Refunds & Cancellations

Please contact us as soon as possible at least two working days before the final scheduled delivery date. We will then cancel your order.

Once your order is cancelled, your card will be refunded automatically. do not charge admin fees.

To change your order, please contact us as soon as possible on 0345 604 7465 (lines open 8.30am – 5.00pm Monday – Friday).

Usually the only reason for under-delivering is an over-estimation of oil required. You will be left with a receipt telling you the amount delivered and any reason for under-delivery.

Please read Terms and Conditions for refund details. will refund straight to the card you used to purchase oil.

Please refer to out T&C’s by clicking here.



Other help sections: Using Heating Oil, Which Heating Oil?, Ordering Heating Oil, Delivery Help, Heating Oil Prices, Payment, Oil Tank Safety

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