informed by text prior to delivery and courteous, efficient delivery driver. •Good Afternoon Mr Kerr - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Nov-2019 Kerosene order
Very professional service and prompt delivery service Good Morning Mr Gibbs, Thank you for your feedback. Kind Regards Certas Energy
27-Nov-2019 Kerosene order
A great service, prompt delivery and a very helpful and friendly driver •Good Afternoon Mr Giles - Thank you for your lovely feedback. Kind Regards Certas Energy
25-Nov-2019 Kerosene order
Service was fine, except it would have been nice to know the tanker was on our property - maybe because the driver didn't bang on the door as the bell wasn't working?! No Comment
24-Nov-2019 Kerosene order
Should have had the delivery tuesday morning. Waited in the car for 3 hours in the cold. Phoned to see when it was coming only to be told it wasnt. Broken down. NO ONE PHONED ME TOO LET ME KNOW.

STILL WAITING FOR THE £30.00 (voucher) to be credited back into my
Should have had the delivery tuesday morning. Waited in the car for 3 hours in the cold. Phoned to see when it was coming only to be told it wasnt. Broken down. NO ONE PHONED ME TOO LET ME KNOW.

STILL WAITING FOR THE £30.00 (voucher) to be credited back into my Bank Account.

Very quick to take the money Not to refund.

Very poor service.

Ian Billingsley
Browerydd. Aberaeron. SA46 0ET.
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•Good Morning Mr Billingsley - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve th
•Good Morning Mr Billingsley - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue. Kind Regards Certas Energy
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24-Nov-2019 Kerosene order
On time and smooth delivery No Comment
21-Nov-2019 Kerosene order
supurb delivery in 2 days. •Good Morning Elaine - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Nov-2019 Kerosene order
Quickly delivered and very helpful driver. Best price also helps •Good Morning Mr Wiseman - Thank you for your lovely feedback. Kind Regards Certas Energy
21-Nov-2019 Kerosene order
Couldn’t ask for more easy as pie!!and fast delivery •Good Morning Mr Thompson - Thank you for your lovely feedback. Kind Regards Certas Energy
20-Nov-2019 Kerosene order
They were supposed to telephone prior to delivery to ensure that the cabinet was unlocked but did not contact us and it was fortunate that we had unlocked the cabinet prior to delivery which was unannounced. No Comment
18-Nov-2019 Premium order
Order did not arrive on time.
It took two phone calls to speak to a helpful member of staff.
No Comment
18-Nov-2019 Kerosene order
I will be happy to give a rating once I've received the goods. No Comment
17-Nov-2019 Kerosene order
Ordered oil on the Thursday to be delivered by the following Friday. It arrived on the Tuesday so could not get it all in the tank. They will refund what is owed us, so no problems. Nice chap who delivered the oil. No Comment
15-Nov-2019 Kerosene order
good price
better communication would help - this delivery took 15 days to arrive and we had no notice of progress between the order and the lorry arriving...good job we were in to unlock the tank.
•Good Morning Mr Westbrook - Thank you for your lovely feedback. Kind Regards HeatingOil.com
14-Nov-2019 Kerosene order
Easy to use site, quick delivery , will use again No Comment
14-Nov-2019 Kerosene order
Delivered within one day of ordering even though I hadn't requested a priority delivery. No Comment
14-Nov-2019 Kerosene order
There was no meter readings provided on the delivery receipt in order that I could verify that the correct amount of oil was delivered. Good Evening Terry - Thank you for your feedback, A member of our Customer Service team will be in contact with you directly regarding this.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Premium order
I left my oil tank unlocked only to be called and be told that they have pushed the button in and locked it before putting the oil in the tank so I had to come all the way back just to unlock the tank again for them. No Comment
13-Nov-2019 Kerosene order
They arrived early on the first day they forecast. They had not rung the day before but luckily I was at home to let the driver get to the tank. The driver was friendly and efficient, and despite the poor mobile connection we have locally he got the delivery note to me. Good Evening Mr Monk - Thank you for leaving your 5 star review.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Kerosene order
Cheapest at the time of ordering. Spot on with delivery date, only 5 days waiting for delivery (normal) and no service charge added at checkout unlike another well known oil provider Good Evening Mr Ginn - Thank you for taking the time to leave your great feedback.

Kind Regards
HeatingOil.Co.Uk
13-Nov-2019 Kerosene order
Simply quality service, we did question the reliability but we were wrong better than competitive price. On site, before the promised time. Will definitely make them the first choice this winter. Good Morning Mr Martin - Thank you very much for taking the time to leave your great feedback.

Kind Regards
13-Nov-2019 Kerosene order
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I suc
General online purchase was very annoying in that it timed out very quickly (on the basis that 'prices changes') but it takes longer than the time out allowances to enter address and required information. Hence I had to try entering the information several times before I succeeded.
Secondly I did not get any prior notification of the delivery before or on the day. This meant that I may not have unlocked my tank if I had happened to be out, when the delivery did turn up today.
Notification by email at least a day before is standard with Boiler Juice, who I will check out first before I purchase again with Heating Oil

Let me know if your Service improves
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No Comment
12-Nov-2019 Kerosene order
Very fair price. Delivery as promised and phoned before as requested. Delivery driver very polite, helpful and conscientious. Thank you. •Hi Mr Harris - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
10-Nov-2019 Kerosene order
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I wo
Deliver the heating oil on time I was given a 2 to 5 day delivery time but it was delivered 8 working days after being told it was out for delivery then told it would be delivered first thing the next day and it not being on the lorry I ended up running out of oil which I would not have if it was delivered when they said they would deliver.
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•Good Morning Mr Miller - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
09-Nov-2019 Kerosene order
I couldn't believe it they turned up the next day. Allways had great service and the right price •Good Morning Mr Cole -Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
07-Nov-2019 Kerosene order
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per t
Three problems: 1) The oil was delivered four days late with the reason stated that the tanker driver called in sick which sounds like an excuse 2) the wrong tanker was used meaning that the order was not read properly and 3) though the adviser agreed the £40 refund as per the voucher, he plainly was not empowered to authorise this himself. I don't think we will be using Certas again
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•Good Afternoon Mr Barker - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
07-Nov-2019 Kerosene order
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa
Best price we could find for central heating oil, our regular supplier was nearly 3 pence per liter more than this company, we bought an amount of fuel from them but had to wait for delivery within 5 days, the fuel was delivered on the fourth day, the driver who delivered wa a real polite person and very good communication, the whole time took no more than ten minutes and we were very pleased with the outcome, we would like to recommend hratingoil.co.uk specially their driver for excellent delivery and very good price, we will be using them again the future thanks KL Chester
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•Good Afternoon Mr Littler - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
yes no doubt •Good Afternoon Mr Turner - Thank you for your lovely feedback. Kind Regards Certas Energy
05-Nov-2019 Kerosene order
easy service.. paid for the oil.. and it turned up.. cant complain •Hi Mr Robinson - Thank you for taking the time to leave your great feedback.Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Order confirmation indicated delivery slot 5-10 days. Despite 3 telephone calls, and promises of immediate delivery, finally received after 16 days, during which time I had run out of oil •Good Morning Mr Grainger - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
04-Nov-2019 Kerosene order
Once I'd found and followed your website, everything was done quietly and efficiently without troubling me in any way, or taking my of my time. •Good Morning Mr Horrell - Thank you for your lovely feedback. Kind Regards HeatingOil.com
01-Nov-2019 Kerosene order
couldn't locate the account set up on line
had to ask for the post code 10 times
the auto address finder had the old site house name which was changed over a year ago
don't think i would have got the oil if i hadn't phoned having paid in advance.
No Comment
01-Nov-2019 Kerosene order
Thank you for not disturbing my bees!
One thing maybe you could send an email to confirm order and payment. Otherwise everything was great 😁
•Good Morning Carolyn - Thank you for your lovely feedback. Kind Regards HeatingOil.com
31-Oct-2019 Kerosene order
Efficient service, including the call to advise delivery date, delivered within the timeframe. . Price was competitive, ensure you are always competitive. No Comment
30-Oct-2019 Kerosene order
Prompt delivery and friendly service. No Comment
30-Oct-2019 Kerosene order
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre
I ordered oil a 2-5 day delivery. The oil arrived after 8 days. I called twice and was promised calls back both times. Neither time did I receive a call back. I haven't been offered a refund for the service I paid for and although the staff are helpful in the service centre there is clearly something wrong with their processes.
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•Good Afternoon Mr McKay-Mount - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards HeatingOil.com
27-Oct-2019 Kerosene order
Easy website to order from and tanker driver was polite and helpful the only negative was that I asked for a phone call before delivery and I didn’t get one No Comment
27-Oct-2019 Kerosene order
Very easy to order and quick delivery thanks. •Good Morning Mr Hamer - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Easy to order, pleasant delivery driver. No problems. •Good Morning Mr Osborne - Thank you for your lovely feedback. Kind Regards HeatingOil.com
26-Oct-2019 Kerosene order
Best price and efficient service. •Good Morning Mr Harding - Thank you for your lovely feedback. Kind Regards HeatingOil.com
24-Oct-2019 Kerosene order
Under delivered on quantity ordered and not responding to emails asking for refund on the difference. No Comment
24-Oct-2019 Kerosene order
Great service Good Morning Sarah - thank you for your great feedback. Kind Regards Certas Energy
24-Oct-2019 Kerosene order
All round solid service. Will not use anyone else. No Comment
23-Oct-2019 Kerosene order
First class service. Oil arrived within two days of ordering it. •Hi Mr Palmer - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
23-Oct-2019 Kerosene order
Very good, text to let you no when they delivering, and delivered when they said they would. •Good Morning Mr Browning - Thank you for your lovely feedback.
Kind Regards Certas Energy
19-Oct-2019 Kerosene order
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s
Initially good service, however, wouldn’t deliver oil as some wood stacked by oil tank. Easily removed, Rebooked, chased them for 3 weeks, seven phone calls later, gave up. 2 phone calls later managed eventually to get a refund. No calls returned!! Awful service, everyone’s always in a meeting so can’t help you!! Every excuse...problem with depot. Sorry but 1star!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
17-Oct-2019 Kerosene order
Easy ordering, speedy delivery and the driver closed the gate when he had delivered. All good! •Good Morning Mr Mitchell - Thank you for your lovely feedback.
Kind Regards Certas Energy
15-Oct-2019 Kerosene order
It was so easy to order the oil on line delivery was on time and quickly done and n
The of delivery put threw the door
No Comment
13-Oct-2019 Kerosene order
Fast delivery •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
12-Oct-2019 Kerosene order
Timely, polite and helpful •Good Morning - Thank you for your lovely feedback.
Kind Regards Certas Energy
10-Oct-2019 Kerosene order
Quick service, easy online ordering. Amazing prices. Alerts as to when the delivery would take place. Brilliant.
Would definitely recommend them and would certainly buy from them again.
•Good Morning Kathleen -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
07-Oct-2019 Kerosene order
Would definitely buy my oil from Heatingoil.co.uk again. Good value, quick delivery. No Comment
07-Oct-2019 Kerosene order
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil.
Ordered 1000l and stated and paid extra for a small tanker as access is tight, 18ton lorry turned up with no hope so was promised the small tanker next day and never arrived. Called up Monday morning to be told I was one of the first drops and now afternoon and still no oil. Call again to be told its not coming today and they don't know when they can deliver. So left without heating nearly 2 weeks after I first ordered... No communication. Not happy will not be buying again unless they can sort it sharpish!
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•Good Morning Mr Pethick - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
They delivered before time •Hi Margaret - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
06-Oct-2019 Kerosene order
Very quick delivery....done & dusted •Hi Mr Freeman - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
05-Oct-2019 Kerosene order
Website easy to use, response prompt and information clear. No Comment
05-Oct-2019 Kerosene order
When they say delivery 2-4 days it comes day 2 which makes a refreshing change from some companies. •Hi Jane - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
04-Oct-2019 Kerosene order
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have ha
Placed an order for heating oil and order said 2-5 days delivery
Rang on day 6 - they said it would be delivered day 7 and wasn’t
At 8 days still didn’t have oil. Said it was on delivery van but didn’t turn up. Now have to wait a week for refund.. so they have had my money in their account for two weeks and not supplied any goods.. crooks!
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•Good Morning - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this.
Kind Regards Certas Energy
03-Oct-2019 Premium order
Came on time without hassle , competitor failed to turn up on three occasions before we cancelled the order. •Good Morning Mr Pearcy - Thank you for your lovely feedback.
Kind Regards Certas Energy
03-Oct-2019 Kerosene order
My order was delivered alot quicker than I thought •Good Morning Michelle - Thank you for your lovely feedback. Kind Regards Certas Energy
29-Sep-2019 Kerosene order
Easy transaction. Prompt delivery. Recommended! •Good Afternoon Mr Steer - Thank you for your lovely feedback. Kind Regards Certas Energy
28-Sep-2019 Kerosene order
Excellent service,delivered on time at the right price. Considerably cheaper than some of its rivals !
Andrew
Hempsteadp
•Good Afternoon Mr Manning - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Oil needs to be delivered •Good Afternoon Judith - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Service was excellent - you kept me aware of delays and of time of arrival of the tanker.
The operative was considerate, helpful and pleasant.
what more could one ask for? Thank you.
Stuart Bennett
•Good Afternoon Mr bennett - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Excellent price and delivery person. No Comment
27-Sep-2019 Kerosene order
good service and price No Comment
27-Sep-2019 Kerosene order
Usual high standard of customer service and delivery. Oil arrived earlier than expected, which was great. Many thanks... •Good Afternoon Mr Piper - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
I would have liked the opportunity to get the tank filled up, but I do not think the driver rung the doorbell so did not have the opportunity. •Good Afternoon Mr King - Thank you for your lovely feedback. Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Very straightforward & polite delivery driver •Hi Diane - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Sep-2019 Kerosene order
Good service and oil price with prompt delivery as always! •Hi Mr Grist - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Hassle free from ordering oil to delivery. Very pleasant delivery chap. Also it was helpful to receive a text just prior to delivery. Good quote compared with other companies I contacted. No Comment
26-Sep-2019 Kerosene order
Service was excellent. I shopped around to ge5 the best price. No Comment
26-Sep-2019 Kerosene order
Prompt friendly service. Competitive prices. No Comment
26-Sep-2019 Kerosene order
Arrived as arranged and did not need any assistance. Their prices always seem better than Boilerjuice (but I always check!). •Hi Mr Mott - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in
Simple and easy to order, and a better price than a different ordering site.

It would be better to have a clearer date of when the delivery will happen as we had a call to say it will be a couple of days late, but we didn't actually know which day it was coming in the first place.
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•Hi Mr Taylor - Thank you for taking the time to leave your feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Easy ordering, best price on the day and very prompt delivery. •Hi Mr Holmes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
26-Sep-2019 Kerosene order
Great price, Quick service No Comment
26-Sep-2019 Kerosene order
Competetive price,quick delivery and notification day before delivery. •Hi Mr Burton - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Absolutely awful experience will never use this company again ended up running out of oil after delivery was delayed. •Good Afternoon Mr Dunn - So sorry to hear about the service you have received from Certas. We would like to investigate your feedback. A member of our Customer Service Team will be in contact with you directly regarding this. Kind Regards Certas Energy
24-Sep-2019 Kerosene order
Good quick reliable service! No Comment
23-Sep-2019 Kerosene order
Delivered as promised. Got the text messages the day before and a few minutes before delivery to say it was on its way. Cheapest of four suppliers I requested quotes from. Couldn't ask for more. •Hi Mr Tress - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
22-Sep-2019 Kerosene order
We ordered on the 12 th , now the 22 nd still no delivery or contact. Confirmation email said delivery would be in 2 to 5 days from the 12 th . No Comment
22-Sep-2019 Kerosene order
Found this company purely by accident, found their price a good deal cheaper than a host of others. Placed my order and it was delivered within 2days. A speedy service with no extra charges. Fantastic No Comment
21-Sep-2019 Kerosene order
Delivered within the timescales. Efficient and polite delivery driver. No Comment
21-Sep-2019 Kerosene order
Didn’t arrive in 2-5 days or even 2-5 working days. I’ll stick to Boilerjuice No Comment
20-Sep-2019 Kerosene order
Provided the lowest price at that time
Web site was easy to use
delivery was made within a week and driver was helpful
No Comment
20-Sep-2019 Kerosene order
EXCELLENT. DID WHAT THEY SAID THEY WOULD DO. •Hi Mr Gordon - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Just a smooth process •Hi Mr Finch - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
20-Sep-2019 Kerosene order
Very good service good price and delivery •Hi Mr Self - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
19-Sep-2019 Kerosene order
Very hard delivery. Still waiting after 10 days to be deliver to me. 😔
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue
•Good Morning Andrea - So sorry to hear this, I can assure you this isn’t the experience we want for any of our customers. We’d really like to take a look into the issue you’ve experienced; a member of our Customer Service Team will call you directly to help solve this issue. Kind Regards Certas Energy
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11-Sep-2019 Premium order
Oil supplied at a competitive price, within a reasonable time scale. What I really appreciated was the option to have a 500-litre delivery without having any premium or service fee added to the bill. •Hi Mr Forbes - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
09-Sep-2019 Kerosene order
Quick delivery •Hi Mr Williams - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
08-Sep-2019 Kerosene order
Good service, but shame didn't deliver the full amount I ordered! No Comment
07-Sep-2019 Kerosene order
Very easy to order, quick to deliver. •Hi Kelly - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
07-Sep-2019 Kerosene order
Great service No Comment
07-Sep-2019 Kerosene order
Speedy delivery and less expensive than competitors No Comment
06-Sep-2019 Kerosene order
This service was excellent and I had my heating oil delivered very quickly and a bit cheaper than other competitors •Hi Mr Wheeler - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
06-Sep-2019 Kerosene order
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It too
This was my first experience of purchasing from this company. What a disappointing first order. I requested 6+ days delivery to ensure I'd be home and to be contacted prior to delivery. It was delivered the next day without any contact. The wrong amount was delivered. It took 5 phone calls with a long time on hold for each call to finally get a call back to explain what happened. Each time I rung I was told I'd be called back and i wasnt. They arranged to deliver the outstanding oil but had already refunded me for it as well. So once it had been delivered I then had to ring again to pay for the oil a second time. So glad I disnt leave it until the colder weather when we needed the oil. I think I'll be going elsewhere for my orders in the future.
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No Comment
02-Sep-2019 Kerosene order
Very good service oil was delivered within 3 days I ordered on the 6 day service •Hi Mr Gregory - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
02-Sep-2019 Kerosene order
Very good very easy would of preferred to have dealt with a person however when I tried they couldn't match their online prices which is very sad. I would rather keep someone in a job but not to be sadly. No Comment
01-Sep-2019 Kerosene order
Great service. Quick delivery. Friendly staff No Comment
31-Aug-2019 Kerosene order
They delivered at the date and time they said they would. They were unable to deliver the full 1000 litres but I received a refund for the price of the undelivered portion. The price too was competitive. I would recommend them. Thanks No Comment
30-Aug-2019 Kerosene order
Good. Cheapest •Hi Amanda - Thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
30-Aug-2019 Kerosene order
Would definitely recommend Heatingoil.co.uk. Always the best price and delivery is often quicker than expected. Great service! No Comment
29-Aug-2019 Kerosene order
Delivered on the day you said about 6.15am. No Comment
29-Aug-2019 Kerosene order
Polite. Professional, Hi Mr Neilson - Thank you for your feedback.

Kind Regards
Certas Energy
25-Aug-2019 Kerosene order
Competitive price and no surcharge Thank you for your great feedback Mr Willcocks.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Hassle free Good Afternoon Mr Ray - Thank you for your feedback.

Kind Regards
Certas Energy
24-Aug-2019 Kerosene order
Price was competitive delivery fast and efficient and driver was friendly and helpful Good Afternoon Mr Pearson - Thank you for your feedback.

Kind Regards
Certas Energy
22-Aug-2019 Kerosene order
Easy to order oil, fast deliver, good price. But there is no only comment possible to give special delivery directions. •Good Morning- Thank you for your great feedback; it was a pleasure to read. Kind Regards Certas Energy
22-Aug-2019 Kerosene order
Excellent service fast and friendly driver. Recommend this company

At a very good price
No Comment
17-Aug-2019 Premium order
Yes good service delivered when we were out thanks No Comment
06-Aug-2019 Kerosene order
Delivery driver was very nice and it took less than 15minutes to get everything sorted. I would however appreciate an email or quick phone call saying when my delivery is due as I had to call myself after few days to check. •Hi Mr Mendyka - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
03-Aug-2019 Kerosene order
2 to 5 day order taken right up to the 5 days, didnt include saturdays in it otherwise would have been 6 days, not including sundays Good Morning , thank you for your feedback. Kind Regards Certas Energy
01-Aug-2019 Kerosene order
Best price of many I looked at, delivery within 5 days at no extra charge. Good Morning Mr Holt , thank you for your great feedback. Kind Regards Certas Energy
29-Jul-2019 Kerosene order
My first time using Certas, and I'm very pleased. Cheap heating oil delivered on time. Thank you! 😊 No Comment
28-Jul-2019 Kerosene order
That will come fast good service definitely use again •Hi Mr Milward - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Easy to order online and the delivery arrived when quoted. Friendly delivery driver. •Good Morning-Thank you for taking the time to leave your 5 star review. Kind Regards Certas Energy
17-Jul-2019 Kerosene order
Delivery arrived when expected after text message. •Hi Katherine - thank you for taking the time to leave your great feedback.Kind Regards Certas Energy
27-Jun-2019 Kerosene order
Excellent service. No problems with order or quick delivery. Thank you. •Hi Mr Puntan - Thank you for taking the time to leave your great feedback.
Kind Regards Certas Energy
26-Jun-2019 Kerosene order
Prompt delivery. Coped well with difficult access even though it was the relief drivers first experience. •Good Morning -Thank you for taking the time to leave your 5 star review.
Kind Regards Certas Energy
23-Jun-2019 Premium order
Straightforward deal, good prices and great service from the delivery driver. Hi Mr Kerr - Thank you for your great feedback :)

Kind Regards
Certas Energy
16-Jun-2019 Kerosene order
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly
I used the online ordering service mid afternoon the day before going on holiday looking for a 2-5 day delivery. At 07:00 the following morning I heard the vehicle reverse into my driveway. What can I say. Most companies would expect a high premium for delivery that quickly. Great service.
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•Good Morning Jane-Thank you for taking the time to leave your 5 star review.

Kind Regards Certas Energy
16-Jun-2019 Kerosene order
Excellent customer service and price •Hi Mr Nunn - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
14-Jun-2019 Kerosene order
Best price. Delivery was over the stated 5 days. •Hi Mr Brough - Thank you for taking the time to leave your great feedback.

Kind Regards Certas Energy
13-Jun-2019 Kerosene order
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks. <
18 months ago I bought fuel from them without issues, last summer i ordered 2,000 litres but it never arrived. When I queried why I was told I had an "Unsafe Site". They didn't know why but said they were unable to deliver forgetting to tell me. Had my money for two weeks.
After some discussion thye did eventually deliver without incident assuring me that the embargo was permanently lifted.
June 3rd I ordered another 2,000 litres again it didn't come, same issue & no communication.
You want peace of mind use another company.
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No Comment
04-Jun-2019 Kerosene order
Fast delivery,brill service,will deffo be using again ** Good Afternoon - Thank you for your great feedback.

Kind Regards Certas Energy
27-May-2019 Kerosene order
I stated that a small tanker was needed at time of booking yet I'm still waiting for my oil as a large tanker was used and couldn't get to my house. Good Afternoon Mr Vickers - A member of our Customer Service Team will be in contact with you shortly to discuss this.

Kind Regards
Certas Energy
26-May-2019 Kerosene order
Easy ordering, delivered on time by friendly driver who closed the gate after delivery. All good! Good Afternoon Mr Mitchell - Thank you for taking the time to leave your great review.

Kind Regards
Certas Energy
23-May-2019 Kerosene order
Efficient service No Comment
14-May-2019 Kerosene order
Speed of delivery. Well within the six days given on the web site. Friendly driver.Price lower than Boiler Juice. Thank you for your great feedback.

Kind Regards
11-May-2019 Kerosene order
Easy to order. Best price. Good service. No Comment
09-May-2019 Kerosene order
The cheapest around and delivery even sooner than promised. No Comment
27-Apr-2019 Kerosene order
Friendly tidy service & easy to order, great system. No Comment
27-Apr-2019 Kerosene order
Great fast delivery but nobody rang to say you was coming like I’d asked. Hi Carly , Thank you for your feedback.

Kind Regards
25-Apr-2019 Kerosene order
I would certainly order my oil from this company again. Delivery was prompt and very efficient. No Comment
24-Apr-2019 Kerosene order
AWFUL service. Payment was taken immediately but Oil never arrived within promised time, despite me telephoning 3 times and each time being told yes, it would be delivered.

My advice would be DO NOT Use this service.
No Comment
20-Apr-2019 Premium order
As promised Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk a
Driver refused to make the delivery on his assumtion that I needed a new tank (which his company could supply ) The tank has since been inspected and a delivery of oil from another company made with no problem whatsoever.
I appreciate this not down to Heating Oil Uk as such but the company which was to make the delivery. This is a company which also presented hassle in my work place with their over the top health and safety procedure.
Unfortunatly, won't risk Heating Oil uk again despite being very competetive on price.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
When I ordered the heating oil as not used you before delivery was 2-5 days. However did not arrive rang your company and was told delivery the following day. No apologies and a rather curt response to myself. Again did not arrive and only finally got delivery on Friday.
This is the first time I have used your company and found it disappointing to be honest.
Your thoughts on the matter? Regards John Rayner
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Very good! Thank you for your feedback.

Kind Regards
20-Apr-2019 Kerosene order
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulti
This Company took the payment before even giving me a delivery date; then the notification text still didn't give a specific time period on the day, where it was extremely inconvenient for me. The customer service person I spoke to was completely indifferent to my difficulties on the day, and couldn't confirm a time. The day after, which was the day of delivery, I needed to speak to customer services, who once again couldn't confirm a delivery time, after initially failing to find my records. The member of the team did promise he would speak to his service team and call me back urgently; this didn't happen. I placed another call to customer services, and this time I did get someone who was 'on the ball' who advised me that the delivery was deferred until the following day, which I said was totally inconvenient for me. This member of the team contacted the service team whilst I was on the line, and they promised that they would schedule the delivery for the day, and contact me before 11.30 - they never did. Not having received a telephone call by 12.50, customer services were telephoned again, who stated delivery would be made Easter Monday! Owing to the, by now, farcical situation of having conflicting delivery dates, and no time specified where I had specifically stated 2 man operation, and delivery before 1000, a cancellation of the order was requested, and refund of payment made.. There's been no text or email acknowledgement, and I now have had no oil delivery, and, as yet, no refund.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
20-Apr-2019 Kerosene order
Driver deliverer was excellent, a credit to your company. Oil arrived on time at a good competitive price Thank you for your great feedback.

Kind Regards
20-Apr-2019 Kerosene order
Easy to order, good price, no hassles Thank you for your great feedback.

Kind Regards
19-Apr-2019 Kerosene order
great service Thank you for your feedback.

Kind Regards
19-Apr-2019 Kerosene order
Competitive pricing, delivered on time, driver very courteous Thank you for your great feedback.

Kind Regards
17-Apr-2019 Kerosene order
Quick and efficient Thank you for your great feedback.

Kind Regards
17-Apr-2019 Kerosene order
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called
Did not deliver as they said I didn’t give directions. I gave the full address and postcode. Said the driver has no way of communicating to let anyone know until they get back to the office when it is too late to deliver. That was lunchtime!! Came back on Monday and called from a mobile looking for the wrong road.
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So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
the delivery has been put back two or three times So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
16-Apr-2019 Kerosene order
I still haven't received my oil , should have been last week, I paid extra for a quicker delivery and now I can't use my hearing for fear of running out So sorry to hear this, please accept our sincere apologies. I can assure you i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
15-Apr-2019 Kerosene order
Can't fault it. Very fast delivery and great price Thank you for your great feedback.

Kind Regards
14-Apr-2019 Kerosene order
Great price, delivered well within the time agreed, thanks. Thank you for your great feedback.

Kind Regards
13-Apr-2019 Kerosene order
Yes! Quick delivery, no fuss. Thank you for your great feedback.

Kind Regards
12-Apr-2019 Kerosene order
The delivery was fine but the driver was unable to fill the tank as it was at full capacity with 650 litres and I paid for 700 litres. There was no communication about a credit so I’m not sure how this will be dealt with. So sorry to hear this, please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you regarding this.

Kind Regards
12-Apr-2019 Kerosene order
Delivered less than 24 hours after my order. Excellent service Thank you for your great feedback.

Kind Regards
09-Apr-2019 Premium order
Cheapest quote i looked for delivered on time easy and quick to order online no problems Thank you for your great feedback.

Kind Regards
08-Apr-2019 Kerosene order
Ahead of time, very good. Thank you for your feedback.

Kind Regards
08-Apr-2019 Kerosene order
Good prompt service. Thank you for your great feedback.

Kind Regards
08-Apr-2019 Kerosene order
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins la
The online experience was good - ordered the oil no problem. Asked them to context me the day before to ensure all the locks are removed from the tank (nothing). Knock at the door - driver was very pleasant, I went to unlock the tank - no sir it’s ok I’ll do that - 5 mins later he comes to inform me that he has dropped my keys in the tank (has the keys to the tank, garage and others) he did inform me straight away and apologised (couldn’t retrieve the keys) - I have attempted to retrieve to no success had to get keys cut and new locks purchased contact heating oil (no response - I expect they reimburse the cost of replacements but I haven’t even had any contact back (will not be using again due to poor customer service)
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So sorry to hear this , please accept our sincere apologies. I can assure i will pass your feedback over to the relevant department and get someone to contact you directly.

Kind Regards
05-Apr-2019 Kerosene order
Would not of ordered if I had known that heating oil were actually CERTAS going under the very misleading banner of another name. Previously had very very poor service and shocking customer service and this order has been no different. Will NEVER order from them again So sorry to hear this, please accept our sincere apologies. I will pass your feedback over to the relevant department and get someone to contact you.

Kind Regards
04-Apr-2019 Kerosene order
Great service Thank you for your feedback.

Kind Regards
04-Apr-2019 Kerosene order
great service - hassle free and well priced Thank you for your great feedback.

Kind Regards
30-Mar-2019 Kerosene order
Fair price, rapid delivery, pleasant delivery driver Thank you for your feedback.

Kind Regards
30-Mar-2019 Kerosene order
Super quick delivery - less than 24 hours!! Very happy Thank you for your great feedback.

Kind Regards

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